Sheraton São Paulo WTC Hotel

Hotels
•
Sheraton
8.6 (271 reviews)
Av. Nações Unidas, 12559 , Sao Paulo , br

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Children allowed
Pets allowed

Facilities

Clubhouse
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Comfortable bed
Good location
Helpful staff
Cons:
Long check-in lines
Small room size
Issues with facilities

Categories

Cleanliness
7.85
There were complaints about the cleanliness of facilities and issues such as a clogged toilet.
Service
9.15
Staff were generally attentive, though there were instances of poor service related to waiting times and issues with check-in.
Location
9.25
The hotel is well-located, making it convenient for events.
Room Quality
8.35
Rooms were described as comfortable but some noted they were small.
Amenities
8.35
Amenities available but there were issues with the pool area and towel service.
Value for Money
8.35
Perceived value is fair, but some guests felt it did not meet expectations based on the hotel's reputation.
Food and Beverage
8.55
Breakfast was good but some guests wished for healthier options.
Overall Experience
8.95
Overall the experience was viewed positively, with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:07

Property Description

Luxurious Accommodation
Experience modern architecture and luxury at Sheraton São Paulo located inside the World Trade Center. Enjoy air-conditioned rooms with free WiFi, cable TV, and 24-hour room service for your comfort.

Top-Notch Facilities
Relax by the swimming pool, stay fit at the gym, or conduct business seamlessly at our state-of-the-art business center with meeting rooms. For added convenience, we offer a 24-hour helipad for our guests.

Prime Location
Conveniently situated in the Brooklin district, our hotel is adjacent to the D&D Mall and a short distance from the Morumbi Stadium. Explore the vibrant surroundings with ease during your stay.

Book now for an unforgettable stay at Sheraton São Paulo WTC Hotel.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGH

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs BRL 61.95 per day.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.6
Based on 271 reviews
Cleanliness: 7.85
Service: 9.15
Location: 9.25
Room Quality: 8.35
Amenities: 8.35
Value for Money: 8.35
Food and Beverage: 8.55
Overall Experience: 8.95
C
Carmen Cristina • solo_traveller • br
10
2026-03-05 • via Nuitee
E
ESTEVAO • family_with_children • br
10
Pros:

De tudo, do atendimento a qualidade do hotel

2026-03-02 • via Nuitee
A
Aline • couple • br
8
2026-03-02 • via Nuitee
A
Alexandre • couple • br
8
Pros:

Limpeza, segurança

Cons:

Cama muito dura

2026-03-02 • via Nuitee
F
Fabiano • solo_traveller • br
10
Pros:

Excelente localização. Check-in e check-out facilitados. Banho (chuveiro e banheira) de fácil regulagem. Wi-Fi estável. Boa TV. Cama muito confortável. Cortinas blackout funcionam bem. Café da manhã variado. Táxi disponível em frente ao hotel.

2026-02-26 • via Nuitee
9
900cristianod • Business • Campinas, State of Sao Paulo
10
Everything All good !!
Pros:

I organized an event at the Sheraton WTC with almost 20 people (Managers and Executives) over 3 days and nights, and everything was very good! The bedrooms, meeting rooms, coffee, and all the infrastructure were excellent! I would like to highlight the very good support that I received from Paula Macedo and Beatriz. Thanks a lot! Att, Cris Melo

2026-02-24 • via Tripadvisor
S
Santos • couple • br
10
Excelente
Pros:

Tudo

Cons:

Gostamos de tudo

2026-02-23 • via Nuitee
U
U8789FOdeepaks • Couples
8
Near by to shopping area, safe in late hours, good night life.
Pros:

Great experience with the front desk ! Thank you Lucas Matos.
Clean rooms , friendly staff, helpful concierge desk,
Food options at the hotel restaurant can be better for international travelers!

2026-02-14 • via Tripadvisor
C
Claudia • couple • br
10
2026-02-09 • via Nuitee
S
Silvana • extended_group • br
10
Perfeito.
Pros:

Super confortável. Café da manhã ótimo. Destaque para a gentileza dos colaboradores. Em especial o Felipe e o Renato.

Cons:

Tudo ótimo.

2026-02-09 • via Nuitee
R
ruben • solo_traveller • uy
5
2026-02-08 • via Nuitee
A
Alessandro • couple • br
10
Top
Pros:

Tudo

Cons:

Nada

2026-01-30 • via Nuitee
F
Frank and Georgina • family_with_children • cy
9
Good business orientated hotel!
Pros:

Excellent service on all departments! Amazing bartenders, helpful hotelmanager, friendly staff in the restaurant

Cons:

What's there not to like?

2026-01-30 • via Nuitee
L
Lorenna • couple • br
10
2026-01-29 • via Nuitee
7
784allanr • Business • Inglewood, California
8
Great place
Pros:

The staff are super friendly and helpfull
Concierge are incredible so dedicated. Even bell service great.
Do not use laundry services

2026-01-23 • via Tripadvisor
D
DANIELE • extended_group • br
6
Cons:

O vaso entupiu, a porta quebrou.

2026-01-21 • via Nuitee
L
Luiz Ricardo • solo_traveller • br
10
2026-01-21 • via Nuitee
D
DAvila • solo_traveller • br
9
2026-01-20 • via Nuitee
F
Fernando Pelisser • solo_traveller • br
8
2026-01-19 • via Nuitee
J
janine • solo_traveller • br
10
2026-01-18 • via Nuitee