Sheraton São Paulo WTC Hotel

Hotels
•
Sheraton
8.6 (301 reviews)
Av. Nações Unidas, 12559 , Sao Paulo , br

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Children allowed
Pets allowed

Facilities

Clubhouse
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Comfortable bed
Good location
Helpful staff
Cons:
Long check-in lines
Small room size
Issues with facilities

Categories

Cleanliness
7.85
There were complaints about the cleanliness of facilities and issues such as a clogged toilet.
Service
9.15
Staff were generally attentive, though there were instances of poor service related to waiting times and issues with check-in.
Location
9.25
The hotel is well-located, making it convenient for events.
Room Quality
8.35
Rooms were described as comfortable but some noted they were small.
Amenities
8.35
Amenities available but there were issues with the pool area and towel service.
Value for Money
8.35
Perceived value is fair, but some guests felt it did not meet expectations based on the hotel's reputation.
Food and Beverage
8.55
Breakfast was good but some guests wished for healthier options.
Overall Experience
8.95
Overall the experience was viewed positively, with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:07

Property Description

Luxurious Accommodation
Experience modern architecture and luxury at Sheraton São Paulo located inside the World Trade Center. Enjoy air-conditioned rooms with free WiFi, cable TV, and 24-hour room service for your comfort.

Top-Notch Facilities
Relax by the swimming pool, stay fit at the gym, or conduct business seamlessly at our state-of-the-art business center with meeting rooms. For added convenience, we offer a 24-hour helipad for our guests.

Prime Location
Conveniently situated in the Brooklin district, our hotel is adjacent to the D&D Mall and a short distance from the Morumbi Stadium. Explore the vibrant surroundings with ease during your stay.

Book now for an unforgettable stay at Sheraton São Paulo WTC Hotel.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGH

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs BRL 61.95 per day.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.6
Based on 301 reviews
Cleanliness: 7.85
Service: 9.15
Location: 9.25
Room Quality: 8.35
Amenities: 8.35
Value for Money: 8.35
Food and Beverage: 8.55
Overall Experience: 8.95
A
Almeida • extended_group • br
10
2026-06-06 • via Nuitee
E
ericktJ3799HJ • Business
8
Great restaurant bud need Crema de Papaya please!
Pros:

This is my 8th time coming to this hotel in business and I love the location and the service the team there provides. The restaurant onsite, DOK has very friendly staff and good food. However, although they serve several traditional desserts, I am disappointed that they don’t have papaya cream as this is one of the most traditional Brazilian desserts. I really wish they would just add it to the menu at the restaurant and also room service menu. I will be back!

2026-06-01 • via Tripadvisor
R
ronaldon382 • Business
10
Excellent service and great location
Pros:

Excellent service
Camila and hayany at vip lounge exellent.

2026-05-29 • via Tripadvisor
C
Cesar • couple • py
8
2026-05-29 • via Nuitee
M
Maria Tereza • family_with_children • br
9
2026-05-26 • via Nuitee
C
Cristian • couple • ar
4
Mala relación precio calidad
Pros:

Habitación cómoda

Cons:

Ubicación mala, de noche no hay nada alrededor, mala atención de los empleados, no están en los detalles

2026-05-25 • via Nuitee
J
Júlio Augusto • solo_traveller • br
9
Bacana, porém elitista, senti descriminação pela minha cútis escura
Pros:

Quarto e localização

Cons:

Brutalidade do gerente do café da manhã, foi super grosso pq solicitei um café expresso, reclamei que o café coado é azedo, não é um café de boa qualidade

2026-05-23 • via Nuitee
F
FS395 • Solo travel • Los Angeles, California
10
Very nice long term stay
Pros:

Much improved service and attitude over the past

2026-05-21 • via Tripadvisor
C
Carlos Alexandre • couple • br
8
Boa estrutura do hotel e pessimo serviço de manobrista, deixando a desejar na reputação do hotel.
Pros:

O hotel é muito agradável,excelente localização, ótimo padrão.

Cons:

Usei o serviço de manobrista e meu carro foi arranhado.

2026-05-19 • via Nuitee
D
Daniela • solo_traveller • br
10
2026-05-18 • via Nuitee
M
Marcelo • couple • br
10
Td em ordem
Pros:

Td bem arrumado

Cons:

Banheiro não está muito limpo

2026-05-16 • via Nuitee
A
Ana • couple • br
9
2026-05-13 • via Nuitee
L
Lumi • solo_traveller • br
10
Estadia maravilhosa.
Pros:

Amei o conforto do quarto do hotel e o restaurante. Queria ter tido tempo de aproveitar mais. A vista do quarto também era bem bonita

2026-05-05 • via Nuitee
I
Isabela • solo_traveller • br
10
2026-05-04 • via Nuitee
A
alenajohankak • Business
10
Professional service
Pros:

It was a lovely place, filled with most helpful staff that was aiming to support throughout the whole stay.

2026-05-02 • via Tripadvisor
R
Rafaela • family_with_children • br
10
2026-04-28 • via Nuitee
N
Nely • solo_traveller • br
10
2026-04-28 • via Nuitee
V
Vänia • solo_traveller • br
8
Pros:

Os funcionários

Cons:

Ar condicionado não gelava, fizeram manutenção mas ainda não fi ou satisfatório. A Sky não funcionou e pedi para verem e continuou sem funcionar

2026-04-25 • via Nuitee
R
Ricardo • couple • cl
1
Mala experiencia
Pros:

Hotel normal

Cons:

Poca seguridad en el bar

2026-04-25 • via Nuitee
W
WAGNER • couple • us
10
MARAVILHOSA
Pros:

A localizacão é muito boa mas para uso de taxi mas não para sair à pé. A qualidade do colchão, dos lençóis e dos travesseiros é excelente. Faltou uma mesinha com 2 cadeiras para se alimentar no quarto. O café da manhã foi bom. O banheiro e a ducha excelentes mas as toalhas poderiam ser de melhor qualidade. O atendimento de todos os funcionários foi mais do que maravilhoso. O quarto é grande, confortável, tudo é de qualidade incontestável. Limpeza perfeita. O hotel é lindo, decoração primorosa.

2026-04-15 • via Nuitee