Hyatt Place Roanoke Airport / Valley View Mall

Hotels
•
Hyatt Place
8 (555 reviews)
5040 Valley View Boulevard North , Roanoke , us

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Non-smoking throughout
Heated pool
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Clean rooms
Cons:
Pool closed
Service timing issues
Bugs in room

Categories

Cleanliness
7.83
General sentiment indicated a clean environment, but noise from housekeeping was noted.
Service
8.3
Staff were described as friendly and willing to assist, though there were some service timing issues.
Location
8.84
Multiple reviews highlighted the hotel's convenient location near restaurants and attractions.
Room Quality
7.79
Rooms were generally comfortable, but there were complaints about issues like bugs.
Amenities
7.32
The pool being closed and limited amenities noted, but breakfast was well-received.
Value for Money
8.28
The value for money seems reasonable based on location and comfort, despite some drawbacks.
Food and Beverage
7.83
Breakfast was well-received, though the variety could be improved.
Overall Experience
7.8
Overall experience was positive, with some caveats regarding service and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:00

Property Description

Luxurious Amenities

Indulge in a stay at the Hyatt Place Roanoke Airport / Valley View Mall, where every guest room is equipped with a flat-screen TV, refrigerator, and a cozy seating area.

Convenient Facilities

Stay connected with free Wi-Fi throughout the property and take advantage of the on-site café serving a variety of delicious options. Guests can also make use of the fitness center, business center, and free airport shuttle services.

Prime Location

Located just minutes away from Roanoke Regional Airport, the Roanoke Civic Center, and Valley View Mall, our hotel offers the perfect blend of comfort and convenience for your stay in Roanoke, Virginia.

Book now for an unforgettable experience at Hyatt Place Roanoke Airport / Valley View Mall.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ROA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8
Based on 555 reviews
Cleanliness: 7.83
Service: 8.3
Location: 8.84
Room Quality: 7.79
Amenities: 7.32
Value for Money: 8.28
Food and Beverage: 7.83
Overall Experience: 7.8
D
Darlene • solo_traveller • us
10
2026-02-13 • via Nuitee
K
Katherine • couple • us
9
Great stay again!
Pros:

Service is fatastic! No hassle shuttle a real plus. Quality of personnel working for the organization, esp drivers is impressive.

Cons:

Nothing

2026-01-29 • via Nuitee
C
Canisha • family_with_children • us
10
Great stay and great price
Pros:

Hotel was clean & breakfast was good. Also hotel was pet friendly and great location.

Cons:

I was not able to get a room with 2 queen beds when I booked one.

2026-01-24 • via Nuitee
K
Kanesha • solo_traveller • us
2
Pros:

The staff was friendly, however, I was traveling on business and wanted a printed receipt I asked at check in if there would be someone at the front desk early in the morning to provide a printed receipt. I was told someone would be there but no one was. The desk attendant was also running the shuttle service. He arrived minutes before my uber and was not able to provide the receipt.

Cons:

There was a bug in my room, when I was moved to a different room I came back from dinner to find a bug on the door of my new room. I was extremely uncomfortable and concerned by seeing two bugs in the hotel /

2026-01-20 • via Nuitee
R
RICHARD • couple • us
8
Exactly what I expected, quality lodging at a reasonable price.
Pros:

Excellent breakfast. Best scrambled eggs.

Cons:

Location was confusing to get to due to being behind a mall. Had to use GPS every time I returned especially at night.

2026-01-19 • via Nuitee
N
Nicole • family_with_children • us
1
Pros:

Location

Cons:

Beds, room and staff

2026-01-19 • via Nuitee
T
Thedford • family_with_children • us
10
2026-01-19 • via Nuitee
R
Rohini • family_with_children • us
6
Ok
Pros:

Location was convenient. They have a mall nearby and many restaurant options.

Cons:

Toiletries( e.g wash soap bottle was empty) were not provided. The hallways were not cleaned regularly. Coffee filters and other items were not refilled in 2 nights stay.

2026-01-15 • via Nuitee
W
Walker • family_with_children • us
1
Cons:

Unfortunately I was not able to stay because I was considered a local and they don't rent rooms to locals even though it was a whole winter storm and the roads were in terrible conditions. They still told me I couldn't stay. Basically just drive on the road and hopefully not kill yourself. Insane

2026-01-13 • via Nuitee
R
Robert • couple • us
9
2026-01-13 • via Nuitee
B
BIANCA • extended_group • ie
10
2026-01-07 • via Nuitee
B
Barbara • couple • us
10
2026-01-07 • via Nuitee
T
Tina • family_with_children • us
8
It was great and I'm looking forward to it again this summer
Pros:

The breakfast is great. The roads were really clean. The bed's super comfortable but very disappointed that the pool was closed and was not advertised when we booked. Children were disappointed

Cons:

If the pool had been opened or advertised when booking

2025-12-31 • via Nuitee
Z
Zechariah • family_with_children • us
5
Pros:

It had good breakfast and bed was exulted

Cons:

The pool was closed and they didn't tell you

2025-12-30 • via Nuitee
D
Dawn • family_with_children • us
8
This is a good place to stay.
Pros:

Good breakfast. Clean comfortable room. Good location.

Cons:

Front desk staff not friendly. Breakfast lady not friendly.

2025-12-20 • via Nuitee
8
888cle • NONE • Lancaster County, Pennsylvania
10
Passing Through
Pros:

Location great, right off Rt 81. Rooms clean, noise level quiet. We were passing through and needed a place to stay for the night. Reasonable value.

2025-12-14 • via Tripadvisor
J
Janell • family_with_children • us
7
it was quick and cozy
Pros:

the lay out of the room

Cons:

the indoor pool was closed

2025-12-12 • via Nuitee
E
edwindelgad0 • NONE • Suffolk, Virginia
8
Great place to stay
Pros:

The location was excellent, with plenty of nearby restaurants that made the stay very convenient. The atmosphere was welcoming, and the room I stayed in was very nice. The cleanliness exceeded my expectations, and the noise level was minimal, which made for a comfortable stay.

2025-12-10 • via Tripadvisor
E
Eric • couple • us
8
A ray of sunshine through the storm
Pros:

The property was clean & tidy. I arrived in the evening and the housekeeping staff were visibly working. I liked the size of the room and the bed was comfortable. The location of the property was just off the highway and within walking distance from multiple restaurants.

Cons:

I would have preferred that they had a restaurant & bar on the premises. My negatives were the HVAC, too noisy and did not work well (room remained chilly although I had the temp on high hot), the lighting in the bathroom, dim to dark with the switch on until you closed the door and you were afforded medium lighting and finally, the housekeeping staff were extremely loud. I was able to hear their conversations and when they entered & exited the rooms. A little annoying the last couple of hours before getting ready for check out.

2025-12-07 • via Nuitee
A
Amy • family_with_children • us
10
2025-12-06 • via Nuitee