Hyatt Place Atlanta Alpharetta North Point Mall

Nice set up of the room. The complimentary shuttle to our concert was top notch and a big reason we chose this location. Franklin our shuttle driver is why we will continue to go. I have never had such a great experience because of a single staff member!!!

Location

Good location. Room was extra clean. Staff was friendly.

The breakfast was not good. The tv with remote did not work. Worker at desk gave remote from tv in breakfast room and that did not work either. No one on site to check it out

Conviene

Nice size room, comfy bed.

I was absolutely disappointed. I travel often and have never had a problem with Hyatt Place, always well maintained, cleaned, bar and grill to relax at in the evening. Clean and great breakfasts. But the only thing good about this stay was the check in where the staff were hospitable. Breakfast was horrible. Items that were supposed to be cold were warm, and items supposed to warm were cold. They had run out of multiple items and not restocked. I took a spoon from the clean spoon container and ended up with one that had caked on food on the entire spoon. The breakfast area was filthy. The room was pretty clean, but the air conditioner turned off multiple times when it had not reached its temp. The air conditioner rattled constantly like metal grinding together. The toilet and shower area was so small you could barely dress in it. The second night the fire alarm was on, 1130 at night we are all standing outside with pajamas on. The attendant stated that he could not tell why it was on but that the fire department had cleared it. The response did not make us feel comfortable since the fire department was only inside for a short while, there is no way that they swept the entire hotel.

🚨 SERIOUS WARNING — EXTREMELY UNPROFESSIONAL EXPERIENCE 🚨

I am beyond frustrated with this property and the way its management has handled a very serious financial issue. I have been dealing with this for FOUR MONTHS, and I am still out of my hard-earned money with absolutely no acceptable resolution.

To be clear, Shenisha Booker was the Assistant General Manager, and I was informed that she was fired after similar issues allegedly occurred with other customers. She is the person I believe created a booking account in my name without my authorization, resulting in a transaction that I did not make. I am now the one left dealing with the financial consequences.

Immediately after discovering the transaction, I repeatedly contacted the hotel. I spoke with front-desk employees, including Andrew, who was very professional and helpful, as well as Tara McConaughey. I was told that I was not the only customer who had experienced this type of situation.

I also spoke directly with Tyshion Williams, who was the General Manager at the time and was on the clock after the incident occurred. He repeatedly told me that he could see the transaction, apologized, and stated that this was part of the reason Shenisha Booker had been fired. He gave me his personal phone number and told me to stop calling the hotel and communicate directly with him. He promised me that he would get the situation resolved.

Apparently, those promises meant absolutely nothing.

After approximately a month, I contacted the hotel again and was told that my wife’s and my phone numbers had been written down and that our calls should no longer be answered. I eventually had to call from different phone numbers just to get someone to answer. Tyshion also stopped responding to my messages.

Fast-forward to August: I finally reached the hotel again and spoke with Tara, who informed me that Tyshion had quit and that Lena Martin was now the General Manager. I left Lena messages and emailed her asking for help. No response.

About a week later, I called again and was told they had yet another General Manager, Rashita McGill, who had apparently come from South Carolina.

Rashita initially told me she would help resolve the situation. She asked for the card number associated with the transaction. I explained that I no longer had that card because of the original situation. She then asked for my new card number and instructed me to contact my bank to verify the transactions. She also wanted me to put my bank on a three-way call with her, which my bank found unusual.

Then Rashita told me she had worked for my bank for many years. Considering everything that had already happened, that statement made the situation even more concerning to me.

At this point, I have had enough.

This entire situation has caused me an incredible amount of stress and financial hardship. I am now facing the possibility of an account going into collections because I do not have the extra money to replace funds that I believe were taken through unauthorized transactions.

FOUR MONTHS. Multiple managers. Multiple promises. Multiple phone calls. Emails. Text messages. And still no resolution.

I have been more than patient, and frankly, I am tired of being passed from one manager to the next while I am left dealing with the financial damage.

PLEASE DO YOURSELF A FAVOR AND THINK TWICE BEFORE STAYING AT THIS PROPERTY OR PROVIDING THEM WITH YOUR PAYMENT INFORMATION.

I am sharing my experience because I would hate for another customer to go through what I have gone through. I expect accountability, documentation, and a legitimate resolution—not another excuse, another manager, or another empty promise.

Enough is enough.