Hotel Bristol Palace

Hotels
9.1 (7943 reviews)
Via XX Settembre 35 , Genova , it

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Older room conditions
Temperature issues

Categories

Cleanliness
8.43
Some reviews indicate that while the hotel is well maintained, it could be cleaner, especially in terms of older rooms.
Service
9.4
Overall positive feedback about the staff's professionalism, though some experiences were less favorable.
Location
9.94
Consistent praise for the excellent location of the hotel, noted as one of its strongest points.
Room Quality
8.39
Mixed reviews on room conditions; some rooms are dated and have issues with temperature control.
Amenities
8.92
Amenities received average feedback, with room for improvement, particularly regarding facilities in rooms.
Value for Money
8.88
Some guests feel the hotel is overpriced considering the condition of some rooms.
Food and Beverage
9.43
Breakfast and dining options received positive remarks across multiple reviews.
Overall Experience
9.4
Guests enjoyed their stay overall, despite some drawbacks regarding room conditions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:35

Property Description

Impressive Elliptical Staircase and Elegant Rooms

The Bristol Palace in central Genoa welcomes you with its grand elliptical staircase, leading to beautifully appointed rooms. Each room exudes classic style with antique furniture, offering modern comforts like soundproofing, air conditioning, free WiFi, and a TV with international channels. The luxurious bathrooms come with premium toiletries, complemented by a daily turndown service.

Fine Dining and Business Facilities

Indulge in exquisite dining at the elegant restaurant and coffee shop, where a varied American buffet breakfast awaits, including gluten-free options. For business travelers, the hotel offers 9 meeting rooms and business facilities. Additionally, a private garage and valet service are available for your convenience.

Proximity to Attractions

Conveniently located just 100 meters from Piazza De Ferrari, the hotel is a short walk from Genoa's Aquarium and harbor area. Immerse yourself in luxury and convenience at the Bristol Palace.

To experience luxury and convenience at the Bristol Palace, book your stay now!

Important information:

Please note that the private garage is closed from 00:00 until 07:00.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GOA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 10 per person per night when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs EUR 29 per day.

Location

Guest Reviews

9.1
Based on 7943 reviews
Cleanliness: 8.43
Service: 9.4
Location: 9.94
Room Quality: 8.39
Amenities: 8.92
Value for Money: 8.88
Food and Beverage: 9.43
Overall Experience: 9.4
M
Monica • family_with_children • ro
5
Great location but the hotel is nothing special
Pros:

Location was good, very central and safe. Historical building. Room was cleaned daily.

Cons:

Did not feel like a 5 star hotel. No facilities really, just a smallish room and breakfast with usual continental choices. Lots of noise both from the street and the other rooms. First night I could not sleep until early morning as someone in another room had the TV on loudly. Walls are paper thin.

2026-07-11 • via Nuitee
E
Erika • couple • it
10
2026-07-11 • via Nuitee
M
Monny • couple • nl
3
Teleurstellend slecht
Pros:

- kamer 1 deur kapot, konden we niet in.
- nieuwe kamer , teveel lawaai en gordijnen konden niet dicht en luiken sloten niet.
- kamer 3 eindelijk oke

Cons:

Op site valet parking, dus niet.

2026-07-11 • via Nuitee
K
Khalid • couple • be
9
Magnifique
Pros:

Service parfait

Cons:

Pas d’échantillons de produits cosmétiques à l’intention des clients.

2026-07-11 • via Nuitee
J
João • couple • pt
8
2026-07-11 • via Nuitee
D
Didier • couple • fr
9
Séjour extraordinaire dans cet hôtel
Pros:

L emplacement dans la ville historique, le confort, le petit déjeuner et une chambre magnifique. Sans oublier le personnel sympathique.

Cons:

Peut être une douche dans la salle de bain et un parking un peu cher à 32€ par nuit

2026-07-11 • via Nuitee
H
Hannah • couple • us
10
Pros:

This might be the best hotel I’ve ever stayed in in my life

2026-07-10 • via Nuitee
J
Judith • couple • au
10
Pros:

Location , room , staff

2026-07-10 • via Nuitee
A
Andrea Theresia • solo_traveller • ch
10
2026-07-09 • via Nuitee
N
Nicole • family_with_children • us
9
Jewel in Genoa
Pros:

Lovely location, excellent breakfast, old world charm.

Cons:

Rooms and decor could use a refresh.

2026-07-09 • via Nuitee
T
Toroušek • couple • cz
9
Moc pěkný hotel, odpovídající 5hvězdám, velice milý personál, vřele doporučuji.
Pros:

Velice dobrá lokalita, krásný hotel odpovídající 5hvězdám, velice milý a obětavý personál, snídaně která musí uspokojit každého, mohu vřele doporučit.

Cons:

nemám co bych vytkala

2026-07-09 • via Nuitee
F
Fiorenza Maria • solo_traveller • it
10
Pros:

. Abbiamo scelto questo hotel perché vicinissimo al teatro, e devo dire che è meraviglioso,
Abbiano avuto un upgrade di stanza,soggiornando per una notte nella suite ed è stato un sogno Camera enorme dotata di tutti i comfort e doppio balcone,. Pulitissima e silenziosa nonostante l'affaccio sulla.via principale , abbiamo dormito benissimo. Colazione eccellente così come la.gentilezza dello staff. Prenotando il posto auto in anticipo e con il servizio valet abbiamo avuto massima comodità e zero pensieri.
Tutto perfetto

2026-07-09 • via Nuitee
J
Jacky & Ken • couple • ca
8
Beautiful hotel
Pros:

Great historic hotel very clean and updated rooms . Rooms are very large . Breakfast is amazing

Cons:

Some of the staff were snobbish and unfriendly

2026-07-09 • via Nuitee
T
TEODORA • couple • il
9
‏הצוות נחמד מאוד המיקום מצויין
Pros:

‏מלון נחמד עם צוות מסביר פנים בקבלה

2026-07-09 • via Nuitee
B
Benedikt • solo_traveller • de
7
Pros:

Sehr guter Service, jederzeit und von jedem!

Cons:

Das Zimmer hatte mehr Gebrauchsspuren als man für den Preis erwarten sollte. Ferner lag die Reinigung wohl schon etwas zurück, da es an einigen Stellen recht staubig war.

2026-07-08 • via Nuitee
G
Gilberto • solo_traveller • it
6
Pros:

Personale efficiente e professionale. Camera pulita così come le parti comuni. Colazione con scelta sufficiente e di qualità..

Cons:

Camera bella ma bagno piccolo e non all' altezza della struttura.

2026-07-08 • via Nuitee
F
Floriane • solo_traveller • ch
9
2026-07-07 • via Nuitee
S
Silvia • couple • ch
9
Toller Kurzurlaub
Pros:

Das Bristol Palace liegt sehr zentral, die Zimmer sind grosszügig und es gibt ein gutes Morgenbuffet. Der Service ist sehr gut.

Cons:

Ich finde es nicht nötig, dass die Duschtücher täglich gewechselt werden. Ich hätte keinen Pulverkaffee auf dem Zimmer erwartet.

2026-07-07 • via Nuitee
C
Caroline • solo_traveller • gb
8
Lovely Stay
Pros:

I loved the aesthetic and the staff were very polite and helpful. The location is perfect walking distance to many of the attractions and shopping.

2026-07-07 • via Nuitee
N
Natalia • couple • ru
9
Все супер, но оооочень тонюсенькие стены и слишимость большая
Pros:

Вкусные завтраки, удобное месторасположение, красивый интерьер, отель с историей

2026-07-07 • via Nuitee