Mercure Rockhampton

Hotels
•
Mercure
7.5 (1447 reviews)
86 Victoria Parade , Rockhampton , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Outdoor furniture
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Nice restaurant with pleasant atmosphere
Cons:
Poor cleanliness
Outdated rooms
Inadequate maintenance

Categories

Cleanliness
5.33
Numerous complaints about dirty rooms and poor cleanliness, impacting overall sentiment.
Service
8.3
Staff were generally friendly and helpful, despite issues in other areas.
Location
8.84
Many positive remarks regarding the convenient location.
Room Quality
6.79
Comments about outdated facilities and issues with some rooms affected the score.
Amenities
7.32
Facilities mentioned were satisfactory, but some needed improvement.
Value for Money
7.78
Generally recognized as a good value for the price, despite some drawbacks.
Food and Beverage
8.33
Report of a good meal experience in the restaurant contributed positively.
Overall Experience
7.3
Mixed reviews reflecting a short stay with both positives and significant concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 16:25

Property Description

Scenic River Views and City Convenience

Luxurious Amenities
All rooms at Mercure Rockhampton are equipped with air conditioning, a balcony, mini refrigerator, and satellite TV. Guests can also enjoy tea/coffee making facilities in the comfort of their rooms.

Ideal Location for Explorers
Conveniently situated just a short drive from the airport, Mercure Rockhampton serves as a perfect base for exploring the renowned Great Keppel Island and other stunning destinations along the Capricorn Coast.

Ready to experience comfort and convenience at Mercure Rockhampton?

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Renovation work is done from 8:00 to 17:00 on Monday to Friday. The exterior of the building is under renovation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROK

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.5
Based on 1447 reviews
Cleanliness: 5.33
Service: 8.3
Location: 8.84
Room Quality: 6.79
Amenities: 7.32
Value for Money: 7.78
Food and Beverage: 8.33
Overall Experience: 7.3
D
Debbie • solo_traveller • au
8
Good stay, clean facilities and friendly staff.
Pros:

Location was excellent. Coffee machine in room.

Cons:

The TV switched on in the middle of the night on 3 nights. Maybe someone trying to chrome cast but it was really annoying.

2026-03-14 • via Nuitee
D
Donna • couple • au
8
Pros:

Clean

Cons:

Room entrance was small

2026-03-14 • via Nuitee
R
Rono • couple • au
10
2026-03-13 • via Nuitee
D
Daniel • solo_traveller • au
7
Cons:

Price

2026-03-13 • via Nuitee
A
Alain • couple • fr
4
Pas du niveau attendu dans un MERCURE.
Pros:

L’emplacement

Cons:

Chambre petite, petit déjeuner très mauvais peu de choix produits très bas de gamme, vitres très sales dans le restaurant

2026-03-12 • via Nuitee
D
Damian • family_with_children • gb
9
Excellent
Pros:

After a horrible drive during the day. The start was super comfortable and convenient

Cons:

Restaurant shut at 9

2026-03-11 • via Nuitee
R
Rachelle • family_with_children • au
8
2026-03-09 • via Nuitee
C
Carol • couple • au
6
2026-03-09 • via Nuitee
A
Amelia • solo_traveller • au
7
2026-03-09 • via Nuitee
N
Neville • solo_traveller • au
8
My stay was very enjoyable, friendly staff and good clean facility
Pros:

Excellent location, very central with a beautiful view from the balcony across the Fitzroy river. Clean comfortable room good airconditioning

Cons:

The bar fridge was old and didn't work very well. Freezer didn't work at all so I couldn't freeze my ice pack for the journey home.

2026-03-08 • via Nuitee
D
David • solo_traveller • au
9
2026-03-08 • via Nuitee
W
Wee Tat Michael • family_with_children • sg
8
Pros:

Room is big and clean

Cons:

Breakfast average

2026-03-06 • via Nuitee
J
Jatika • couple • au
10
2026-03-05 • via Nuitee
H
Holger • couple • de
7
Gut für einen Zwischenstopp
Pros:

Wir haben die Unterkunft für eine Zwischenübernachtung auf der Fahrt von Rainbow Beach nach Airlie Beach gebucht.
Dafür war es ok. Aber nichts Außergewöhnliches.
Das Personal an der Rezeption und auch im angegliederten Restaurant war sehr freundlich.

Cons:

Das Frühstücksbuffet hatte eine relativ geringe Auswahl an Speisen.

2026-03-05 • via Nuitee
S
Shaun • couple • au
10
Pros:

Was very clean friendly staff

Cons:

Nothing

2026-03-04 • via Nuitee
N
Nicola • couple • de
8
2026-03-03 • via Nuitee
R
Ross • couple • au
4
Blah
Pros:

The aircon worked

Cons:

The shower didnt

2026-03-01 • via Nuitee
B
Blakey • family_with_children • au
6
2026-03-01 • via Nuitee
M
Murray • family_with_children • au
7
Pros:

The room was beautiful, clean, balcony was good, smart tv was good.

Cons:

Not enough parking

2026-03-01 • via Nuitee
H
Heath • couple • au
5
Good location, great staff but a bit expensive for what we got
Pros:

Staff were great

Cons:

Mould in room, air con leaking had to change rooms mid stay

2026-03-01 • via Nuitee