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Facilities
Property facilities
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Offsite parking discounted rates available
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Non-smoking rooms
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Swimming pool
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Restaurant
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Family rooms
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Lift / Elevator
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Luggage storage
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Fax/photocopying
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Outdoor furniture
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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CCTV outside property
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Key card access
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Pool sun loungers
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Reception hall
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Exercise/lap pool
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Covered parking
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Swimming nearby
Review Highlights
Categories
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Property Description
Scenic River Views and City Convenience
Luxurious Amenities
All rooms at Mercure Rockhampton are equipped with air conditioning, a balcony, mini refrigerator, and satellite TV. Guests can also enjoy tea/coffee making facilities in the comfort of their rooms.
Ideal Location for Explorers
Conveniently situated just a short drive from the airport, Mercure Rockhampton serves as a perfect base for exploring the renowned Great Keppel Island and other stunning destinations along the Capricorn Coast.
Ready to experience comfort and convenience at Mercure Rockhampton?
Please note, there is a 1.4% credit card surcharge when using a credit card.
Renovation work is done from 8:00 to 17:00 on Monday to Friday. The exterior of the building is under renovation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Groups
When booking more than 4 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 2 years old stay for free when using an existing bed.
People no matter the age stay for AUD 40 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Parking
Free public parking is possible on site (reservation is not possible).
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Pets
Pets are not allowed.
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Internet
WiFi is available in the hotel rooms and is free of charge.
Location
Guest Reviews
It’s perfect as we come up every yr for rockynats it’s close to shops and events
The shower tap would take half an hr to get it to come out of the shower,there mould in the bathroom,and they didn’t clean our room.they didn’t stock milk or coffee when we first checked in,
Good location and plenty of parking. There was a pool but you had to cross the car park outside. No view. Basically it is just a town hotel, generic.
A very overpowering smell of air freshener when you arrive. Awful. As you then head towards the rooms there was an awful smell like old damp towels. It was a bit tired. No one on reception and when someone did come out we felt like an inconvenience. Lacking in the usual Aussie charm. Room basic, dull but clean. Was only for one night but next time would choose a privately owned hotel.
Convenient location for Rocky Nats
Ridiculous price just because it was Rocky Nats
I liked the location and restaurant attached.
It was the most expensive I could find In Rockhampton so I was expecting better quality than the other hotels.
Close to everything
The room feels outdated
Quiet and comfortable very central for my needs (event at Pilbeam so very handy no need for use car). Plenty of room. Grfeat Riverside view.
Being a bit older don't like showers over baths, but it was easy to access and had grab rail and mat.
Location
Low budget basic. Room was tired and in need of renovation.
Location
Parking situation, elevator wasn't working, the room smelt of chemicals
Good location and staff were helpful.
Location
Needs renovation, mould in bathroom, cleanliness needs improvement, breakfast average quality
Huge room. Massive comfy bed. Lots of on-site free parking.
Nil
Comfortable bed. Cot available for the baby.
Room wasn’t ready on time, staff promised to call when it was ready but didn’t, staff then said they did try to call but failed to leave any voicemail if they did, when asked about compensation the staff said they couldn’t do anything because the booking wasn’t made directly and they would normally provide a complimentary breakfast but because it was “already included” they couldn’t do that, but “included” actually meant that I had already paid for it and then told that they could refund 10% of the cost instead of complimentary breakfast which was less than half what the breakfast that was paid for had cost. mould all through the bathroom
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