Hotel Majapahit Surabaya MGallery

Hotels
•
MGallery
9.4 (1309 reviews)
Jalan Tunjungan No.65 , Surabaya , id

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Nightclub
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly and attentive staff
Historical ambiance and unique experience
Cons:
Issues with cleanliness and renovation needed

Categories

Cleanliness
8.51
Several reviews indicate issues such as humidity and maintenance concerns.
Service
9.98
Numerous compliments on friendly and attentive staff across multiple reviews.
Location
9.52
Conveniently located with a historically significant atmosphere.
Room Quality
8.97
Rooms are described as vintage and comfortable, but could benefit from renovations.
Amenities
9.5
Excellent amenities including a large pool and gym, with consistent positive feedback.
Value for Money
9.46
Overall great value considering the services offered.
Food and Beverage
9.51
Highly praised food and beverage options, especially the breakfast and restaurant.
Overall Experience
9.78
A wonderful overall experience with historical charm and positive remarks on service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:08

Property Description

Luxurious Accommodation with Marble and Gold Bathrooms:
Hotel Majapahit Surabaya MGallery offers opulent rooms with marble and gold plated bathrooms, providing a touch of luxury and elegance to your stay.

Spa, Health Club, and Outdoor Pool:
Indulge in relaxation at the hotel's spa and health club, offering a range of rejuvenating treatments and facilities including a gym, tennis court, and a refreshing outdoor pool amidst beautifully landscaped gardens.

Culinary Delights and Convenient Services:
Savor Euro-Asian and Chinese cuisine at the on-site restaurants, or satisfy your sweet tooth at Toko Deli. With free WiFi, shuttle service to Grand City Mall, and proximity to local attractions, Hotel Majapahit Surabaya MGallery ensures a convenient and delightful stay.

Experience luxury and convenience at Hotel Majapahit Surabaya MGallery - Book your stay now!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SUB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 12 years old and over stay for Rp 453,750 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 1309 reviews
Cleanliness: 8.51
Service: 9.98
Location: 9.52
Room Quality: 8.97
Amenities: 9.5
Value for Money: 9.46
Food and Beverage: 9.51
Overall Experience: 9.78
T
Trevor • couple • au
10
An historical hotel with excellent ambiance and staff. A special experience
Pros:

an amazing heritage hotel with excellent facilities.

2026-03-27 • via Nuitee
A
Alexis • family_with_children • fr
9
Pros:

Bâtiment historique superbe.
On sent que l'on est dans un lieu au passé prestigieux.

Le petit dejeuner est très agréable.

Cons:

RAS

2026-03-24 • via Nuitee
R
Robert • couple • us
10
Beautiful stay
Pros:

Superb architecture and ambience.

Cons:

Nothing

2026-03-22 • via Nuitee
J
Judith • family_with_children • au
10
Pros:

A wonderful hotel. Room was amazing. Pool area was great. Had a spa treatment and high tea both I would highly recommend. Staff and facilities were 10/10

2026-03-21 • via Nuitee
J
Judith • family_with_children • au
10
2026-03-21 • via Nuitee
P
phunktcom • couple • gb
9
lovely place good value compared to other locations
Pros:

breakfast had huge choice, friendly staff, amazing garden

Cons:

slight damp smell in apartment

2026-03-21 • via Nuitee
秋萍 • couple • tw
10
Immersed in the colonial surroundings
Pros:

The whole environment and ambience

Cons:

Nothing

2026-03-18 • via Nuitee
G
Gerson • family_with_children • nl
9
2026-03-17 • via Nuitee
R
Rafaela • solo_traveller • de
10
Sehr schönes Hotel im Kolonialstil. History trifft auf modernen Service.
Pros:

Sehr gute Auswahl beim Frühstück & extrem freundliches, hilfreiches Personal.
Wenig frequentierter Pool unter Palmen. Spa & Wellness inmitten einer wunderschönen, sehr gepflegten Gartenanlage.

Cons:

Alles OK

2026-03-15 • via Nuitee
J
Johanna Cornelia • couple • nl
9
2026-03-09 • via Nuitee
W
Willem • solo_traveller • nl
10
Ik kom sinds 2009 met enige regelmaat in het Majapahit en het wordt alleen maar beter. Heerlijk hotel, comfortabel, goed
2026-03-06 • via Nuitee
A
Anthonius • family_with_children • nl
9
2026-02-28 • via Nuitee
R
rarastanti • Family
10
Refined, comfortable, and deeply memorable. It's not just a hotel, it's a heritage experience.
Pros:

From the moment we arrived, the ambiance was just on another level — timeless, elegant, and full of character. The colonial architecture and lush gardens instantly made us feel like we were stepping into a different era, but with all the modern comforts you could ask for. It’s one of those rare properties that truly lives up to its legacy.

2026-02-27 • via Tripadvisor
D
Diána • couple • hu
10
2026-02-25 • via Nuitee
M
Massimo • solo_traveller • id
10
Hotel Majapahit is more than a place to stay; it's a destination rich in heritage and beauty
Pros:

Beautiful room. Excellent staff. Great Indonesia food

2026-02-24 • via Nuitee
S
Sandra • family_with_children • nl
10
Pros:

De hele ambiance, van de kamer tot het eten, het was een heerlijk verblijf!

Cons:

Niets viel er tegen.

2026-02-24 • via Nuitee
A
Andreas • extended_group • de
9
2026-02-24 • via Nuitee
T
TravellerMatt69 • Friends getaway • Sydney, New South Wales
10
World-Class, and Felt Like a Home.
Pros:

There are a few Accor hotels in which you have an immediate feeling of belonging. For me, Majapahit Hotel gave out an immediate sense of belonging. Firstly, thanks to the welcome email by Ms. Aanisa. Few ACCOR hotels acknowledge Accor status and loyalty in welcome emails, and I was delighted that Majapahit Hotel in Surabaya did this.

Likewise, walking into the hotel to check-in felt like coming into a home and being welcomed as a family member. For me, the entire experience felt like Majapahit Hotel was like a home with spacious gardens, and rooms for visiting family members. I thank the Front Office Team, who were among the best in my experiences in terms of service, care, warmth and hospitality. Ms. Nabella, Ms. Anna, Mr. Diego and my favourite character, Mr. Natan. Concierge were also first-rate.

As were the Breakfast and Lounge teams: Ms. Maria and Ms. Winda at the Lounge, and Ms. Lilik, Ms. Annisa, Ms. Nanda. The chefs Mr. Rafi and Ms. Titien were excellent. At the first Opening of Fast Ceremony Dinner, there was also Mr. Vincent. It was fantastic to see the number and variety of Indonesian dishes on offer alongside the usual breakfast buffet Western dishes.

I met Mr. Kahar, GM, and shared how impressed I am with the service, warmth and hospitality at his hotel. He appeared to me to be visible and hands-on, and therefore I am not surprised his teams follow his excellent lead.

I shared with Mr. Kahar that, although Majapahit is my very first Accor hotel anywhere in Indonesia, I have stayed in numerous hotels across several other countries. Majapahit Hotel, as my very first Accor Hotel in Indonesia, served as an excellent ambassador for Accor as well as the country of Indonesia. For me, Majapahit ranks among the best I've stayed in. This also factors in how knowledgeable and prompt the Hotel was with Accor procedures and benefits.

Finally, although the hotel is historic in status and appearance, the rooms and grounds are very comfortable, clean and peaceful. Kudos also to the Housekeeping and Maintenance teams with their attention to detail and pride in their work.

2026-02-23 • via Tripadvisor
A
Andrew T H Lau • couple • sg
9
2026-02-23 • via Nuitee
G
gabriele • solo_traveller • de
10
Einfach nur wunderschön, freundlich und rundum angenehm!
2026-02-23 • via Nuitee