Hotel Majapahit Surabaya MGallery

Hotels
•
MGallery
9.4 (1309 reviews)
Jalan Tunjungan No.65 , Surabaya , id

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Nightclub
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly and attentive staff
Historical ambiance and unique experience
Cons:
Issues with cleanliness and renovation needed

Categories

Cleanliness
8.51
Several reviews indicate issues such as humidity and maintenance concerns.
Service
9.98
Numerous compliments on friendly and attentive staff across multiple reviews.
Location
9.52
Conveniently located with a historically significant atmosphere.
Room Quality
8.97
Rooms are described as vintage and comfortable, but could benefit from renovations.
Amenities
9.5
Excellent amenities including a large pool and gym, with consistent positive feedback.
Value for Money
9.46
Overall great value considering the services offered.
Food and Beverage
9.51
Highly praised food and beverage options, especially the breakfast and restaurant.
Overall Experience
9.78
A wonderful overall experience with historical charm and positive remarks on service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:08

Property Description

Luxurious Accommodation with Marble and Gold Bathrooms:
Hotel Majapahit Surabaya MGallery offers opulent rooms with marble and gold plated bathrooms, providing a touch of luxury and elegance to your stay.

Spa, Health Club, and Outdoor Pool:
Indulge in relaxation at the hotel's spa and health club, offering a range of rejuvenating treatments and facilities including a gym, tennis court, and a refreshing outdoor pool amidst beautifully landscaped gardens.

Culinary Delights and Convenient Services:
Savor Euro-Asian and Chinese cuisine at the on-site restaurants, or satisfy your sweet tooth at Toko Deli. With free WiFi, shuttle service to Grand City Mall, and proximity to local attractions, Hotel Majapahit Surabaya MGallery ensures a convenient and delightful stay.

Experience luxury and convenience at Hotel Majapahit Surabaya MGallery - Book your stay now!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SUB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 12 years old and over stay for Rp 453,750 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 1309 reviews
Cleanliness: 8.51
Service: 9.98
Location: 9.52
Room Quality: 8.97
Amenities: 9.5
Value for Money: 9.46
Food and Beverage: 9.51
Overall Experience: 9.78
W
Willem • solo_traveller • nl
10
Ik kom sinds 2009 met enige regelmaat in het Majapahit en het wordt alleen maar beter. Heerlijk hotel, comfortabel, goed
2026-03-06 • via Nuitee
A
Anthonius • family_with_children • nl
9
2026-02-28 • via Nuitee
R
rarastanti • Family
10
Refined, comfortable, and deeply memorable. It's not just a hotel, it's a heritage experience.
Pros:

From the moment we arrived, the ambiance was just on another level — timeless, elegant, and full of character. The colonial architecture and lush gardens instantly made us feel like we were stepping into a different era, but with all the modern comforts you could ask for. It’s one of those rare properties that truly lives up to its legacy.

2026-02-27 • via Tripadvisor
D
Diána • couple • hu
10
2026-02-25 • via Nuitee
M
Massimo • solo_traveller • id
10
Hotel Majapahit is more than a place to stay; it's a destination rich in heritage and beauty
Pros:

Beautiful room. Excellent staff. Great Indonesia food

2026-02-24 • via Nuitee
A
Andreas • extended_group • de
9
2026-02-24 • via Nuitee
S
Sandra • family_with_children • nl
10
Pros:

De hele ambiance, van de kamer tot het eten, het was een heerlijk verblijf!

Cons:

Niets viel er tegen.

2026-02-24 • via Nuitee
T
TravellerMatt69 • Friends getaway • Sydney, New South Wales
10
World-Class, and Felt Like a Home.
Pros:

There are a few Accor hotels in which you have an immediate feeling of belonging. For me, Majapahit Hotel gave out an immediate sense of belonging. Firstly, thanks to the welcome email by Ms. Aanisa. Few ACCOR hotels acknowledge Accor status and loyalty in welcome emails, and I was delighted that Majapahit Hotel in Surabaya did this.

Likewise, walking into the hotel to check-in felt like coming into a home and being welcomed as a family member. For me, the entire experience felt like Majapahit Hotel was like a home with spacious gardens, and rooms for visiting family members. I thank the Front Office Team, who were among the best in my experiences in terms of service, care, warmth and hospitality. Ms. Nabella, Ms. Anna, Mr. Diego and my favourite character, Mr. Natan. Concierge were also first-rate.

As were the Breakfast and Lounge teams: Ms. Maria and Ms. Winda at the Lounge, and Ms. Lilik, Ms. Annisa, Ms. Nanda. The chefs Mr. Rafi and Ms. Titien were excellent. At the first Opening of Fast Ceremony Dinner, there was also Mr. Vincent. It was fantastic to see the number and variety of Indonesian dishes on offer alongside the usual breakfast buffet Western dishes.

I met Mr. Kahar, GM, and shared how impressed I am with the service, warmth and hospitality at his hotel. He appeared to me to be visible and hands-on, and therefore I am not surprised his teams follow his excellent lead.

I shared with Mr. Kahar that, although Majapahit is my very first Accor hotel anywhere in Indonesia, I have stayed in numerous hotels across several other countries. Majapahit Hotel, as my very first Accor Hotel in Indonesia, served as an excellent ambassador for Accor as well as the country of Indonesia. For me, Majapahit ranks among the best I've stayed in. This also factors in how knowledgeable and prompt the Hotel was with Accor procedures and benefits.

Finally, although the hotel is historic in status and appearance, the rooms and grounds are very comfortable, clean and peaceful. Kudos also to the Housekeeping and Maintenance teams with their attention to detail and pride in their work.

2026-02-23 • via Tripadvisor
A
Andrew T H Lau • couple • sg
9
2026-02-23 • via Nuitee
G
gabriele • solo_traveller • de
10
Einfach nur wunderschön, freundlich und rundum angenehm!
2026-02-23 • via Nuitee
H
Henk • solo_traveller • nl
9
fantastisch
2026-02-23 • via Nuitee
R
rogerk797 • Friends getaway • Singapore
8
Thumbs Up
Pros:

Just spent the weekend at the Majapahit and was very happy with the hotel, having already experienced similar developments by the original owners ( Sarkies family), in Singapore ( Raffles) and Penang ( E&0). Location of the property is very convenient, a huge shopping centre across the road and the night comes alive with lots of street activity just outside the hotel. Hotel staff are very friendly and attentive.
Only one incident om the last night that almost spoiled a perfect stay was a front desk staff's lackadaisical attitude when asked to assist in placing drinks order (via the hotel bar or room service) in the hotel lobby after the lobby bar closed.

2026-02-18 • via Tripadvisor
S
Sulastrie_Saparie81 • Couples • Singapore
10
Lovely hotel to stay for historic lovers!
Pros:

Unique experience for me as a historic lovers..every corner of this building, tells a story. Very friendly staff, beautiful spacious clean room, location very near to the mall & street dine too. Definitely will come back to stay in this hotel again if I visit Surabaya in future.

2026-02-08 • via Tripadvisor
A
Ab • couple • nl
10
Mooi hotel met veel geschiedenis, een prima restaurant en zeer behulpzaam personeel
Pros:

De mooie stijl van het hotel

Cons:

niets

2026-02-08 • via Nuitee
V
V3991NArobynh • Couples
10
An oasis of calm and beauty
Pros:

We arrived somewhat harried after traveling for over 24 hours and walked into an oasis of calm and elegance.
The staff made us feel so welcome with special thanks to Anna who helped us so much with ongoing travel arrangements.
Breakfast was delicious with lots of choices.
Our only regret is that we only booked one night, would have loved to stay longer surrounded by beautiful gardens, stunning architecture and smiling gracious staff.

2026-02-06 • via Tripadvisor
R
rowiek2023 • Solo travel
10
Most beautiful stay in Indonesia
Pros:

It was so special to visit the hotel especially because my great grand father used to work in the hotel and I still got some old pictures of it. It was really recognisable and the people are the sweetest. Agus was happy to tell me a lot about the hotel and the history about the flag. Would love to come back one day to show it to my family.

2026-02-06 • via Tripadvisor
Z
zahrimans • Couples
10
Highly recommended Luxury Boutique Hotel in Surabaya
Pros:

We truly enjoyed our 2 night stay at the Majapahit. The property is well located in the city and has a rich history. We took the historical tour of the hotel and Aldo was fluent in the hotel walkabout, relating it's origins and heritage.
We stayed in the Heritage Suite which we thought was both spacious, rustic and elegant. Everything worked fine though some of the furnishings looked a bit old, but still classic though.
The breakfast buffet had a lavish spread, so plenty to choose from. The freshly prepared omelette was excellent. We had Hi Tea and that was good too.
The other big plus for the hotel is its staff. Led by Mr Kahar, the GM - everyone is so hospitable and ever smiling to ensure an unforgettable experience at the hotel (thank you Nabella and Aldo).

2026-02-03 • via Tripadvisor
1
193ekam • Family • Bali
10
Always Coming Back to Hotel Majapahit
Pros:

Every time we visit Surabaya, we always stay at Hotel Majapahit. We love the rooms, the beautiful art deco building, and especially the warm hospitality. The staff are always friendly and attentive, and the location is fantastic—right in the heart of the lively city center.

2026-02-01 • via Tripadvisor
S
Stefan • couple • de
10
Pros:

Wunderschöne Anlage, super Personal und vieles mehr

Cons:

Nichts

2026-01-30 • via Nuitee
C
Clara • couple • nl
10
Heerlijk
Pros:

De allure van het gebouw is prachtig, alles zo mooi verzorgd, heerlijk zwembad, prachtige kamers, vriendelijk personeel. Pure verwennerij.

Cons:

Niks op aan te merken.

2026-01-30 • via Nuitee