Hotel Majapahit Surabaya MGallery

Hotels
•
MGallery
9.4 (1518 reviews)
Jalan Tunjungan No.65 , Surabaya , ID
+62 31 5454333

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly and attentive staff
Historical ambiance and unique experience
Cons:
Issues with cleanliness and renovation needed

Categories

Cleanliness
8.51
Several reviews indicate issues such as humidity and maintenance concerns.
Service
9.98
Numerous compliments on friendly and attentive staff across multiple reviews.
Location
9.52
Conveniently located with a historically significant atmosphere.
Room Quality
8.97
Rooms are described as vintage and comfortable, but could benefit from renovations.
Amenities
9.5
Excellent amenities including a large pool and gym, with consistent positive feedback.
Value for Money
9.46
Overall great value considering the services offered.
Food and Beverage
9.51
Highly praised food and beverage options, especially the breakfast and restaurant.
Overall Experience
9.78
A wonderful overall experience with historical charm and positive remarks on service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:08

Property Description

Luxurious Accommodation with Marble and Gold Bathrooms:
Hotel Majapahit Surabaya MGallery offers opulent rooms with marble and gold plated bathrooms, providing a touch of luxury and elegance to your stay.

Spa, Health Club, and Outdoor Pool:
Indulge in relaxation at the hotel's spa and health club, offering a range of rejuvenating treatments and facilities including a gym, tennis court, and a refreshing outdoor pool amidst beautifully landscaped gardens.

Culinary Delights and Convenient Services:
Savor Euro-Asian and Chinese cuisine at the on-site restaurants, or satisfy your sweet tooth at Toko Deli. With free WiFi, shuttle service to Grand City Mall, and proximity to local attractions, Hotel Majapahit Surabaya MGallery ensures a convenient and delightful stay.

Experience luxury and convenience at Hotel Majapahit Surabaya MGallery - Book your stay now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SUB

Location

Guest Reviews

9.4
Based on 1518 reviews
Cleanliness: 8.51
Service: 9.98
Location: 9.52
Room Quality: 8.97
Amenities: 9.5
Value for Money: 9.46
Food and Beverage: 9.51
Overall Experience: 9.78
K
Kali • couple • id
10
I love staying here.
Pros:

Grand old hotel in heart of old city

2026-10-31 • via Nuitee
S
Shirley • couple • gb
10
Lovely old hotel maintaining history and culture
Pros:

Loved the culture and ambience of the hotel and staff who were all friendly, helpful and professional, rooms were great, air conditioning was excellent, breakfast was varied and tasty, bed was very comfortable excellent value for money, would definitely stay again if in Surabaya

Cons:

Nothing

2026-10-31 • via Nuitee
P
Patricia Maria Djawamole • extended_group • no
10
Since I was a kid I love this building and heard the history every time se passed by the hotel. And I was so lucky final
Pros:

The historic place for Surabaya people, Good service, all the staff er so nice and friendly. Good breakfast.

Cons:

I can not find anything that we dont like.

2026-10-29 • via Nuitee
L
lee • family_with_children • au
9
Pros:

Hotel was clean and hospitable. Staff were friendly and couldn't do enough for you. Food in the restaurants and bar was excellent. The hotel was rich in history which we like

Cons:

The main road was very hard to cross and the area lacked local restaurants and shopping. The main mall was great but very expensive

2026-10-28 • via Nuitee
G
Gun_ni • family_with_children • in
10
Pros:

Fantastic

2026-10-28 • via Nuitee
G
Gun_ni • family_with_children • in
10
Pros:

Great colonial style 5 star hotel at a great price. Nespresso in the room was a fun bonus

Cons:

Nothing, it was fabulous.

2026-10-28 • via Nuitee
A
Adrian • solo_traveller • ch
10
2026-10-27 • via Nuitee
W
WEN TAI • couple • tw
10
2026-10-27 • via Nuitee
J
Jan Willem • solo_traveller • nl
9
2026-10-27 • via Nuitee
W
Wil • couple • nl
9
Geweldig hotel
Pros:

Zeer mooie kamer

Cons:

Niks

2026-10-27 • via Nuitee
D
Derek • family_with_children • sg
10
Charmed
Pros:

Spacious and well-provisioned room
Charming character and history of the overall hotel
Very good selection for breakfast, and each dish to a high standard
Polite cheerful and helpful staff

Cons:

Would have liked to stay longer
Sad to see facilities such as the ballroom unused

2026-10-24 • via Nuitee
N
Nur Ahlina • couple • bn
7
Memorable experience
Pros:

We love the hospitality of the staff. They were very accommodating, polite and courteous. We love the building itself with its history. We were happy to find out they offer a tour of the hotel. I wish they made this tour known to the guests and not waiting for the guests to enquire.

The location was excellent. The hotel is on Tunjungan Plaza and there was a lot of shops around. Tunjungan Plaza Mall is just a few minutes away by walking.

We love the experience of staying at a historical building.

Cons:

The bathroom: the toilet seat, the bidet and the bath tub. The smell from the bathroom drains. The beddings. I feel the room is not maintained well in terms of cleanliness and hygiene.

The breakfast spread needs to be improved.

2026-10-24 • via Nuitee
L
Laraine • couple • de
10
Wonderful hotel and very pleasant and helpful personel
Pros:

Room was very nice, we received an Upgrade. The building was very impressive and traditional. Personel were very friendly and helpful. Breakfast was good too.

Cons:

We missed a higher Level restaurant in the hotel. Hotel was on top Niveau and deserves a top restaurant. Sarkies has been closed down, only used for functions

2026-10-19 • via Nuitee
K
Kimberley • couple • nl
10
Super
Pros:

Super verblijf

Cons:

De bar was bomvol, we konden er niet in de avond zitten. We vroegen in de lobby of we een drankje kunnen bestellen en in de lobby kunnen zitten. Dat mocht, maar helaas hielp niemand ons in de bar. Toen hebben we roomservice gebeld en zaten we op het balkon. Dat was erg jammer…

2026-10-19 • via Nuitee
K
Krishna I • solo_traveller • id
8
Historical Surabaya stay
Pros:

Almost all, location and great staff mostly

Cons:

Sofa in the room is a bit too small for the size of the room, could be more comfortable….less foamy. The bathroom need some update as well.

2026-10-19 • via Nuitee
M
Marcel • couple • nl
9
Pros:

Perfect hotel.

2026-10-18 • via Nuitee
M
Medaglia • solo_traveller • it
8
2026-10-17 • via Nuitee
M
Muhammad Hanafi • family_with_children • sg
10
Pros:

The ambience of the place as it is a place of history. Love the architecture. The location and facilities are great.

Cons:

None.

2026-10-17 • via Nuitee
E
Elaine • couple • ca
10
Took my breath away…
Pros:

The property is gorgeous - the gardens, pool and decoration. This is a beautifully maintained heritage property. I wish I were here for a week!

Cons:

Truly nothing.

2026-10-14 • via Nuitee
G
Gillian • couple • gb
10
Luxurious hotel with great staff
Pros:

Beautiful hotel with lots of greenery.

Cons:

Nothing

2026-10-14 • via Nuitee