Hotel Majapahit Surabaya MGallery

Hotels
•
MGallery
9.4 (1518 reviews)
Jalan Tunjungan No.65 , Surabaya , ID
+62 31 5454333

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly and attentive staff
Historical ambiance and unique experience
Cons:
Issues with cleanliness and renovation needed

Categories

Cleanliness
8.51
Several reviews indicate issues such as humidity and maintenance concerns.
Service
9.98
Numerous compliments on friendly and attentive staff across multiple reviews.
Location
9.52
Conveniently located with a historically significant atmosphere.
Room Quality
8.97
Rooms are described as vintage and comfortable, but could benefit from renovations.
Amenities
9.5
Excellent amenities including a large pool and gym, with consistent positive feedback.
Value for Money
9.46
Overall great value considering the services offered.
Food and Beverage
9.51
Highly praised food and beverage options, especially the breakfast and restaurant.
Overall Experience
9.78
A wonderful overall experience with historical charm and positive remarks on service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:08

Property Description

Luxurious Accommodation with Marble and Gold Bathrooms:
Hotel Majapahit Surabaya MGallery offers opulent rooms with marble and gold plated bathrooms, providing a touch of luxury and elegance to your stay.

Spa, Health Club, and Outdoor Pool:
Indulge in relaxation at the hotel's spa and health club, offering a range of rejuvenating treatments and facilities including a gym, tennis court, and a refreshing outdoor pool amidst beautifully landscaped gardens.

Culinary Delights and Convenient Services:
Savor Euro-Asian and Chinese cuisine at the on-site restaurants, or satisfy your sweet tooth at Toko Deli. With free WiFi, shuttle service to Grand City Mall, and proximity to local attractions, Hotel Majapahit Surabaya MGallery ensures a convenient and delightful stay.

Experience luxury and convenience at Hotel Majapahit Surabaya MGallery - Book your stay now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SUB

Location

Guest Reviews

9.4
Based on 1518 reviews
Cleanliness: 8.51
Service: 9.98
Location: 9.52
Room Quality: 8.97
Amenities: 9.5
Value for Money: 9.46
Food and Beverage: 9.51
Overall Experience: 9.78
H
Helen Agustine • extended_group • id
6
nice architecture, but poor staff's problem solving
Pros:

nice architecture, garden, and historical place. the bedroom is also spacious.

Cons:

I would like to raise a concern regarding how a very minor incident during my stay was handled.

There was an accidental menstrual stain of approximately 1 cm on the bedsheet and mattress. I understand that stains may require cleaning, but I was surprised to be told that this was considered “damage” and that I would be charged IDR 500,000, with the explanation that the mattress needed special cleaning and the room had to be closed.

I found this response highly disproportionate, especially from a 5-star hotel. I eventually cleaned the mattress myself with warm water and tissue, and the stain was completely removed. I also asked the bedsheet to be returned to me for cleaning, but they didnt returned it.

What disappointed me most was the lack of communication and the tone of the staff, which felt rather accusatory, as though I had caused a significant inconvenience. There was also no prior discussion or clear information regarding the IDR 500,000 charge.

I believe the charge is excessive for such a small and completely removable stain, and I expected a more considerate staffs approach from a 5-star hotel.

Thank you.

2026-09-18 • via Nuitee
S
Sean • couple • au
9
Historic hotel in the centre of the action
Pros:

The setting and the history of the hotel make it special, and the street outside (Jalan Tunjungan) always has something going on.

2026-09-17 • via Nuitee
L
L.A.S. • solo_traveller • nl
9
Pros:

Schitterend art deco gebouw uit de koloniale tijd met een rijke historie. Zeer attent personeel, dat zelfs onthoudt hoeveel minuten je je eitje gekookt wilt hebben. Een geweldige ervaring om in dit hotel te verblijven.

Cons:

Het wellness centrum kon beter. De sauna werd niet warmer dat 70 graden en het Turks stoombad en bubbelbad waren buiten werking.

2026-09-17 • via Nuitee
M
Miranda • couple • nl
10
2026-09-15 • via Nuitee
E
Emma • couple • nl
10
Geweldig!
Pros:

The accommodation is beautiful, the breakfast is delicious, and the swimming pool is great. The staff is very friendly, and they were even incredibly thoughtful since we only stayed for one night. It was my boyfriend's birthday, and they decorated the bed with rose petals and brought a slice of birthday cake to our room. It was a very nice gesture that made our stay extra special. Thank you so much for the hospitality.

2026-09-14 • via Nuitee
D
dmitry • solo_traveller • ch
9
Excellent hotel, easy to fix a few issues to make it perfect.
Pros:

Beautiful property , well renovated . One of a few of its kind. Can be priced higher with a little effort.

Cons:

Just 1 restaurant, I would add another one. Not very interesting menu - I would add other South-east Asian specialities. Tea bags should be changed to proper tea.

2026-09-13 • via Nuitee
M
Mark • couple • au
8
Cons:

Beautiful hotel with important history

2026-09-13 • via Nuitee
C
Clara • couple • fr
10
Magnifique
Pros:

Génial ! Qualité des services incroyable (nous vous recommandons les massages de l’hôtel absolument) et le petit déjeuner exceptionnel vaut vraiment le coup.

Cons:

Rien

2026-09-12 • via Nuitee
N
NOZOMI • extended_group • jp
10
コロニアルスタイルのクラシックホテルで、今回の旅で最高の宿泊体験
Pros:

部屋が広くてびっくりした。
建物がクラシックで素敵だった。バスタブがあるのも嬉しかった。
レストランもおいしい。
サービス、ホスピタリティも、さすが高級ホテルといったレベルでした。

2026-09-11 • via Nuitee
I
IVAN • couple • es
9
2026-09-11 • via Nuitee
R
Rowdy • solo_traveller • nl
10
Pros:

De prachtige oude stijl van het hotel en het geweldige personeel.

Cons:

Niets

2026-09-10 • via Nuitee
A
Alex • extended_group • us
10
Pros:

Excellent breakfast and service. Excellent massage.

Cons:

Rooms could have used a slight updating - painting, etc.

2026-09-09 • via Nuitee
S
Susan • solo_traveller • gb
10
Past grandeur witb an elegance that is timeless
Pros:

Lovely staff, well kept grounds, wonderful room and the hotel is just lovely. Grand but also modern.

Cons:

Nothing

2026-09-07 • via Nuitee
O
olivier • couple • fr
10
Bien plus qu’un endroit pour dormir, une véritable expérience !!
Pros:

Incroyable hôtel! Hyper bien placé ! Plus q’un hôtel, un véritable expérience et une part de l’histoire de l’Indonésie!

Cons:

Le lieu est incroyable! Le confort de haut standing, et le service hors normes!

2026-09-04 • via Nuitee
A
Ayu • couple • ae
10
2026-09-04 • via Nuitee
L
L • couple • nl
10
Super
Pros:

De history hotel with all the things 👍👍

Cons:

Accomondation

2026-09-04 • via Nuitee
X
XUEYAN • family_with_children • cn
9
酒店不错，有的客人素质很差。
Pros:

早餐不错，工作人员也很友好，酒店的风景非常美丽。酒店不贵，性价比很高。

Cons:

半夜12点，凌晨1点、2点，都有客人在走廊里持续的大声说话。他们喝酒、大声笑、大声说话，叫。有一晚持续了20分钟。
我们住了4晚，有3晚被吵醒。我只能半夜打电话给前台。前台再派安保过来。

2026-09-02 • via Nuitee
N
Niels Henrik • couple • dk
9
2026-09-02 • via Nuitee
H
Hayley Gower • couple • au
10
Perfect
Pros:

We only stayed for 1 night, but everything was perfect. The staff were amazing.

2026-09-01 • via Nuitee
G
Goda • couple • lt
10
Amazing hotel
Pros:

Absolutely amazing experience! From the location, to interior, staff, food, views and all services - we felt very welcomed, comfortable and satisfied. The hotel has so much history and you can really feel it in the best possible way!

2026-08-31 • via Nuitee