Hotel Xcalak

Hotels
5.8 (12 reviews)
Avenida 16 de Septiembre No 181 Colonia Centro , Chetumal , mx

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Good service
Excellent location
Good WiFi
Cons:
Limited parking
Expensive breakfast
No spa services
Issue with early luggage storage

Categories

Cleanliness
7.5
Guests consistently mentioned cleanliness as a positive aspect.
Service
8.3
Service was generally appreciated, although a few guests had complaints about wait times.
Location
8.1
The hotel is located in close proximity to many key landmarks and public transport.
Room Quality
7.8
Rooms were spacious and comfortable, although some guests mentioned minor maintenance issues.
Amenities
7.2
The amenities provided were satisfactory, with some guests highlighting the gym and pool, while others mentioned the lack of spa services.
Value for Money
6.9
Some guests felt that the price was a bit high for the services offered, while others thought it was reasonable given the location.
Food and Beverage
7.3
Breakfast and restaurant services were generally well-received, although a few guests thought there could be more variety.
Overall Experience
8
Most guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-03 04:08

Property Description

Hotel Xcalak, located in Chetumal, Quintana Roo region, is the perfect retreat just 2.4 km from Dos Mulas Beach.

Comfort and Convenience:
Enjoy air-conditioned rooms with free WiFi, private bathrooms, room service, and a 24-hour front desk.

Room Features:
Relax in rooms with a desk, flat-screen TV, and some with a balcony overlooking the beautiful surroundings.

Dining Experience:
Savor delicious Mexican cuisine at the on-site restaurant, with vegetarian and dairy-free options available upon request.

Escape to Hotel Xcalak for a relaxing getaway near Chetumal International Airport, only 3 km away. Reserve your stay now!

Important information:

Please inform Hotel Xcalak in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).
A deposit via bank wire is required to secure your reservation.  Hotel Xcalak will contact the guest with instructions after booking.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible at a location nearby (reservation is not possible).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

5.8
Based on 12 reviews
Cleanliness: 7.5
Service: 8.3
Location: 8.1
Room Quality: 7.8
Amenities: 7.2
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 8
V
Vasquez • family_with_children • bz
8
2025-10-20 • via Nuitee
J
Jose Luis • family_with_children • mx
7
Pros:

Esta Céntrico

Cons:

La Seguridad y Que Dejan las Luces del pasillo Encendidas toda la Noche,,,
La Cama esta Pésima al Igual las Almohadassss

2025-10-09 • via Nuitee
H
HERNANDEZ TREJO • family_with_children • mx
3
2025-08-11 • via Nuitee
P
Puc • young couple • bz
9
Excellent place
Pros:

Good service by the front desk. Excellent place at the center of the city. Good WiFi

Cons:

That I reached earlier to the hotel and no place to leave our luggage. Had to back my luggage until 3 pm.

2025-04-21 • via Nuitee
M
Martin • solo traveller • bz
4
this was way below my expectations
Cons:

the room smelled of sewer water. there was no cable. the pillows were small and bumpy. There were no blankets or proper bed covers

2025-01-04 • via Nuitee
R
Roberto • family with young children • mx
1
Bad
Pros:

NOTHING EVERYTHING WAS HORRIBLE.

Cons:

Horrible the whole place smelled like septic water just horrible and it has no improvements the sheets looked dirty and had dust on them , the tv didnt work and there was no hot water. It really isnt worth the price they charge that place should charge less than half of the price value they ask for. They need a super mega remodelling dine to that place because its not even worth a cheap motel room.

2024-12-20 • via Nuitee
M
Marloes • with friends • nl
7
Good enough for the price, if you don’t have to stay longer than 1-2 days.
Pros:

Price, location, free parking, 24hr reception

Cons:

The door was in a very bad condition, hard to close and felt like somebody wouldn’t have much trouble forcing themselves in. The wifi is very bad.

2024-08-03 • via Nuitee
L
Louis • review category business travellers • bz
5
Passable
2024-07-29 • via Nuitee
A
Alfonso • family with young children • ca
1
Bad
Cons:

The bed sheets were dirty and stained impossible to use them. The pillows also disgusting looking. Tv's speakers broken.

2024-07-13 • via Nuitee
F
Fer • partner
10
Pros:

La ubicación es muy buena, los servicios excelentes, y es un lugar muy cómodo

2019-07-30 • via Nuitee
V
Verified traveler • family
10
Pros:

Good service and friendly staff.
Not a boutique hotel

2019-06-28 • via Nuitee
N
NERI EUNICE
8
Instalaciones
Pros:

El hotel está muy limpio, el personal es amable está céntrico

2019-05-10 • via Nuitee