Novotel Bangkok On Siam Square

Hotels
•
Accor
8.7 (150 reviews)
392-44 Siam Square Soi 6 Rama, Bangkok, Bangkok, 10330 , Bangkok , TH
+66 2 209 8888

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Facilities

Elevator
Fitness facilities
ATM/banking
Conference space
Breakfast available (surcharge)
Television in common areas
Arcade/game room
Safe-deposit box at front desk
Multilingual staff
Free newspapers in lobby
See all facilities

Review Highlights

Pros:
Excellent central location (near BTS, Siam Paragon, Siam Square)
Friendly, polite and helpful staff
Good breakfast and executive lounge
Convenient for shopping and transport
Modern downtown hotel feel / helpful staff
Cons:
Cleanliness concerns: smelly rooms, stench, some run-down rooms
Room layout/size issues for families (room for 4 complaints)
Occasional slow service (bellboy, guest services follow-up)
Elevator wait times and slippery pool tiles reported
Inconsistent room standard compared to expected brand level

Categories

Cleanliness
7.1
Mixed to negative: multiple guests reported unclean or smelly rooms, a stench in a toilet, and one guest called the hotel run down; some other mentions note rooms were clean, so overall cleanliness is below average but not uniformly poor.
Service
9.6
Strong positive sentiment overall: numerous reviews praise friendly, polite and helpful staff, excellent service and an approachable team; a few mentions of declining guest services and slow bellboy response are outweighed by widespread praise.
Location
9.5
Very positive: repeatedly described as a highly convenient downtown location adjacent to BTS, Siam Paragon, Siam Square and many dining/shopping options; multiple guests highlight walkability and proximity to transit and malls.
Room Quality
8.3
Mixed: some guests report adequately sized, clean rooms and an executive lounge experience, while others note the hotel is a bit old, some rooms are run down or poorly configured (e.g., room-for-4 layout concerns).
Amenities
8.8
Generally positive: executive lounge praised, pool and facilities described as adequate, good access to nearby shopping and transport; a few negatives (slippery pool tiles, odd mini-bar item, elevator waits) temper the score.
Value for Money
8.6
Moderately positive: at least one review explicitly states good value for money and several guests find the location and service justify the price; some feel standards are slipping which slightly reduces perceived value.
Food and Beverage
8.7
Generally positive: breakfast is repeatedly noted as up to standard and enjoyed by guests; some limitations mentioned (The Square offering buffet/breakfast but not à la carte), but overall satisfactory.
Overall Experience
9
Overall favorable experience driven by location and staff friendliness, with consistent recommendations to stay again despite some complaints about room condition and occasional service lapses.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:04

Property Description

Luxurious Spa and Relaxation

Indulge in massages, body treatments, and facials at the full-service spa. Enjoy the outdoor pool, spa tub, and sauna for ultimate relaxation.

Dining and Entertainment

Experience international cuisine at The Square or grab a drink at one of the poolside bar's lounges. 24-hour room service, coffee shop, and complimentary wireless internet ensure a delightful stay.

Convenient Amenities and Business Services

Benefit from wired internet access, a business center, and limo service. Host events in the conference center or utilize the five meeting rooms. The hotel also offers an airport shuttle and free valet parking.

Unwind and experience luxury at Novotel Bangkok On Siam Square. Steps away from Siam Square and other iconic destinations, book your stay now for a memorable experience in Bangkok.

Important information:

  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 15 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • A car is not required for transportation to and from this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKK

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8.7
Based on 150 reviews
Cleanliness: 7.1
Service: 9.6
Location: 9.5
Room Quality: 8.3
Amenities: 8.8
Value for Money: 8.6
Food and Beverage: 8.7
Overall Experience: 9
J
Jackson Kwok Leung • family
6
Pros:

Room wasn’t that clean, very smelly

2025-10-06 • via Nuitee
R
Ravi • family
8
Pros:

Great location and staff were very friendly.

2025-10-03 • via Nuitee
W
WHEE KHEE • friends
10
Pros:

A very convenient location spoilt with dinning and shopping options within short walkable distance. Great hotel with excellent service from all the staff. Highly recommended.

2025-10-03 • via Nuitee
E
Earl • friends
10
Pros:

Great hotel for vacation

2025-09-27 • via Nuitee
Z
Zhi Long, Calgary
6
Pros:

I’ve been staying here for many years but the guest services have been declining. They did not bother to follow up or help with the booking request that was made way in advance. Even the response to my request was brief without any email etiquette to a loyal guest. It’s extremely disappointing.

2025-09-16 • via Nuitee
M
Murray
10
Pros:

This is a very modern hotel in a great downtown location not far from the airport train with very helpful staff.

2025-09-11 • via Nuitee
L
Lisa • family
10
Pros:

Family and friends

2025-09-04 • via Nuitee
W
Wei Fen • partner
10
Pros:

the staffs were very friendly, polite and helpful.
The location of the hotel is also very near to the BTS which is a huge plus point, and you can travel easily to the hotel via BTS even if you have many luggages as it is only about a 5 mins walk or less from Siam BTS to the hotel.
The hotel is also very near (literally just across the road)to the shopping areas like Siam Square, Siam Paragon, Siam Square 1 just to name a few. Even if you want to go to Central world or Big C, there is a huge sheltered skybridge and is only about a 15 to 20 mins walk depending on your own speed.
You will literally feel that you are staying in the shopping area, very convenient. Will definitely choose to stay here again my next trip.

2025-09-01 • via Nuitee
G
Ghanim
10
Pros:

Good stay

2025-08-30 • via Nuitee
A
Ang Leng • family
10
Pros:

Strategic location to shops and BTS. Very friendly and helful hotel staff.

2025-08-21 • via Nuitee
Y
Yu Li • friends
8
Pros:

Staff service is excellent

2025-08-20 • via Nuitee
I
Ian Cornelius Kuo Loong • family
8
Pros:

Fantastic location! Situated along the busy activities and shopping malls area, while tucked away to the end of the main road allowed for easy access to malls and activities while maintaining some level of quiet.

Rooms were adequately sized and clean.
Staff were always approachable and friendly.
Did not dine in the hotel as there were so many alternate options in the immediate vicinity of the hotel.

2025-08-17 • via Nuitee
Z
Zaid • family
8
Pros:

The square was only open for buffet and breakfast, but not for à la carte.

Location was good. Pool facilities adequate.

Staff were friendly and accommodating.

Overall good value for money

2025-08-13 • via Nuitee
M
Maulin • family
6
Pros:

Room for 4 is not really a room for 4.. They expect the b dnto be shared by 3 people and fourth one couch that serves as a single bed. Elevators took forever, lost most of our time just waiting for elevators. Breakfast is good. Rooms are not a typical Novotel standard.

2025-08-11 • via Nuitee
S
Shuet Kwan
8
Good downtown Bangkok hotel
Pros:

The location is great, just cross the street and there are a lot of massage shops, shops and shopping malls. The breakfast is up to standard. Despite the hotel is a bit old but all the service of all staff including front desk and housekeeping are really helpful and nice.

2025-08-10 • via Nuitee
S
Sam • family
2
Pros:

The hotel was very run down and in poor condition. This was the first time I have ever seen a hotel selling condoms as part of their mini bar. I didn’t want to have to explain that to my children just yet, thanks Novotel. The tiles are the pool were the slipperiest I have ever encountered, my 5 year old daughter took a nasty tumble. This hotel is worse than a $50 a night motel. Don’t be fooled by the fancy lobby, book elsewhere !

2025-08-09 • via Nuitee
K
Kevin • family
8
Pros:

Good

2025-07-30 • via Nuitee
L
lay cheng • friends
6
Pros:

Location is very good near to many dining places. Very near to siam paragon n mbk

But I am not pleased with the room, I stayed at room 625 , the toilet got a stench. Feedback to the staff but still the same.

Asked for bell boy service, but waited for 30mins n I brought the bags myself for 2 rounds .

2025-07-29 • via Nuitee
W
Winston
10
My hotel of choice in BKK
Pros:

The executive lounge was great and the rooms were clean.

2025-07-28 • via Nuitee
V
Verified traveler
8
Comfortable stay
Pros:

very near to siam BTS.

2025-07-27 • via Nuitee