Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Business center
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Lack of basic amenities
Breakfast options not satisfactory

Categories

Cleanliness
7.21
The cleanliness was mentioned positively, but some guests noted issues with room amenities and maintenance.
Service
8.68
Numerous reviews highlighted the friendliness and helpfulness of the staff, particularly the male day manager.
Location
8.72
Several guests mentioned that the hotel is conveniently located near the airport and attractions.
Room Quality
7.17
While some guests appreciated the interior design and comfort, there were complaints about missing amenities.
Amenities
6.7
Reviews indicate a lack of basic amenities such as toiletries and issues with in-room appliances.
Value for Money
7.66
Overall perceived value is acceptable, considering the location and service quality.
Food and Beverage
6.71
Disappointment reported regarding breakfast options and preparation; cold options were not satisfactory.
Overall Experience
7.18
Mixed feelings due to service and location but marred by significant issues with room and food.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:14

Property Description

Convenient City Centre Location
Mercure Cairns offers a prime location in the heart of the city, just minutes away from the Esplanade, Lagoon swimming pool, and key attractions like the Cairns Night Market and Reef Hotel Casino.

Family-Friendly Accommodation
With spacious family-size suites available, Mercure Cairns ensures a comfortable stay for families looking to explore the wonders of Cairns together.

Relaxing Outdoor Amenities
Guests can unwind in the outdoor swimming pool surrounded by lush gardens or seek adventure with excursions arranged by the Tour Desk to iconic destinations like the Great Barrier Reef and Daintree Rainforest.

Book now to experience the perfect blend of convenience, comfort, and relaxation at Mercure Cairns.

Important information:

Please note, there is a 1.1% credit card surcharge when using a credit card.

Restaurant & Laundry services are closed till further notice due to the burst water mainsParking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CNS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 20 per person per stay when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.5
Based on 999 reviews
Cleanliness: 7.21
Service: 8.68
Location: 8.72
Room Quality: 7.17
Amenities: 6.7
Value for Money: 7.66
Food and Beverage: 6.71
Overall Experience: 7.18
L
Leonie • solo_traveller • au
9
Pros:

Close to city, friendly staff and comfortable

Will stay there again

Cons:

House keeping didn't clean our room, they only left fresh towels..also when I came back to my room the door wasn't shut properly after house keeping left.

Thank you

2026-06-27 • via Nuitee
L
lt • solo_traveller • au
8
2026-06-26 • via Nuitee
K
Kirsty • extended_group • au
7
2026-06-25 • via Nuitee
E
Emile • solo_traveller • au
6
2026-06-23 • via Nuitee
B
Bob • couple • nz
9
We only stayed one night enroute to Port Douglas but this hotel would be an excellent place for a st
Pros:

The location is great with access to close by restaurants. Our room was very good with a lot of space and room for suitcases etc.

Cons:

Nothing !!

2026-06-23 • via Nuitee
N
Nicola • solo_traveller • au
9
Lovely spot, nice bright interior. Helpful staff. Very clean.
Pros:

I loved the blue accents on the walls, cupboards etc. It made it feel like a real holiday by the water even without water views. Staff very attentive and helpful. It felt like an oasis.

Cons:

I would have loved facilities to wash my clothes.

2026-06-21 • via Nuitee
D
Denece • couple • au
5
Basic small rooms. Would have appreciated more amenities as we were on holidays.
Pros:

Walking distance to the Esplanade and centrally located. Good air conditioning and working well.

Cons:

Very disappointed that there was only 2 carparks for guests and this was NOT mentioned on their booking page. Guests were told to park in the street. Room rate was given but no mention that when the Marathon was on that the room rate increased by nearly $100 per night and only found this out after we had left and was charged. Only very basic amenities. A biscuit would have been appreciated. Fridge not working properly.

2026-06-18 • via Nuitee
R
Ronald • solo_traveller • au
10
2026-06-14 • via Nuitee
J
Julia • solo_traveller • au
7
2026-06-14 • via Nuitee
D
Danny • couple • au
4
2026-06-12 • via Nuitee
L
Lawini • couple • au
10
2026-06-08 • via Nuitee
X
xiaoqiong • couple • cn
8
Pros:

飞机晚点后凌晨才到达酒店，喊了一会儿才有酒店的工作人员来给我们办理入住，没有等太久

Cons:

房间灯光太暗，卧室没有主灯光，整体灯光都比较暗

2026-06-08 • via Nuitee
K
Kimberley • couple • au
4
Good location, uncomfortable beds, mouldy toothbrushes & average breakfast
Pros:

Location was good, short walk to the boardwalk

Cons:

Beds were short and would very loudly creak when you moved in them. I was offered a toothbrush as had forgotten mine and when opened was covered in red & green mould. Breakfast was average for the price

2026-06-07 • via Nuitee
D
Donna • solo_traveller • au
6
Pros:

TVs in both rooms were modern and included wifi

Cons:

No farm from town but very noisy being on main road. Rooms definitely need updating a referb is required.

2026-06-06 • via Nuitee
M
martinhY4730WJ • Couples
8
Holiday
Pros:

We were very pleased with our stay.. Our room was very nice, the breakfast was excellent. The staff were very friendly and helpful.

2026-06-04 • via Tripadvisor
S
sabah • couple • au
8
its so quite and the room is good privacy ,its not bad hotel ,i believe it expensive $220 per night
Pros:

the location is good walking distance to bars and restaurants and esplanade by the sea ,the room and bed are clean every day the towels replaced , little fridge, kettle ,tea and coffee & TV are provided in the room

Cons:

no, car park available with in the property must park on the road ,no room service phone available, the room key card works in the morning but in the evening it doesn't open the room, must contact the front desk to be activated

2026-06-01 • via Nuitee
H
Hunter Oz_Grinch • solo_traveller • au
10
2026-05-28 • via Nuitee
M
Michael • solo_traveller • au
9
Great location good value
Pros:

Location comfort friendly staff

Cons:

Bathroom steps
Ac had mold around it

2026-05-28 • via Nuitee
G
Gloria • extended_group • de
8
Nice hotel and good location
Pros:

Very friendly and helpful staff.
Good location.

Cons:

The buffet breakfast was a bit poor but you have the option to order from the menu, which was much better.

2026-05-27 • via Nuitee
W
Wolstencroft • solo_traveller • au
8
Pros:

All of it so location and great value

Cons:

The stay enrer

2026-05-25 • via Nuitee