Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Lack of basic amenities
Breakfast options not satisfactory

Categories

Cleanliness
7.21
The cleanliness was mentioned positively, but some guests noted issues with room amenities and maintenance.
Service
8.68
Numerous reviews highlighted the friendliness and helpfulness of the staff, particularly the male day manager.
Location
8.72
Several guests mentioned that the hotel is conveniently located near the airport and attractions.
Room Quality
7.17
While some guests appreciated the interior design and comfort, there were complaints about missing amenities.
Amenities
6.7
Reviews indicate a lack of basic amenities such as toiletries and issues with in-room appliances.
Value for Money
7.66
Overall perceived value is acceptable, considering the location and service quality.
Food and Beverage
6.71
Disappointment reported regarding breakfast options and preparation; cold options were not satisfactory.
Overall Experience
7.18
Mixed feelings due to service and location but marred by significant issues with room and food.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:14

Property Description

Convenient City Centre Location
Mercure Cairns offers a prime location in the heart of the city, just minutes away from the Esplanade, Lagoon swimming pool, and key attractions like the Cairns Night Market and Reef Hotel Casino.

Family-Friendly Accommodation
With spacious family-size suites available, Mercure Cairns ensures a comfortable stay for families looking to explore the wonders of Cairns together.

Relaxing Outdoor Amenities
Guests can unwind in the outdoor swimming pool surrounded by lush gardens or seek adventure with excursions arranged by the Tour Desk to iconic destinations like the Great Barrier Reef and Daintree Rainforest.

Book now to experience the perfect blend of convenience, comfort, and relaxation at Mercure Cairns.

Important information:

Please note, there is a 1.1% credit card surcharge when using a credit card.

Restaurant & Laundry services are closed till further notice due to the burst water mainsParking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CNS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 20 per person per stay when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.5
Based on 946 reviews
Cleanliness: 7.21
Service: 8.68
Location: 8.72
Room Quality: 7.17
Amenities: 6.7
Value for Money: 7.66
Food and Beverage: 6.71
Overall Experience: 7.18
A
ashvriya • family_with_children • au
9
2026-01-31 • via Nuitee
M
Marcelle • family_with_children • au
8
Hard to comment after one short night’s stay, however, it was a good stay.
Pros:

Location was good.

Cons:

Difficult to regulate the hot water in the shower.

2026-01-24 • via Nuitee
K
khokhlovamasha • Family
10
Very cozy hotel
Pros:

Very nice, well located hotel, friendly helpful staff, great breakfast, clean comfortable rooms, service were appreciate a lot

2026-01-23 • via Tripadvisor
A
Amanda • solo_traveller • au
1
2026-01-20 • via Nuitee
G
George • couple • au
9
Overall excellent stay for us.
Pros:

Overall we found the staff to be friendly and helpful and the room very clean and comfortable. For us the location was excellent, close to shops and the esplanade. We found the hotel and area quiet at night.

Cons:

The only downside was the lack of storage area for your clothes.
For example, the addition of bedside cabinets with drawers could have utilised that particular wasted space.

2026-01-20 • via Nuitee
K
Kris • solo_traveller • au
8
Overnight stay
Pros:

Proximity to city

2026-01-20 • via Nuitee
S
Sahil • couple • au
7
2026-01-19 • via Nuitee
S
Suzanne • solo_traveller • au
8
Location was great
Pros:

Location

Cons:

Shower had hair in it.

2026-01-19 • via Nuitee
G
Gary • solo_traveller • au
8
enjoyable
Pros:

staff were helpful

Cons:

nothing

2026-01-19 • via Nuitee
T
Therese • family_with_children • au
8
2026-01-19 • via Nuitee
S
Stephanie • extended_group • au
9
Excellent
Pros:

No available as refurbishment was taking place

Cons:

Bathroom on the small size

2026-01-19 • via Nuitee
J
Judi • family_with_children • au
9
Very relaxing
Cons:

Bathroom door opening outwards instead of in the bathroom

2026-01-19 • via Nuitee
T
takuchin • family_with_children • jp
8
2026-01-17 • via Nuitee
L
Leah • couple • gb
7
2026-01-13 • via Nuitee
E
E9919PDab • Family
10
Amazing Experience
Pros:

Great Reef. Awesome experience.
Amazing service. Friendly staff.
Whole family had a good time.
Will be back soon.
BTW thanks for calling me back to hand me my scuba certificate.

2026-01-10 • via Tripadvisor
J
Jo • solo_traveller • au
10
2026-01-09 • via Nuitee
M
Milne • couple • au
10
2026-01-09 • via Nuitee
M
Moira • couple • au
9
Good location, close to airport, easy stroll to night markets and esplanade
Pros:

location, clean and quiet

Cons:

nothing

2026-01-06 • via Nuitee
K
KristalRK • family_with_children • au
7
2026-01-06 • via Nuitee
J
Joe • couple • au
7
Pros:

The staff, mainly the male day manager was very nice and great to have a conversation with

2026-01-05 • via Nuitee