Embassy Suites by Hilton Chicago Lombard

Hotels
•
Embassy Suites Hotels
8.2 (822 reviews)
707 East Butterfield Road , Lombard , us
+1 630-969-7500

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Some positive service experiences
Nice breakfast
Cons:
Dirty rooms
Rude staff
Inaccurate room descriptions

Categories

Cleanliness
6.84
Multiple reviews highlighted dirty rooms and issues like vomit in the room, emphasizing cleanliness concerns.
Service
8.31
Instances of rude front desk staff were noted, but some positive remarks about customer service were also present.
Location
9.85
Positive feedback on the location mentioned in multiple reviews.
Room Quality
7.8
Room quality varied; while some rooms were clean, many complaints about size and maintenance were made.
Amenities
8.33
Amenities received mixed feedback, with positive remarks about the breakfast and pool, but negative comments on the hot tub.
Value for Money
8.29
Value perception seemed to suffer due to cleanliness and service issues.
Food and Beverage
7.84
Food quality was criticized in some remarks, including poor breakfast options.
Overall Experience
8.31
The overall experience varied widely with some guests satisfied but many expressing disappointment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:47

Property Description

Convenient Location
Situated in a western suburb of Chicago, the Embassy Suites Chicago-Lombard/Oak Brook is strategically positioned near various corporate offices and just a short drive away from downtown.

Comfortable Suites
Guests can unwind in spacious suites complete with convenient amenities like microwaves and refrigerators, ensuring a comfortable stay reminiscent of home.

Complimentary Services
Enjoy a complimentary cooked-to-order breakfast and take advantage of the free shuttle service to explore nearby shopping centers and restaurants during your stay at the Lombard/Oak Brook Embassy Suites.

Experience the perfect blend of convenience and comfort at the Embassy Suites Chicago-Lombard/Oak Brook. Book now for an unforgettable stay!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 822 reviews
Cleanliness: 6.84
Service: 8.31
Location: 9.85
Room Quality: 7.8
Amenities: 8.33
Value for Money: 8.29
Food and Beverage: 7.84
Overall Experience: 8.31
S
Sarah • family_with_children • us
10
My favorite hotel
Pros:

I checked out of a hotel room we had been in less than 24 hours because it was horrible. I really didn’t have the money to lose but I took a chance on complaining to see if they would not charge me(thank God they didn’t) I went on line and found the nearby Embassy Suites and checked in that same day. Every single thing was magnificent. The food the drinks. My grandkids swam until I got tired. Every so often you just have to splurge. I definitely can’t afford Embassy Suites every time I travel (fixed income). But I will definitely check first and if the rates are to high I will just keep looking

Cons:

The prices could have been cheaper so I could have stayed longer

2026-07-21 • via Nuitee
C
chastity • solo_traveller • us
1
Don't waste your money
Pros:

Free breakfast

Cons:

Nasty dirty pool.. with gross things floating in the hot tub was even worse

2026-07-15 • via Nuitee
C
Christian • solo_traveller • us
9
2026-07-14 • via Nuitee
M
Marsha • family_with_children • us
9
Great location. Very helpful, friendly staff. The bar staff was great!
2026-07-14 • via Nuitee
T
Toneshia • family_with_children • us
10
2026-07-12 • via Nuitee
J
JAN-CHI • family_with_children • tw
10
We had a wonderful stay at Embassy Suites by Hilton Chicago Lombard. Neesha was exceptionally kind, warm, and helpful, a
2026-07-09 • via Nuitee
F
FunkeB. • solo_traveller • ng
9
2026-07-07 • via Nuitee
D
Demeika • solo_traveller • us
8
Good stay
Pros:

Breakfast was great. Room was great. I've stayed there before and never had to pay to park. I dont find it fair to pay to stay there and also have to pay to park.

Cons:

Read above

2026-07-06 • via Nuitee
M
Marco1975 • solo_traveller • us
10
A Partnership/ family
Pros:

I've been booking with Embassy Suites for over 10 yrs at different locations and have never been disappointed. I was celebrating my fiance birthday and the hotel even gifted her with a card and some chocolate and absolutely loved it.I will definitely continue my relationship with Embassy Suites.

Cons:

I loved everything

2026-07-06 • via Nuitee
P
Paul • couple • us
9
2026-07-04 • via Nuitee
J
John • solo_traveller • us
8
Meets above expectations
Pros:

The breakfast was good and a great benefit added. Watch the grease on the food. Not great for my stomach.

Cons:

The WIFI is confusing and a bit slow.

2026-07-02 • via Nuitee
K
Krystal • family_with_children • us
9
2026-07-02 • via Nuitee
D
Dongsao • solo_traveller • us
10
2026-06-27 • via Nuitee
A
Angelique • family_with_children • us
10
Awesome stay
Pros:

I loved the comfy bed. I love the bartenders and the ladies who make the omelets.

2026-06-27 • via Nuitee
J
Jimieka • couple • us
10
2026-06-27 • via Nuitee
K
Katie • solo_traveller • us
1
2026-06-26 • via Nuitee
S
SHUNTAVIA • solo_traveller • us
10
2026-06-25 • via Nuitee
G
Greg • solo_traveller • us
9
June Stay
Pros:

Love the suite amenities and friendly staff. Great breakfast, happy hour and food to order. Location wonderful, too. Only negative, so many children on Saturday night running around and being loud. Two different ball tournaments were their reason for being there but lack of supervision.

2026-06-23 • via Nuitee
S
Sarah • extended_group • us
8
2026-06-19 • via Nuitee
E
EMILY • solo_traveller • us
5
2026-06-14 • via Nuitee