Embassy Suites by Hilton Chicago Lombard

Hotels
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Embassy Suites Hotels
8.2 (778 reviews)
707 East Butterfield Road , Lombard , us

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Children allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Some positive service experiences
Nice breakfast
Cons:
Dirty rooms
Rude staff
Inaccurate room descriptions

Categories

Cleanliness
6.84
Multiple reviews highlighted dirty rooms and issues like vomit in the room, emphasizing cleanliness concerns.
Service
8.31
Instances of rude front desk staff were noted, but some positive remarks about customer service were also present.
Location
9.85
Positive feedback on the location mentioned in multiple reviews.
Room Quality
7.8
Room quality varied; while some rooms were clean, many complaints about size and maintenance were made.
Amenities
8.33
Amenities received mixed feedback, with positive remarks about the breakfast and pool, but negative comments on the hot tub.
Value for Money
8.29
Value perception seemed to suffer due to cleanliness and service issues.
Food and Beverage
7.84
Food quality was criticized in some remarks, including poor breakfast options.
Overall Experience
8.31
The overall experience varied widely with some guests satisfied but many expressing disappointment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:47

Property Description

Convenient Location
Situated in a western suburb of Chicago, the Embassy Suites Chicago-Lombard/Oak Brook is strategically positioned near various corporate offices and just a short drive away from downtown.

Comfortable Suites
Guests can unwind in spacious suites complete with convenient amenities like microwaves and refrigerators, ensuring a comfortable stay reminiscent of home.

Complimentary Services
Enjoy a complimentary cooked-to-order breakfast and take advantage of the free shuttle service to explore nearby shopping centers and restaurants during your stay at the Lombard/Oak Brook Embassy Suites.

Experience the perfect blend of convenience and comfort at the Embassy Suites Chicago-Lombard/Oak Brook. Book now for an unforgettable stay!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 12.50 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.2
Based on 778 reviews
Cleanliness: 6.84
Service: 8.31
Location: 9.85
Room Quality: 7.8
Amenities: 8.33
Value for Money: 8.29
Food and Beverage: 7.84
Overall Experience: 8.31
A
Antwan • couple • us
10
Best hotel stay I’ve had so far. Very clean. And breakfast was great.
Pros:

Great service and staff

Cons:

N/A

2026-03-26 • via Nuitee
J
Jeannette • couple • us
10
2026-03-25 • via Nuitee
M
Markquetta • couple • us
3
2026-03-22 • via Nuitee
D
Dareece • solo_traveller • us
8
2026-03-21 • via Nuitee
R
Robert • extended_group • us
10
Just what we needed!
Pros:

We stayed this hotel to be close to the hospital my son was having outpatient surgery. The separate rooms were amazing. The beds were very comfortable. I can’t say enough good things about the staff. From the front desk staff to the breakfast staff. They made sure we had everything we needed to accommodate my son while he recovered. I picked this hotel for the location and it was the best decision I made. I hope that this gets to the staff so they can all see my sincere thanks.

Cons:

I have nothing bad to say!!

2026-03-19 • via Nuitee
A
alvin • couple • us
9
Cons:

I call for a price and the guy refuse to give it to me had to us a third party to stay

2026-03-16 • via Nuitee
D
D. LeRoy • couple • us
9
2026-03-16 • via Nuitee
C
Crystal • family_with_children • us
10
My stay was great.
Pros:

The free drinks.

2026-03-10 • via Nuitee
D
Devon • solo_traveller • us
10
Pros:

I didn’t get a chance to try the breakfast

2026-03-09 • via Nuitee
S
Steven • family_with_children • us
8
2026-03-05 • via Nuitee
C
Coleman • couple • us
10
2026-03-02 • via Nuitee
M
Momsen • family_with_children • us
1
It was a very bad experience
Pros:

Very nice breakfast included

Cons:

The pool was very dirty, the happy hour was too crowded with only one bartender, and children ran the hotel until after midnight, extremely loud

2026-02-23 • via Nuitee
D
Doris • couple • us
10
Pros:

Staff very friendly the food was great and the place was beautiful and clean

2026-02-10 • via Nuitee
J
JANET • family_with_children • us
7
Okay
Pros:

Did not partake

Cons:

Did not partake

2026-01-20 • via Nuitee
J
Jerimy • couple • us
7
2026-01-19 • via Nuitee
A
Ahmed • family_with_children • us
10
2026-01-19 • via Nuitee
M
Maurio • couple • us
10
See you all soon
Pros:

Everything was great

Cons:

I liked everything

2026-01-19 • via Nuitee
R
Roseanna • couple • us
10
2026-01-19 • via Nuitee
N
Natasha • couple • us
8
2026-01-17 • via Nuitee
M
Miqueasan • couple • us
4
2026-01-17 • via Nuitee