Embassy Suites by Hilton Chicago Lombard

Hotels
•
Embassy Suites Hotels
8.2 (835 reviews)
707 East Butterfield Road , Lombard , US
+1 630-969-7500

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Some positive service experiences
Nice breakfast
Cons:
Dirty rooms
Rude staff
Inaccurate room descriptions

Categories

Cleanliness
6.84
Multiple reviews highlighted dirty rooms and issues like vomit in the room, emphasizing cleanliness concerns.
Service
8.31
Instances of rude front desk staff were noted, but some positive remarks about customer service were also present.
Location
9.85
Positive feedback on the location mentioned in multiple reviews.
Room Quality
7.8
Room quality varied; while some rooms were clean, many complaints about size and maintenance were made.
Amenities
8.33
Amenities received mixed feedback, with positive remarks about the breakfast and pool, but negative comments on the hot tub.
Value for Money
8.29
Value perception seemed to suffer due to cleanliness and service issues.
Food and Beverage
7.84
Food quality was criticized in some remarks, including poor breakfast options.
Overall Experience
8.31
The overall experience varied widely with some guests satisfied but many expressing disappointment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:47

Property Description

Convenient Location
Situated in a western suburb of Chicago, the Embassy Suites Chicago-Lombard/Oak Brook is strategically positioned near various corporate offices and just a short drive away from downtown.

Comfortable Suites
Guests can unwind in spacious suites complete with convenient amenities like microwaves and refrigerators, ensuring a comfortable stay reminiscent of home.

Complimentary Services
Enjoy a complimentary cooked-to-order breakfast and take advantage of the free shuttle service to explore nearby shopping centers and restaurants during your stay at the Lombard/Oak Brook Embassy Suites.

Experience the perfect blend of convenience and comfort at the Embassy Suites Chicago-Lombard/Oak Brook. Book now for an unforgettable stay!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 835 reviews
Cleanliness: 6.84
Service: 8.31
Location: 9.85
Room Quality: 7.8
Amenities: 8.33
Value for Money: 8.29
Food and Beverage: 7.84
Overall Experience: 8.31
E
Esther • family_with_children • us
10
2026-10-21 • via Nuitee
K
Kevin • couple • us
6
Pros:

The cocktail hours.

Cons:

That the hotel rooms carpet was beyond dirt and stain which left the room kinda nasty smell.

2026-10-20 • via Nuitee
D
deonte • couple • us
10
2026-10-16 • via Nuitee
A
Alex Puzanov • family_with_children • ca
7
Pros:

Завтрак - супер

Cons:

Вентиляция - плохая, запах старости

2026-10-16 • via Nuitee
C
Crystall • family_with_children • us
1
2026-10-15 • via Nuitee
T
Tomika • family_with_children • us
4
Pros:

Breakfast was not good

Cons:

Staff at front desk

2026-10-15 • via Nuitee
M
Mariann • couple • us
10
Pros:

The breakfast and staff were exceptional. The restaurant was awesome along with our servers.

2026-10-11 • via Nuitee
J
Jen • solo_traveller • us
2
For $200 this place was to dirty
Pros:

Pool and hot tub

Cons:

Bar ,everywhere was dirty . Outside sitting area dirty. Room was depressing and needed updating

2026-10-10 • via Nuitee
M
Medson • couple • us
10
Overall it was good
Pros:

Professional staff and cleanliness of the property was impressive

Cons:

Possibly charging a customer for car parking is something they need to waive

2026-10-08 • via Nuitee
J
Jesse • couple • us
10
2026-10-08 • via Nuitee
J
Jarosław • extended_group • pl
5
Pros:

Lokalizacja

Cons:

Brak sprzątania. Zaduch, niemiły zapach.

2026-09-19 • via Nuitee
B
Brian • couple • us
10
2026-09-18 • via Nuitee
M
mary • couple • us
10
Embassy suites is home away from home
Pros:

The breakfast was excellent. Did not like that i had to pay for parming

Cons:

I did not like paying for parking Embassy

2026-09-11 • via Nuitee
B
Brian • couple • us
10
2026-09-08 • via Nuitee
N
Nivea • family_with_children • us
9
2026-09-08 • via Nuitee
K
karen • extended_group • us
2
Unwelcoming staff, not family friendly, not worth the cost.
Pros:

The breakfast was the only good part of the hotel.

Cons:

Terrible service-primarily given by Nina. Closed pool twice 6:30-8 and permanently at 9. Ruining kids fun/entertainment. Never actually cleaned it. We're told to request adjoining rooms and when we got there was denied. Even though one room had a connecting door. No options were given. Rude unfriendly staff, not worth the cost of staying.

2026-09-03 • via Nuitee
R
Robert • solo_traveller • us
7
Pros:

Nothing

Cons:

Nothing

2026-09-01 • via Nuitee
M
Michael • couple • us
3
It was comforting and enticing to return
Pros:

Charged for overnight parking when I’m staying at hotel so where do I suppose to park plus didn’t mention nothing about it’s a charge

Cons:

Rooms were clean

2026-09-01 • via Nuitee
N
Natasha • couple • us
7
2026-08-31 • via Nuitee
B
Brandi • solo_traveller • us
7
Pros:

The Breakfast was great. The room was clean and comfortable. The value was great for Chicago! :)

Cons:

Walls are thin. People being loud

2026-08-27 • via Nuitee