Hotel Griffon

Hotels
8.1 (357 reviews)
155 Steuart Street , San Francisco , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Good amenities
Cons:
Unresponsive management
Room discomfort
Inadequate sofa bed

Categories

Cleanliness
7.84
The room was clean, but issues with bedding and the sofa bed affected overall cleanliness perception.
Service
8.41
The staff were helpful and pleasant, though management was unresponsive regarding room issues.
Location
8.85
Great location near the Embarcadero, with easy access to key attractions.
Room Quality
7.3
One suite was not as cozy as expected, with issues related to furniture and comfort.
Amenities
8.33
Nice amenities including coffee/tea/pastries in the morning.
Value for Money
7.79
Overall good value considering location, despite some room issues.
Food and Beverage
8.34
Restaurant on-site with good offerings, although some guests found it an inconvenience.
Overall Experience
7.91
Mixed feelings due to service and room issues, but positive aspects in location and staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 13:09

Property Description

European-Inspired Rooms with Bay Bridge View
Hotel Griffon offers a charming stay with rooms featuring high ceilings, DirecTV, and Keypr tablets, all overlooking the San Francisco Bay Bridge.

Dining Experience at Perry's On the Embarcadero
Indulge in classic American cuisine at the on-site restaurant, serving breakfast and evening drinks with bar snacks, adding a delightful touch to your stay.

Convenient Location and Sustainable Practices
With a prime location near Ferry Building Marketplace and AT&T Park, Hotel Griffon also prides itself on being a non-smoking, energy-efficient hotel with complimentary town car services and a dedicated concierge team.

Book your stay at Hotel Griffon now for a memorable San Francisco experience!

Important information:

Please note:

The property accepts reservations and will rent rooms and other facilities to people under the age of 18 in cases where either (i) a parent or legal guardian guarantees payment of all charges for rooms, food and beverage, incidentals and damages incurred; or (ii) a person under the age of 18 is legally emancipated and can present documentation at check in showing they are emancipated and can legally contract for services.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in all areas and charges are applicable.

Location

Guest Reviews

8.1
Based on 357 reviews
Cleanliness: 7.84
Service: 8.41
Location: 8.85
Room Quality: 7.3
Amenities: 8.33
Value for Money: 7.79
Food and Beverage: 8.34
Overall Experience: 7.91
R
Robert • couple • us
10
Been staying at the Hotel since the early 1980's. Always a very nice experience.
Pros:

OK

2026-02-12 • via Nuitee
T
Tugkan • family_with_children • tr
5
It is barely OK
Pros:

Location excellent, balcony was a bonus

Cons:

bed not comfortable, extra bed very bad, restroom too small, although suite there is no separating door

2026-02-08 • via Nuitee
H
Howard • couple • us
8
Pros:

The front desk staff was friendly and made for an easy check in. Also, the Resturant was very nice!

2026-01-19 • via Nuitee
W
William • family_with_children • us
10
2025-12-19 • via Nuitee
K
Karen • solo_traveller • us
9
Pros:

Great value boutique hotel right on the Embarcadero. Just a short walk to the Ferry Building, Oracle Park, the Exploratorium, the California Street cable car, and BART/MUNI Metro trains. Perrys restaurant and bar onsite. Nice, modern rooms with comfy beds, and remarkably quiet considering the location in the middle of everything!

2025-12-03 • via Nuitee
J
Julio • couple • us
7
The stay was fine.
Pros:

The location is great near the bridge and embarcadero.

Cons:

I stayed there before and booked the suite with a view. However this was the other suite with a view, and was not as cozy as the other suite with a view. It did not have carpet, the decorations were different. It felt very bare and not cozy.

2025-12-01 • via Nuitee
M
Maris • extended_group • us
8
I would definitely stay here again
Pros:

The staff were very helpful and pleasant. I also really liked the building and it’s charm.

Cons:

The only thing inconvenient about our stay was the elevator broke.

2025-11-28 • via Nuitee
J
James • couple • us
8
2025-11-11 • via Nuitee
C
Charles • partner
10
Pros:

Second time I have stayed at the Griffon. Love this place. And Perry’s downstairs is great too.

2025-10-12 • via Nuitee
V
Vera • family_with_children • us
3
Great location; poor sleep; unresponsive management--stay elsewhere.
Pros:

The hotel's proximity to the Embarcadero and the view from the room were outstanding. The room was clean & felt very private. Coffee/tea/pastries in the morning were appreciated. The day manager was polite and friendly, but could not adequately address my concerns about the 2nd bed in the Suite....which is why my review is both positive and mostly negative.

Cons:

I explicitly booked a more expensive King Suite to have a 2nd, separate bed. Unfortunately, the sofa bed in the suite was completely useless. It did not lie flat (the head area was approx 45 degrees higher than the rest of the mattress); and, worse, the springs noticeably protruded from the mattress, rubbing and scratching throughout the night. When I could not sleep through the discomfort, I got up in the middle of the night to contact the front desk to request a room change. They were, unfortunately, sold out and could not switch us.

The next day, when I discussed the issue with the Day Manager, she stated that she would have to check with the GM before being able to offer any compensation--since they could not provide another room. I requested that the hotel provide a discount, i.e. to be charged the rate equal to a King Room (without a sofa bed) since we could not use the 2nd bed (the hotel does not have any rooms with two double mattresses). Apparently, the GM refused. I only received an apologetic phone message from the Day Mgr who said they could provide a small gift card ($50) to the adjacent restaurant. This was a fairly disingenuous gesture since it was offered to us on the evening of our departure--and we could not really utilize at the end of our long day.

What is so irksome is that this was my second visit. I am a repeat customer and would have likely returned in the future, if the management had made a sincere effort to make me feel welcome and understood. If the hotel provided a reasonable refund or credit for another stay, I would consider the Griffon an elegant, friendly place to stay. Unfortunately, their lack of sincere effort to help their guests be comfortable, makes the Griffon a cheap and unfriendly place. There are 100's of hotels nearby. Next time, I will stay elsewhere.

2025-10-11 • via Nuitee
E
Edda W
8
Pros:

The Staff is very friendly and efficient. Rooms are well maintained and clean.

2025-09-24 • via Nuitee
J
Jessica
10
Pros:

Clean, comfortable, terrific neighborhood and restaurants nearby

2025-09-24 • via Nuitee
J
Jacqueline
10
Pros:

Hotel Griffon is a boutique gem with classic San Francisco charm. Anne, who manages the front desk, was wonderful—kind, attentive, and supportive of every guest need. The hotel feels cozy yet elegant, with a personal touch that makes you feel truly welcome. Highly recommend!

2025-09-22 • via Nuitee
K
Kenneth • partner
6
Pros:

Our room was very basic, and with a spotlight from the outside making it too bright inside at night. Poorly arranged curtains. Otherwise amenable.

2025-09-20 • via Nuitee
K
KARLTON • partner
10
Pros:

Locatiin

2025-09-16 • via Nuitee
D
Dianna
10
Beautiful view
Pros:

Beautiful view and a large room to enjoy ! Easy walk to the Giants games.
Perry’s for drinks lunch or dinner never disappoints.

2025-09-15 • via Nuitee
P
Phyllis
10
Pros:

Clean room

2025-09-02 • via Nuitee
R
Ruth
10
Pros:

Perfect location

2025-08-29 • via Nuitee
J
Joe • extended_group • us
7
I would stay again
Pros:

Location

Cons:

Restaurant downstairs

2025-08-27 • via Nuitee
J
Judith • family
10
Pros:

We will definitely stay here again ! Great hotel , great staff and very good restaurant

2025-08-26 • via Nuitee