The Westin Pasadena

Good location
Clean room
Staff was excellent but limited. Very kind and personable.
Food was better than average

My stay at The Westin Pasadena was quite enjoyable from start to end and even beyond. For starters, I arrived at check-in to find out I had booked the wrong dates. Mya and Carlos were so understanding and accommodating to still find a lovely room across the hall from my travel companion. Next, Sergio at The Ventanas Restaurant and Bar was so kind and helpful with my order for my team and even packaged everything so that I could get it up to my room. Speaking of rooms, my room was beautiful. The room was spacious, the temperature was perfect, there was ample lighting, the blackout shade definitely did its job, and there was a nice sized mini fridge to store my food. Nathan who worked the front desk overnight was so patient and kind with my many requests at 2am. After my departure, Vilinkumar, the Director of Front Desk, sent a very heartfelt message thanking me for my visit. That’s classic customer service that’s rare these days. I mentioned a minor inconvenience I had during my stay, and he immediately addressed it with a wonderful accommodation. The Westin Pasadena totally gets it. They know how to treat their guests… like they’re welcomed, valued, and appreciated. I will definitely return to The Westin Pasadena. They’ve gained a lifelong guest.

Westin Pasadena gets five stars! Great customer service, thanks Reginald!!!

I recently attended a meeting/conference at The Westin Pasadena. The entire team was warm, welcoming and beyond professional. I cannot say enough about the quality of the food and beverage throughout our meeting - it exceeds the level of most hotel brands that reside in the extreme luxury category. It was that impressive! The outdoor space was stunning with soothing fountains and beautiful scenery.

It was my first time visiting this hotel in Pasadena, CA. The hotel was very clean and nice. The rooms were big and mattresses firm. As my travels take me to Pasadena, I will be sure to always stay here.

First room was a smoking room. Staff moved us easily.
They failed to mention the pool was closed upon check in. We showed up with our suits on to find no pool and no one working on the pool.
The bathroom has the worst lighting.
The bed was uncomfortable.
The rooms are very small.
My husband made a purchase in their convenience store that was moldy.
Two bath towels in the room. We had to shower and go out the night of check in and call for more towels for the next day.
Definitely not a luxury hotel and $$&&& for a poor stay

Francisco and team are great. Attentive and helpful in a busy night. Quesadilla was delicious. Will definitely come back

Great cocktails and chit-char with the bartender Brittney!

Location , cleanliness , friendly staff ..Damian at check in

I have highest status with marriott, got a room that said special suite, Poor room lighting, toilet paper was placed at the same height as my knee when I sit on the toilet seat, front desk guys said there is water in the room, but when I reached the room, there were only 2 small bottles , no executive lounge, food very very expensive, technically they were right but there is no hospitality in their offering. Never again.

Just wish the ac was working at the moment. The staff was very nice & extremely helpful in helping out & explaining things but it’s was just too hot in the room. I really like the location but it’s was a hot day & after long day of work I really need ac to sleep & get some rest

The rates are low because the pool is closed. They make up their profit with fees: $9 bottles of water in the room, a $29 burger delivered to the room ended up costing $60 after fees costs and tip. This did not include a drink. Parking is $30/day. If you’re traveling for work, or any other reason, go elsewhere.

While my stay wasn't as good as it could have been, the follow-up from Vilinkumar Bhakta, the front office manager, upped the rating from 3 to 4 stars. There were several and specific issues that I brought to his attention, which I summarized: "I recommended the room or floor needed a wholesale refresh as it just felt...tired". Turns out it was one of the older rooms and I was assured it wasn't representative of them all.
But more importantly, it's the way the V handled things that I most appreciate. True customer service is tough to find these days, but he did a great job.

The location is great and makes all things Pasadena very accessible. Staff consistently friendly (front desk, restaurant, valet) all around.

The highlight of the Westin Pasadena is the exceptionally comfortable beds. Ultimate level of coziness! The second wonderful feature is location--convenience is all there with walkable cafes and shopping. It's luxurious-feeling for the price. Everything was very clean, and the staff was helpful and friendly. One last note on the rooms: love the waterfall showerhead.

The property is very lovely and is in a good location. One can walk to restaurants and nice shops within 10-15 minutes. The property has been renovated and is currently undergoing a pool renovation. We ate in the restaurant for breakfast and the service was speedy and the good was good. It's a good place to stay when in Pasadena.