Facilities

Free breakfast
Full-service spa
Fitness facilities
Express check-out
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great staff
Authentic feel
Cons:
Poor food quality
Location safety concerns

Categories

Cleanliness
8.23
Generally positive sentiment about cleanliness, though less emphasis on spotless conditions.
Service
9.7
Guests praised the staff's helpfulness and attentiveness, particularly a memorable incident of phone recovery.
Location
8.74
Location is good but noted to feel a little unsafe; overall, guests found it convenient.
Room Quality
8.69
Rooms are described as clean and comfortable, contributing to the positive experience.
Amenities
8.72
Amenities like the gym, pool, and jacuzzi were noted positively by guests.
Value for Money
8.68
Guests found the hotel to be a great value, especially given its offerings.
Food and Beverage
7.23
Specific mention of poor food quality at breakfast impacted the overall sentiment.
Overall Experience
8.8
Positive overall experiences highlighted, though some areas could be improved.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:39

Property Description

Indulge in the charming elegance of Santo Tomas Hotel, where comfort meets convenience in the heart of San José.

Relaxation and Recreation
Pamper yourself at our state-of-the-art spa, offering a variety of soothing massages, rejuvenating body treatments, and revitalizing facials. Dive into relaxation with our outdoor pool, thrilling waterslide, and serene hot tub.

Savory Dining Experience
Start your day right with our complimentary local cuisine breakfast served daily. Savour mouthwatering dishes at our on-site restaurant, perfect for any palate and designed to satisfy.

Comfort and Connectivity
Our 30 well-appointed guestrooms feature luxury LCD televisions, premium bedding, and complimentary Wi-Fi, ensuring you stay connected during your visit. Enjoy the convenience of on-site amenities, including complimentary parking and concierge services.

Book your unforgettable stay at Santo Tomas Hotel today and experience the best of San José!

Important information:

  • Pool access available from 8 AM to 9:00 PM.
  • One child 10 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJO

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Accessibility

    No elevators

  • General

    Professional property host/manager

Location

Guest Reviews

8.6
Based on 118 reviews
Cleanliness: 8.23
Service: 9.7
Location: 8.74
Room Quality: 8.69
Amenities: 8.72
Value for Money: 8.68
Food and Beverage: 7.23
Overall Experience: 8.8
J
joshua
4
Pros:

Breakfast was actuality the worst food i had in costa rica or any other hotels ever

2025-09-24 via Nuitee
S
Sheree family
10
Pros:

Another Wonderful stay at Hotel Santos Thomas-they even helped us get the tv to English and the complimentary breakfasts are Amazing-Thanks again Everyone!

2025-09-22 via Nuitee
J
Juan
8
Pros:

It is a very good deal but you have to compromise the location. It felt a little unsafe.
Staff is very helpful with a great attitude.
If you are on a budget and don't mind surroundings this i your place.

2025-09-12 via Nuitee
N
Nancy
10
Pros:

This hotel has an authentic feel. The owner, Thomas, is a gem making each and every guest feel welcomed. It's like being a part of a community. Never would one get that in a Hilton.

2025-09-09 via Nuitee
L
Lily
10
Pros:

Felt like coming home at the end of a ling day, except the cleaning is done for you

2025-08-19 via Nuitee
M
Mirza partner
8
Pros:

A very interesting hotel with history, charm and uniqueness.

2025-08-10 via Nuitee
K
Kayley family
10
Pros:

This place was perfect and the staff was truly incredible. The rooms were spacious and the location was perfect for us. Restaurants were nearby and downtown was a short walk. But, the most amazing part was the staff. My mom had left her phone in the room after check out. Keyling, the front desk attendant, immediately called me letting me know and found a quick solution to get my mom’s phone back to us at the airport! Yes the hotel was great but having a staff look out for you and care is priceless. Thank you again Keyling! And next time we are in San Jose, we will be here!

2025-08-03 via Nuitee
J
Joseph partner
10
Pros:

The staff, check in, location, pool and spa was excellent.

2025-07-28 via Nuitee
T
timothy
8
4/5 Overall — 5/5 for Exceeding Expectations
Pros:

Hotel Santo Tomás really impressed me. It's a charming boutique hotel in a historic home with friendly, helpful staff and an owner who went above and beyond. I arrived early with no access to my bank cards, and the owner, Thomas, offered me some temporary assistance, just out of kindness. That alone says everything about the place.

The hotel was spotless and well maintained, with a cozy, peaceful vibe. My room was clean and comfortable, the grounds were lovely, and the breakfast was simple but tasty (eggs, toast, gallo pinto, and juice). There’s a small gym, pool, and jacuzzi too. It's walkable to downtown San José and in a quieter neighborhood.

If you're looking for an affordable, welcoming place with real hospitality, this is it. Would definitely stay again.

• Boutique hotel with heart and soul in the Amon barrio
• Impeccable cleanliness and well-maintained rooms
• Friendly, helpful staff who went above and beyond
• Owner personally offered assistance in a tough moment
• Complimentary hot breakfast included
• Great value at just over $100 USD for the night
• Comfortable bed, quality linens, and peaceful grounds
• Gym, pool, and jacuzzi available onsite
• A quiet retreat in the middle of chaotic downtown San José
• Would absolutely stay again, even for a longer trip


Stayed: July 13–14, 2025
Price: $108.48 USD (incl. taxes)
Room: Single night, booked through Hotels.com
Location: Amon district, San José, Costa Rica

2025-07-27 via Nuitee
V
Verified traveler
8
Very Nice Hotel Near the Center
Pros:

Very nice hotel near the center of San José with friendly and helpful staff.

This is an older house very nicely done up and with furniture to match its period. There's also a small pool and a small outside area off the street.

2025-07-06 via Nuitee
R
Rebbekka
6
Pros:

The property is cute. Great location. Breakfast was okay. The disappointment was the cleanliness. There was a ton of hair in the bed, and stains all over the comforter and pillows.

2025-06-20 via Nuitee
M
Marlene
10
Pros:

This hotel was perfect for my daughter and grand-daughter. The whole staff was kind, helpful, knowledgeable and professional. The room was clean and quaint.

2025-06-10 via Nuitee
V
Vladimir
10
Pros:

Very nice place !!

2025-06-03 via Nuitee
E
Erica
10
Pros:

Perfect for us! We wanted a boutique, unique hotel experience in the heart of San Jose, and the hotel Santo Thomas delivered! The place is beautiful, quiet, and very welcoming. The staff was exceptional, and went out of their way to make sure our stay was as pleasant as possible. We plan to return to San Jose in a few months, and will definitely stay here again!

2025-05-25 via Nuitee
M
Mark
8
Pros:

The people there are super nice and they helped me print some information I needed. The only downside was the hot water was warm and not really exceptionally hot. I'll stay there again for sure.

2025-05-24 via Nuitee
T
Todd
10
Pros:

The owner Thomas came up and introduced himself the first day. The hotel had a charming appeal and the staff went above and beyond to make sure your needs were met. If you're looking for a cockie cutter IKEA hotel this is not it. The hotel has character and would stay 10/10 times again.

2025-05-02 via Nuitee
D
David
8
Pros:

It was lovely to eat breakfast outdoors by the lush pool area. The staff was friendly and helpful. The room was nice with a very comfortable bed.

It would have been wonderful to have ice for drinks.

The only real issue we had was that there are no grab bars in the shower. This makes it very difficult to shower safely - especially since the shower floor is slippery.

2025-04-28 via Nuitee
A
Agnella
8
Nice friendly team.
Pros:

Nice stay in this facility. Staff were very pleasant and friendly. Breakfast was good. Lovely old building. Room was clean. Location was ok for downtown SJ but extra care needed in area very close by. Wouldn't want to stray too far in the wrong direction after dark ( or early Sunday morning as we did !) would recommend this place.

2025-04-14 via Nuitee
E
Erin family
10
Pros:

Very close to a nice area of San Jose. The property itself is nice and room wax clean and quiet. Kiddo loved the pool and the small waterslide that connected the hot tub on top to the pool below.

2025-04-08 via Nuitee
S
Sarah family
10
Pros:


Santo Tomas Hotel was a very nice stay for my family. The hotel is in downtown and is nicely gated. The desk is well manned and the gate opened almost immediately upon our arrival, even after we went out and came back very late. Comfortable beds and nice hot showers. We had our own toiletries but good to mention there was only small bar soap in the bathroom. There is a fridge and microwave in a common area. No ac but the room had a great air flow including ceiling fan. Breakfast was amazing and made to order right in front of you. Friendly staff. Would visit again!

2025-03-30 via Nuitee