Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent, central location
Attentive, friendly and professional staff
Clean and comfortable rooms with good beds
Consistently praised breakfast (5th floor)
In-room amenities (Nespresso, minibar, towels/robes) and all-day refreshments
Artful common areas and pleasant terrace
Cons:
Some rooms have small or dated bathrooms
Occasional street noise and light leakage through shutters
No on-site restaurant/bar
Isolated AC issue reported on one night
Occasional mosquitoes entering through open windows
A few reports of inadequate in-room lighting or seating and one note of less experienced staff

Categories

Cleanliness
9.6
Multiple guests described rooms as very clean and well maintained; a few noted minor finishing quality issues and a bathroom in one room that needs renovation.
Service
9.6
Staff are repeatedly praised as attentive, friendly and professional; a small number of comments noted less experienced handling of customer relations in one instance.
Location
9.7
Consistently described as ideal/very central and convenient for sightseeing and transport; one mention that hauling luggage from the station is slightly effortful.
Room Quality
8.9
Beds and overall comfort are frequently praised, but several guests reported small bathrooms, some sparseness/inadequate lighting or seating, occasional street noise and an isolated AC issue.
Amenities
9.3
Breakfast service (5th floor), in-room Nespresso, minibar snacks, towels/robes and artful common areas/terrace were appreciated; no on-site restaurant/bar and occasional mosquitoes were mentioned.
Value for Money
9
Most guests felt the stay offered good value; however, at least one guest felt the price was high relative to some design/comfort shortcomings.
Food and Beverage
9.5
Breakfast is repeatedly described as varied, good and delicious; other F&B options on site are limited.
Overall Experience
9.6
Overall overwhelmingly positive — many call it a perfect stay, top choice, or say they will return; minor issues did not undermine general recommendation.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 15:17

Property Description

Unbeatable Location and Stunning Views
Hotel Milù, situated in the heart of Florence's historical centre, offers breathtaking views of the city and hills from its rooftop terrace. With key attractions like the Uffizi Gallery and Ponte Vecchio just steps away, immerse yourself in the beauty of Florence.

Classic Charm with Modern Comforts
Housed in a 14th-century building, Hotel Milù seamlessly combines classic design with modern amenities. Relax in spacious, air-conditioned rooms equipped with smart TVs, free WiFi, and Espresso Coffee Machines for your convenience.

Luxury Spa and Cultural Experiences
Indulge in relaxation at the partner luxury spa or explore international exhibitions at Palazzo Strozzi, both conveniently located near the hotel. With Santa Maria Novella Station and Florence Cathedral within walking distance, Hotel Milù offers the perfect blend of luxury and culture.

Book now to experience the charm and elegance of Hotel Milù in Florence!

Important information:

Please note that some rooms are only accessible by climbing a staircase.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FLR

Location

Guest Reviews

9.4
Based on 955 reviews
Cleanliness: 9.6
Service: 9.6
Location: 9.7
Room Quality: 8.9
Amenities: 9.3
Value for Money: 9
Food and Beverage: 9.5
Overall Experience: 9.6
A
Ales • family_with_children • cz
10
2026-08-07 • via Nuitee
P
Pastorino • solo_traveller • us
10
It was the perfect stay for my European vacation, out of all the hotels I have stayed this one is my top 1
Pros:

Everything! The rooms were excellent, the staff attentive and great location

Cons:

Nothing

2026-07-21 • via Nuitee
N
Nicoletta • couple • us
9
Pros:

The location, staff, and room were are excellent.

Cons:

The only issue we had was that on our first night, the AC was not working properly. It was much cooler in the hallway than in our room, but we notified the staff in the middle of the night and they brought us a fan and fixed it.

2026-07-17 • via Nuitee
R
Regis • family_with_children • fr
10
2026-07-16 • via Nuitee
R
RYOTA • couple • jp
9
2026-07-16 • via Nuitee
M
Maciej • couple • pl
9
Bardzo fajny hotel, chętnie tam wrócę.
Pros:

Bardzo fajny pomysł i realizacja na zagospodarowanie części wspólnych sztuką. Przyjemny taras. Idealna lokalizacja. Przemiły i pomocny personel.

Cons:

Mała i średnio wygodna łazienka. Dodatkowo wymagająca już remontu. Jakość kilku elementów wykończenia w moim pokoju odstaje standardem od całej reszty.

2026-07-13 • via Nuitee
P
Paoul • family_with_children • it
10
2026-07-10 • via Nuitee
C
Carlton • couple • us
10
Lovely boutique hotel that we will definitely stay in again!
Pros:

Location, staff, and comfort were great!

2026-07-07 • via Nuitee
D
David • couple • gb
8
Comfortable and convenient
Pros:

Good location good team

Cons:

No restaurant/bsr

2026-07-01 • via Nuitee
C
Crystal • solo_traveller • it
10
A great, clean, and comfortable hotel with amazing hospitality!
Pros:

The location is ideal. Loved the neighborhood, and I loved the staff so much!

Cons:

I’m sensitive to light, and I can see light peeking through the shutters, and I can hear street noise. But luckily I had my AirPod pros and was able to use noise cancellation to help me sleep.

2026-06-29 • via Nuitee
S
Stephen • solo_traveller • us
10
2026-06-28 • via Nuitee
S
Shelly • solo_traveller • il
10
2026-06-28 • via Nuitee
C
Carlton • couple • us
10
We will definitely stay at Milu again.
Pros:

Location is great and staff were exceptional. We stayed 2 different times this spring. Rooms very clean and comfortable!

2026-06-19 • via Nuitee
O
Orlando • extended_group • us
10
Highly recommended
Pros:

Great location and amenities.

Cons:

N/A

2026-06-14 • via Nuitee
M
Micha • couple • xa
10
מלון מומלץ מאד, תמורה מצויינת למחיר
Pros:

הכל היה טוב מאד. א. בוקר, מיקום המלון, צוות

2026-06-11 • via Nuitee
D
Deborah • couple • il
4
Location and services were ok but certainly not worth the high price.
Pros:

The breakfast was varied and good. Location was very central.

Cons:

Inadequate lighting and no comfortable seating in the room. The room design was spare and cold, not inviting. While the young staff including the manager were friendly, they were not experienced in customer relations.

2026-06-10 • via Nuitee
D
Denise • family_with_children • ch
8
2026-06-01 • via Nuitee
W
Wojbuko • solo_traveller • pl
10
Pros:

Śniadanie i lokalizacja

Cons:

Dźwięk jaki wydawała rekuperacja ale to drobnostka

2026-05-20 • via Nuitee
N
Natasha • solo_traveller • us
10
Pros:

Location was amazing. Staff were so sweet and helpful. The room was extremely comfortable. And breakfast on the fifth floor was a great way to start the day.

2026-05-19 • via Nuitee
Y
YILE • couple • cn
10
nice
Pros:

员工很热情 相当好 酒店也很新 很有艺术性 酒店位置离火车站不是很远 如果拖行李箱可能稍微吃力一点点 但总体上来说位置很好 距离河边 景点都很近

Cons:

最后一晚有点漏风 其余的都不错

2026-05-17 • via Nuitee