SureStay by Best Western Clermont Theme Park West

Hotels
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SureStay Hotel by Best Western
8.2 (510 reviews)
9240 US Highway 192 , Kissimmee , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and comfortable rooms
Good breakfast options
Cons:
Minor cleanliness issues
Ice machine was small
Crowded breakfast area

Categories

Cleanliness
7.94
Cleanliness was mentioned positively, but some reviews indicated minor issues.
Service
8.41
Staff was consistently described as friendly and helpful.
Location
8.45
Many reviews highlighted the location's convenience, especially for travel.
Room Quality
8.4
Rooms were often described as comfortable, quiet, and clean.
Amenities
8.13
The amenities received mixed reviews, providing basic services effectively.
Value for Money
7.89
Overall good value, especially highlighted in several reviews.
Food and Beverage
7.94
Breakfast options received positive mentions, but some areas felt crowded.
Overall Experience
8.41
General consensus was a positive experience with intentions of returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 21:38

Property Description

Convenient Location near Theme Parks
SureStay Hotel by Best Western Clermont Theme Park West is the perfect choice for your Orlando stay, located just a short drive away from popular attractions like Epcot and Sea World Adventure Park.

Comfortable Rooms and Amenities
Enjoy the comfort of spacious rooms equipped with modern conveniences such as free WiFi, a coffee maker, and a work desk. Unwind by the outdoor pool or catch your favorite shows on cable TV.

Complimentary Continental Breakfast
Start your day right with a delicious continental breakfast served fresh every morning at SureStay Hotel, ensuring you have the energy needed for a day of exploring Orlando.

Experience the magic of Orlando with us at SureStay Hotel by Best Western Clermont Theme Park West. Book now for an unforgettable stay!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that guests must be 21 years of age or older in order to check in without a parent or official guardian.

When traveling with pets, please note that an extra charge of $20.00 per pet (per night) applies. Please note that a maximum of 2 pets are allowed. Please note that the property can only allow pets with a maximum weight of 50 LbsGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MCO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.2
Based on 510 reviews
Cleanliness: 7.94
Service: 8.41
Location: 8.45
Room Quality: 8.4
Amenities: 8.13
Value for Money: 7.89
Food and Beverage: 7.94
Overall Experience: 8.41
E
Ezzelden • solo_traveller • us
7
Pros:

The room is clean
The hotel is quite, and safe

Cons:

I didn't like 2 things:
1- the guy in the reception insisted to hold $100 as security deposit to be refunded at the check out time, but he doesn't!
I kept waiting for a couple of days after checking out
And I surprised that he charged me the $100 !!!, so I called the hotel to ask them to refund me my money. What you supposed to be refunded at the check out hour, then, he took two days to make refunding for $80 ..
2- in the checkout day, I asked him to let me make late. Check out only one hour, he insisted to charge me $10 per hr! I said, okay. So I did check out only one hour late.Which is 12 p.m, when I ask it him to refund me, the $100 deposit, after cutting $10 for that hur, he did charging me $20 dollars instade of $10 !!! So I called him back wondering why he charged me. Double amount.
However, he have they check out time on the system. So he promised he would return the $10 but he didn't!
I want trust to repeat this visit anymore in this hotel.

2026-05-07 • via Nuitee
G
Gregor • solo_traveller • at
9
Der erste Eindruck zählt
Pros:

Bereits bei der Anreise machte das Objekt von außen einen sehr gepflegten und einladenden Eindruck. Zudem waren die Mitarbeiter sehr aufmerksam und freundlich.
Beim ersten Betreten des Zimmers fiel sofort ein angenehmer Duft auf, und die Sauberkeit war besonders hervorzuheben – alles wirkte sehr gepflegt und einladend. Auch die Größe des Zimmers war sehr angenehm. Der Kühlschrank verfügte zusätzlich über ein kleines Gefrierfach, und eine Mikrowelle war ebenfalls vorhanden. Eine Kaffeemaschine im Zimmer wäre noch eine schöne Ergänzung gewesen.
Der Frühstücksbereich war sehr sauber und bot eine reichhaltige Auswahl. Besonders positiv fiel die moderne Kaffeemaschine auf, bei der sogar drei verschiedene Sirupsorten für den Kaffee angeboten wurden..

2026-05-02 • via Nuitee
D
Diana • couple • us
7
2026-04-30 • via Nuitee
P
Pavel • solo_traveller • us
8
Pros:

La maquina de café y de wafle expectacular

Cons:

Precio muy alto por noche

2026-04-30 • via Nuitee
A
Angel D • solo_traveller • us
1
Pros:

La ubicación.

Cons:

Habitación sucia. Sabanas, cobijas y almohadas manchadas. Cabellos en la nevera y mesa principal. Baño sucio en puertas, paredes, piso y ducha.
Paredes sucias.
Cama ruidosa.
Un asco total

2026-04-27 • via Nuitee
R
Ramaniuk • family_with_children • us
10
2026-04-27 • via Nuitee
M
Mark • couple • us
6
It was okay
Cons:

Breakfast was not good. They were out of many things. Not much variety, not much choose from

2026-04-24 • via Nuitee
C
Chad • solo_traveller • us
10
Pros:

Quiet and close to everything

Cons:

No concerns about my stay

2026-04-23 • via Nuitee
M
Maria • solo_traveller • us
8
Pros:

La habitación muy comoda y limpia.

Cons:

El desayuno muy pobre ..solo tres cosas para escoger ..pan cereal o pancakes el cafe muy malo...

2026-04-20 • via Nuitee
T
Tiffany • family_with_children • us
1
Didn't stay there..to gross to spend the night and we left.
Pros:

I did not stay the night. I left because the room was terrible.

Cons:

As soon as I walked in the door you smell a bad musty smell. The fan in the bathroom was loud and old.
I check the beds at all hotels I stay in. Under the mattress pad on both beds were hairs. On one bed was hair on top of the blanket. I knew if we switched rooms it would be better. So checked out and didn't stay there.

2026-04-20 • via Nuitee
R
Raquel • solo_traveller • pa
6
Pros:

La atención

Cons:

La cama sonabaa

2026-04-19 • via Nuitee
J
John • solo_traveller • us
9
2026-04-19 • via Nuitee
N
Nancy • family_with_children • us
10
Exactly as advertised. Excellent
Pros:

The rooms was so clean. I was very happy with it.

Cons:

Longer time to get breakfast.

2026-04-14 • via Nuitee
J
joshua • family_with_children • us
7
2026-04-13 • via Nuitee
C
Cássio Roberto • family_with_children • br
7
2026-04-01 • via Nuitee
L
Laura • couple • us
8
Very nice
Pros:

Proximity

Cons:

None

2026-03-31 • via Nuitee
R
Raudilio • couple • ar
10
Excelente servicio y calidad y felicitaciones a todos los empleados
Pros:

Conformidad y prolijo la habitación

2026-03-30 • via Nuitee
R
Ronald • extended_group • us
7
Cons:

ppillows sucked big time

2026-03-28 • via Nuitee
D
daniel • family_with_children • us
10
2026-03-27 • via Nuitee
M
Maryse • family_with_children • ca
8
Pros:

Bon déjeuner.

Cons:

Serviette non disponible après 21h. Le commis me dit qu'il en a plus.
La douche n'a pas beaucoup de jets.
Pas de congélateur dans le frigo de la chambre.
Il y a seulement deux tables pour le déjeuner et il se termine très tôt à 9h.

2026-03-23 • via Nuitee