SureStay by Best Western Clermont Theme Park West

Hotels
•
SureStay Hotel by Best Western
8.1 (387 reviews)
9240 US Highway 192 , Clermont , US
+1 863-424-6099

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Clean rooms reported by many guests
Professional, courteous and helpful staff
Convenient location near attractions and markets
Good, affordable price/value for many
Nice, clean pool and perceived safety
Basic breakfast available and generally adequate
Cons:
Reports of dirty floors and poor bathroom cleanliness from some guests
Deposit handling and billing errors (delayed refunds, double charges)
Limited breakfast variety (lack of yogurt/fruit, occasional missing items)
Some rooms reported as hot or with maintenance issues
Road noise and limited breakfast seating reported by one guest
At least one report of bathroom not functioning properly

Categories

Cleanliness
7.2
Mixed reports: many guests praised cleanliness ('super limpio', 'room is clean', 'pool nice and clean'), but several strong complaints about dirty room floors and unclean bathrooms (kids' feet turning black, reported lack of regular housekeeping).
Service
8.6
Generally positive staff sentiment: described as professional, courteous and incredibly helpful. However, notable service failures were reported around deposit handling, billing errors and a mistaken note about pets that harmed trust.
Location
9
Mostly positive: multiple guests cited proximity to attractions, markets and convenience ('close to everything', near parks, good location for family). One comment noted location as a weakness but overall sentiment is strong.
Room Quality
7.5
Mixed: several guests praised comfortable beds and relaxing rooms, while others reported hot rooms, bathroom malfunctions and maintenance issues impacting comfort.
Amenities
8.3
Decent amenities noted: pool described as nice and clean, elevator and some fun items (pancake maker). Breakfast is basic; some guests noted missing items (no water at breakfast in one case).
Value for Money
7.6
Price seen as a positive by several guests ('El precio'), indicating good value, but serious negative incidents (deposit withheld, double charges) reduced perceived value for some visitors.
Food and Beverage
7.8
Breakfast generally adequate and appreciated by many, but limited variety (requests for yogurt, more fruit) and occasional service lapses (missing items/water) were noted.
Overall Experience
8.8
Overall mixed-to-positive: many guests had good stays praising staff, cleanliness and location, but recurring issues (dirty floors for some, bathroom/room temperature problems, and problematic deposit/billing incidents) tarnish the experience for affected guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:04

Property Description

Convenient Location near Theme Parks
SureStay Hotel by Best Western Clermont Theme Park West is the perfect choice for your Orlando stay, located just a short drive away from popular attractions like Epcot and Sea World Adventure Park.

Comfortable Rooms and Amenities
Enjoy the comfort of spacious rooms equipped with modern conveniences such as free WiFi, a coffee maker, and a work desk. Unwind by the outdoor pool or catch your favorite shows on cable TV.

Complimentary Continental Breakfast
Start your day right with a delicious continental breakfast served fresh every morning at SureStay Hotel, ensuring you have the energy needed for a day of exploring Orlando.

Experience the magic of Orlando with us at SureStay Hotel by Best Western Clermont Theme Park West. Book now for an unforgettable stay!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that guests must be 21 years of age or older in order to check in without a parent or official guardian.

When traveling with pets, please note that an extra charge of $20.00 per pet (per night) applies. Please note that a maximum of 2 pets are allowed. Please note that the property can only allow pets with a maximum weight of 50 LbsGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MCO

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.1
Based on 387 reviews
Cleanliness: 7.2
Service: 8.6
Location: 9
Room Quality: 7.5
Amenities: 8.3
Value for Money: 7.6
Food and Beverage: 7.8
Overall Experience: 8.8
D
DEBRA • couple • us
10
2026-11-01 • via Nuitee
J
Joann • couple • us
10
2026-10-26 • via Nuitee
M
McNamara • couple • us
10
Staff was very professional and courteous also they kept the entire area clean and spotless
Pros:

Great breakfast and good price

2026-10-26 • via Nuitee
R
Robin • couple • us
8
One night, very restful before traveling on.
2026-10-24 • via Nuitee
J
Joanna • couple • us
10
2026-10-13 • via Nuitee
J
Joann • couple • us
8
Pros:

Breakfast could have included yogurt and other fruit besides apples. All other selections were adequate

2026-10-11 • via Nuitee
C
Cynthia • solo_traveller • us
10
Very convenient and clean, great staff!
Pros:

I missed it…

2026-10-08 • via Nuitee
D
DEBRA • couple • us
9
Nice comfy clean
2026-09-12 • via Nuitee
A
Allyssa • couple • us
10
2026-09-10 • via Nuitee
G
Gladys • family_with_children • ec
9
2026-09-09 • via Nuitee
G
Gillian • family_with_children • gb
8
Last minute booking and was great
Pros:

Clean

Cons:

Nothing

2026-09-06 • via Nuitee
B
Baro • solo_traveller • us
1
Pros:

0%

Cons:

Me estafaron el deposito 100$
Realmente son estafadores no te devuelven el dinero para atrás.

2026-08-23 • via Nuitee
C
Carlton • solo_traveller • us
10
Pros:

Location was close to everything! The room was nice and relaxing... Pool was nice and clean! Felt very safe and secure!

Cons:

I couldn't stay a few more days had to get back to work!😁😁😁

2026-08-19 • via Nuitee
M
Martin • solo_traveller • us
10
Pros:

Staff was incredibly helpful and kind.

Cons:

Having to leave

2026-08-17 • via Nuitee
A
Akio • solo_traveller • us
8
Cerca de la Avenida que lleva a varios destinos . Hay market cerca .
Pros:

Simple

Cons:

Ruido de la carretera . Desayuno no muy variado solo cosas Dukces y falta de espacio y mesas para comer tranquilo 👎

2026-08-03 • via Nuitee
K
Kevin • couple • us
10
2026-08-02 • via Nuitee
K
Klarissa • family_with_children • us
1
I’m glad it was one night
Pros:

Really nothing, the room was hot. The bathroom was even worse. The floor was so disgusting my kids feet were black on the bottom 5 mins into being there

Cons:

the room was hot. The bathroom was even worse. The floor was so disgusting my kids feet were black on the bottom 5 mins into being there

2026-07-17 • via Nuitee
T
Talehander • family_with_children • br
5
2026-07-11 • via Nuitee
C
Cortés • solo_traveller • us
10
Pros:

Muy limpio

Cons:

Sólo deberían pintar las paredes que están sucias

2026-07-10 • via Nuitee
A
Angela • extended_group • us
10
Excelente
Pros:

Me encantó, super limpio, camas super para dormir, todo estuvo muy bien, regresaremos.

2026-07-06 • via Nuitee