Novotel Madrid Center

Hotels
•
Novotel
8.7 (7870 reviews)
O'Donnell, 53 , Madrid , es

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast options
Cons:
Cleanliness issues
Overpriced for value
Old bathroom facilities

Categories

Cleanliness
7.66
Some reviews mention dirty sheets and an unclean fridge, impacting the overall rating.
Service
9.63
Most reviews highlight friendly staff and good service experience despite some issues.
Location
9.67
Many reviews praise the excellent location near the Metro and events.
Room Quality
8.12
The room's cleanliness was questioned, and issues were reported related to outdated bathrooms.
Amenities
9.15
The hotel offers good amenities including 24-hour restaurant service.
Value for Money
7.61
Some guests felt the hotel was overpriced for what it offered.
Food and Beverage
8.66
Guests enjoyed the breakfast options, but it could get busy during peak hours.
Overall Experience
9.13
Positive experiences noted overall, despite some negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:00

Property Description

Modern Rooms with High-Tech Amenities

Experience luxury and comfort at Novotel Madrid Center with modern rooms equipped with flat-screen TVs, safes, and stylish bathrooms. Upgrade to superior or executive rooms for a Nespresso® coffee machine and extra perks.

Cutting-Edge Conference Facilities

Impress your colleagues and clients with our 20 state-of-the-art conference rooms featuring the latest technology. Access Mac® computers and stay updated with our press reader service for a productive stay.

Gastronomic Delights at Eat Bar

Indulge in a culinary journey at Eat Bar, our restaurant serving traditional dishes in a contemporary setting. Watch your favorite sports on the video wall while enjoying delicious meals.

Book your stay at Novotel Madrid Center now for a memorable experience in the heart of Madrid!

Important information:

Please note the the seasonal pool opens from 1 July 2021 to 30 septemberSwimming pool: Closed from Mon, Mar 30, 2026 until Sun, May 31, 2026
Swimming pool: Closed from Thu, Oct 1, 2026 until Mon, May 31, 2027

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is needed) and costs EUR 25 per day.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    Children up to and including 15 years old stay for free when using an available extra bed.
    People 16 years old and over stay for € 15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 7870 reviews
Cleanliness: 7.66
Service: 9.63
Location: 9.67
Room Quality: 8.12
Amenities: 9.15
Value for Money: 7.61
Food and Beverage: 8.66
Overall Experience: 9.13
M
Maxim • couple • de
6
2026-05-09 • via Nuitee
B
BEATRIZ • solo_traveller • es
10
2026-05-09 • via Nuitee
J
jorge • couple • es
10
2026-05-09 • via Nuitee
C
Carlos • extended_group • es
8
2026-05-09 • via Nuitee
A
Alberto • solo_traveller • es
8
Pros:

El personal, la limpieza y la ubicación cerca del Movistar Arena. El buffet espectacular,

Cons:

Nada en especial

2026-05-09 • via Nuitee
M
MOHAMED KAMAL • solo_traveller • ma
7
2026-05-09 • via Nuitee
E
Elena • solo_traveller • ro
8
-
Pros:

Delicious breakfast, nice staff, perfect location

Cons:

-

2026-05-09 • via Nuitee
E
Estibaliz • couple • es
2
Para no volver.
Pros:

Esta vez, nada.

Cons:

Como puede ser que por 328 euros UNA noche, no haya ni jabón de manos en el lavabo.
Ni un amenitie, super cutre, he estado en hostales con más detalles. Dos botellas de agua y gracias.
La cama incomoda a más no poder, hemos pasado los dos una noche espantosa.
Una humedad enorrrrme y negra debajo de la ventana de la habitación.
Personal de recepción muy normal. No esperas que te hagan la ola obviamente pero bastante secas.
Nos hemos sentido atracados a mano armada.

2026-05-08 • via Nuitee
J
JORGE • couple • es
1
Cons:

no hay forma de que edtten la factrura, booking dice que es el hotel, el hotel dice que boookin g, y yo sin factura..que coñop hacemos ¡¡¡¡

2026-05-08 • via Nuitee
A
Andrea • couple • es
6
Bien en general
Pros:

En mi caso iba a un concierto en el Movistar Arena, así que la ubicación fue el motivo de mi elección

Cons:

No lo encontré del todo limpio y el volumen de la TV no funcionaba. Seguramente le di mayor importancia por el precio tan alto que pagué por la estancia, se presta más importancia a los detalles.

2026-05-08 • via Nuitee
M
Miguel Angel • family_with_children • es
10
2026-05-08 • via Nuitee
V
Vicent • solo_traveller • es
10
Pros:

Todo en general.

2026-05-08 • via Nuitee
D
Dalibor • solo_traveller • rs
10
Pros:

Sve

2026-05-08 • via Nuitee
M
Miguel • couple • es
8
Espero que pongan precios competitivos para volver
Pros:

Desayuno bién. Ubicación buena para lo que buscabs

Cons:

Relación calidad precio Hotel normal de 4 estrellas . Precio de cinco estrellas

2026-05-08 • via Nuitee
G
Giorgio • solo_traveller • it
4
Pros:

La hall e la colazione molto varia

Cons:

Camera datata, assenza di areatore nel bagno, posizione non centrale, rapporto qualità prezzo estremamente basso

2026-05-07 • via Nuitee
I
ilker • solo_traveller • tr
7
Pros:

konumu

Cons:

gürültü vardi

2026-05-07 • via Nuitee
J
Joel • solo_traveller • es
9
2026-05-06 • via Nuitee
A
Alexis • solo_traveller • es
10
Pros:

Solo estuvimos una noche y repetiremos porque nos ha encantado.El desayuno es espectacular

Cons:

Cambiaría las almohadas

2026-05-05 • via Nuitee
R
Rosa • couple • es
10
Fantastico hotel con amplitud y servicios
Pros:

Me gustó lo grande que es y el hall tan animado con tanto ambiente

Cons:

La habitación, el bar de 24 horas y el desayuno

2026-05-05 • via Nuitee
A
Andrea • couple • it
10
Pros:

Tutto

Cons:

Nulla

2026-05-05 • via Nuitee