Novotel Madrid Center

Hotels
•
Novotel
8.7 (8049 reviews)
O'Donnell, 53 , Madrid , es

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast options
Cons:
Cleanliness issues
Overpriced for value
Old bathroom facilities

Categories

Cleanliness
7.66
Some reviews mention dirty sheets and an unclean fridge, impacting the overall rating.
Service
9.63
Most reviews highlight friendly staff and good service experience despite some issues.
Location
9.67
Many reviews praise the excellent location near the Metro and events.
Room Quality
8.12
The room's cleanliness was questioned, and issues were reported related to outdated bathrooms.
Amenities
9.15
The hotel offers good amenities including 24-hour restaurant service.
Value for Money
7.61
Some guests felt the hotel was overpriced for what it offered.
Food and Beverage
8.66
Guests enjoyed the breakfast options, but it could get busy during peak hours.
Overall Experience
9.13
Positive experiences noted overall, despite some negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:00

Property Description

Modern Rooms with High-Tech Amenities

Experience luxury and comfort at Novotel Madrid Center with modern rooms equipped with flat-screen TVs, safes, and stylish bathrooms. Upgrade to superior or executive rooms for a Nespresso® coffee machine and extra perks.

Cutting-Edge Conference Facilities

Impress your colleagues and clients with our 20 state-of-the-art conference rooms featuring the latest technology. Access Mac® computers and stay updated with our press reader service for a productive stay.

Gastronomic Delights at Eat Bar

Indulge in a culinary journey at Eat Bar, our restaurant serving traditional dishes in a contemporary setting. Watch your favorite sports on the video wall while enjoying delicious meals.

Book your stay at Novotel Madrid Center now for a memorable experience in the heart of Madrid!

Important information:

Please note that the seasonal pool is open from 1 June 2026 to 30 September 2026.Swimming pool: Closed from Thu, Oct 1, 2026 until Mon, May 31, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is needed) and costs EUR 25 per day.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    Children up to and including 15 years old stay for free when using an available extra bed.
    People 16 years old and over stay for € 15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 8049 reviews
Cleanliness: 7.66
Service: 9.63
Location: 9.67
Room Quality: 8.12
Amenities: 9.15
Value for Money: 7.61
Food and Beverage: 8.66
Overall Experience: 9.13
N
Naroa • couple • es
8
2026-06-27 • via Nuitee
Y
Yeva • family_with_children • ie
10
2026-06-27 • via Nuitee
E
Edelcastillonavio • solo_traveller • es
10
Pros:

La ubicación

2026-06-26 • via Nuitee
C
CEMIL SERDAR • solo_traveller • tr
7
2026-06-24 • via Nuitee
S
STANISLAVAS RIMANTAS • solo_traveller • lt
9
2026-06-23 • via Nuitee
J
Javier Alejandro • couple • ar
10
Pros:

Todo bien

Cons:

Nada

2026-06-23 • via Nuitee
S
Silvia • couple • es
10
2026-06-21 • via Nuitee
L
Lew Anthony • couple • us
9
Modern hotel in a vibrant neighborhood, with a nice pool bar, attentive staff, and a wraparound deck
Pros:

Loved the pool area and our wraparound balcony! Also a great location, surrounded by bars and restaurants and shops.

Cons:

Balcony chairs a bit uncomfortable. Had to use bed pillows.

2026-06-21 • via Nuitee
P
Pablo • family_with_children • us
10
2026-06-21 • via Nuitee
A
Arthur Viana • couple • br
10
2026-06-20 • via Nuitee
A
Adelina • couple • es
8
Regular
Pros:

El aire bueno

Cons:

Está viejo

2026-06-20 • via Nuitee
E
Elizabeth • solo_traveller • pt
6
The hotel is well located, came to town for a concert, close to the airport and the city center. It served the purpose.
Pros:

The location was great.

Cons:

The front desk staff wasn’t very friendly.

2026-06-20 • via Nuitee
C
Carolina • family_with_children • co
10
Pros:

Muy cómodo y bien situado

2026-06-19 • via Nuitee
G
Giannakidou • couple • gr
9
2026-06-18 • via Nuitee
D
Dulce María • extended_group • es
10
2026-06-17 • via Nuitee
C
Catalina • family_with_children • es
7
Pros:

La ubicacion

Cons:

La falta de tomas de corriente de las normales en la habitación

2026-06-17 • via Nuitee
L
Lorena • family_with_children • es
7
2026-06-16 • via Nuitee
L
Lorena • couple • es
7
Ocio
Pros:

Ubicación
Las trabajadoras de la terraza son muy amables

Cons:

La piscina es muy pequeña y con 8 hamacas alrededor que en seguida se ocupan y la piscina con 4 personas dentro ya no coges
Precio un poco caro para lo que ofrecen en este servicio

2026-06-16 • via Nuitee
A
ANTONIA • solo_traveller • es
9
Pros:

La ubicación es muy buena. El acceso al hotel, sin embargo, se podría mejorar. Sólo se puede acceder al hotel por un callejón y tienes que realizar el trayecto andando, que aunque no sea largo, la noche que tuvimos que hacerlo lloviendo a cántaros, se hizo un pico penosa.

2026-06-16 • via Nuitee
A
Alejandra • couple • es
9
Cons:

Que la piscina abre muy tarde y no se puede aprovechar

2026-06-15 • via Nuitee