DoubleTree by Hilton Campbell - Pruneyard Plaza

Hotels
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Doubletree by Hilton
8.5 (456 reviews)
1995 South Bascom Avenue , Campbell , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
Poor breakfast quality
Noise issues

Categories

Cleanliness
7.89
Some reviews mentioned clean rooms, but others highlighted issues with dirty windows.
Service
9.36
The staff were friendly and helped with issues, though some complaints about front desk service exist.
Location
9.4
Great location with convenient access to restaurants and shopping.
Room Quality
8.35
Rooms are generally described as nice and comfortable, though concerns about noise were noted.
Amenities
8.88
Amenities are standard, with some positive notes on included breakfast and conveniences.
Value for Money
7.84
Concerns raised about breakfast pricing leading to perceived poor value.
Food and Beverage
7.39
Mixed feedback on breakfast quality and additional charges; many were unhappy with costs.
Overall Experience
8.86
Generally positive experience despite some service and price complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:38

Property Description

Luxurious Accommodations
Experience comfort and style at DoubleTree by Hilton Campbell – Pruneyard Plaza. Each room offers modern amenities like a flat-screen TV, iPod docking station, and plush bathrobes. Upgrade to a suite with a spa bath for the ultimate relaxation.

Delicious Dining Options
Indulge in a culinary journey at PY Kitchen & Bar, serving delectable dishes for breakfast and dinner. The 24-hour Made Market pantry ensures you can satisfy your cravings anytime.

Relaxation and Recreation
Unwind on the sun terrace or soak in the hot tub, perfect for rejuvenation after a day of exploring nearby attractions like the Children's Discovery Museum of San Jose or Stanford University.

Book now for an unforgettable stay at DoubleTree by Hilton Campbell – Pruneyard Plaza!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 456 reviews
Cleanliness: 7.89
Service: 9.36
Location: 9.4
Room Quality: 8.35
Amenities: 8.88
Value for Money: 7.84
Food and Beverage: 7.39
Overall Experience: 8.86
R
Rudina • solo_traveller • us
10
Very happy & would definitely come back!
Pros:

Clean, staff was very helpful & kind

2026-04-23 • via Nuitee
C
Chris • couple • us
10
2026-04-22 • via Nuitee
E
Edwin • solo_traveller • us
9
Pros:

Location at the pruneyard, classic look, clean and very appealing surroundings.

Cons:

I liked my stay and would highly recommend it.

2026-04-22 • via Nuitee
J
Jeanne • couple • us
8
Fabulous restaurants and everything needed without walking distance
Pros:

Location and staff

Cons:

Rooms and layout

2026-04-21 • via Nuitee
J
John • couple • us
9
Updated hotel, great location, courteous staff.
Pros:

Great location! Lots of food and shopping! Centrally located.

Cons:

Noise was an issue both from the room above and the pool area below our window. Staff responded quickly when asked if they would ask loud pool guests to leave at 10 pm.

2026-04-18 • via Nuitee
R
Robin • solo_traveller • us
9
2026-04-17 • via Nuitee
K
Kathy • couple • us
10
2026-04-04 • via Nuitee
K
Karen M. • couple • us
10
Pros:

Staff very professional & helpful.

2026-04-01 • via Nuitee
J
Joseph • couple • us
7
2026-04-01 • via Nuitee
L
lindasR4918UW • Business
2
STAY AWAY FROM HERE
Pros:

They gave me a room that was not just furthest from the lobby but on the ground floor facing the parking lot with lights and people walking in front if my window so I have to keep the shade down. It’s also in front of the ice machine with people getting ice 24/7. Maybe because I’m a woman staying alone? Probably. But I am an author and am speaking g in front of a whole crowd tonight and I will warn everyone that this hotel is not woman friendly. They wouldn’t change my room upon check-in and today I woke up sick do I can’t imagine packing up if another room becomes available. STAY AWAY!

2026-03-27 • via Tripadvisor
C
Cloverly • extended_group • us
9
2026-03-18 • via Nuitee
M
Mike • solo_traveller • us
10
Pros:

Comfy bed

2026-03-16 • via Nuitee
E
Emily • couple • ca
6
Cons:

Outlets in our bathroom didn’t work and the sliding bathroom door was broken.
Loud hallway noise children running up and down

2026-03-09 • via Nuitee
M
Mariana • couple • us
10
2026-03-03 • via Nuitee
P
Phil Kent • family_with_children • us
9
A comfortable clean stay
Pros:

Clean rooms & carpet, sound proof walls, great large size smart TV, great HVAC and bath ventilation. Great front desk staff, unlocked clean pool and hot tub spa.

Cons:

Maintenance Supervision inspections were below expectations. Room 276: Hanging lamp bulb fell out, shower door track dragging, loose set screws loose on wall mountings, insufficient lighting over desk.

2026-03-02 • via Nuitee
J
Janice • couple • us
8
Only there for one short night, but comfortable
Pros:

Good location with onsite parking, though spaces very limited

2026-02-27 • via Nuitee
A
Alicia • family_with_children • us
8
Pros:

Close to many restaurants. Close to our needs.

Cons:

Noisy. Could hear other guests in hallway and nearby rooms.

Breakfast was not included $15 for continental...

2026-02-24 • via Nuitee
D
David • couple • us
7
2026-02-23 • via Nuitee
8
87brittonp • Business
10
Fantastic Hotel
Pros:

This hotel is in a great location and their customer service is impeccable. The food was amazing as well you must stay here!

2026-01-28 • via Tripadvisor
D
Dianne • extended_group • us
6
Pros:

Great location and staff was nice

Cons:

The bedding comforters were dirty and the room smelled old and musty.

2026-01-25 • via Nuitee