Sonesta ES Suites Wilmington - Newark

Hotels
•
Sonesta Hotels
8 (777 reviews)
240 Chapman Road , Newark , US

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Spacious rooms
Friendly staff
Good breakfast options
Pet friendly
Cons:
Cleanliness issues
Poor customer service on occasion
Parking fees
Towels not provided in room

Categories

Cleanliness
6.96
Issues noted with cleanliness, including dirty floors and unkempt furniture.
Service
8.93
Generally good service, but some poor customer service experiences reported.
Location
7.97
Conveniently located, particularly for exploring nearby areas.
Room Quality
7.92
Comfortable rooms but issues with towels and maintenance cited.
Amenities
8.45
Good amenities, though not all were adequately stocked.
Value for Money
7.91
Fair pricing for the experience, but extra charges for parking noted.
Food and Beverage
7.96
Breakfast options were decent but could be improved.
Overall Experience
7.93
Mixed experiences, mostly positive, but some significant issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:54

Property Description

Convenient Location:
Located just south of the Christiana Bypass at the Delaware Turnpike, the Sonesta ES Suites Wilmington - Newark offers easy access to nearby attractions and restaurants.

Self-Catering Suites with Kitchen:
Enjoy the convenience of self-catering suites equipped with a fully-equipped kitchen, including a microwave, refrigerator, and coffee maker. Each room also features a spacious seating area with a work desk for your comfort.

Relaxation and Amenities:
Indulge in a buffet breakfast with fresh coffee, unwind by the outdoor swimming pool, and take advantage of the bottled water and coffee station provided during your stay.

Experience comfort and convenience at Sonesta ES Suites Wilmington - Newark. Book now for an unforgettable stay!

Important information:

When traveling with pets, please note that an extra charge of $75 for stays up to 7 nights; $150 for longer stays applies. A maximum of 2 pets per room is allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ILG

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 777 reviews
Cleanliness: 6.96
Service: 8.93
Location: 7.97
Room Quality: 7.92
Amenities: 8.45
Value for Money: 7.91
Food and Beverage: 7.96
Overall Experience: 7.93
A
Alyson • family_with_children • us
5
The hotel was underwhelming.
Pros:

The staff was very nice and breakfast was good. The room was clean at least! We did not make use of everything as we did not spend much time at the hotel. I really liked the shampoo & conditioner provided. :-)

Cons:

Many things were broken when we arrived, including the keycard system so new keys could not be made and the check in system which delayed our check in. Half of the sidewalk directly outside the room we rented was roped off with caution tape. The room smelled very heavily of cigarettes even though I requested a non-smoking room. I had to pay extra for parking and for breakfast but it was implied that breakfast was included when we arrived. And it was not clear in advance that parking was additional.

2026-10-21 • via Nuitee
D
Devlin • extended_group • us
2
2026-10-10 • via Nuitee
R
Robinson • solo_traveller • us
4
Utterly disappointing; Outdated, Poorly Maintained, and Not Worth the Fees
Pros:

The one thing I did enjoy was the comfort of the bed, which made for a good night’s sleep. However, the comfortable bed wasn’t enough to outweigh the overall condition of the property.

Cons:

A lot of things could have been better. The additional fees were disappointing, especially the parking fee considering the parking lot was poorly maintained with faded parking lines. The room also had several cleanliness and maintenance issues, including mold, dead flies, ants, and spiders that had been mashed into the windows or walls and were not cleaned up. For the room rate and additional fees charged, I expected a much cleaner and better-maintained property.

2026-09-10 • via Nuitee
J
Jessica • family_with_children • us
6
2026-09-07 • via Nuitee
D
Demo-Capitalist • solo_traveller • us
5
2026-09-04 • via Nuitee
M
monica rainey • solo_traveller • us
10
2026-09-03 • via Nuitee
J
Jiheam • family_with_children • us
9
2026-08-31 • via Nuitee
P
Perry • couple • us
10
2026-08-26 • via Nuitee
B
Bovell • solo_traveller • us
6
Great staff communication but try giving a more appreciation discount to frequent customers
Pros:

Turkey products much cleaner

Cons:

The bugs that appear due to frequent guest activity

2026-08-24 • via Nuitee
A
Annie • extended_group • us
7
2026-08-22 • via Nuitee
M
Maria • solo_traveller • us
6
2026-08-21 • via Nuitee
M
Marta • extended_group • cz
9
2026-08-12 • via Nuitee
M
Morgan • solo_traveller • us
10
2026-08-10 • via Nuitee
D
Dru • solo_traveller • us
1
2026-08-09 • via Nuitee
K
Karesha • couple • us
8
2026-08-06 • via Nuitee
N
nyaira • couple • us
1
Pros:

NOTHING !!

Cons:

I didn’t like customer service. my plates were broken. ice machine didn’t work. i had stains everywhere in my room even on my sheets.

2026-08-03 • via Nuitee
W
Walter • solo_traveller • us
8
2026-07-25 • via Nuitee
E
Edward • couple • us
6
2026-07-23 • via Nuitee
O
O • solo_traveller • us
1
Cons:

Our room was not clean. Microwave didnt work and after my 4th request, we finally got a portable microwave Saturday, after being there since Thursday.

People smoking all kinds of stuff all over the property. The bathroom light was literally leaking, the towels look dated. We had no choice but stay in the assigned room because there was nothing else available and was not allowed an early checkout

2026-07-21 • via Nuitee
S
Smaniotto • family_with_children • us
10
Best stay ever
Pros:

It was the most pleasant stay o have had the pool was excellent and the soundings are beautiful.

Cons:

Nothing

2026-07-17 • via Nuitee