Holiday Inn Express Jamestown by IHG

Hotels
•
Holiday Inn Express
8 (286 reviews)
803 20th Street Southwest , Jamestown , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Comfortable beds
Good breakfast selection
Cons:
Construction ongoing
Cleanliness issues

Categories

Cleanliness
6.33
Several reviews highlighted cleanliness issues, including dead flies and unvacuumed carpets.
Service
9.3
Most guests found the staff to be friendly and helpful.
Location
8.84
Location was frequently mentioned as excellent and convenient.
Room Quality
7.79
Some guests experienced discomfort related to room condition and odors.
Amenities
6.82
The pool was frequently mentioned as unavailable, which disappointed many guests.
Value for Money
8.28
Value perceived as average; one review indicated that the price was fair for the experience.
Food and Beverage
8.33
Breakfast options were well received by many guests.
Overall Experience
8.3
Mixed feelings; some enjoyed their stay, while others were quite disappointed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:08

Property Description

Convenient Location
Situated just off Interstate 94, Holiday Inn Express Jamestown is a mere 6 minutes away from the Jamestown Civic Center, making it an ideal choice for travelers looking for a central location in North Dakota.

Modern Amenities
Each room at our hotel is equipped with cable TV, a coffee machine, a hairdryer, and a work desk, ensuring a comfortable stay for our guests. Enjoy complimentary Wi-Fi access throughout your stay.

Relaxation and Recreation
Unwind in our indoor pool and hot tub, or stay active in our fitness center. Need to catch up on work? Visit our business center. With free parking available, your stay with us is hassle-free.

Book your stay at Holiday Inn Express Jamestown now for a memorable and convenient experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

we are currently undergoing renovations until the end of June.

Please be aware that there may be some light noise during daytime hours, specifically from 9:00 AM to 5:00 PM. We sincerely apologize for this disturbance and appreciate your patience.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Wed, Apr 22, 2026 until Sun, May 31, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JMS

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 286 reviews
Cleanliness: 6.33
Service: 9.3
Location: 8.84
Room Quality: 7.79
Amenities: 6.82
Value for Money: 8.28
Food and Beverage: 8.33
Overall Experience: 8.3
L
Lindsay • family_with_children • us
4
Pros:

It was under construction, which was never mentioned when I called or when I booked online.

Cons:

I would not have chosen this hotel had I known it was under construction.

2026-05-13 • via Nuitee
I
Inna • couple • us
1
It was the worse experience!
Pros:

Location is good

Cons:

I am very disappointed with this hotel experience.

At the time of booking, there was absolutely no information anywhere that renovation work was taking place in the hotel. I could understand if the construction had been on another floor, but instead we literally had to walk through piles of construction materials just to reach our room.
Even worse, there was a strong smell of paint and acetone everywhere - from the lobby all the way to our room. It was very uncomfortable and unacceptable for guests.
The internet connection was also very unstable. At first, we could not connect at all. After calling the front desk, they suggested another way to connect, but the connection kept dropping every 10-15 minutes. No real solution was provided.
When we asked why renovation work had not been mentioned during booking, the staff insisted that the information was listed on Booking.com. However, after searching for about 10 minutes, even they could not find any mention of it.
Instead, they offered us a room in another hotel connected to their property, but it was clearly a cheaper hotel with a lower rating. When I asked about compensation, they offered only a $6 discount if we moved to the other hotel. This was not acceptable, so we canceled the reservation.
After a long and tiring day, this situation was extremely frustrating and disappointing.

I do not recommend staying here.

2026-04-22 • via Nuitee
A
Amber • couple • us
9
2026-02-13 • via Nuitee
R
Robinlyn • couple • us
7
2026-01-20 • via Nuitee
B
Brian • couple • us
6
Will look for Comfort Suites chain next stay in Jamestown.
Pros:

Location good.

Cons:

Waffle maker, supplies there, no machine. Pool unavailable.

2026-01-20 • via Nuitee
M
Michael • couple • us
1
Even though we had paid for the room in advance we left without staying and paid for a room at anoth
Cons:

Facility filthy we left without staying the night found another hotel.

2026-01-19 • via Nuitee
N
Natalie • couple • us
6
Cons:

Pool/hot tub area closed for construction. Tiles in bathroom missing a lot of grout.

2026-01-19 • via Nuitee
J
jessejT890GC • Couples
4
Meh
Pros:

Hot tub and pool drained. Outdated furnishings and older carpet. Clean though. Here for a weekend. Bed seems ok. At least we have heat!

2026-01-16 • via Tripadvisor
C
Cynthia • family_with_children • ca
8
2026-01-13 • via Nuitee
S
Stacy • couple • us
4
Not worth the price.
Pros:

The staff was nice and helpful.

Cons:

The room was clean but the bathroom was not clean. It had a dirty toilet, and the carpets in the room are pretty icky.

2026-01-12 • via Nuitee
K
Kelly • couple • us
7
2025-12-15 • via Nuitee
T
Toni • solo_traveller • us
10
2025-11-27 • via Nuitee
E
Erin Graves • family_with_children • us
7
Pros:

The beds were comfortable, and there was a good selection for breakfast.

Cons:

Where to start! There was construction going on and stuff laying everywhere. The pool was closed, and that was not told at booking. There was no parking. The room was not very clean. Dead flies all over. Stuff in corners of room. Glad I bring slippers because I wasn't sure the carpets had been vacuumed.

2025-11-18 • via Nuitee
T
Tibbie • couple • za
8
Comfortable, will return
Pros:

It was clean and comfortable and had a fairly good breakfast selection

2025-11-09 • via Nuitee
R
Rick • family_with_children • us
7
We have stayed in Jamestown before and so far this has been the best place.
Pros:

The breakfast was very good. They had a lot of selections to choose from. The location was excellent for us. The staff that we had contact with were very friendly and helpful. The areas in the building that we went to were clean.

Cons:

I did not like the fact that the pool was out of order. We should have been told that when we were booking the room. We could have stayed at a hotel with a working pool. We were told that we could go to two other hotels and use there pool. That is not really convenient for people to go to another place to use the pool.

2025-10-29 • via Nuitee
G
Ginny • couple • us
9
Recommend this
Pros:

Consistent brand-love their beds

Cons:

Everything was great

2025-10-20 • via Nuitee
D
Dake • extended_group • us
8
Stay was ok for the price.
Pros:

Amazing breakfast

Cons:

Initially smelled like Marijuana in the hallway.

2025-10-17 • via Nuitee
J
Jennifer • family
6
Pros:

Ok place for a night. We didn’t know the pool and hot tub were closed. Good selection for breakfast.

2025-10-12 • via Nuitee
E
Edward • family
6
Pros:

Under remodel no pool, had to get fly swatter to kill flies in room.

2025-10-08 • via Nuitee
R
Rosemary • partner
10
Pros:

Breakfast was excellent nd great location.

2025-10-08 • via Nuitee