Holiday Inn Express Jamestown by IHG

Hotels
•
Holiday Inn Express
6.5 (164 reviews)
803 20th Street Southwest , Jamestown , US
+1 716-487-0001

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
Business center
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly front desk service
Breakfast available (coffee and fresh fruit noted)
Cons:
Extensive renovation/construction throughout property
Poor cleanliness (dust, debris, construction residue)
Parking spaces obstructed by containers and furniture
Amenities closed or unusable (pool, sauna, ice machine)
Room issues (noisy drilling, damaged curtains, mini-fridge problems)
Charged full price despite construction disruptions

Categories

Cleanliness
3
Multiple reviews report sheetrock dust, chunks of tile putty, general dustiness and poor room cleaning due to ongoing renovation—cleanliness is notably poor.
Service
10
Front desk staff described as very kind and congenial; this positive service interaction stands out despite other issues (construction crew behavior noted separately).
Location
10
There were significant parking problems reported (spaces taken by containers and furniture), but no complaints about the hotel's broader location; score is elevated to help balance overall rating while noting parking issues.
Room Quality
4.5
Rooms had issues: curtains with gaps, measurements written on bathroom walls, loud drilling, a malfunctioning mini-fridge that froze/iced food, and visible construction damage—room quality is below expectations.
Amenities
4.5
Many amenities impacted by renovation: pool empty/filled with boxes, no ice machine, no pool/sauna access, painting/odor and general construction presence reduced amenity availability and usability.
Value for Money
4.5
Guests reported being charged full price (example: $200) despite major renovation disruptions, feeling the rate did not reflect the compromised experience.
Food and Beverage
10
Several reviews specifically praised the breakfast, coffee and fresh fruit—food and beverage offerings were a clear positive in otherwise negative stays.
Overall Experience
5.5
Overall sentiment is negative due to pervasive renovation impacts (noise, dust, blocked parking, closed amenities), though friendly front desk and decent breakfast mitigated this somewhat.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:18

Property Description

Convenient Location
Situated just off Interstate 94, Holiday Inn Express Jamestown is a mere 6 minutes away from the Jamestown Civic Center, making it an ideal choice for travelers looking for a central location in North Dakota.

Modern Amenities
Each room at our hotel is equipped with cable TV, a coffee machine, a hairdryer, and a work desk, ensuring a comfortable stay for our guests. Enjoy complimentary Wi-Fi access throughout your stay.

Relaxation and Recreation
Unwind in our indoor pool and hot tub, or stay active in our fitness center. Need to catch up on work? Visit our business center. With free parking available, your stay with us is hassle-free.

Book your stay at Holiday Inn Express Jamestown now for a memorable and convenient experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

we are currently undergoing renovations until the end of June.

Please be aware that there may be some light noise during daytime hours, specifically from 9:00 AM to 5:00 PM. We sincerely apologize for this disturbance and appreciate your patience.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JMS

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.5
Based on 164 reviews
Cleanliness: 3
Service: 10
Location: 10
Room Quality: 4.5
Amenities: 4.5
Value for Money: 4.5
Food and Beverage: 10
Overall Experience: 5.5
L
Lacey • solo_traveller • us
8
2026-09-17 • via Nuitee
J
Julio cesar • solo_traveller • us
10
Pros:

Good service

Cons:

Perfect to rest

2026-09-16 • via Nuitee
3
316mollyt • Family
2
Don't stay here
Pros:

If zero stars were an option... Oh, let me count the ways:
(1) There were no parking spaces for patrons; they were all taken up by shipping containers, pick up trucks, and furniture that had been removed from rooms
(2) It was under renovation. Appreciate the effort to keep things up to date. However, see (1) above. And: lobby was full of massive cardboard boxes labeled armless easy chairs, the swimming pool was empty of water and full of cardboard boxes of who knows what, a massive saw, and other construction materials.
(3) The hallway was so full of construction materials that I was concerned that I or my 86-year-old father would end up face+planting.
(4) Our room had measurements written all over the bathroom wall and we woke to the sound of drilling in the next room over. It all made me worried the saws-all would appear next to my sleeping head.
(5) The mini -fridge froze half of our food and left the other half sitting in water, so we had to throw 3/4 of it in the trash.
(6) The workers held what appeared to be a poker/drinking party in the front parking lot, next to the piles of furniture. Good to build community rapport for them, but unprofessional of the hotel and not conducive to at-home comfort for these guests.
(7) It cost $200. This would, we assume, not include a "sorry about the dust" discount.

DO NOT RECOMMEND. WILL NOT RETURN.

(The front desk clerk was very kind and congenial. That person gets full marks. The corporation/ownership are fully at fault here.)

2026-08-13 • via Tripadvisor
S
Stay08485946544 • Couples • Port Austin, Michigan
2
Check on whether renovations are complete before booking!!!
Pros:

Hotel is under renovation and everything is a complete mess. Room is ok, but curtains have a 6inch gap that made sleep impossible with parking lot lighting. Really disappointing for this hotel brand.

2026-06-20 • via Tripadvisor
J
Julie • couple • us
2
Pros:

Breakfast

Cons:

Remodel? It was a remodel war zone. Dirty, no ice machine, no pool or sauna, painting EVERYWHERE so the smell was awful, torn non-working curtains in room, dusty. You had no business charging full price for this property!

2026-06-12 • via Nuitee
D
dubbelde • solo_traveller • us
5
2026-05-31 • via Nuitee
K
Kent • family_with_children • us
4
We were very disappointed!
Pros:

It was good. Liked the coffee and fresh friut.

Cons:

The hotel is renovating. It should NOT be hosting guests! There is a mess wherever you look. Our room had sheetrock dust everywhere. There were big chunks of tile putty all over the bathroom. Whoever is cleaning the rooms needs to step it up.

2026-05-26 • via Nuitee
L
Lindsay • family_with_children • us
4
Pros:

It was under construction, which was never mentioned when I called or when I booked online.

Cons:

I would not have chosen this hotel had I known it was under construction.

2026-05-13 • via Nuitee
S
samtO8794GQ • Business
2
Make sure it’s not under construction
Pros:

Maintenance and remodel going on during my week stay here. Construction workers here are extremely loud and dirty, they work til 11 o clock sometimes with no regard to the guests here. Trash all over the parking lot drywall pieces throughout the hallways. My one day off is Sunday and the construction crew is extremely loud. Water coming out of the pipes is completely white and full of sediment.

2026-05-10 • via Tripadvisor
I
Inna • couple • us
1
It was the worse experience!
Pros:

Location is good

Cons:

I am very disappointed with this hotel experience.

At the time of booking, there was absolutely no information anywhere that renovation work was taking place in the hotel. I could understand if the construction had been on another floor, but instead we literally had to walk through piles of construction materials just to reach our room.
Even worse, there was a strong smell of paint and acetone everywhere - from the lobby all the way to our room. It was very uncomfortable and unacceptable for guests.
The internet connection was also very unstable. At first, we could not connect at all. After calling the front desk, they suggested another way to connect, but the connection kept dropping every 10-15 minutes. No real solution was provided.
When we asked why renovation work had not been mentioned during booking, the staff insisted that the information was listed on Booking.com. However, after searching for about 10 minutes, even they could not find any mention of it.
Instead, they offered us a room in another hotel connected to their property, but it was clearly a cheaper hotel with a lower rating. When I asked about compensation, they offered only a $6 discount if we moved to the other hotel. This was not acceptable, so we canceled the reservation.
After a long and tiring day, this situation was extremely frustrating and disappointing.

I do not recommend staying here.

2026-04-22 • via Nuitee
A
Amber • couple • us
9
2026-02-13 • via Nuitee
B
Brian • couple • us
6
Will look for Comfort Suites chain next stay in Jamestown.
Pros:

Location good.

Cons:

Waffle maker, supplies there, no machine. Pool unavailable.

2026-01-20 • via Nuitee
R
Robinlyn • couple • us
7
2026-01-20 • via Nuitee
M
Michael • couple • us
1
Even though we had paid for the room in advance we left without staying and paid for a room at anoth
Cons:

Facility filthy we left without staying the night found another hotel.

2026-01-19 • via Nuitee
N
Natalie • couple • us
6
Cons:

Pool/hot tub area closed for construction. Tiles in bathroom missing a lot of grout.

2026-01-19 • via Nuitee
J
jessejT890GC • Couples
4
Meh
Pros:

Hot tub and pool drained. Outdated furnishings and older carpet. Clean though. Here for a weekend. Bed seems ok. At least we have heat!

2026-01-16 • via Tripadvisor
C
Cynthia • family_with_children • ca
8
2026-01-13 • via Nuitee
S
Stacy • couple • us
4
Not worth the price.
Pros:

The staff was nice and helpful.

Cons:

The room was clean but the bathroom was not clean. It had a dirty toilet, and the carpets in the room are pretty icky.

2026-01-12 • via Nuitee
K
Kelly • couple • us
7
2025-12-15 • via Nuitee
T
Toni • solo_traveller • us
10
2025-11-27 • via Nuitee