Sleep Inn & Suites Ronks - Lancaster Area

Mattress is hard and you can feel the innerspring when you lay down, you will feel back pain after you awake or can’t fall asleep because it did bother you whole night, you can hear everything happen outside the hallway or when they open or close the door around you, but staff is polite and area around the hotel is nice

We booked three rooms. None of them were clean or in good condition. The whole hotel could be updated and thoroughly cleaned. The staff was helpful but we would not stay there again.

Breakfast ample. Shopping nearby.

Most of the staff can barely speak English. Towels were paper thin. Mold and dust in AC filters. Water damage on walls in bathroom. No towel rods in bathroom. Coffee pot and accessories in bathroom. White socks were black on the bottom from walking around room. Gazebo outdoors have green fungus on benches. Broken benches at entrance to hotel. Would not recommend this to my worst enemy. Left hotel sick because of mold in the room.

Room (102) was great. Quiet, clean, comfy sheets and beds. Shower curtain was stained and should be replaced. Breakfast was ok, cereal, yogurt, bagels and waffles. The eating area was too small for the number of rooms. Pool had ALOT of chlorine but was still a nice addition.

The

Nice home stores within a short drive. Property is clean and feels safe.

The room and hallway had a over whelming odor of stale stagnant air. We were on the first floor and were able to open a window in the room it helped a little. I went to use the pool again strong odor of stale air, absolutely no ventilation.I did not chance using the pool. The bathroom was not the cleanest the were smudge marks on the inside of the door. The paint on the walls was chipped, and there was a small hole in the wall above the light switch.The hair dryer was held together with scotch tap. Luckily we had our own.The stopper in the tube did not work. We checked the room for bugs thankfully there were no signs of any. I tired to call the front desk with the in room phone it did not work. I then called on my cell to report it, I was told they would leave a note for the day people about the issue.The only reason we stay was because we had a long ride to get there and were only staying one day and leaving early in the morning. The next day when leaving ,we opened the door to be hit with the smell off over cooked waffles and maple syrup. When we walked to the lobby to check out we found the source of the smell. The complimentary breakfast was being served in a small little alcove to the left of the lobby. This hotel was a complete disappointment. The morning desk clerk went out of his way to help us with a issue we had with booking. I am going to call Expedia to see if I can get a full refund. Would not ever stay here again.

Place was dirty. Had to be moved 3 times. Pool was not clean and had knats. Rooms smelled musty and sheets/comforters were stained. What a disappointment.

property was well located near most of the lancaster attractions. my only complain is that I booked 3 rooms and each party was to pay for their own room but the hotel charged me for all three. They did help with mailing clothing left in room which was a great help

To be fair, things were generally okay, but there was one big issue that overshadows the rest. Room was on the first floor and window had been forced open at some point and not repaired. Latches were broken and you could not lock the window. Spoke to night attendant. Said hotel was full and could not get another room. Did not have a bar or rod to put into the track to block it from opening. I found a folding stool in the closet and wedged it into the window track to make it safe for the night.

Not staying there again.

Yes, we stayed overnight and had a great experience staying here.
Rich was very friendly as well as other staff I spoke to.
Will definitely return.

Everything was nice,would stay there anytime.

The front desk staff was very polite and helpful.

The location of this property is very good. Close place to eat and easy access to other areas. The staff was very helpful and friendly.

Clean and quite

Room and pool did not feel very clean, but it wasn’t gross. Everything felt a bit run down.

That said, staff was wonderful. Everything was convenient, and breakfast was nice.

Daytime manager was friendly as was Lucy. All was quiet within. Could have used a mirror over the dresser, but aside from that, everything was great!

Because we booked through 3rd party i was not allowed to apply my rewards number. AND the first room she gave us was for people with dogs which were didn’t have. The smell was over whelming!

I enjoyed the quiet. There were black, rotten bananas in the bowl all three mornings we were in the breakfast room.