The Berkeley Hotel

Hotels
8.6 (897 reviews)
1200 East Cary Street , Richmond , us

listing image 1
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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great service
Comfortable beds
Beautiful location
Cons:
Cleanliness issues
Amenities lacking
Noise from construction

Categories

Cleanliness
6.63
Several issues reported regarding uncleanliness and maintenance.
Service
10
Exceptional staff interactions noted consistently across reviews.
Location
9.6
Perfect location with easy access to local attractions.
Room Quality
8.64
Rooms noted as comfortable; some mentioned ongoing renovations.
Amenities
8.09
Limited amenities reported, like missing hair dryer and fridge.
Value for Money
9.62
Good value for the quality of stay, despite some minor issues.
Food and Beverage
7.58
Limited food options during stay; restaurant not open for brunch.
Overall Experience
8.63
Generally pleasant stay, marred by cleanliness and minor service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:02

Property Description

Luxurious Accommodations

Discover elegance and comfort at The Berkeley Hotel in Richmond, Virginia. Each guest room is adorned with cherry wood furnishings and offers modern amenities such as a flat-screen TV and coffee making facilities.

Convenient Facilities

Experience convenience with our business center, valet parking, and laundry services. Stay connected with free Wi-Fi access and take advantage of our partnership with the nearby fitness club for a rejuvenating workout session.

Prime Location

Situated in the heart of Richmond's city center, our hotel is just a short stroll from the iconic Virginia State Capitol and the intriguing Museum of Edgar Allen Poe. Explore the vibrant surroundings or unwind in the comfort of our upscale accommodations.

Book your stay at The Berkeley Hotel today and indulge in a memorable experience in Richmond.

Important information:

Upon check-in, photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    No special conditions apply for groups.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 32 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 897 reviews
Cleanliness: 6.63
Service: 10
Location: 9.6
Room Quality: 8.64
Amenities: 8.09
Value for Money: 9.62
Food and Beverage: 7.58
Overall Experience: 8.63
M
Mary • family_with_children • us
10
2026-04-17 • via Nuitee
F
Frank • couple • us
6
2026-04-13 • via Nuitee
D
David • family_with_children • us
9
2026-04-11 • via Nuitee
C
Crystal • couple • us
1
The Berkeley expects their "valued guests" to stay in a dust bowl of a construction site.
Pros:

The only thing that went well was that I was able to cancel the reservation. That's it.

Cons:

To my dismay, and contrary to the photos advertising the hotel when I booked a room there, I arrived to find the place under construction. The registration desk was cover with so much dust I could have written my name in it. Dust from the workers' machines was flying threw the air. They had no air purifiers and nothing else to ameliorate the situation, not even masks. Despite the front desk person saying the rooms were fine, mine was also so dusty I couldn't breathe and had to haul my luggage back downstairs and leave.

2026-04-02 • via Nuitee
C
Clare • extended_group • au
8
Pros:

Renovation in progress

Cons:

Assistance with bags

2026-03-31 • via Nuitee
B
Blake • solo_traveller • us
10
Nice quaint hotel
2026-03-30 • via Nuitee
J
Joanne • extended_group • us
5
Quite messy during renovations. Reset expectations!
Pros:

bed and size of room are quite comfortable

Cons:

ongoing renovations were not mentioned on website. no staff acknowledgements or apologies. And room was Not adequately cleaned. Looks like QA/QC of bathroom renovations has Not been completed - there's loose grout, loose sink faucet handles, dirt and dust alongside beds.

2026-03-29 • via Nuitee
B
Brent • couple • us
8
Excellent hospitality. Enjoyable stay.
Pros:

Classic style. Good ice. Neat decor.

Cons:

Limited restaurant hours. Outdated restaurant. Slow elevators. Lack of smart tv.

2026-03-23 • via Nuitee
K
Kevin • extended_group • us
9
Excellent place for a weekend with friends or family.
Pros:

Very impressed w the room and neighborhood.

2026-03-23 • via Nuitee
A
Angie • couple • us
1
Very disappointing. After the hotel agreed to issue a full refund for the 3 nights and booking.com also agreed to the fu
Pros:

It was in a central location

Cons:

The room wasn’t clean when we checked in. We requested that it be cleaned and the manager said no one was available to clean it. The next morning we spoke to a maid in the hallway and asked her to please clean and sweep the floor. The floor was absolutely disgusting. With cups, candy wrappers, dirt, trash and nail clippings everywhere! I took a video and have proof. When we returned back to our room, the maid still did not sweep the floor. She only left clean towels. We were so disgusted and did not feel comfortable sleeping in the bed. We tried to find another hotel but everything was booked. We decided to go home a day early and we were told by the hotel manager Alfreda, that she would contact booking.com to issue a full refund.

2026-03-23 • via Nuitee
K
koehler • couple • us
8
a quick night in Richmond
Pros:

Location is great.

Cons:

quite a bit of street noise, particularly the backing truck at 4 am

2026-03-22 • via Nuitee
E
Emily • couple • us
7
Nice, updated room, terrace offered little privacy, staff was nice, but building is under construction.
Pros:

Location and I liked the room I stayed in.

Cons:

I felt the price was too much since the place was under construction and looked terrible in the halls and elevators. I didn’t see any room service either. Also, someone on our floor was smoking so much weed day and night and it came into our room at times. Thought there was a no smoking policy. Also the terrace was kind of a shared space with a window from the hall looking in. I didn’t like that. You could walk right up to the neighboring room if you really wanted. Also, there were dirty cigarette butts all over the floor of the terrace.

2026-03-20 • via Nuitee
C
Charles • couple • us
5
Stay was good and place was clean
Pros:

It’s locations to everything around was good

Cons:

Bed was uncomfortable to be a updated room sorry hard as a brick

2026-03-08 • via Nuitee
S
SHARON • family_with_children • us
9
2026-03-01 • via Nuitee
V
virginiaspangenberg • Couples • Bloomsburg, Pennsylvania
4
Don’t stay here…unless you like staying in a construction site!
Pros:

February 2026: We stayed for only 1 night (thank goodness).
Nowhere on the hotel’s web site does it indicate that you will be overpaying to stay in a construction site! Not kidding! We only learned about the ongoing construction via a sign on our way to the elevators after checking in. The elevator had packing blankets hanging in it presumably to protect it from construction materials.
We were getting settled into our room (#1) when we noticed trash in the trashcans and an obviously used robe in the closet. So, a partially cleaned room? Upon calling the front desk we were told that there wasn’t any housekeeping available in the evening so we would be put into a new room. Btw the front desk lady was very pleasant.
Upon entering the new room (#2) we found ourselves in a literal construction site. Holes in walls, unfinished ceiling around sprinklers and fixtures, construction dust on everything, nuts and bolts on the floor, broken chairs on the balcony, a lighted mirror that didn’t light up, and a toilet that barely flushed. By this time we were travel weary and just went to sleep.
We will most definitely NOT be staying in this “4-star hotel” again…what a joke, it’s 2-star at best!
IF you choose to stay here, best of luck! We advise staying at Omni across the street if you like the area.

2026-02-28 • via Tripadvisor
P
Phillip • solo_traveller • us
10
2026-02-08 • via Nuitee
M
marybymcdonnell • Family • Warrenton, Virginia
8
Charming, well located, boutique hotel
Pros:

Great location in charming historic area near Capitol. Personnel are super helpful and friendly. excellent on site private restaurant as well as lots of good restaurants on the same street. Beds, pillows are so comfortable and bathrooms well appointed and large. Renovations underway with expectations of finishing by the end of the month.

2026-02-01 • via Tripadvisor
C
cristelao2026 • Business
10
Great stay!
Pros:

Hotel was nice and near the Capitol so we were able to walk. The rooms were very elegant. Everyone at the front desk was very kind. And I used the valet which was convenient. Angel S. Made that process easy!

2026-01-29 • via Tripadvisor
P
P5658WSbills • Couples
10
Staff pleasantry
Pros:

Angel, who was our valet made our stay more enjoyable. He was “Johnny On The Spot”, but even more so, cordial and welcoming. The rest of the staff was also very welcoming.

2026-01-25 • via Tripadvisor
V
VAButterfly • Solo travel • Arlington, Virginia
8
Beautiful accommodations in a historic hotel - need to work out some quirks
Pros:

I've stayed here many times before. The Berkeley is well located - a short walk to the State Capitol and the General Assembly. The neighborhood of Shockoe Slip is historic - some streets are cobblestone.

I had a beautifully remodeled room - very spacious, very clean. Several eco- friendly features such as motion-sensor lights. Good lighting, lots of electric outlets for recharging all my tech stuff!

But... hot water issue - only two nights with hot water. First night i took a really cold shower!) Maintenancethe next day helped - hot water on nights 2&3 (after running the water in the shower for 6 minutes!) Last night :: lukewarm water. (I heard other guests mention lack of hot water, too)

My keurig did not work that first night or the next morning @ breakfast. No coffee!! (Yes, I could have gotten coffee downstairs, but I was in PJs 🤪 ) Got a different keurig machine the next night. It worked!

Just 3 clothes hangers in the closet - I requested more - the ones they brought had small hanging "hooks" that didn't "fit" on the closet rod.

Noah was friendly and helpful.
Angel got my car and helped me load my numerous bags into the car. Greatly appreciated!

I did try their restaurant early one evening. I was pretty much their only diner. Service was friendly. Food was delicious and servings were generous. (Beet salad, mushroom risotto, passion fruit panna cotta). To bad they weren't keen the next day... never saw them item for breakfast.

Would I stay again? Maybe... but for the price , the issues I encountered made my stay less than wonderful.

2026-01-24 • via Tripadvisor