DoubleTree by Hilton Hotel Philadelphia Center City

Hotels
•
Doubletree by Hilton
8 (1806 reviews)
237 South Broad Street , Philadelphia , US
+1 215-893-1600

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
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Review Highlights

Pros:
Good location
Comfortable beds
Cons:
Poor cleanliness
Unorganized service
Dissatisfaction with food

Categories

Cleanliness
7
Multiple mentions of unclean rooms and poor hygiene practices.
Service
8.5
Some staff were friendly, but there were significant complaints regarding unorganized service and rudeness.
Location
10
Consistently praised for its excellent location.
Room Quality
7.5
Complaints about room assignment not matching booking and old room appearance.
Amenities
8
Some amenities were lacking, including breakfast options and operational hours.
Value for Money
8
Considered moderate with several complaints about service value.
Food and Beverage
6
Negative feedback on food quality and service; overpriced buffet.
Overall Experience
9
General sentiment was a mix of positive for location, but overall dissatisfaction with service and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:13

Property Description

Central Location
Situated in the heart of Philadelphia, DoubleTree by Hilton Hotel Philadelphia Center City is conveniently located near iconic landmarks such as the Liberty Bell and the Pennsylvanian Convention Center.

Dining Options
Indulge in a delightful culinary experience at Balcony Restaurant, offering a choice between a buffet spread or a delectable a-la-carte breakfast. For a more casual setting, visit the Standing O restaurant, a cozy bistro and bar serving up mouth-watering dishes.

Relaxation and Recreation
Unwind and recharge at the indoor pool or maintain your fitness routine at the well-equipped fitness centre. With room service available, you can enjoy ultimate convenience during your stay at our hotel.

Ready to experience the best of Philadelphia? Book your stay at DoubleTree by Hilton Hotel Philadelphia Center City now!

Important information:

Please note, guests must be 21 years or older to check-in to the hotel.

Please note, guests cannot book more than 9 rooms at the property, reservations may be canceled.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8
Based on 1806 reviews
Cleanliness: 7
Service: 8.5
Location: 10
Room Quality: 7.5
Amenities: 8
Value for Money: 8
Food and Beverage: 6
Overall Experience: 9
J
Jesica • solo_traveller • us
10
Would definitely stay again. Staff were friendly and breakfast was great.
Pros:

Clean, staff were nice, breakfast was good

Cons:

N/a

2026-10-14 • via Nuitee
A
Antonio • solo_traveller • us
10
2026-10-13 • via Nuitee
D
Dennis • couple • us
8
2026-10-12 • via Nuitee
U
Ulrike • extended_group • fr
8
2026-10-12 • via Nuitee
L
Lisa • extended_group • us
10
2026-10-12 • via Nuitee
J
Jing • solo_traveller • us
1
2026-10-12 • via Nuitee
J
Jing • solo_traveller • us
1
A RAT in the room!!! Even it’s 10th floor.
Cons:

There was a rat in the room!

2026-10-12 • via Nuitee
G
Guess • solo_traveller • us
10
2026-10-12 • via Nuitee
V
van Rens • couple • nl
8
Goed
Pros:

Berijkbaarheid en parkeren

Cons:

-

2026-10-11 • via Nuitee
L
L • family_with_children • us
8
I was very impressed with the area and atmosphere.
Pros:

Location. Cleanliness of the streets and walking areas.

Cons:

No microwave in the room closet door kept falling off the track. House keeping entered the room after I left out-I fell that should be a request only service.

2026-10-11 • via Nuitee
S
Sharon • couple • us
10
Pros:

Property was very nice

2026-10-11 • via Nuitee
S
santagata • solo_traveller • us
10
2026-10-10 • via Nuitee
D
Deborah • couple • us
10
2026-10-10 • via Nuitee
K
Kaylee • couple • us
10
Pros:

Breakfast

Cons:

Nothing amazing building

2026-10-10 • via Nuitee
B
Blanca • extended_group • us
10
2026-10-08 • via Nuitee
N
Nair • extended_group • gb
7
It was comfortable and pleasant stay.
Pros:

The location is very nice. And the warm cookies at the time of check in is amazing!!

2026-09-18 • via Nuitee
A
Aaron • couple • us
10
2026-09-17 • via Nuitee
S
sharonchen229 • solo_traveller • cn
9
Pros:

位置非常好，位于艺术街上，到市政厅和老城都可以步行到达。设施齐全，房间舒适，服务热情，尤其要夸一下前台的热饼干。

2026-09-16 • via Nuitee
M
Mary Morrison Sheppard • solo_traveller • us
8
2026-09-16 • via Nuitee
C
Charles • couple • us
10
2026-09-15 • via Nuitee