DoubleTree by Hilton Hotel Philadelphia Center City

Hotels
•
Doubletree by Hilton
8 (1628 reviews)
237 South Broad Street , Philadelphia , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Good location
Comfortable beds
Cons:
Poor cleanliness
Unorganized service
Dissatisfaction with food

Categories

Cleanliness
7
Multiple mentions of unclean rooms and poor hygiene practices.
Service
8.5
Some staff were friendly, but there were significant complaints regarding unorganized service and rudeness.
Location
10
Consistently praised for its excellent location.
Room Quality
7.5
Complaints about room assignment not matching booking and old room appearance.
Amenities
8
Some amenities were lacking, including breakfast options and operational hours.
Value for Money
8
Considered moderate with several complaints about service value.
Food and Beverage
6
Negative feedback on food quality and service; overpriced buffet.
Overall Experience
9
General sentiment was a mix of positive for location, but overall dissatisfaction with service and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:13

Property Description

Central Location
Situated in the heart of Philadelphia, DoubleTree by Hilton Hotel Philadelphia Center City is conveniently located near iconic landmarks such as the Liberty Bell and the Pennsylvanian Convention Center.

Dining Options
Indulge in a delightful culinary experience at Balcony Restaurant, offering a choice between a buffet spread or a delectable a-la-carte breakfast. For a more casual setting, visit the Standing O restaurant, a cozy bistro and bar serving up mouth-watering dishes.

Relaxation and Recreation
Unwind and recharge at the indoor pool or maintain your fitness routine at the well-equipped fitness centre. With room service available, you can enjoy ultimate convenience during your stay at our hotel.

Ready to experience the best of Philadelphia? Book your stay at DoubleTree by Hilton Hotel Philadelphia Center City now!

Important information:

Please note, guests must be 21 years or older to check-in to the hotel.

Please note, guests cannot book more than 9 rooms at the property, reservations may be canceled.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 9.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 38 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8
Based on 1628 reviews
Cleanliness: 7
Service: 8.5
Location: 10
Room Quality: 7.5
Amenities: 8
Value for Money: 8
Food and Beverage: 6
Overall Experience: 9
C
Christine • couple • us
9
Staff is a huge thumbs up and can’t beat location
Pros:

Great location, helpful staff. Staff in restaurant were awesome!

Cons:

Shuttle in morning could come more frequently but the driver was awesome! He was so nice and helpful!

2026-06-20 • via Nuitee
A
Abbie • couple • us
10
Pros:

Convenience and warm cookies

2026-06-20 • via Nuitee
M
Monlade • solo_traveller • us
8
Pros:

Sevice..location..overall room

Cons:

Housekeeping coming in the evening after we were out all day

2026-06-18 • via Nuitee
C
Cody • family_with_children • us
9
Cons:

I will never use booking.com ever again

2026-06-16 • via Nuitee
M
Maria • couple • ec
4
Disappointing
Pros:

The lobby and bar tender where good

Cons:

Lobby ok but room old, dirty and noisy

2026-06-16 • via Nuitee
T
Temple • extended_group • us
9
2026-06-16 • via Nuitee
L
Licia • solo_traveller • br
8
2026-06-14 • via Nuitee
G
Gregorio • extended_group • ar
9
Nice stay at a perfect location to visit Philadelphia
Pros:

Location is perfect. Friednly staff. Rooms are nice, with a bathroom that actually has a door you can close. Good value for money

Cons:

Gym could use an upgrade, especially since there's room for more equipment.

2026-06-13 • via Nuitee
K
Kristian • solo_traveller • us
9
2026-06-12 • via Nuitee
K
KAMMERER • couple • ch
9
Tres bon séjour, bel endroit et super staff
Pros:

L emplacement central dans la ville , tout peut se faire a pied ;
La surface de la chambre, le comfort du lit.
La qualité d accueil par le personnel
Un magasin sur place pour acheter ce qu’il manque ouvert suffisamment tard

Cons:

L’isolation phonique, on entendait les voisins parler et regarder la télévision , seul point négatif

2026-06-10 • via Nuitee
F
Felicia • couple • il
8
2026-06-09 • via Nuitee
A
Amber • extended_group • us
8
2026-06-08 • via Nuitee
I
Ingrao • couple • us
8
Good
Pros:

Very good!

Cons:

Bathroom needs update. Toilet wasn't flush well.

2026-06-08 • via Nuitee
X
Xiaojun • family_with_children • ie
9
2026-06-08 • via Nuitee
A
Ashanta • couple • us
10
I love this hotel!!!!
Pros:

Customer Service-Janet was very helpful and polite

Cons:

N/A

2026-06-07 • via Nuitee
A
Audrey • couple • fr
9
Super emplacement je recommande
Pros:

Tres bel emplacement et personnel sympathique. Chambre confortable

Cons:

Un petit rafraîchissement à prévoir dans la salle de bain

2026-06-07 • via Nuitee
R
Robert • solo_traveller • us
10
2026-06-07 • via Nuitee
A
angelique • family_with_children • us
10
2026-06-05 • via Nuitee
J
Jeffrey • extended_group • us
10
2026-06-04 • via Nuitee
R
Roach • couple • us
10
Pros:

The breakfast was great we ordered off the menu, the free cookies were delicious. Front desk was extremely friendly.

Cons:

48.00 a night for parking

2026-06-03 • via Nuitee