DoubleTree by Hilton Hotel Philadelphia Center City

Hotels
•
Doubletree by Hilton
8 (1569 reviews)
237 South Broad Street , Philadelphia , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Comfortable beds
Cons:
Poor cleanliness
Unorganized service
Dissatisfaction with food

Categories

Cleanliness
7
Multiple mentions of unclean rooms and poor hygiene practices.
Service
8.5
Some staff were friendly, but there were significant complaints regarding unorganized service and rudeness.
Location
10
Consistently praised for its excellent location.
Room Quality
7.5
Complaints about room assignment not matching booking and old room appearance.
Amenities
8
Some amenities were lacking, including breakfast options and operational hours.
Value for Money
8
Considered moderate with several complaints about service value.
Food and Beverage
6
Negative feedback on food quality and service; overpriced buffet.
Overall Experience
9
General sentiment was a mix of positive for location, but overall dissatisfaction with service and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:13

Property Description

Central Location
Situated in the heart of Philadelphia, DoubleTree by Hilton Hotel Philadelphia Center City is conveniently located near iconic landmarks such as the Liberty Bell and the Pennsylvanian Convention Center.

Dining Options
Indulge in a delightful culinary experience at Balcony Restaurant, offering a choice between a buffet spread or a delectable a-la-carte breakfast. For a more casual setting, visit the Standing O restaurant, a cozy bistro and bar serving up mouth-watering dishes.

Relaxation and Recreation
Unwind and recharge at the indoor pool or maintain your fitness routine at the well-equipped fitness centre. With room service available, you can enjoy ultimate convenience during your stay at our hotel.

Ready to experience the best of Philadelphia? Book your stay at DoubleTree by Hilton Hotel Philadelphia Center City now!

Important information:

Please note, guests must be 21 years or older to check-in to the hotel.

Please note, guests cannot book more than 9 rooms at the property, reservations may be canceled.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 9.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 38 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 1569 reviews
Cleanliness: 7
Service: 8.5
Location: 10
Room Quality: 7.5
Amenities: 8
Value for Money: 8
Food and Beverage: 6
Overall Experience: 9
B
Barrenwer • couple • gb
8
Pros:

The location was very good

2026-05-02 • via Nuitee
T
thakre • family_with_children • it
7
2026-04-30 • via Nuitee
• extended_group • us
10
2026-04-28 • via Nuitee
V
Veloso • family_with_children • us
10
Nice location with very friendly staff.
Pros:

I needed to change my reservation upon check-in to a handicapped accessible room. It was Friday 24 April around 4:00 p.m. which was very busy. Many people were checking in. However, the clerk behind the desk patiently took the time to find me one, which I highly appreciated. We loved the room which had a nice spacious bathroom. My family & I had the breakfast buffet. The staff was very professional and friendly there. We we offered coffee and creamer soon after our arrival. Our room was cleaned well every day. Upon check out which was at 2:40 a.m. April 27, 2026. I was slightly surprised to see someone behind the desk who quickly and efficiently handled my check out. I had noted her name in my iPhone which started with a "J," because she was so friendly and cheerful. Unfortunately due to autocorrect, it had changed the correct spelling of her name. I'd like to complement her for being polite and very pleasant.

Cons:

Not applicable.

2026-04-28 • via Nuitee
J
Jake • couple • us
9
Great comfy rooms, friendly staff, great location
Pros:

Staff were great. Even got given a cookie at check in!

Cons:

Nothing really. It was great

2026-04-28 • via Nuitee
J
Jaleh • couple • us
8
Pros:

Clean, good location,

Cons:

Trouble with check in

2026-04-28 • via Nuitee
P
Patrick • couple • us
10
Pros:

Cookies! The room and view was excellent. Staff was great. All good. Will be our consistent place to stay when visiting CHOP.

2026-04-28 • via Nuitee
B
Ben • solo_traveller • gh
7
Pros:

The breakfast was super.

Cons:

Check in queue was too much.

2026-04-27 • via Nuitee
L
Laura • family_with_children • br
10
2026-04-27 • via Nuitee
M
Monlade • solo_traveller • us
8
Pros:

Good location..clean good customer. Service

Cons:

That the snack area downstairs didn't stay open later

2026-04-23 • via Nuitee
T
Tara • couple • us
10
2026-04-21 • via Nuitee
Q
Qun • solo_traveller • us
4
非常失望
Pros:

地理位置

Cons:

服务质量

2026-04-21 • via Nuitee
D
Deanna • family_with_children • us
10
2026-04-21 • via Nuitee
• extended_group • kz
9
2026-04-21 • via Nuitee
J
James • couple • us
8
Cons:

Could have had better and cheaper breakfast options.

2026-04-20 • via Nuitee
S
Shanta • couple • us
10
WOW! I am in love with this place!!
Pros:

This peppery is beautiful! From top to bottom inside and out, I love my room. The cleanliness. The location, the customer service…WOW!!!

Cons:

N/A

2026-04-19 • via Nuitee
D
Draper-Terrell • solo_traveller • us
8
2026-04-19 • via Nuitee
J
Jasmine • extended_group • us
10
2026-04-18 • via Nuitee
G
Graceanne • couple • us
9
It was comfortable and fun
Pros:

Location was great, room was clean and spacious.

2026-04-17 • via Nuitee
S
Sheri • couple • us
10
Beautiful hotel right in the middle of the arts district where you can walk to all the theaters and restaurants.
Pros:

Clean, comfortable, friendly, center of the city

Cons:

Nothing

2026-04-14 • via Nuitee