DoubleTree by Hilton Hotel Philadelphia Center City

Hotels
•
Doubletree by Hilton
8 (1806 reviews)
237 South Broad Street , Philadelphia , US

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Good location
Comfortable beds
Cons:
Poor cleanliness
Unorganized service
Dissatisfaction with food

Categories

Cleanliness
7
Multiple mentions of unclean rooms and poor hygiene practices.
Service
8.5
Some staff were friendly, but there were significant complaints regarding unorganized service and rudeness.
Location
10
Consistently praised for its excellent location.
Room Quality
7.5
Complaints about room assignment not matching booking and old room appearance.
Amenities
8
Some amenities were lacking, including breakfast options and operational hours.
Value for Money
8
Considered moderate with several complaints about service value.
Food and Beverage
6
Negative feedback on food quality and service; overpriced buffet.
Overall Experience
9
General sentiment was a mix of positive for location, but overall dissatisfaction with service and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:13

Property Description

Central Location
Situated in the heart of Philadelphia, DoubleTree by Hilton Hotel Philadelphia Center City is conveniently located near iconic landmarks such as the Liberty Bell and the Pennsylvanian Convention Center.

Dining Options
Indulge in a delightful culinary experience at Balcony Restaurant, offering a choice between a buffet spread or a delectable a-la-carte breakfast. For a more casual setting, visit the Standing O restaurant, a cozy bistro and bar serving up mouth-watering dishes.

Relaxation and Recreation
Unwind and recharge at the indoor pool or maintain your fitness routine at the well-equipped fitness centre. With room service available, you can enjoy ultimate convenience during your stay at our hotel.

Ready to experience the best of Philadelphia? Book your stay at DoubleTree by Hilton Hotel Philadelphia Center City now!

Important information:

Please note, guests must be 21 years or older to check-in to the hotel.

Please note, guests cannot book more than 9 rooms at the property, reservations may be canceled.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 1806 reviews
Cleanliness: 7
Service: 8.5
Location: 10
Room Quality: 7.5
Amenities: 8
Value for Money: 8
Food and Beverage: 6
Overall Experience: 9
N
Nair • extended_group • gb
7
It was comfortable and pleasant stay.
Pros:

The location is very nice. And the warm cookies at the time of check in is amazing!!

2026-09-18 • via Nuitee
A
Aaron • couple • us
10
2026-09-17 • via Nuitee
S
sharonchen229 • solo_traveller • cn
9
Pros:

位置非常好,位于艺术街上,到市政厅和老城都可以步行到达。设施齐全,房间舒适,服务热情,尤其要夸一下前台的热饼干。

2026-09-16 • via Nuitee
M
Mary Morrison Sheppard • solo_traveller • us
8
2026-09-16 • via Nuitee
C
Charles • couple • us
10
2026-09-15 • via Nuitee
M
Michał • family_with_children • pl
9
Pros:

Świetna lokalizacja, piękny duży pokój, super bar.

2026-09-15 • via Nuitee
D
Dorothy • couple • us
10
2026-09-14 • via Nuitee
J
John • couple • us
2
Not good
Pros:

Location

Cons:

Room was horrible, huge crack in the sink, rotating mirror was hanging barely in wall. Shower curtain had a rod hanging from ceiling which did not allow you to open shower fully. Iron was horrible and only leaked. I gave my ticket from the garage right next to the hotel. When checking out they said they did not have it on file and were trying to make me pay additional for it. The bar in the lobby which was not crowded took over twenty minutes after we ordered our drinks to actually get them. We only ordered a miller lite and Blue Berry martini

2026-09-14 • via Nuitee
D
Dorothy • couple • us
10
Came in to see the opening eagles game
Pros:

Location to stadiums and broad street public transportation
The on site bar and rest was great with friendly knowledgeable staff
All staff was friendly and accommodating

Cons:

Nothing

2026-09-14 • via Nuitee
R
Richard • family_with_children • us
10
2026-09-12 • via Nuitee
W
William • solo_traveller • us
10
2026-09-10 • via Nuitee
E
Ebony • couple • us
1
I will not be booking another stay in a Hilton hotel.
Pros:

The location is the only good thing about this hotel.

Cons:

The toilet had issues flushing, the refrigerator in my room did not work, there were no carts to help carry luggage, and no microwave in the room

2026-09-10 • via Nuitee
S
Steve • solo_traveller • us
10
2026-09-09 • via Nuitee
B
Barnel • solo_traveller • us
7
Cons:

The showers are a bit outdated

2026-09-08 • via Nuitee
K
Kathryn • family_with_children • us
5
Cons:

The lobby smelled like someone got sick and they didn’t clean it up well enough.

2026-09-08 • via Nuitee
M
Marcus • family_with_children • us
2
They have a pest control problem and lack of essential services
Pros:

In center city

Cons:

Two Rooms, Two Rat Sightings. I Would Not Recommend This Hotel.
My stay at the DoubleTree by Hilton Hotel Philadelphia Center City has been one of the most disappointing hotel experiences I have had.
I was originally staying in room 709, where I personally saw a rat. I immediately reported the situation and was moved to another room. I appreciated being relocated, but unfortunately, that did not solve the problem. After being moved, I personally saw another rat in room 2011.
Seeing a rat in one hotel room is disturbing enough. Seeing rats in two separate rooms on completely different floors during the same stay raises serious concerns for me about the property’s pest-control and sanitation conditions.
There were other problems as well. Water was leaking around the window in my room, to the point that I had to put a towel down myself to absorb the water.
The lack of basic amenities made the experience even more frustrating. Reviews and older information about this hotel mention a pool, but there is no functioning pool available during my stay. The rooms also do not have microwaves. After having pasta delivered, I called and asked for cutlery and was told they had none available. At approximately 1:00 a.m., I had to walk to another hotel just to get utensils so I could eat my food before it got cold. Reheating it wasn’t exactly an option either—unless I planned on starting a campfire in the room.
I understand that hotels can have maintenance issues and unexpected problems. What I cannot overlook is being moved from one room because I saw a rat, only to encounter another rat in the replacement room.
For the price of a stay at a DoubleTree by Hilton, expecting a clean, dry, rodent-free room and basic necessities such as eating utensils is not unreasonable.

2026-09-08 • via Nuitee
L
Luis • family_with_children • us
8
2026-09-07 • via Nuitee
B
Brenda • family_with_children • us
1
Rats on property
Pros:

Rodents on property, nothing to like.

Cons:

Rodents on property and we have a problem contacting a decision maker with booking.com. We would like a refund which should be very simple but we have to get our lawyer involved. I could post a photo of the rat if you would like.

2026-09-07 • via Nuitee
Y
Yu Chen • couple • us
10
Good
Pros:

The location is awesome and they have garage nearby!

2026-09-07 • via Nuitee
T
Tara • couple • us
10
It was a great experience.
Pros:

Location and friendly staff.

Cons:

N/A

2026-09-07 • via Nuitee