DoubleTree by Hilton Hotel Philadelphia Center City

Hotels
Doubletree by Hilton
8 (1806 reviews)
237 South Broad Street , Philadelphia , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Good location
Comfortable beds
Cons:
Poor cleanliness
Unorganized service
Dissatisfaction with food

Categories

Cleanliness
7
Multiple mentions of unclean rooms and poor hygiene practices.
Service
8.5
Some staff were friendly, but there were significant complaints regarding unorganized service and rudeness.
Location
10
Consistently praised for its excellent location.
Room Quality
7.5
Complaints about room assignment not matching booking and old room appearance.
Amenities
8
Some amenities were lacking, including breakfast options and operational hours.
Value for Money
8
Considered moderate with several complaints about service value.
Food and Beverage
6
Negative feedback on food quality and service; overpriced buffet.
Overall Experience
9
General sentiment was a mix of positive for location, but overall dissatisfaction with service and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:13

Property Description

Central Location
Situated in the heart of Philadelphia, DoubleTree by Hilton Hotel Philadelphia Center City is conveniently located near iconic landmarks such as the Liberty Bell and the Pennsylvanian Convention Center.

Dining Options
Indulge in a delightful culinary experience at Balcony Restaurant, offering a choice between a buffet spread or a delectable a-la-carte breakfast. For a more casual setting, visit the Standing O restaurant, a cozy bistro and bar serving up mouth-watering dishes.

Relaxation and Recreation
Unwind and recharge at the indoor pool or maintain your fitness routine at the well-equipped fitness centre. With room service available, you can enjoy ultimate convenience during your stay at our hotel.

Ready to experience the best of Philadelphia? Book your stay at DoubleTree by Hilton Hotel Philadelphia Center City now!

Important information:

Please note, guests must be 21 years or older to check-in to the hotel.

Please note, guests cannot book more than 9 rooms at the property, reservations may be canceled.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 1806 reviews
Cleanliness: 7
Service: 8.5
Location: 10
Room Quality: 7.5
Amenities: 8
Value for Money: 8
Food and Beverage: 6
Overall Experience: 9
I
Iva solo_traveller bg
9
Отлично
Pros:

Беше чисто, удобно, достатъчно голямо, хубава гледка и имаше всичко необходимо за престоя ни.

Cons:

Като излизахме от паркинга, на рецепцията не бяха отбелязали че сме го платили и това ни костваше допълнителни обяснения и разкарване.

2026-08-28 via Nuitee
A
Amleto extended_group us
8
We will return, I am sure, next visit to Philly.
Pros:

We liked the room 2317 with the view of S. Broad St. Fun in the family atmosphere on weekend.

Cons:

Bit of a mix up on the room number we were given. Manager corrected quickly.

2026-08-28 via Nuitee
K
Kimberly couple us
8
2026-08-27 via Nuitee
B
BEGOÑA family_with_children es
6
Bien pero con mucho ruido.
Pros:

La
Habitación era muy grande

Cons:

La
Habitación estaba detrás de los ascensores y había mucho ruido durante todo el día y noche.

2026-08-27 via Nuitee
M
Maria family_with_children it
7
Pros:

Il kit di benvenuto molto apprezzato
Le camere ampie
la zona colazione con cibo vario
la posizione ottima per visitare la città
Siamo stati solo una notte nella struttura

Cons:

Mi aspettavo un bagno piu' moderno (non la tenda nella vasca da bagno ma piuttosto una chiusura vetrata)
L'aria condizionata era molto rumorosa e siamo stati costretti a chiuderla per poter dormire

2026-08-26 via Nuitee
D
Dan solo_traveller us
5
Mid
Pros:

They gave me a cookie at check-in. And it was warm.

Cons:

Like hot water in the shower? I would have, too.

2026-08-25 via Nuitee
D
Daniel solo_traveller us
10
2026-08-24 via Nuitee
G
Gayla family_with_children us
9
2026-08-24 via Nuitee
A
Arelys couple us
7
2026-08-23 via Nuitee
J
JESSICA extended_group mx
1
2 RATONES EN MI HABITACION
Pros:

Había 2 ratones en mi cuarto
El staff se portó grosero y no me ayudaron con la situación

Ayúdenme por favor

Cons:

Había 2 ratones en mi cuarto
El staff se portó grosero y no me ayudaron con la situación


Siguen sin tomar responsabilidad por lo sucedido

2026-08-23 via Nuitee
M
Mary Beth solo_traveller us
10
2026-08-22 via Nuitee
K
Kamal solo_traveller in
8
2026-08-21 via Nuitee
C
Clara family_with_children es
9
Excelente habitación en el centro de la cuidad
Pros:

Habitación muy amplia, muy luminosa con unas vistas excelentes a la cuidad. Totalmente recomendable. Nos dieron una cookie al llegar que estaba deliciosa :-)

Cons:

Todo bien

2026-08-21 via Nuitee
F
Frederik solo_traveller nl
9
2026-08-21 via Nuitee
A
Anshuman couple us
9
2026-08-19 via Nuitee
E
EVGENY solo_traveller ru
8
2026-08-18 via Nuitee
N
Nicolas family_with_children be
7
Bien
Pros:

Bien placé, personnel efficace et sympathique.

Cons:

Défaut de ménage dans la salle de bain à notre arrivée. Savon fondu et collé près du lavabo, toilettes pas nettoyées. Sûrement un oubli…

2026-08-18 via Nuitee
J
Jennifer couple us
9
Pros:

I liked the location and the staff.

Cons:

I don’t like the fact that the rooms were super expensive because there was a concert in town.

2026-08-17 via Nuitee
S
Sau hing family_with_children hk
10
Pros:

Clean hotel

2026-08-17 via Nuitee
D
Denis extended_group de
5
In Ordnung und kann trotz allem negativen mit Abstrichen empfohlen werden!
Pros:

Die Lage war Ok, das Hotel an sich ist wenn man herein kommt ansprechend, eigene Parkgarage. Smart Tv. Die Zimmerschnitte waren sehr ansprechend, kostenloses Zitronenwasser 24 Std. in der Lobby. Personal war professionell und neutral freundlich.
Metro und Busstation direkt vor dem Hotel.

Cons:

Die Zimmer sind in die Jahre gekommen und bedürfen einer Modernisierung. Teppichboden stellenweise beschädigt/verunreinigt. Badewanne beschädigt und stellenweise am rosten. Duscharmatur ohne Bedienungsanleitung nicht zu bedienen, Wasserdruck gerade so OK. Tresor trotz versuchter Instandsetzung durch Haustechnik defekt.

2026-08-16 via Nuitee