DoubleTree by Hilton Hotel Philadelphia Center City

Hotels
•
Doubletree by Hilton
8 (1486 reviews)
237 South Broad Street , Philadelphia , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Comfortable beds
Cons:
Poor cleanliness
Unorganized service
Dissatisfaction with food

Categories

Cleanliness
7
Multiple mentions of unclean rooms and poor hygiene practices.
Service
8.5
Some staff were friendly, but there were significant complaints regarding unorganized service and rudeness.
Location
10
Consistently praised for its excellent location.
Room Quality
7.5
Complaints about room assignment not matching booking and old room appearance.
Amenities
8
Some amenities were lacking, including breakfast options and operational hours.
Value for Money
8
Considered moderate with several complaints about service value.
Food and Beverage
6
Negative feedback on food quality and service; overpriced buffet.
Overall Experience
9
General sentiment was a mix of positive for location, but overall dissatisfaction with service and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:13

Property Description

Central Location
Situated in the heart of Philadelphia, DoubleTree by Hilton Hotel Philadelphia Center City is conveniently located near iconic landmarks such as the Liberty Bell and the Pennsylvanian Convention Center.

Dining Options
Indulge in a delightful culinary experience at Balcony Restaurant, offering a choice between a buffet spread or a delectable a-la-carte breakfast. For a more casual setting, visit the Standing O restaurant, a cozy bistro and bar serving up mouth-watering dishes.

Relaxation and Recreation
Unwind and recharge at the indoor pool or maintain your fitness routine at the well-equipped fitness centre. With room service available, you can enjoy ultimate convenience during your stay at our hotel.

Ready to experience the best of Philadelphia? Book your stay at DoubleTree by Hilton Hotel Philadelphia Center City now!

Important information:

Please note, guests must be 21 years or older to check-in to the hotel.

Please note, guests cannot book more than 9 rooms at the property, reservations may be canceled.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 9.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 38 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 1486 reviews
Cleanliness: 7
Service: 8.5
Location: 10
Room Quality: 7.5
Amenities: 8
Value for Money: 8
Food and Beverage: 6
Overall Experience: 9
T
Timothy • couple • us
8
Pros:

Excellent location

Cons:

Nothing

2026-04-04 • via Nuitee
M
Mirchev • couple • bg
8
2026-04-03 • via Nuitee
S
Sid Kaplan • couple • us
10
All excellent. Ann at the front desk was the best!
Pros:

All excellent.

2026-04-02 • via Nuitee
W
White • solo_traveller • us
10
n/a
Pros:

i loved the corner room and definitely want to book my next stay in that room or another corner room

Cons:

n/a

2026-04-02 • via Nuitee
S
Sara • extended_group • es
9
2026-03-29 • via Nuitee
A
Andrew • family_with_children • au
8
Pros:

Great location in the centre of the city, kids loved the pool.

2026-03-27 • via Nuitee
G
Ghaddar • extended_group • us
7
2026-03-26 • via Nuitee
A
Aiana • couple • kz
5
Pros:

Location

Cons:

I would like to report several issues with our room.

Firstly, our room was not cleaned.
Secondly, on the first day, there was no electricity in both our room and the corridor.
And the shower was broken — it even caused us a minor injury.

2026-03-25 • via Nuitee
S
Silvia • family_with_children • us
8
2026-03-25 • via Nuitee
J
Jose • solo_traveller • us
10
2026-03-24 • via Nuitee
B
başak • family_with_children • tr
9
Bir dahaki Philadelphia ziyaretimde kesinlikle tekrar kalacağım
Pros:

Personel özellikle resepsiyon da bulunan Serkan bey her konuda çok yardımcı oldu.kendisine çok teşekkür ediyorum.yataklar çok rahattı,konumu inanılmaz merkezi idi.

2026-03-23 • via Nuitee
K
Kaitlyn • couple • us
10
2026-03-22 • via Nuitee
!
! • couple • us
10
Pros:

everything

2026-03-19 • via Nuitee
J
Jamal • couple • us
10
2026-03-18 • via Nuitee
M
Michael • couple • us
10
Amazing
Pros:

The art work

Cons:

Nothing

2026-03-18 • via Nuitee
J
JoJo • couple • us
10
2026-03-17 • via Nuitee
C
Claire • couple • ie
4
Ok ….wasnt a pleasant area to relax with a drink
Pros:

Reception staff and concierge were lovely . Perfect location

Cons:

Bar staff very rude .

2026-03-17 • via Nuitee
J
Jamal • couple • us
10
2026-03-16 • via Nuitee
F
Floor • family_with_children • nl
8
2026-03-16 • via Nuitee
M
Mariana • solo_traveller • ar
10
2026-03-13 • via Nuitee