Embassy Suites By Hilton Knoxville Downtown

Hotels
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Embassy Suites Hotels
9.3 (527 reviews)
507 South Gay St , Knoxville , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Excellent breakfast
Clean rooms
Cons:
Room price during peak times
Limited TV channels
Small pool

Categories

Cleanliness
9.45
Overall cleanliness praised; rooms are very clean and spacious.
Service
9.95
Exceptional service mentioned multiple times, especially by staff like Tim and Kenzie.
Location
9.45
Great location noted for walkability and convenience.
Room Quality
8.95
Rooms are comfortable and well-decorated with great views.
Amenities
8.95
Standard amenities, enjoyable rooftop lounge and breakfast, some areas could be improved.
Value for Money
8.45
Pricey during busy periods, but comparable to similar properties.
Food and Beverage
9.45
Complimentary breakfast received positive remarks for variety and quality.
Overall Experience
9.75
Most reviews express satisfaction; would visit again.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 16:59

Property Description

Luxurious Accommodations
Embassy Suites By Hilton Knoxville Downtown offers air-conditioned rooms with modern amenities, ensuring a comfortable stay for guests. Each room is equipped with a desk, flat-screen TV, and a coffee machine, providing the perfect blend of convenience and luxury.

Convenient Facilities
This 4-star hotel boasts a fitness centre, free WiFi, and a terrace for guests to unwind. With room service, a restaurant serving delectable American and Mexican cuisine, and a bar offering refreshing cocktails, guests can enjoy a seamless and enjoyable stay.

Business and Leisure
Whether visiting for business or leisure, guests can take advantage of the business centre, meeting, and banquet facilities available at the hotel. Start your day with a delicious buffet breakfast before exploring nearby attractions like Market Square and Knoxville Convention Center.

Book your stay at Embassy Suites By Hilton Knoxville Downtown for an unforgettable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Thu, Oct 1, 2026 until Wed, Mar 31, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs USD 35 per day.

Location

Guest Reviews

9.3
Based on 527 reviews
Cleanliness: 9.45
Service: 9.95
Location: 9.45
Room Quality: 8.95
Amenities: 8.95
Value for Money: 8.45
Food and Beverage: 9.45
Overall Experience: 9.75
C
Catherine • family_with_children • us
9
2026-07-02 • via Nuitee
M
Melissa • family_with_children • us
6
Nice for one night
Pros:

The property was beautiful. The rooms were very clean and comfortable. BEST BREAKFAST EVER!

Cons:

The pool was too small for the amount of people there.

2026-07-02 • via Nuitee
A
Anna • family_with_children • us
10
Pros:

Breakfast was great for the family and the staff was very helpful as we had a large party

2026-07-02 • via Nuitee
U
Unntashay • family_with_children • us
8
2026-06-28 • via Nuitee
T
Todd • family_with_children • us
10
2026-06-23 • via Nuitee
S
Sally • family_with_children • us
10
Can not say enough positive things about this location. Would stay again in a heartbeat!
Pros:

Rooftop pool, rooftop bar, early check-in, nice rooms, valet was easy

Cons:

Can’t think of anything

2026-06-19 • via Nuitee
G
Gary • solo_traveller • us
6
Pros:

Everything was amazing!! Room was clean, great location.

Cons:

Housekeeping staff knocked non stop at 9am until I answered door to be asked if I would check out. I understand check out is at 11am. I get people check out early but some people dont get on until late an sleep until closer to check out. I stated I would check out at 11am. So 10am comes. Knocking again until I answered door to be asked by the same lady if I would check out. I have never experienced this anywhere. We have a large family so we got two separate hotel rooms. My oldest daughter was in room alone in other room at 9am when this happened to her and it freaked her out. She was also asked to check out. We thought we found a great place for our future knoxville trips but I dont believe we will be staying there again.

2026-06-17 • via Nuitee
W
Worthey • solo_traveller • us
10
I only slept there for a few hours, Found the hotel extremely overpriced, purchased the name.
Pros:

Bed was comfortable.

Cons:

No sunlight in the room. Window faced a wall of another building.

2026-06-16 • via Nuitee
A
A. Ire • solo_traveller • us
10
Pros:

Our stay was quite enjoyable. We liked the breakfast every morning and coffee shop in the loby. The location let us walk to many places and when we needed to drive, the valet service was quick to get our car. The hotel was clean, safe, and staff was friendly.

2026-06-15 • via Nuitee
H
Hilario • family_with_children • us
7
Kind of too expensive
Pros:

Kind ok need more fruit tables

Cons:

Rates too high plus be at 300 a night you guys shoul have parking spaice not to charge 40 dollars a night por parking

2026-06-14 • via Nuitee
J
Jenifer • family_with_children • us
10
2026-06-12 • via Nuitee
T
Tayza • couple • us
10
2026-06-05 • via Nuitee
J
John • solo_traveller • us
10
2026-06-02 • via Nuitee
K
Kristy • extended_group • us
9
2026-06-01 • via Nuitee
C
chadfI9963HI • Friends getaway
10
Great stay and great valet
Pros:

Stayed here for a few days and had a really great experience overall. The valet manager Michael was super helpful throughout my stay and always made everything easy and stress-free. He was friendly, professional, and went out of his way to help whenever I had questions or needed my car. You can tell he genuinely cares about the guests and making sure everyone has a good experience. Definitely one of the main reasons my stay was so enjoyable.

2026-05-25 • via Tripadvisor
L
Laken • family_with_children • us
9
We would definitely stay here again. The hotel is beautiful, it’s nice to have food and coffee options there, and the ro
Pros:

Beautiful property - we loved the rooftop pool and lounge area! Very convenient and walkable to everything downtown.

Cons:

There was no true hotel parking lot - had to find a parking garage. Beds were not the most comfortable.

2026-05-25 • via Nuitee
F
Flyingboy58 • Business • Fort Lauderdale, Broward County, Florida
8
Weird experience.
Pros:

This is a pretty nice hotel. The lobby is well done. The rooms are clean. One oddity. I was assigned a room on the second floor and I wanted to be higher so I picked a room on the 7th floor. At check in the guy told be that because I’m lifetime Diamond he was upgrading me to a corner room so I’d have a great view. He actually gave me a room back on the second floor that looked into an alley. It wasn’t a corner room at all.

2026-05-20 • via Tripadvisor
M
Molina • family_with_children • us
8
2026-05-20 • via Nuitee
A
Alma • couple • us
10
2026-05-20 • via Nuitee
M
molliesH1495ZH • Family
4
Belittled
Pros:

The valet was amazing in the room was amazing. However, I am a Hilton honors member and I have never been asked to pay for the room first before going up to the room. It's always at the end of the stay. I've never been asked to give a hard card whenever my card is on file. However, for some reason it happened at this stay. I love staying at embassy's because they are a very nice hotel and has wonderful people that work there. It was beautiful inside and I really wanted to love this place. But what upsets me the most is we went to go have their complimentary service at the restaurant and we weren't allowed in because we didn't fit a dress code. Mind you I was in jeans and a long sleeve top. It was apparently formal and formal only. Nothing about a dress attire was ever mentioned or shown in the app, which is where I booked. On top of that, because we weren't dressed as formally as most people that were there the looks and the way we were talked to by some staff members was completely uncalled for. We were talked down to as if we weren't as of standard. Last time I checked I paid to stay in the hotel so I should be treated as a customer. So if you plan on staying there, just be aware of these things before you go.

2026-05-13 • via Tripadvisor