Embassy Suites By Hilton Knoxville Downtown

Hotels
Embassy Suites Hotels
9.3 (545 reviews)
507 South Gay St , Knoxville , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Excellent breakfast
Clean rooms
Cons:
Room price during peak times
Limited TV channels
Small pool

Categories

Cleanliness
9.45
Overall cleanliness praised; rooms are very clean and spacious.
Service
9.95
Exceptional service mentioned multiple times, especially by staff like Tim and Kenzie.
Location
9.45
Great location noted for walkability and convenience.
Room Quality
8.95
Rooms are comfortable and well-decorated with great views.
Amenities
8.95
Standard amenities, enjoyable rooftop lounge and breakfast, some areas could be improved.
Value for Money
8.45
Pricey during busy periods, but comparable to similar properties.
Food and Beverage
9.45
Complimentary breakfast received positive remarks for variety and quality.
Overall Experience
9.75
Most reviews express satisfaction; would visit again.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 16:59

Property Description

Luxurious Accommodations
Embassy Suites By Hilton Knoxville Downtown offers air-conditioned rooms with modern amenities, ensuring a comfortable stay for guests. Each room is equipped with a desk, flat-screen TV, and a coffee machine, providing the perfect blend of convenience and luxury.

Convenient Facilities
This 4-star hotel boasts a fitness centre, free WiFi, and a terrace for guests to unwind. With room service, a restaurant serving delectable American and Mexican cuisine, and a bar offering refreshing cocktails, guests can enjoy a seamless and enjoyable stay.

Business and Leisure
Whether visiting for business or leisure, guests can take advantage of the business centre, meeting, and banquet facilities available at the hotel. Start your day with a delicious buffet breakfast before exploring nearby attractions like Market Square and Knoxville Convention Center.

Book your stay at Embassy Suites By Hilton Knoxville Downtown for an unforgettable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Thu, Oct 1, 2026 until Wed, Mar 31, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Guest Reviews

9.3
Based on 545 reviews
Cleanliness: 9.45
Service: 9.95
Location: 9.45
Room Quality: 8.95
Amenities: 8.95
Value for Money: 8.45
Food and Beverage: 9.45
Overall Experience: 9.75
J
Jonathan family_with_children us
10
2026-08-08 via Nuitee
M
Melissa couple us
10
2026-08-05 via Nuitee
T
Tina extended_group us
10
2026-08-04 via Nuitee
M
Michael couple us
10
I would stay again great get away
Pros:

It was very nice,breakfast was amazing

Cons:

It was in a good location to view and visit downtown

2026-08-02 via Nuitee
S
Stansberry solo_traveller us
8
Beautiful view. Spacious rooms .
Pros:

The rooms were amazing and very clean.

Cons:

Pool closed to early, little uncomfortable having to walk through a drinking lounge with kids to get to it and the fact it was only 3 ft deep. But still a beautiful view.

2026-07-22 via Nuitee
J
Jennifer family_with_children us
9
Great location, friendly staff, and very clean room.
Pros:

Location and friendly staff.

2026-07-21 via Nuitee
T
Tyler couple us
6
Decent
Pros:

Comfortable bed

Cons:

Rm looked like it was rushed to be cleaned even tho it was hrs before we got there

2026-07-18 via Nuitee
R
Robert couple us
9
Great place to stay
Pros:

Excellent place to enjoy downtown Knoxville. Located in the middle of everything. Very nice, clean and well maintained.

2026-07-16 via Nuitee
A
Autumn couple us
1
Unprofessional
Pros:

Nothing it’s very dirty. Probably the location that’s it.

Cons:

Completely disrespectful front desk people I would always call to get my room cleaned and the house keeps would never come. If they came they would do a terrible job at cleaning it. I brought my dog with me and they lied saying the soiled towels in the bathroom were “dog piss” inappropriate language from front desk lady. She kept saying the dog pissed the bed and I have to pay $300 fee. My dog is 8 years old and completely potty trained. Very dirty hotel. Front desk attitude was completely unprofessional and I left to another hotel.

2026-07-15 via Nuitee
M
Malissa couple us
10
Would come back again.
Pros:

Very pretty, clean. Best part was everything you would need is within walking distance. Plenty of restaurants and cute shops, ice cream right next door. I liked that after we were done with convention we could just go back to hotel, lay out and swim for a bit then just change, shower, and walk to dinner and dessert. Breakfast was good, nice variety. Room was very clean and spacious. Beds were comfortable.

Cons:

Parking. But not a deal breaker. Garage was short walk and there’s a covered walk way that leads directly in front of hotel. Price. It was on the higher end in comparison but we opted for convenience and amenities.

2026-07-13 via Nuitee
I
Iwan family_with_children ch
10
2026-07-13 via Nuitee
D
Dennis Fiore solo_traveller us
10
Pros:

Super comfortable fancy room.

Cons:

I didn't get to stay long enough.

2026-07-11 via Nuitee
B
barker0091 Family
8
No On-site Parking!!!
Pros:

The hotel and its amenities are impressive. Its staff is friendly. The website is slightly misleading: there is NO parking on the property. The site says the hotel offers valet parking. It does not say the hotel is valet-only. The nearest public parking garage is a block away on State Street. Valet will run you $35 per night per vehicle. The State Street garage is free on weekends. This would be a fantastic hotel for business travel where you are likely getting around via cab or ride-share. I would not recommend it for family vacation travel involving hauling around a ton of luggage.

2026-07-10 via Tripadvisor
P
Pedro roberto couple br
10
2026-07-10 via Nuitee
A
Anthony solo_traveller us
10
2026-07-10 via Nuitee
M
Melissa family_with_children us
6
Nice for one night
Pros:

The property was beautiful. The rooms were very clean and comfortable. BEST BREAKFAST EVER!

Cons:

The pool was too small for the amount of people there.

2026-07-02 via Nuitee
A
Anna family_with_children us
10
Pros:

Breakfast was great for the family and the staff was very helpful as we had a large party

2026-07-02 via Nuitee
C
Catherine family_with_children us
9
2026-07-02 via Nuitee
U
Unntashay family_with_children us
8
2026-06-28 via Nuitee
T
Todd family_with_children us
10
2026-06-23 via Nuitee