Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Tour desk
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful decor
Good location
Cons:
Old towels
Some cleanliness issues
High restaurant prices

Categories

Cleanliness
7.75
Rooms were clean but had some issues with mold and old towels.
Service
9.25
Service was consistently praised across multiple reviews.
Location
8.75
Good location near the beach, but a bit far from downtown.
Room Quality
8.25
Rooms are uniquely decorated but some complaints about comfort.
Amenities
8.25
Some amenities were missing for the kitchenette setup.
Value for Money
8.25
Decent value for the price, but some mentioned high restaurant prices.
Food and Beverage
8.75
Food was described as delicious, but breakfast was noted as basic.
Overall Experience
8.75
Overall experience was favorable with good service and atmosphere.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 05:25

Property Description

Stunning Bayfront Property
Experience the beauty of Isla Mujeres at Bahia Tolok, where modern comfort meets breathtaking views of the bay. Each air-conditioned unit features a fully equipped kitchen, perfect for enjoying meals with loved ones.

Relax by the Outdoor Pool
Unwind and soak up the sun by our inviting outdoor pool, offering a refreshing escape from the Mexican heat. The ideal spot to sip on a cocktail and enjoy the tranquil surroundings.

Explore Nearby Attractions
Conveniently located near Dolphin Discovery Isla Mujeres and Cancun Underwater Museum, adventure awaits just moments from your doorstep. Make the most of your stay with easy access to popular sights.

Book your stay at Bahia Tolok now for a memorable getaway in Isla Mujeres!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    Children from 11 years old to 17 years old stay for MXN 430 per person per night when using an existing bed.
    People 7 years old and over stay for MXN 400 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 288 reviews
Cleanliness: 7.75
Service: 9.25
Location: 8.75
Room Quality: 8.25
Amenities: 8.25
Value for Money: 8.25
Food and Beverage: 8.75
Overall Experience: 8.75
R
Robert • family_with_children • pl
9
Pros:

Co do odległości od atrakcji nie rozpisuję się, każdy może sprawdzić. Sama lokalizacja jest urocza, nad "laguną". Miła obsługa na recepcji, można zostawić bagaże na przechowanie. Woda w basenie nieco chłodna, a sam basen raczej skromny. Można wypocząć na leżakach. Pokój bardzo duży, z aneksem kuchennym. Łóżko dla dzieci za małe na dwójkę, więc jeden spał z nami na ogromny podwójnym łóżku. Generalnie czysto i bez zastrzeżeń.

Cons:

Obok przebiega ulica i czasem da się słyszeć hałas, ale akurat nasz pokój wychodził na dziedziniec, a tu niestety było do północy słychać gości albo obsługę. Okno w pokoju jest wysoko, więc de facto nie ma okna.

2026-03-05 • via Nuitee
P
Patrick • couple • us
6
Hotel overall was fine for 2 day stay.
Pros:

Landscaping, sitting area. Chairs on the dock
Restaurant had excellent food.

Cons:

Our room was close to the road.
Hence, a lot of traffic noise.
Suggest ear plugs. We forgot ours.

2026-03-02 • via Nuitee
F
francois • family_with_children • be
1
Pros:

La vue sur la mer

Cons:

Hotel prix d un très bon hotel a plus de 400 euros la nuit mais qui a le niveau d un hotel de max 140 euros, et encore...
Sol de tout l appartement d'une saleté rarement constatée dans tous les hotels visités durant notre voyage à travers le quintanaa roo. Vous vous en doutez, un léger fumet bien désagréable accompagnait également cet appartement tombant en décrépitude! Un vrai bonheur !!!!Murs défraîchi et sales. La douche pas nettoyée. Moisissure dans sale de bain car pas d aération + murs sales ainsi que le sol bien entendu. Même les chaises sur la terrasse sont pourries !
Lits beaucoup trop mous: un mousse de 10 cm en guise de surmatelas ! Les oreillers beaucoup trop epais impossible de dormir dessus. Les draps étaient tachés de belles tâches jaunâtres!! Canapé lit dans la chambre qui mériterait un bon nettoyage. La seule chose que j'ai osé poser dessus est mon sac de voyage. Porte fenêtre côté chambre pas complètement fermable. Un jour de 2 cm dans le bas. Pas de lampes de chevet dans les chambres, juste une  lampe bien forte dans votre visage...très agréable pour lire quelques pages avant de s'endormir !!Ils auraient pu se rattraper sur le déjeuner, mais il n en fût rien. Certes  le café était bon mais nous avions du choisir entre les oeufs, les fruits ou les pancakes alors que les autres hotels visités incluaient les 3 dans le déjeuner proposé. Wifi de qualité médiocre malgré les 4 antennes wifi différentes !!! et de plus pas possible de capter la 4g5g.
Petit détail non des moindres, nous avons bien entendu chercher à trouver un arrangement avec le manager...cependant, celui-ci n'a pas daigné nous rencontrer !!
Un hotel a fuire sur vos vacances!!

2026-03-01 • via Nuitee
J
Jill • extended_group • us
6
Good location, nice amenities, but too expensive for a week!
Cons:

There was an extra fee per person to stay in the room. If you book a room with a king sized bed, it should be typically assumed that there will be 2 people staying in the room. They charged $35 per person per night. Seems like such a scam! The front receptionist that checked us in was so rude about it.

2026-02-25 • via Nuitee
J
Jennifer • family_with_children • us
10
Lovely Property
Pros:

I enjoyed my stay at Bahia Tolok. The location is nice. I preferred being outside of town where it would be less busy. The location is central on the island making it quick and easy to get to either end. You do need a golf cart or car/taxi though. The property is beautiful. Great view of sunset! Staff were kind and helpful.

Cons:

My room was listed on Booking.com as having a patio with table and chairs. This was not correct. The patio shown in the listing was connected to a different room. I am not sure if this is an error on Booking.com side or on the hotel side. I suspect it's a Booking.com error.

2026-02-13 • via Nuitee
D
Dor • couple • bz
5
2026-02-11 • via Nuitee
R
Ramóna • couple • hu
10
2026-01-31 • via Nuitee
A
ARMANDO • extended_group • co
9
Pros:

Hotel muy bonito y acogedor.

Cons:

Desayuno muy básico y limitado

2026-01-19 • via Nuitee
M
Malorie • couple • us
8
2026-01-08 • via Nuitee
C
Carlo • couple • it
10
magnifico
Pros:

stanza e location in generale

Cons:

nulla in particolare. forse una colazione più ricca

2026-01-07 • via Nuitee
C
Cahoon-Mein • couple • ca
6
Pretty good
Pros:

It’s got a beautiful view. It’s a little out of the way but still close enough to walk to a lot of different areas

Cons:

It’s right on a main road and our room faced the road so it was really noisy from street traffic. There was also the light from the stairs always on which shines into the room. The bed was exceptionally soft. They put a large piece of foam on the top of the bed and it just made it way too soft and the sheets kept slipping off due to this as well. The Internet was a consistent issue but I don’t think that is necessarily the hotels fault.

2026-01-06 • via Nuitee
R
Rebollo Ramos • family_with_children • es
10
2025-12-21 • via Nuitee
J
Joyce • family_with_children • ca
7
Noisy but clean, a decent stay
Pros:

Easy to find, big room, AC is great. The pier and hammocks are very nice.
They have golf cart rentals if you need but I didn’t ask the price

Cons:

Needs more places to put towels. The beds are too soft and not comfortable. The maisonette room was right over the main road and very noisy. Did not enjoy being on the balcony smelling exhaust. They were sanding and painting chairs so we also couldn’t really enjoy the back area. Upon checkout they were implying that we had lost a set of dishes (counted every one and asked how many there were to start with) and wanted us to pay for a stained towel (whatever it was would wash off as we didn’t do anything abnormal to the towels)

2025-12-21 • via Nuitee
M
Michael • extended_group • us
8
Great property with amazing staff and facilities, but WiFi needs major improvement for remote worker
Pros:

The staff was absolutely amazing, especially the front desk team who were incredibly helpful. The amenities were fantastic and the property was well-maintained. I enjoyed the walks around the area even though the location was far from everything - I knew that going in. However, the WiFi in the room was completely unusable, which made it impossible to work remotely. This would be a great place for digital nomads if they fixed the internet connectivity. Also had an issue at the restaurant where they tried to charge me twice for coffee - once for the initial cup and again for a refill, which seemed sketchy.

Cons:

The WiFi was the biggest issue - completely unusable in the room, making remote work impossible. The restaurant billing practice of charging separately for coffee refills was disappointing and felt sketchy.

2025-12-17 • via Nuitee
L
LISY17 • family_with_children • fr
8
Un cadre reposant
Pros:

L' accueil était parfait, la propreté du lieu, chambre spacieuse et le cadre magnifique...

Cons:

Le petit déjeuner est en supplément, la chambre n'est pas faite et surtout les poubelles ne sont pas vidées.

2025-12-14 • via Nuitee
J
jacques • couple • fr
7
2025-12-14 • via Nuitee
D
Delia • couple • gb
10
Great stay
Pros:

Comfortable bed and friendly staff

2025-12-14 • via Nuitee
Y
Yuan Yang • couple • cn
8
2025-12-11 • via Nuitee
D
Dennis • solo_traveller • nl
6
Redelijk
Pros:

Bed, bed sliep heel goed.
De mevrouw achter de balie was heel vriendelijk en behulpzaam.

Cons:

Behoorlijk benauwd op de kamer, zelfs met airco.

2025-11-24 • via Nuitee
J
Juan • couple • es
6
Bonitas instalaciones exteriores.
Pros:

Bonitas instalaciones exteriores.

Cons:

La cama era extrablanda, terminas con dolor de espalda, falta actualizar las habitaciones, estan algo obsoletas.

2025-11-21 • via Nuitee