The Ultimo

Hotels
•
Independent Collection
8.6 (5041 reviews)
37 Ultimo Road , Sydney , au

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Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Noise complaints
Inadequate housekeeping

Categories

Cleanliness
7.81
Mixed sentiments were reported, with some complaints about cockroaches and inadequate cleaning during the stay.
Service
9.28
The staff received high praise for their friendliness and helpfulness.
Location
9.32
Multiple reviews highlighted the excellent location near dining and transportation options.
Room Quality
8.27
Generally positive, though some noted issues with bedding and noise.
Amenities
8.3
Basic amenities provided but some concerns about coffee and housekeeping.
Value for Money
8.76
Overall good value noted, especially given the location and room size.
Food and Beverage
8.31
Limited offerings mentioned; suggestions for complimentary coffee arose.
Overall Experience
8.78
High comfort level and overall satisfaction reported by most guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:26

Property Description

Modern Accommodation in Vibrant Chinatown District

The Ultimo offers a unique stay in a heritage-listed building dating back to 1911, showcasing Sydney's rich commercial history. With a prime location just minutes away from transportation hubs, guests can easily explore all that Sydney has to offer.

Variety of Room Categories

Choose from 95 rooms spread across seven categories, catering to different preferences - from cozy single rooms to spacious pet-friendly Courtyard rooms. Each room is designed to provide comfort and style during your stay.

Complimentary WiFi and Barista Coffee Station

Enjoy modern conveniences such as complimentary WiFi and a barista coffee station in the lobby, adding an extra touch of comfort to your experience at The Ultimo Hotel. Book now and immerse yourself in the vibrant Chinatown neighborhood of Sydney.

Important information:

Please note there is a 1.5% surcharge when you pay with Visa or Mastercard (including debit cards), Apple Pay, American Express, Union Pay and Diners credit card. Payments made with cash, savings or checking accounts are fee-free.

Please note that The Ultimo requires an AUD 50 credit card pre-authorization, or AUD 200 cash or Eftpos deposit upon check in to cover any incidental charges. A credit card pre-authorization is a freeze placed on your account by your financial institution and is not a debit to the account.

Upon check-out, any outstanding balance owed will be confirmed and debited to the card provided. If the balance is zero the full amount will release back to your account within the next 5–7 working days from your financial institution.

Please note that pets can only be accommodated in the Ultimo Courtyard Rooms.

Covid-19 vaccination record requirement applies to all guests aged 16 years and older. No entry to the hotel unless you can provide proof of full vaccination or a medical exemption

Please note that renovation and maintenance work of the elevators will be carried out from January 14th, 2025 until further notice. During this period, elevators will be unavailable.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs AUD 38 per day.

Location

Guest Reviews

8.6
Based on 5041 reviews
Cleanliness: 7.81
Service: 9.28
Location: 9.32
Room Quality: 8.27
Amenities: 8.3
Value for Money: 8.76
Food and Beverage: 8.31
Overall Experience: 8.78
C
Campbell • couple • au
10
2026-06-06 • via Nuitee
B
Brazell • solo_traveller • au
8
2026-06-06 • via Nuitee
L
Lucia • family_with_children • au
8
2026-06-06 • via Nuitee
S
stig • solo_traveller • au
10
2026-06-05 • via Nuitee
Y
Yiannis • solo_traveller • au
8
2026-06-05 • via Nuitee
S
Siang Ning • couple • au
10
2026-06-04 • via Nuitee
B
Bhavay • couple • au
7
2026-06-04 • via Nuitee
L
Louise • couple • au
6
Clean, good stay for a night if you want to be central to Haymarket and close to Darling harbour, request a room that is
Pros:

Close to Haymarket and Darling Harbour

Cons:

My room was near elevator I could hear it screeching up and down all night, very thin walls so I could hear other guests and was woken at 2 am by one of them stomping loudly and clearing their throat, one of the worst sleep deprivation experiences I have had travelling.

2026-06-04 • via Nuitee
_
_Sangeeta • solo_traveller • in
9
Pros:

Recently renovated, comfortable rooms, felt safe for my solo stay

2026-06-03 • via Nuitee
P
Patricia • family_with_children • au
8
A comfortable stay in a well located and friendly hotel
Pros:

The property is very well located close to Central Station and a range of eateries. The room was compact but comfortable and had everything we needed, although it was snug!

Cons:

Tea and coffee in our room was not replaced during the stay. This was only a minor issue for us.

2026-06-03 • via Nuitee
ガレージ • solo_traveller • jp
9
立地を考えると金額が安くて大変満足しています。
Pros:

駅に近くて、次に日に空港に行くのにすごく便利でした。
また、オペラハウスなどの観光地に電車で行けるのもよかったです。
ホテルの部屋が大きいのでゆったり過ごせました。

Cons:

都市部なので食べるものなどは高いかもしれません。

2026-06-03 • via Nuitee
M
Mary • couple • au
1
Awful
Pros:

Awful

Cons:

Staff rer awful

2026-06-02 • via Nuitee
M
Michael • family_with_children • au
9
2026-06-02 • via Nuitee
C
Calais • couple • au
10
2026-06-02 • via Nuitee
P
Pratt • solo_traveller • au
10
2026-06-02 • via Nuitee
K
Kiriwi • solo_traveller • pg
10
2026-06-01 • via Nuitee
A
Amy • solo_traveller • us
5
Location is great, hotel’s fine
Pros:

Location is prime for walking around or getting the train to the airport, decor was nice, room was clean.

Cons:

The hallways have some steps in them which is annoying with luggage. The room had a weird smell, almost like really strong cleaner trying to mask something. Water took a while to heat up. The toilet paper holder was broken off and had to grab some off of a high shelf the first time I used it. The rooms/doors are not soundproof at all.

2026-06-01 • via Nuitee
M
Mary • couple • au
1
2026-06-01 • via Nuitee
V
Vicki • couple • au
10
2026-06-01 • via Nuitee
N
NICOLE • family_with_children • au
6
Overall, the property was conveniently located and comfortable, with a very pet-friendly environment that we loved. Desp
Pros:

The property was easy to locate and conveniently situated close to everything. The beds were also very comfortable, making our stay even more enjoyable. It was also very accommodating to my dog - provided bowl and bed for her.

Cons:

Some rooms are located in areas that aren’t very pram-friendly, which is worth keeping in mind when travelling with an infant. Additionally, one of our bed sheets had stains on it, and basic toiletries such as a toothbrush and toothpaste were not provided.

2026-06-01 • via Nuitee