Renaissance Charlotte SouthPark Hotel

Awful customer service at this hotel. Staff at the reception has no clue what they are doing. Due to a fault from their side, my personal card was charged for expenses that should have been put on my company card. I never authorized this payment: resulted in me having to block my credit card. Was also charged twice for lobby bar bill. Staff and hotel management is negligent, does not respond to calls of emails. Reached out to manager Jezlin countless of times without response. Through Bonvoy I was promised hotel management would reach out, but they never did. AWFUL experience, I do NOT recommend. Do not leave your card info on file here, they will charge without your authorization.

Location is good, but rooms are outdated (especially the suite bathroom). The MLounge breakfast is subpar, as was the restaurant breakfast, but the service was good overall.

After five hours of sitting on a plane , my flight was cancelled. I did an online reservation and arrived at the hotel at one am. My co worker and I were exhausted and Lillian at the front desk was the one bright spot in our travel nightmare . She was so kind and offered us bottled water . She explained where the club breakfast was located and showed us the newly remodeled lobby and dining areas . The hotel is very beautiful and my room was very nice . Again , a big thank you to Lillian and I would definitely stay here again!

Great customer service. Griffin was so helpful with check in and remembered me when I returned to the front desk with a request. So professional and effective. Beautiful hotel and great location too.

What an amazing stay! I spent two nights here, and it was a wonderful alternative to staying downtown. The hotel is tucked away from the hustle and bustle while still offering every amenity you could need. My room was clean, spacious, and very comfortable. I also had dinner at the bar, and the food was excellent.

The highlight of my stay was the exceptional service. Ms. Lillian at the front desk made my early morning check-out such a pleasant experience. Being greeted with a warm "Good morning" and asked if I had enjoyed my stay immediately set a positive tone for the day. She also asked if there was anything else I needed before I left, and her kindness truly embodied genuine Southern hospitality. I also caught her greeting other guests who have stayed before, and to my surprise, she knew them by name.

Check-in was just as impressive thanks to Rakeal. He was welcoming, gracious, and immediately recognized my Bonvoy membership, making me feel like a valued guest from the moment I arrived.

Excellent accommodations paired with outstanding hospitality made this a memorable stay. I would gladly return and highly recommend this hotel.

Riziki was the best so professional and friendly, she needs a raise!

Outstanding customer service from Lun & Trin. They were friendly, helpful and knowledgeable.

The breakfast in the clu lounge was excellent!!! Luna and Erin were attentive, professional, and courteous. They wete amazing!!! Great personalities and they worked very well together.

The front desk agents were very good . Riziki Juan and her bar manager also did a great job helping me enjoy a great breakfast . Made me feel very welcome .

We ate in the restaurant area and Riziki took great care of my business partner and I. The breakfast was amazing and they were able to make accommodations for me as well.

Juan was amazing! Very attentive excellent service! Riziki and Syvie were also great!

I truly appreciated the hospitality of the staff of the Renaissance Hotel, especially my servers for breakfast and lunch, Riziki and Juan. They were very professional and attentive. Thank you for a great dining experience.

Great food and service from Riziki and Juan

My friend and I stayed three nights on the property and everything was great! It’s a beautiful hotel, very clean, wonderful staff who were there to accommodate our needs. The area is great, plenty of shopping and restaurants nearby.

My wife, Angela, and I recently celebrated our 19th wedding anniversary with a stay at the Renaissance Charlotte SouthPark, and it exceeded our expectations in every way.

A few days before our arrival, I called the hotel to make sure everything was set for our anniversary weekend, which also included attending the Chris Brown concert. Trinity at the front desk answered my call, assured me that everything was in order, and even mentioned that she would be working when we arrived.

True to her word, Trinity greeted us at check-in with a warm smile, made the entire arrival process seamless, helped us with parking, and made us feel genuinely welcomed. Later, she surprised us by personally delivering to our room champagne and snacks in celebration of our anniversary. It was such a thoughtful gesture that immediately made our stay feel special.

As Marriott Elite members, we enjoyed access to the Club Lounge, and over the next few mornings we had the opportunity to interact with Trinity several more times. She wasn't just friendly to us though. She treated every guest with the same warmth and genuine hospitality. She remembered people, started conversations, checked on guests, and always seemed eager to help. It's rare to encounter someone who naturally makes people feel so valued.

When we checked out, Trinity was there once again to wish us a safe trip home. I asked how long she had been with the hotel, and she told me about five months. If she continues providing this level of service, there's no limit to where she can be in the next five years. Marriott has someone truly special on its team, and I sincerely hope they recognize and invest in her because she represents the very best of what hospitality should be.

Beyond the exceptional service, the hotel itself is immaculate. Our room was spacious, comfortable, and filled with natural light. The fitness center was excellent, and the SouthPark location is hard to beat. My wife especially enjoyed taking walks through the beautiful surrounding neighborhoods, which added another relaxing element to our trip. She said this was the only place that we can in when visiting Charlotte. And it was also a straight shot into downtown, where we drove to attend the Usher & Chris Brown concert.

This anniversary getaway created wonderful memories, and Trinity's outstanding customer service played a huge part in that. We will absolutely stay here again and highly recommend this hotel to anyone visiting Charlotte.

This is a great location and very nice hotel. The customer service from the door was impeccable. I arrived early and needed a drink and a bite to eat. Even though they were closing the dining/bar until dinner Riziki and Juan took care of me. I’m forever grateful for their kindness. I will definitely be back for my next visit. Thank you Renaissance Charlotte Southpark!!

Perfect location! 5 mins from the mall and just a short drive from downtown. The breakfast downstairs was wonderful. Riziki, Syvie, Carlos and John were wonderful great hosts and made our dining experience even better.