WoodSpring Suites Lackland near Sea World

I will never stay at this hotel again. Although the wood floors look nice, you hear every footstep in the hall and on the floor above you. People walking around at 2-3am and very hard to sleep at night. Beds are uncomfortable and the queen bed seems more like a twin. A few roaches spotted in the room. I asked housekeeping for a bar of soap and they had to seek manager approval for a hotel-style bar of soap…. Really? Hearing all the walking around by others through the walls in very annoying.

Property is clean and quiet… but nothing in bathroom for shower not even a soap… thanks you for having clean towels though

Very clean.
No one at the front desk when we arrived. We had to call a number for someone to come and then he said they do not have reservations and tried selling my husband another room before I came in and had to show him our reservation before he even tried looking it up.
Beds are pretty firm. No towels were left in the room and no one comes in to work until 9 am. I found housekeepers and asked for towels and was told they’re not allowed to give us any. She did get ahold of a manager and give me 2 towels because my kids were already upstairs in the bathtub and we had somewhere to be by 9.

Nice experience

We checked in with three people. There were only towels for two. I would have to pay for a third towel. The room was set up with a kitchen. Utensils, cups and plates were an extra charge .

We found many cockroaches in our hotel room it was nasty and unsanitary

Great place to stay great staff

I was very pleased with my stay @ WoodSpring Suites. From the time I checked In til the time I checked out my overall stay was Great! The Staff was welcoming & very helpful & never hesitated to fulfill a request. The room was clean & spacious & comfortable. Housekeeping was excellent & easily accessible when needed. I extended my stay another week & upgraded my room & very satisfied with the upgrade!

Very clean and safe. I would definitely recommend

The stay was fine .. But I was very disappointed because i left a bed rail that belonged to my dad and instead of giving it to management they (cleaning people) chose to throw it away without asking management to call me to ask if i had left anything behind. Very very disappointed 😡

The property is a bit awkward to access, but the site is well worth that little bit.

They made me mad about the $5 of quarters limit. All they said was get cash and they can give me quarters. Did not communicate limit.

Nice, safe place close to lackland air force base

Good

Clean, quiet, the staff was great.

Great staffs members

Key cards kept failing. Air conditioning was insufficient. Good staff and parking.

You have people stripping down naked out in front of the hotel showering from the water. Spicket elevator broke down all the time, rude and hateful employees rooms, not equipped with necessities that you would find in most hotels like shampoos or washcloths or towels. Will not be staying here ever again or recommend this hotel to anyone.

Nice and clean with friendly staff.

Claims to be pet friendly then charged hefty pet fees at check in. Elevator broken. Didnt tell me that until after I checked in. The next day I was carrying my one year old and his stroller and bag down the stairs and the staff walked right by and didn't even offer to help.