Holiday Inn Express Lake Park by IHG

You booked my family to a motel that was closed for renovations. After a 13 hour drive we arrive to find the motel was closed. A staff person

There was NO stay because when we arrived at the hotel, there was a note on the front entrance stating: CLOSED UNTIL FURTHER NOTICE. We are requesting a refund of the $176.35 that was paid at the time of the booking on August 14, 2024.

We showed up to the hotel at 9pm after hours of driving, only to find the hotel was CLOSED. Why couldn't they (or Expedia) notify customers - with reservations - that the place isn't even open?

The property/ hotel was hit hard by the hurricane. I understand that, but what I did not understand. Is why I was never told that they were closed because of the damage. Tell I made the 5 hour trip there and then I found out the they were closed.

They closed and didn’t notify us. We drive up (2 hour drive) and when we got there we were told they won’t reopen until sometime in November. We got there around 6:30 pm. They said we were notified but we hadn’t neither by them or Orbitz of the cancellation. When they found out we had made our reservation through Orbitz, we were told @Oh yeah, we’ve had a few people come to check in today that were through Expedia that we real we hadn’t canceled.” Then I looked at my email and saw they notified me at 5:27 pm the day of the reservation. Check in is anytime after 3pm . We were on the road with small children and had no room when we got there. This is not acceptable. No one who booked through Expedia had been notified. Most hotels in the area were sold out but we did find one because we needed somewhere for the children to rest so we spent $100 more than we had planned. We won’t book here again.

Very dirty room. Unfriendly staff. Sheets were stained, floor had stains, nasty condition off room was enough to prevent us from returning to this hotel.

The hotel was closed when I arrived. They did not inform until I arrived.

Na

The shower did not have any pressure. It was just coming out in sporadic spurts.

No hot water

The noise level in the hotel makes it seem like they forgot the soundproofing. Heard loud music, loud stomping footsteps, voices past 10pm and before 7am.

This stay was simply to get a refuge from the tropical storm/hurricane Debby. Staff was great. Room was as we requested since my husband is on oxygen and can't walk far. Breakfast was delicious and the staff was exceptional. My only complaint was the blinds wouldn't open. Manager said the part was ordered to fix it. This will be my go to place from now on

Staff was great,clean,safe an all around great experience!

Everything

Staff was helpful and rooms clean. Could use a little work on some base boards and pool needs cleaning.

It was very clean and the rooms are pretty nice. We had a king size bed. Bathroom was very spacious, enough room for me and my wife. Will rent here again if im in the area

Close to I-75, clean, spacious room, staffs are accommodating

I like Holiday Inn hotels. This one was ok. Great breakfast options and it varies daily. I little crowded during our stay and people stayed in the pool so we didn’t get to use that amenity. Was quiet for the most part during our stay. On a scale of 1-10, I’d give it a 7. That’s because some families are just not mindful of the volume of their conversations moving up and down the hall. But that’s not the hotel’s fault. Overall I’d give the entire experience a 7. It stays crowded here…. Family vacation crowded. It’s my 2nd time staying here and it was the same way the first time. So if it’s just you… or you and a spouse, find somewhere quieter and a little less crowded. Especially if you want to enjoy your breakfast and/or the pool. Other than that, rooms were clean, everything worked, and once your in your room you’ll be fine.

Easy check in for an over night stay, the woman running the breakfast was amazing and very accommodating!

Breakfast was excellent had plenty of options to pick from