Hotel Maya

Hotels
•
Doubletree by Hilton
8 (898 reviews)
700 Queensway Drive , Long Beach , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Cons:
Expensive for the quality
Inconsistent service

Categories

Cleanliness
7.25
Some complaints about dusty hallways and rooms with smoke smell.
Service
8.75
General positive notes about staff; however, some encounters were rude.
Location
9.25
Multiple reviews highlight the beautiful location and convenience.
Room Quality
7.75
Comments about room lighting and some maintenance issues.
Amenities
8.25
Overall positive sentiments, though some amenities had issues.
Value for Money
6.75
High costs noted as a concern in several reviews.
Food and Beverage
7.75
Good food received praise, but some staff were reported as rude.
Overall Experience
8.25
Generally positive with excitement to return, despite some flaws.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:54

Property Description

Waterfront Location and Nearby Attractions
Experience the vibrant city of Long Beach, California from our hotel situated on the waterfront, steps away from Carnival Cruise Line and Queen Mary terminals. Enjoy easy access to a beautiful beach and unwind in our outdoor pool & hot tub.

Modern Amenities and Comfortable Accommodations
Indulge in luxury with our guest rooms featuring 37-inch flat-screen TVs, MP3 docking stations, coffee makers, and aromatherapy bath amenities. Stay connected with free Wi-Fi and satisfy your cravings at our on-site restaurant offering Mexican and Latin cuisine.

Convenience and Accessibility
Stay active at our fitness center, take care of business at the business center, and explore nearby attractions like the Aquarium of the Pacific and Long Beach Convention Center. Book your stay at Hotel Maya for a memorable experience in Long Beach.

Important information:

When traveling with pets, please note that an extra charge of $100 per stay applies.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LAX

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 40 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8
Based on 898 reviews
Cleanliness: 7.25
Service: 8.75
Location: 9.25
Room Quality: 7.75
Amenities: 8.25
Value for Money: 6.75
Food and Beverage: 7.75
Overall Experience: 8.25
A
Angela • couple • us
7
2026-03-28 • via Nuitee
J
Jordan • solo_traveller • us
10
2026-03-28 • via Nuitee
J
Jordan • solo_traveller • us
10
Pros:

I liked the atmosphere, scenery, staff, and the food

Cons:

The Queen Mary horn, seemed like it was going off often at times, maybe If they were less frequent with it it'll be ok

2026-03-28 • via Nuitee
F
Finne • couple • us
8
Pros:

The ocean view and fire pit.

Cons:

You have to pay for parking even though you stay.

2026-03-27 • via Nuitee
K
Kiss • couple • us
10
2026-03-27 • via Nuitee
M
Mansur • couple • us
10
2026-03-27 • via Nuitee
K
Karla • couple • us
8
2026-03-25 • via Nuitee
S
Smith • extended_group • us
10
2026-03-23 • via Nuitee
A
Apodaca • family_with_children • us
8
2026-03-21 • via Nuitee
R
Rick • couple • us
10
We enjoyed our walk along the shore in the morning before we headed out.
Pros:

Nice facility on the water.

Cons:

The hotel shuttle didn’t go to the Princess cruise port so we took a Lyft.

2026-03-21 • via Nuitee
C
Chet • solo_traveller • us
4
Beautiful location. Customer service needs some training.
Pros:

The room and view.

Cons:

Renovation was not expected. Restaurants closed no other nearby options.

2026-03-21 • via Nuitee
W
Winnie • couple • us
10
Very nice room and friendly staff
Cons:

45$ parking 🧐

2026-03-19 • via Nuitee
N
NaKia • couple • us
10
2026-03-19 • via Nuitee
C
Cinda • couple • us
10
Relaxing, beautiful views, ocean sounds, sunrise, sunset and fresh air with the balcony view breath taking!
Pros:

Beautiful view of Long Beach

Cons:

Parking is uncovered

2026-03-18 • via Nuitee
B
Beverley • family_with_children • gb
9
Very happy and would book again
Pros:

This hotel was ideal for our overnight stop to the cruise terminal

2026-03-17 • via Nuitee
S
shandy • couple • us
9
Beautiful rooms, stunning views, and spacious environment!
Pros:

There are a lot of things to do on the property. Lots of activities and things you can use.

Cons:

Not much! It’s a great hotel

2026-03-16 • via Nuitee
K
Keyla • solo_traveller • us
10
2026-03-14 • via Nuitee
J
Jesus • couple • us
4
The first time it was great this second time was so uncomfortable 😞
Pros:

The beach view the room supper nice and clean the patio s

Cons:

Well i pay for for one nigth then a extra 150 dollars for extended check out wich was at 1:00pm but the housekeeping would open the door every 20 min it was supper uncomfortable because i was with my girlfriend in the bed it was so uncomfortable and unprofessional the patio fire was off

2026-03-13 • via Nuitee
C
Courtney • extended_group • us
10
Absolutely wonderful
Pros:

Everything

Cons:

Should be smoking in the fire area

2026-03-12 • via Nuitee
T
Tawny • couple • us
1
The bed sheet were dirty I called down to guest service they were supposed to bring new sheets but never did. The room s
Pros:

I could walk to the cruise port since the shuttle was already booked up

Cons:

It was dirty and smelly

2026-03-12 • via Nuitee