Hotel Maya

Hotels
•
Doubletree by Hilton
8 (848 reviews)
700 Queensway Drive , Long Beach , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Cons:
Expensive for the quality
Inconsistent service

Categories

Cleanliness
7.25
Some complaints about dusty hallways and rooms with smoke smell.
Service
8.75
General positive notes about staff; however, some encounters were rude.
Location
9.25
Multiple reviews highlight the beautiful location and convenience.
Room Quality
7.75
Comments about room lighting and some maintenance issues.
Amenities
8.25
Overall positive sentiments, though some amenities had issues.
Value for Money
6.75
High costs noted as a concern in several reviews.
Food and Beverage
7.75
Good food received praise, but some staff were reported as rude.
Overall Experience
8.25
Generally positive with excitement to return, despite some flaws.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:54

Property Description

Waterfront Location and Nearby Attractions
Experience the vibrant city of Long Beach, California from our hotel situated on the waterfront, steps away from Carnival Cruise Line and Queen Mary terminals. Enjoy easy access to a beautiful beach and unwind in our outdoor pool & hot tub.

Modern Amenities and Comfortable Accommodations
Indulge in luxury with our guest rooms featuring 37-inch flat-screen TVs, MP3 docking stations, coffee makers, and aromatherapy bath amenities. Stay connected with free Wi-Fi and satisfy your cravings at our on-site restaurant offering Mexican and Latin cuisine.

Convenience and Accessibility
Stay active at our fitness center, take care of business at the business center, and explore nearby attractions like the Aquarium of the Pacific and Long Beach Convention Center. Book your stay at Hotel Maya for a memorable experience in Long Beach.

Important information:

When traveling with pets, please note that an extra charge of $100 per stay applies.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LAX

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 40 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8
Based on 848 reviews
Cleanliness: 7.25
Service: 8.75
Location: 9.25
Room Quality: 7.75
Amenities: 8.25
Value for Money: 6.75
Food and Beverage: 7.75
Overall Experience: 8.25
O
Owen • couple • us
10
Nice beach hotel!!
Pros:

Beautiful rooms, very comfortable beds. Location is amazing.

Cons:

Dated bathrooms and tubs, limited menu at restaurant

2026-03-07 • via Nuitee
C
Chris • couple • us
10
2026-03-07 • via Nuitee
M
Miranda • couple • us
10
2026-03-05 • via Nuitee
B
Barbara • couple • us
8
Pros:

Comfy bed

Cons:

Coach roaches

2026-03-04 • via Nuitee
J
Johnson • solo_traveller • us
5
Wouldn’t stay again
Pros:

Front desk staff were great!

Cons:

Needs a lot of TLC. Pool bar wasn’t open, restaurant was very expensive. Bartender was more interested in his phone than serving me

2026-03-04 • via Nuitee
B
Barry • solo_traveller • us
10
We had a good time
Pros:

It was close to our ship

Cons:

In the middle of no where

2026-03-04 • via Nuitee
S
Sandra • family_with_children • us
10
Best week of the year
Pros:

The employees and location are spectacular. The rooms were so nice and comfortable. Highly recommend

Cons:

The garbage in the water. It had nothing to do with the facility. But it was visible

2026-03-03 • via Nuitee
M
Marie • couple • us
10
A great way to start a cruise location
Pros:

Very conveniently located near the cruise port. Nice amenities, shuttles, pool, hot tub.

Cons:

Nothing

2026-03-02 • via Nuitee
B
Brandon • couple • us
10
2026-03-01 • via Nuitee
R
Rachele • extended_group • us
10
Loved it! Cannot wait to return
Pros:

Beautiful architecture Amazing staff

Cons:

It was perfect

2026-03-01 • via Nuitee
K
Kyle • couple • us
10
2026-03-01 • via Nuitee
T
Theresa • couple • us
7
Location and views are on point
Pros:

The vibes are outstanding, fire pits are a nice touch and there are plenty of outdoor spaces to hang out. The staff are all very kind and building 3 is nice!

Cons:

For price per night I was expecting a much cleaner room my second night in the older building. Dust mites in the fan had me sneezing like crazy.

It also says something about their pricing policy when you have to go to a 3rd party site to book a room cheaper than what they charge if you were to ask to extend your stay. That caused me to have to check out, store my luggage and work in the middle of a corporate event (who were the loudest humans of all time).

2026-02-28 • via Nuitee
S
Sandi • couple • us
4
Very disappointed
Cons:

It was dirty and certainly not worth what we paid for it.

2026-02-28 • via Nuitee
C
Cline • solo_traveller • us
7
Pros:

Location for taking a cruise was nice.

Cons:

Somewhat isolated. Not many choices as far as restaurants.

2026-02-28 • via Nuitee
A
Antonio • couple • us
4
2026-02-28 • via Nuitee
R
Rebecca • couple • us
1
Bad Bad Bad
Pros:

Nothing

Cons:

Rates too high for location! Facilities were not handicap friendly and staff unwilling to help. Most buildings were nasty and smelled of being old. Staff was extremely unhelpful and somewhat obnoxious. I will say the coffee in the room was good but had trouble getting more than two pods. Definitely not a good value for the money!!

2026-02-28 • via Nuitee
J
Jesus • couple • us
10
2026-02-27 • via Nuitee
A
Angela • extended_group • us
7
Pros:

It was friendly people

Cons:

Na

2026-02-27 • via Nuitee
J
Jorge • couple • us
9
2026-02-26 • via Nuitee
N
Nina • couple • ca
6
Pros:

Location to cruise. Would have liked to use the nice outside area but cold and late flight

Cons:

Outside walk to facilities, no breakfast and no hot tub available upon arrival

2026-02-25 • via Nuitee