The Maya

Hotels
•
Doubletree by Hilton
8 (988 reviews)
700 Queensway Drive , Long Beach , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Cons:
Expensive for the quality
Inconsistent service

Categories

Cleanliness
7.25
Some complaints about dusty hallways and rooms with smoke smell.
Service
8.75
General positive notes about staff; however, some encounters were rude.
Location
9.25
Multiple reviews highlight the beautiful location and convenience.
Room Quality
7.75
Comments about room lighting and some maintenance issues.
Amenities
8.25
Overall positive sentiments, though some amenities had issues.
Value for Money
6.75
High costs noted as a concern in several reviews.
Food and Beverage
7.75
Good food received praise, but some staff were reported as rude.
Overall Experience
8.25
Generally positive with excitement to return, despite some flaws.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:54

Property Description

Waterfront Location and Nearby Attractions
Experience the vibrant city of Long Beach, California from our hotel situated on the waterfront, steps away from Carnival Cruise Line and Queen Mary terminals. Enjoy easy access to a beautiful beach and unwind in our outdoor pool & hot tub.

Modern Amenities and Comfortable Accommodations
Indulge in luxury with our guest rooms featuring 37-inch flat-screen TVs, MP3 docking stations, coffee makers, and aromatherapy bath amenities. Stay connected with free Wi-Fi and satisfy your cravings at our on-site restaurant offering Mexican and Latin cuisine.

Convenience and Accessibility
Stay active at our fitness center, take care of business at the business center, and explore nearby attractions like the Aquarium of the Pacific and Long Beach Convention Center. Book your stay at Hotel Maya for a memorable experience in Long Beach.

Important information:

When traveling with pets, please note that an extra charge of $100 per stay applies.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LAX

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 40 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8
Based on 988 reviews
Cleanliness: 7.25
Service: 8.75
Location: 9.25
Room Quality: 7.75
Amenities: 8.25
Value for Money: 6.75
Food and Beverage: 7.75
Overall Experience: 8.25
A
ALEJANDRA • family_with_children • us
7
Muchas expectativas no cumplidas
Pros:

La ubicación es muy buena a 5 minutos del acuario y de la playa (que no es nada bonita la que está cerca) también hay tiendas como h&m y nike cerca

Cons:

El hotel está en construcción o mantenimiento desde muy temprano se escucha ruido, dentro de la habitación se escucha todo lo que pasa justo afuera de la puerta fue muy incómodo el ruido en la noche y temprano en la mañana, el restaurante Fuego no tiene mucha variedad de comida, el precio es elevado para la experiencia que tuvimos

2026-06-06 • via Nuitee
W
Wendy • couple • us
2
This hotel is overpriced
Pros:

The room was pretty

Cons:

They said our room was ready, but if we wanted to check in early, we had to pay a lot extra on top of what we already paid. We went ahead and did that and there was construction right outside our door so despite paying the extra money to get some rest, we were not able to get any rest. We went into the bar/restaurant and nobody served us when I asked about it. They said they switched to a self-service . I had to ask three times where I could get a menu and then I just gave up an Uber to an actual restaurant with service. When I checked out, nobody asked how our day was or anything.

2026-06-03 • via Nuitee
M
Morales • solo_traveller • us
10
2026-06-01 • via Nuitee
T
Tina • couple • us
5
The room was clean. The property is beautiful. The location was not ideal.
Pros:

The property was beautiful. There was no restaurant on site, it’s being renovated. The staff provided inconsistent information throughout our visit and even before.

Cons:

Location.

2026-06-01 • via Nuitee
I
Isaiah • couple • us
10
2026-05-31 • via Nuitee
C
Caleb • solo_traveller • us
8
Conveniently located
Pros:

The location was perfect. We were in Long Beach for a cruise and we stayed an extra night before going home.

Cons:

With all the open air theme they have it's very nice and pretty, but voices carry kids playing/screaming outside in the parking lot after dark and door slams echo. We were there on a night they were doing Prom and and hosting an event - which we were no aware of, so I'm sure that played some part.

2026-05-31 • via Nuitee
A
Angelina • couple • us
2
Wouldn’t recommend to ANYONE. Hotel is nice but when it comes to money, the hotel is SHADY!
Pros:

The view was nice and so was the room but the charges for stuff we didn’t get and after calling and confirming several times before hand we STILL got charged TWICE!

Cons:

The main issue I had is that they are quick to charge you for something you NEVER RECEIVED like an early check in and late checkout, but can’t seem to give back the deposit for the room. I booked may 1-2 and I STILL have yet to receive my deposit back after calling and talking to several people over 6 times! It is now May 29th and still nothing. ABSOLUTELY RIDICULOUS!

2026-05-29 • via Nuitee
H
Heather • couple • us
7
Pros:

It was a beautiful hotel

Cons:

There’s no longer a breakfast even though it was on the site when I booked it. Also it’s $45 a night for parking which is also not mentioned.
Their restaurant was under renovations so we could only eat out side.

2026-05-28 • via Nuitee
H
harvey • solo_traveller • us
10
2026-05-28 • via Nuitee
T
Tyran • couple • us
10
2026-05-28 • via Nuitee
C
Carmen • extended_group • us
10
2026-05-27 • via Nuitee
M
Melissa • solo_traveller • au
10
2026-05-27 • via Nuitee
F
Faith • couple • us
10
Best stay in cali I’ve ever had .
Pros:

Everything. The aesthetic is so perfect

Cons:

I will say the food was overpriced but it’s expected from a place like this.

2026-05-27 • via Nuitee
J
Jessica • couple • us
10
It was a wonderful stay.
Pros:

Location as we were going on a cruise the next day. Shuttle to port was a bonus.

Cons:

Nothing I didn’t like.

2026-05-27 • via Nuitee
R
Randy • couple • us
10
2026-05-26 • via Nuitee
R
Randy • couple • us
10
Clean, Kind people, quiet, beautiful. 10/10
Pros:

Everything. Literally everything. This is the spot if you are in the area. I don’t say this lightly.
Pulling into the place, there is plenty of parking, and it’s clear where to check in. The guy at the front desk (whose name I will find and add to this when I’m there next) not only is efficient, he is simply just kind.
I’ve stayed in 3 different rooms at this hotel, and they all were 100% clean, quiet, and beautiful view of the harbor.
I even used the gym there, and it’s better than my regular gym.
The maintenance guy went out of his way to say hello.
The beds are soft, clean, and feel relatively new.
I’ve stayed at many hotels across this country and I would put this spot as one of the top places I’ve spent time with. Especially for the rate of the room.

Cons:

I honestly can’t think of anything

2026-05-26 • via Nuitee
A
Alicia • extended_group • us
1
Very unhappy
Pros:

The view

Cons:

The being charged 3x and double the deposit no call back and very unhappy

2026-05-26 • via Nuitee
J
José • couple • us
10
2026-05-26 • via Nuitee
D
Duane • family_with_children • us
4
Wouldn't stay there again I felt I should have been compensated
Pros:

Location was good beautiful view

Cons:

The Fuego restaurant was under construction and the hookah lounge which was disappointing and the parking rates per day were high some of the staff at the pool area were kind of rude and there were incidents involving police and a lady bleeding from her head

2026-05-25 • via Nuitee
Z
zulma • solo_traveller • us
10
2026-05-24 • via Nuitee