The Norfolk Arms, Chapeltown

Hotels
7.3 (25 reviews)
29 White Lane , Chapeltown , gb

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Family rooms
Pets allowed
Non-smoking throughout
Free wired internet
Self parking (surcharge)
Offsite parking discounted rates available
Internet access
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious room with comfortable bed
Cons:
No food service available
Pub closure earlier than expected

Categories

Cleanliness
6.91
Room was nice but the absence of food service and pub closure raises concerns about overall cleanliness and upkeep.
Service
7.88
Staff were friendly and accommodating, despite the kitchen issues.
Location
7.42
Good access to nearby food options, although the country pub's location may not suit everyone.
Room Quality
8.37
Spacious room with a comfortable double bed, newly refurbished bathroom.
Amenities
7.4
Lack of kitchen facilities during the visit impacted the amenities.
Value for Money
6.86
Overall value was impacted by food availability and pub closure.
Food and Beverage
6.41
No food served on site due to kitchen being broken, left guests disappointed.
Overall Experience
7.18
Accommodation was good but overall experience was marred by food service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 11:26

Property Description

Luxurious Accommodation
Indulge in our stylish rooms with modern amenities, including flat-screen TVs and private bathrooms with showers.

Delicious Dining Options
Savor a variety of breakfast choices, from hearty Full English/Irish to vegetarian and vegan options, each morning.

Convenient Location
Ideally situated near top attractions like Utilita Arena Sheffield and Chatsworth House, with free private parking for guests.

To book your stay at The Norfolk Arms, Chapeltown and experience luxury and convenience, make your reservation today!

Important information:

This property will not accommodate hen, stag or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

7.3
Based on 25 reviews
Cleanliness: 6.91
Service: 7.88
Location: 7.42
Room Quality: 8.37
Amenities: 7.4
Value for Money: 6.86
Food and Beverage: 6.41
Overall Experience: 7.18
S
Sue • group • gb
6
Accommodation good but Norfolk Arms disappointing
Pros:

There was no breakfast as thier kitchen was "broken" No food being served in the evening when we got there but staff pointed out nearby pubs serving food. We drove to Greggs the morning for breakfast.

Cons:

The pub shut earlier than we thought, we ate out then came back around 8.45pm and the pub was closed.

2025-07-06 • via Nuitee
S
Steven • young couple • gb
7
Adequate
Cons:

I was surprised when I got there that the pub appeared to be closed. The sad thing is because work was being done there were no kitchen facilities which meant no food was available on site. That was a shame as they have a good reputation for their food.

However the staff were friendly, and the room was nice. TV needs replacing as very dark and pink images.

2025-07-04 • via Nuitee
R
Ramez • review category business travellers • gb
9
Good accommodation in North Sheffield
Pros:

Very spaceous room with a comfortable double bed, newly refurbished bathroom with tea & coffee facilities in the room.
Good parking space and friendly accommodating staff.

Cons:

I could not access the Wifi in the room, depends on what one is looking for, the country pub is located outside Sheffield with close access to the M1.

2025-06-23 • via Nuitee
T
Talkowski • young couple • gb
5
Passable
Pros:

Friendly welcoming staff. Very dog friendly with no extra cost.

Cons:

Dogs where meant be kept on leads but not the case for the locals, dogs off leads while oub open, the dogs was being left outside not attended jumping up hotel guests. Other guests had to wait for dogs to go in before being able to leave the facilities.

2025-06-08 • via Nuitee
T
Tony • solo traveller • gb
6
Pleasant
Pros:

Needs a bit of tlc as it has the makings of a good pub and hotel
Owners were lovely and helpful

2025-05-20 • via Nuitee
R
Robert • solo traveller • gb
7
Good
Pros:

Very dog friendly! Stayed with my Newfoundland, so not the smallest dog.

2025-03-02 • via Nuitee
A
Allison • young couple • gb
6
Pleasant
Pros:

Friendly land lady and staff
Excellent shower
Comfy bed
Good sized room

Cons:

Didn't look to have been cleaned...stuff in beside drawer from last guest etc
Poor quality bedding, pillows & towels

2024-12-09 • via Nuitee
S
Scott
10
Norfolk Arms
Pros:

Great stay food was exceptional

2020-09-29 • via Nuitee
V
Verified traveler • partner
8
Pros:

Room was ok ,could really do with a lamp or some sort of lighting near bed . Tv's could do with updating as only 1 channel
Also when checking in you should be informed breakfast is not included in the price this is an extra £7.50 ,and they didn't have enough sausages and the ones they cooked had seen better days

2019-09-21 • via Nuitee
V
Verified traveler • family
2
Pros:

Grond floor lack privacy other people staying verry noisy on sweet bathroom was discusting beer gardan at side of room window

2019-09-01 • via Nuitee
G
Geoff
4
Breakfast include "NOT"
Pros:

When we arrived we were welcomed & we stayed for evening meal before heading to a wedding reception. The room was ok & clean. However going down to breakfast we were informed by the cook that it would be £7.50 each for breakfast even though had an email to say breakfast included. She advised we go to local Wetherspoons and asked us not to give her a bad review. She had no intension of cooking any breakfast to anyone, which annoyed all guests. I feel they should refund my breakfast money as had proof of it being included. I would have recommended the hotel but they have no business responsibilty and more than happy to spread the word of a disapointing service

2019-08-27 • via Nuitee
K
Karen
8
Great staff
Pros:

Staff were very welcoming. Room was very clean. Beds have seen better days but linen was pristine.
Breakfast was very good.
Meals in pub were also very good.
Music on Friday night was good.

2019-07-16 • via Nuitee
V
Verified traveler • family
10
Pros:

It was really homely and wellcomeing the staff were very friendly and helpful

2019-07-12 • via Nuitee
R
Ronan
6
Looked ok, if there was a room,
Pros:

Got there ,over booked so no room at the inn took 6 hours to get a room elsewhere, piss poor

2019-07-03 • via Nuitee
M
mark
8
Norfolk Arms
Pros:

Great environment, pub is lovely, staff are friendly, food was great room looked lovely. Only complaint from stay was that the beds were broken but repaired, my sons had a bar across whick luckily he didn't feel as he's 6 stone wet. Great stay for the price though and breakfast was beautiful.

2019-07-01 • via Nuitee
V
Verified traveler
8
Pros:

Good value for money, could do with renovating and mattresses replacing as the springs dug into you. The breakfast was fabulous maybe this could be changed into self serve to offer a quicker service.

2019-06-24 • via Nuitee
V
Verified traveler • family
6
Pros:

No comments you have to see for yourself food was good room a bit to empty

2019-06-24 • via Nuitee
V
Verified traveler • self
8
Pros:

Great value for money. Very convenient location. Good food.

2019-06-21 • via Nuitee
J
jean
10
sejour agréable dans une jolie région
Pros:

le propriétaire est très serviable et très intentionné, le petit déjeuner est copieux et varié
l entretien de la chambre est bien fait.

2019-06-12 • via Nuitee
V
Verified traveler • partner
10
Pros:

We loved the atmosphere of a traditional pub with good music and very friendly people which relaxed us after a stressful day and led to a good night's sleep. We'll be going back next time we have to be in Sheffield.

2019-06-06 • via Nuitee