Courtyard Raleigh Crabtree Valley

Hotels
Courtyard by Marriott
8.9 (179 reviews)
3908 Arrow Drive , Raleigh , us

Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable room
Cons:
Unpleasant odor in rooms
Higher than expected pet fee

Categories

Cleanliness
7.93
The room and/or carpet had a strong unpleasant odor, affecting the overall cleanliness.
Service
9.9
Michael at the front desk was amazing, and the staff were described as friendly and professional.
Location
9.44
The hotel was conveniently located within 15 minutes of anywhere in Raleigh.
Room Quality
8.39
Decent room quality noted, but issues with room assignment and odor were problematic.
Amenities
8.42
Had dining options in the hotel and complimentary water in the room, though the car charger had issues.
Value for Money
8.88
The pet fee was higher than expected, yet overall value aligns well with the experience.
Food and Beverage
8.93
Dining in the hotel was available, specifics on quality not provided.
Overall Experience
9.3
Overall a strong experience despite some issues, highly recommend for business or pleasure.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-19 05:36

Property Description

Spacious Rooms with High Ceilings
Experience comfort and style in our spacious rooms at Courtyard Raleigh Crabtree Valley, featuring high ceilings and modern amenities including air conditioning, a small refrigerator, and cable TV.

Convenient Facilities and Services
Enjoy access to our fitness center, daily housekeeping, and optional dry cleaning and laundry services during your stay. We aim to make your visit as convenient and comfortable as possible.

Delicious Dining Options
Savor a delicious a la carte breakfast and dinner at The Bistro, along with Starbucks Coffee© with various flavored syrups. Indulge in a culinary experience without leaving the hotel.

Book your stay at Courtyard Raleigh Crabtree Valley now to enjoy these fantastic amenities and explore nearby attractions like Cabtree Valley Mall and the North Carolina Museum of Art.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RDU

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.9
Based on 179 reviews
Cleanliness: 7.93
Service: 9.9
Location: 9.44
Room Quality: 8.39
Amenities: 8.42
Value for Money: 8.88
Food and Beverage: 8.93
Overall Experience: 9.3
T
tammymD2001UL Family
10
Thank you!!
Pros:

There are not enough words to express my gratitude to the people at The Courtyard by Marriott. We were staying because we had a family health emergency and were back and forth to the hospital. The staff at Courtyard made things much easier. It was an extraordinary experience and the staff were always friendly and supportive. I can’t thank them enough for all the did for us.

2026-02-03 via Tripadvisor
J
June couple us
10
2026-01-27 via Nuitee
T
Travis couple us
10
Great spot
Pros:

Everything was great

2025-11-17 via Nuitee
1
107palomah Business
10
Wonderful team member
Pros:

Michael Richardson from Guest Services went above and beyond to help with the folio retrieval. Really thankful for his help, patience, and overall sympathy.

2025-11-13 via Tripadvisor
D
Delaine couple us
10
Excellent and comfortable
Pros:

Comfortable and clean room
Friendly staff

Cons:

We love a tub as well as a shower but not a big deal.
We were on the 3rd floor and ice machines on 1st, 2nd, and 4th. Again not a terribly big deal.

2025-10-27 via Nuitee
G
garvin
6
Pros:

One elevator is a issue

2025-10-12 via Nuitee
J
John
10
Pros:

The k lay issue was we were given a queen suite when we reserved a king. Also in the phone I was told a $50 pet fee and was charged $100. That’s a little much for a one night stay

2025-10-05 via Nuitee
X
X3345BVrodneyg Family
10
Great Stay!!
Pros:

Michael at the front desk was amazing. Professional, genuine and hospitality driven. Great location and highly convenient to your needs. Highly recommend!

2025-09-19 via Tripadvisor
R
reema family_with_children us
9
2025-09-12 via Nuitee
D
David couple us
9
convieniet
Pros:

Had a dining in hotel

Cons:

the car charger did not accept my tesla plug

2025-09-01 via Nuitee
F
farrahgeereid Business Raleigh, North Carolina
10
Great place to stay for business or pleasure:)
Pros:

The Marriott at Crabtree in Raleigh, NC has outstanding Customer Service and is always accommodating when our company request reservations in advance or last minute. Michael Richardson is always prompt, courteous and great personality. I can always count on him and the Marriott employees to make my class attendees stay comfortable!! Thank you for all you guys do!!

2025-08-22 via Tripadvisor
D
Daryl
10
Pros:

Awesome!

2025-07-30 via Nuitee
J
Judy family_with_children us
9
Perfect spot for a quick trip to Raleigh.
Pros:

The hotel was never more than 15 minutes from anywhere in Raleigh. Loved the free parking. Appreciated the complimentary water and mini fridge in the room.

Cons:

Having to make a u-turn to get to the hotel.

2025-07-26 via Nuitee
E
Ellis couple us
6
Disappointed
Pros:

Decent room and bathroom. Bed and pillows were ok.

Cons:

We asked for our room to be changed because the room and/or carpet had a strong unpleasant odor. The 2nd room had the same odor but not as strong. When we approached the Reception desk to check out the next morning the desk employee was relaxing with her feet up on the lobby sofa looking at her phone. Very unprofessional. She got up when she saw us and was polite but that was a very bad look for the hotel.

2025-07-20 via Nuitee
B
BoogieGoBrazyyy family_with_children us
9
2025-07-13 via Nuitee
N
Neal solo traveller us
10
Exceptional
2025-06-23 via Nuitee
K
Katherine young couple us
10
Exceptional
2025-05-10 via Nuitee
A
April group us
10
Exceptional
2025-05-05 via Nuitee
A
amymY1097YV Solo travel
10
Exceptional staff
Pros:

The staff are the friendliest people I have ever experienced in a hotel. I came here to stay so I could visit my grandmother who has stage 4 cancer. Over my short stay, I felt so at home and comfortable. The staff truly helped me through this hard time of my life, and I will be forever grateful.

2025-04-04 via Tripadvisor
D
Donique young couple us
8
Very good
2025-03-22 via Nuitee