Renaissance Asheville Downtown Hotel

Hotels
•
Marriott
8.4 (616 reviews)
31 Woodfin Street, Asheville, North Carolina, 28801 , Asheville , US
1-828-252-8211

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Pets allowed

Facilities

Front entrance ramp
Health or beauty spa nearby
Express check-out
Fireplace in lobby
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
Free WiFi
24-hour front desk
Terrace
See all facilities

Review Highlights

Pros:
Great location
Outstanding service
Quiet and comfortable stay
Cons:
Cleanliness issues
Parking charges
Restaurant service lacking

Categories

Cleanliness
7.9
Hotel is in fairly good condition, but issues with elevator panels and exterior cleanliness noted.
Service
9.4
Outstanding service from all staff, with friendliness and helpfulness highlighted throughout.
Location
9.4
Good location, convenient to downtown and close to attractions.
Room Quality
8.4
Comfortable rooms/bed mentioned, but some issues with room maintenance noted.
Amenities
7.9
Pool is out of action for months; parking fees for guests perceived as unfair.
Value for Money
8.4
Rates higher due to recovery, but decent value considering location and comfort.
Food and Beverage
6.9
Restaurant staff noted as rude; limited in-room dining options.
Overall Experience
8.9
Enjoyable stay with beautiful surroundings, although some aspects could be improved.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 07:41

Property Description

Experience the vibrant atmosphere and charm of the Renaissance Asheville Downtown Hotel, perfectly situated in the heart of Asheville.

Recreation Opportunities
Stay active in our state-of-the-art 24-hour fitness center or unwind with breathtaking views from our terrace and lush garden.

Culinary Delights
Savor delightful American cuisine at Writers Bistro, where you can enjoy a relaxing dinner or indulge in room service during limited hours.

Exceptional Amenities
Boasting 278 luxurious guestrooms, each featuring plush pillowtop beds, Smart televisions, and designer toiletries, your comfort and convenience are our top priorities.

Don't wait to elevate your Asheville experience—book your stay today!

Important information:

  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Guests can access their rooms with a mobile device.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pet max weight (per pet) in lb is 50

  • Pets

    Pets cannot be left unattended

See all policies

Location

Guest Reviews

8.4
Based on 616 reviews
Cleanliness: 7.9
Service: 9.4
Location: 9.4
Room Quality: 8.4
Amenities: 7.9
Value for Money: 8.4
Food and Beverage: 6.9
Overall Experience: 8.9
S
Shakitta • solo_traveller • us
10
2026-06-23 • via Nuitee
J
Janet • couple • us
9
We enjoyed the Renaissance Downtown and the overall energy of Asheville
Pros:

Location was ideal -close to many restaurants and shops. The room provided a quiet evening to take in the sunset and mountains
Staff was courteous and informative

2026-06-18 • via Nuitee
R
Renan • couple • tr
8
2026-06-17 • via Nuitee
K
Kaylan • couple • us
10
Great stay, will keep this hotel in mind to stay again!
Pros:

Location was perfect to walk to all my favorite downtown spots!

Cons:

Truthfully, it was great! Maybe the rooms and halls were slightly outdated but that is none of my worries.

2026-06-16 • via Nuitee
M
Michael • couple • gb
7
Convenient location for downtown Asheville.
Pros:

Convenient location - nowhere is far in downtown Asheville.

Cons:

No safe in the room to store valuables.
Decor was tired - needs a refurbishment.
Staff knowledge of location and things to do in the area was poor.

2026-06-13 • via Nuitee
L
Lisa • couple • us
9
Nice location, friendly, helpful staff.
Pros:

Location and cleanliness

Cons:

Elevators were extremely slow

2026-06-10 • via Nuitee
J
John • solo_traveller • us
9
Very enjoyable.
Pros:

Jay in Valet was exceptional.

Cons:

The bartender on Thursday night was on something.

2026-06-09 • via Nuitee
M
Marie • solo_traveller • us
8
It was good. If I had stayed for more than one night I would have asked for a room change.
Pros:

Clean and friendly

Cons:

The AC in room 710 was so loud. I didn’t sleep because of this.

2026-06-04 • via Nuitee
C
Carolina • couple • us
10
Great and Convenient Option
Pros:

Great location; comfortable rooms, everything very clean, great staff

Cons:

Breakfast wasn’t anything special- could have more bakery options. AC in the room was a little bit loud

2026-06-03 • via Nuitee
N
Nitin • couple • us
10
Stay was excellent but booking.com customer service was pathetic and they were not answering
Pros:

Everything except Booking .com has a very bad customer service . Hotel was great but bookin.com do not have a great service

Cons:

Booking .com has a very bad customer service

2026-06-01 • via Nuitee
P
pwida • Business • Denver, Colorado
10
Our stop in Asheville
Pros:

The welcome and service was wonderful ! Valet, Reception, Restaurant, all friendly and top tier.
Thank you for a wonderful stay.

2026-05-29 • via Tripadvisor
T
Timothy • couple • us
7
Cons:

Learning at check-in that I would be charged $75 for any incidental's and that it may take a week to recover if no charges incurred.

Fortunately there is a parking garage adjacent to the hotel so I did not have to suffer the expense of valet parking.

2026-05-19 • via Nuitee
D
David • solo_traveller • us
9
2026-05-18 • via Nuitee
Q
Quis • couple • us
9
2026-05-16 • via Nuitee
T
TravelDiva001 • Couples • Knoxville, Tennessee
8
We expected more from our first Renaissance experience
Pros:

We knew this was an older property and was excited to experience charm, not a very small room, shower that doesn’t work, bathroom barn door that if closed will be opened if someone opens the main door to the room b/c there is hardware sticking out from the main door. We were on the 10th floor and did have a lovely view of downtown with mountains in the background. Check-in had a long line that took a long time b/c this hotel caters to large meeting groups.
We felt as though $25/day for parking was excessive for an open and unprotected lot. We’re Platinum Elite and have never had to pay to park, but they wouldn’t comp this b/c the lot isn’t theirs.
The bright spot was the breakfast buffet ($20pp but complimentary for Platinum Elite and above b/c this hotel doesn’t have a concierge lounge). The food was much better and more tasty than other MB hotel breakfast buffets. The waitstaff were kind and attentive. A lovely and upscale dining experience.

2026-05-08 • via Tripadvisor
2
262kimberlyn • Solo travel • Austin, Texas
10
Great location!
Pros:

Stayed at The Renaissance hotel for a quick one night stop in Asheville. I was a little hesitant because of some of the reviews, but it was a great stay. The hotel is older, but well maintained and clean. It was close enough to downtown that I felt safe walking alone, and the hotel was still very quiet. Yes, you pay for parking. You are downtown. But, the parking lot was big with plenty of available space. Staff were amazing and friendly. Would definitely stay again if I make it back to the area.

2026-04-28 • via Tripadvisor
S
Scott • solo_traveller • us
7
2026-04-27 • via Nuitee
J
JeffreyGL48 • Couples • New York City, New York
8
LUXURY A LITTLE PAST ITS PRIME
Pros:

This is a genuine luxury hotel that is getting a little long in the tooth. Staff is helpful, pleasant and knowledgeable. Breakfast is excellent buffet with omelet station. Most listings say they have a pool -- but they don't. Parking lot is dark at night.

2026-04-23 • via Tripadvisor
K
Kellogg • family_with_children • us
3
2026-04-23 • via Nuitee
L
LouiseAtlanta1 • Friends getaway • Atlanta, Georgia
10
In the heart of the city
Pros:

One block from the main street, easy access to all the activities yet away from all the noise. Large room, comfortable beds.

2026-04-19 • via Tripadvisor