Best Western Carlisle South

Hotels
•
Best Western
7.8 (441 reviews)
101 Alexander Springs Rd , Carlisle , US
+1 717-386-5156

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Convenient location (near freeway)
Friendly / professional staff (helpful in emergencies)
Comfortable beds for short stays
Pet-friendly / accommodated cats
24/7 coffee available
Good for brief or emergency overnight stays
Cons:
Serious cleanliness issues: bedbugs, mold, stains, dust
Room maintenance problems: broken curtains, HVAC/AC issues, stained tubs
Pool closed or unusable in multiple reports
Breakfast bland or limited; inconsistent coffee quality
Front desk inconsistencies (some unhelpful/unfriendly staff)
Plumbing/drainage issues (slow or dirty draining showers/tubs)
Parking lot maintenance problems
Inconsistent upkeep of in-room amenities (microwave mold, missing AC covers)

Categories

Cleanliness
4
Multiple reviews call out serious cleanliness issues (bedbugs, mold in bathroom and microwave, stained sheets and towels, dust and dirty carpets). Cleanliness is a major negative for many guests.
Service
9
Several guests praised staff as professional and helpful (including strong assistance during an emergency). There are isolated reports of an unfriendly/busy front-desk employee, but overall service is frequently described as accommodating and responsive.
Location
9.5
Location repeatedly noted as a strong point (near freeway, easy on/off, generally convenient).
Room Quality
7.5
Mixed signals: some guests found rooms comfortable and beds comfy for short stays, while others reported smoke smells, stains, broken curtains, HVAC/AC issues and maintenance problems. Functionally adequate for brief stops but with notable wear and maintenance concerns.
Amenities
8
Basic amenities exist (coffee service, microwave, pool advertised) and some guests liked the 24/7 coffee. However the pool was reported closed or unusable and some in-room amenities showed neglect; overall amenities are present but inconsistently maintained.
Value for Money
8
Many guests used the property for brief/emergency stays and found it adequate for the price and location. Given the mix of positive service/location and negative cleanliness/maintenance, value is seen as fair to good by several reviewers.
Food and Beverage
7.5
Breakfast is frequently described as bland or limited and coffee received mixed comments (some said bad, others said tasty/24/7 coffee was good). Overall F&B is passable but inconsistent.
Overall Experience
8.9
Overall impressions are mixed: strong location and many positive reports about staff and suitability for short or emergency stays contrasted with recurring, serious cleanliness and maintenance complaints. On balance the property meets needs for brief stays for many guests, though cleanliness risks are a significant downside.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:06

Property Description

Convenient Location
Located off Interstate 81 in Carlisle, Pennsylvania, Best Western Carlisle South is just 7.4 km from the Army War College & Museum, offering easy access to local attractions.

Comfortable Accommodations
Guest rooms at Best Western Carlisle South feature mini-refrigerators, coffee makers, cable TV, and bath amenities, ensuring a comfortable stay. Guests can also indulge in in-room massage therapy for ultimate relaxation.

Leisure Facilities
Enjoy a refreshing swim in the seasonal outdoor pool or maintain your workout routine at the fitness center during your stay at Best Western Carlisle South.

Book your stay at Best Western Carlisle South now for a relaxing and convenient experience in Carlisle, Pennsylvania.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note a breakfast discount at Walnut Bottom Diner is currently offered.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDT

Location

Guest Reviews

7.8
Based on 441 reviews
Cleanliness: 4
Service: 9
Location: 9.5
Room Quality: 7.5
Amenities: 8
Value for Money: 8
Food and Beverage: 7.5
Overall Experience: 8.9
S
Stephen • family_with_children • us
10
2026-10-21 • via Nuitee
M
Matt • couple • us
7
Adequate for our needs
Pros:

Room was nice, bed was comfy, all we needed for a brief one-night stop on a long journey. No problem with accommodating our cats.

Cons:

Breakfast was kind of bland & unsatisfying. Room had no creamer or sugar for coffee, and the coffee itself was pretty bad. Would have been nice to have some waters in the room.

2026-10-16 • via Nuitee
M
Margaret • family_with_children • us
9
2026-10-13 • via Nuitee
J
Jennifer • solo_traveller • us
1
Horrible not clean or sanitized when it comes to the bedsheets! Found 3 bedbugs crawling all over the sheets at midnight
Pros:

Location near freeway with easy on and off.

Cons:

Bedbugs on bedsheets!!!!

2026-10-07 • via Nuitee
A
Andrew • solo_traveller • us
7
Cons:

the mold in the bathroom, the hvac display was inoperable

2026-10-07 • via Nuitee
T
Tom • couple • no
8
2026-10-07 • via Nuitee
S
Shannon • couple • us
6
2026-09-12 • via Nuitee
B
Beverly • couple • us
7
Pros:

Location

Cons:

The toilet was loose and wobbly. The shower did not drain and when it did it left the tub nasty. Breakfast was okay but the coffee was weird

2026-09-06 • via Nuitee
J
Jeffrey • couple • ca
1
Incredibly dissatisfied.
Pros:

Location was ok.

Cons:

Cleanliness. Heavy dust on room surfaces. Floors and carpets dirty. Mould in microwave. Tub stained brown. Stained towels. Do not disturb note left on door ignored.
Advertised out door pool was not open at all for the season.

2026-08-30 • via Nuitee
E
Erin • family_with_children • us
10
Emergency stay due to power outage. Great service.
Pros:

The staff was super easy to work with during a very stressful time.

Cons:

Everything was great.

2026-08-23 • via Nuitee
S
simone • solo_traveller • de
3
Nicht zu empfehlen
Pros:

Geräumiges Zimmer,

Cons:

schmutzige Handtücher, und die Sauberkeit läßt zu wünschen übrig, ungenutzten badezimmer empfangspersonal, was freundlichen, aber die Dame am Frühstück faul und unfreundlich, halb 9 gibt's nur noch Reste zum Frühstück auch auf bachfrage wird nix aufgefüllt da ja um 9 Uhr Frühstückszeit beendet wird. Trotz noch anwesenden Gäste wird Punkt 9 Kaffeemaschine und Saft abgeschaltet, und die restlichen Sachen schnell weggeräumt. Das sich ja keiner mehr was hohlen kann.

2026-08-17 • via Nuitee
L
louise • solo_traveller • us
8
2026-08-15 • via Nuitee
M
Mark • couple • us
9
Just one night stay it was fine nothing great but nothing terrible either
Pros:

Clean and friendly staff

Cons:

I thought the ac was timed to only run so long and then shut off so the room never became as cool as I wanted 71

2026-08-12 • via Nuitee
S
Scott • solo_traveller • us
7
2026-08-11 • via Nuitee
H
Hailey • couple • us
1
Would not recommend
Pros:

N/A

Cons:

The pool was unusable. The pool was drained and the left over water was black. There was no knowledge of the pool situation. The parking lot has grass growing in it. A lot of the ac units were missing the covers and/or damaged. The front desk employee did not greet us and took a personal phone call before acknowledging we were there.

2026-08-11 • via Nuitee
H
Hillary • solo_traveller • us
1
Nice front desk.. but never again room...
Pros:

The front desk person really nice.

Cons:

As we walked in to room smelled of smoke. Could see dust and things were not whipped down. Went to check the bed and found stain on bed cover .. very noticeable stain. The the tub had build up on it. I could sracp it off with my nail. The toilet had a ring in it, not from hard water. Could close the curtains, they where broken. We end up leaving because font a review a month ago about bed bugs.

2026-08-09 • via Nuitee
G
GUERLINE • solo_traveller • us
8
Pros:

The staff team was very professional and welcoming

2026-08-04 • via Nuitee
R
Richard • solo_traveller • us
6
Pros:

Location and staff

Cons:

Room had no curtains too block light from pool trouble getting too sleep

2026-08-02 • via Nuitee
G
Greg • solo_traveller • us
7
2026-07-23 • via Nuitee
J
James • extended_group • us
8
Pros:

Brrakfasy

2026-07-20 • via Nuitee