Best Western Springfield West Inn

Hotels
•
Best Western
7.3 (498 reviews)
429 Riverdale Street , West Springfield , US
+1 413-785-5365

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Good breakfast variety
Friendly/helpful staff (many mentions)
Convenient location near Rte 5 / attractions
Reasonable price / good value
Comfortable beds / decent rooms for price
Cons:
Poor cleanliness in multiple reports (stains, hair, mildew)
Outdated/tired property (peeling paint, stained carpet)
Noisy HVAC and highway noise for some rooms
Occasional service failures (one serious front desk incident)
Limited/closed amenities (pool closed), tight parking

Categories

Cleanliness
4.5
Multiple reviews report rooms and linens dirty (stains, hair, mildew), used pillowcases turned inside out, moist rugs and general reports of unclean conditions.
Service
8
Staff frequently described as friendly and helpful at reception; several positive mentions of accommodating front desk service, but one serious negative incident where a guest was insulted and refused help.
Location
8.5
Location noted as convenient — near Rte 5, restaurants, mall and good for Six Flags/sporting events; guests cite convenience and easy access.
Room Quality
6
Rooms described as dated and in need of repairs/painting, with peeling paint, cosmetic flaws, stains on carpet and noisy HVAC units; some guests still found rooms comfortable.
Amenities
7.5
Breakfast offerings praised and varied; limited other amenities noted (pool closed, one elevator, tight parking); overall basic but functional amenities.
Value for Money
8
Multiple guests comment the price is reasonable and a good value for the budget, despite an older property.
Food and Beverage
7.5
Breakfast is repeatedly cited as a strong point (pancake machine, eggs, sausage, pastries), though some mention limited variety at times and weak coffee on occasion.
Overall Experience
8.4
Mixed reviews balanced toward satisfactory: many guests praised breakfast, staff and value, but recurring cleanliness and dated-property issues tempered the stay; overall generally positive for the price.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:04

Property Description

Convenient Location
Best Western Springfield West is ideally located in West Springfield, just a short distance from Six Flags New England, making it the perfect choice for leisure travelers looking for a fun-filled getaway.

Modern Amenities
Each guest room at our hotel is equipped with a refrigerator, coffee machine, and flat-screen cable TV for your comfort and entertainment. The private bathrooms come with a hairdryer, ensuring you have everything you need for a relaxing stay.

Exceptional Services
Enjoy the convenience of a 24-hour front desk, laundry facilities, and free parking during your stay. Our on-site vending machine offers refreshments whenever you need a quick pick-me-up.

Experience comfort and convenience at Best Western Springfield West. Book your stay now for a memorable trip to West Springfield!

Important information:

Please note the pool is closed until further notice.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDL

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
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Guest Reviews

7.3
Based on 498 reviews
Cleanliness: 4.5
Service: 8
Location: 8.5
Room Quality: 6
Amenities: 7.5
Value for Money: 8
Food and Beverage: 7.5
Overall Experience: 8.4
M
Melissa • family_with_children • us
8
2026-10-26 • via Nuitee
A
Angel • solo_traveller • us
1
Nada. Todo sucio con un edad y. Paredes y el toilet roto sábanas sucias
Pros:

Nada. Todo sucio con un edad y. Paredes y el toilet roto sábanas sucias

Cons:

Nada. Todo sucio con un edad y. Paredes y el toilet roto sábanas sucias

2026-10-26 • via Nuitee
L
Linda • family_with_children • us
8
Cons:

Sink outside of bathroom

2026-10-21 • via Nuitee
R
Rick • couple • us
9
2026-10-20 • via Nuitee
C
Christian • solo_traveller • de
4
2026-10-19 • via Nuitee
A
antonio • couple • us
8
Pros:

Good breakfast

2026-10-18 • via Nuitee
T
Torres • family_with_children • us
10
Desayuno incompleto
Pros:

Bueno

Cons:

El desayuno no havia variedad muy pobre

2026-10-14 • via Nuitee
J
Joanne • solo_traveller • us
9
Pros:

It was clean and breakfast was good.

2026-10-13 • via Nuitee
S
Shamaun • solo_traveller • us
8
Pros:

Very clean,

2026-10-10 • via Nuitee
P
Patrick • couple • us
1
I will never stay in a best western again
Pros:

Guy at the front desk called me a “loser” and refused to help us

Cons:

Front desk

2026-10-07 • via Nuitee
S
sami • couple • sa
9
Pros:

Staff , facilities, breakfast

Cons:

The cleanliness-the price

2026-09-19 • via Nuitee
A
Anthony • solo_traveller • us
4
I will not stay in this facility again.
Pros:

Relatively clean room.

Cons:

Old and outdated building. Old and outdated room. Heating/cooling fan in the room was constantly on. Impossible to get in touch with the hotel via telephone. No one picks up the phone.

2026-09-17 • via Nuitee
D
Donna • family_with_children • us
7
Definitely a good place to stay
Pros:

Clean and convenient

Cons:

Had no chain lock on room 216

2026-09-01 • via Nuitee
A
Aracelys • couple • us
10
2026-08-31 • via Nuitee
J
JESSICA • solo_traveller • us
8
2026-08-31 • via Nuitee
D
Diana Mileidy • family_with_children • co
10
Excelente opción para los turistas que visitan six flag
Pros:

Ubicación y comodidad

2026-08-31 • via Nuitee
S
Susan • family_with_children • us
5
Pros:

The room was comfortable.

Cons:

The room could have been cleaner. The room needs painting, very dated and some cosmetic flaws that should be addressed.

2026-08-29 • via Nuitee
K
Katelynn • solo_traveller • us
3
Price reflects the status of the property
Pros:

Breakfast. Lots of options including pancakes made in an automated pancake maker, eggs daily, sausage, cereals, bagels, yogurt and toppings.
Right off rte 5.
McDonald’s nearby , a plaza and mall not too far.

Cons:

It needs a facelift . Peeling paint, cobwebs around the room, stains on the carpet. One elevator . Pool closed. The HVAC unit was very loud . We asked for a room away from the highway and heard plenty of noise

2026-08-23 • via Nuitee
J
john • solo_traveller • us
10
2026-08-20 • via Nuitee
K
Keith • couple • us
4
2026-08-15 • via Nuitee