Best Western Springfield West Inn

Hotels
•
Best Western
7.5 (563 reviews)
429 Riverdale Street , West Springfield , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Lift / Elevator
Fax/photocopying
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Comfortable beds
Cons:
Limited parking
Expensive breakfast
No spa services

Categories

Cleanliness
7.4
Overall, guests appreciated the cleanliness of the rooms and facilities, with a few mentions of some minor issues.
Service
7.7
Staff politeness and helpfulness were commonly praised, though there were occasional complaints about misinformation and lack of check-ins during emergencies.
Location
8.2
The hotel's proximity to key landmarks and public transport was highly valued by guests.
Room Quality
7.4
Guests found the beds comfortable and appreciated upgrades like new carpets, but some mentioned issues with room size and outdated decor.
Amenities
7.1
Satisfactory amenities were noted, including a spacious breakfast selection; however, some guests wished for more diverse options and better maintenance.
Value for Money
6.7
Mixed reviews on the pricing, with some feeling it was justified by the location while others thought it was too high for the services provided.
Food and Beverage
7.6
Positive feedback on the breakfast and restaurant services, although some guests desired more variety and efficient coffee stations.
Overall Experience
7.9
Most guests had a positive overall experience, specifically mentioning the ongoing upgrades and improvements in the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-28 15:00

Property Description

Convenient Location
Best Western Springfield West is ideally located in West Springfield, just a short distance from Six Flags New England, making it the perfect choice for leisure travelers looking for a fun-filled getaway.

Modern Amenities
Each guest room at our hotel is equipped with a refrigerator, coffee machine, and flat-screen cable TV for your comfort and entertainment. The private bathrooms come with a hairdryer, ensuring you have everything you need for a relaxing stay.

Exceptional Services
Enjoy the convenience of a 24-hour front desk, laundry facilities, and free parking during your stay. Our on-site vending machine offers refreshments whenever you need a quick pick-me-up.

Experience comfort and convenience at Best Western Springfield West. Book your stay now for a memorable trip to West Springfield!

Important information:

Please note the pool is closed until further notice.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
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Guest Reviews

7.5
Based on 563 reviews
Cleanliness: 7.4
Service: 7.7
Location: 8.2
Room Quality: 7.4
Amenities: 7.1
Value for Money: 6.7
Food and Beverage: 7.6
Overall Experience: 7.9
A
Alberto • extended_group • us
5
Mad
Pros:

I don’t see anything

Cons:

Rented 2 rooms they said only 1 was paid for didn’t get my money back

2026-04-16 • via Nuitee
P
Pizarro • family_with_children • us
9
2026-04-06 • via Nuitee
C
Christi • solo_traveller • us
7
Pros:

I was looking at a line of trees but I didnt care. I like a room close to the back stairs. The toilet was all stained but thats not the end of the world..

2026-04-03 • via Nuitee
M
Miguel • couple • us
10
2026-03-29 • via Nuitee
T
Tanisha • family_with_children • us
8
2026-03-27 • via Nuitee
M
Mona • couple • us
6
2026-03-26 • via Nuitee
S
Shaquita • couple • us
10
2026-03-26 • via Nuitee
K
Kevin • solo_traveller • us
6
2026-03-25 • via Nuitee
S
shakeel shaukat ali • family_with_children • pk
8
Pros:

Staff was very good and helpful

Cons:

Everything was fine

2026-03-16 • via Nuitee
J
Jolene • solo_traveller • us
10
2026-03-16 • via Nuitee
B
Britny • couple • us
10
2026-03-12 • via Nuitee
D
Di • solo_traveller • us
1
2026-03-12 • via Nuitee
I
IVELISSE • family_with_children • pr
10
Pros:

Tranquilo y limpio

2026-03-02 • via Nuitee
A
Arlene • solo_traveller • us
10
Good
Pros:

👍

Cons:

Clean

2026-02-23 • via Nuitee
J
Juan Carlos • solo_traveller • us
1
Una mala experiencia
Pros:

Nada

Cons:

No tiene limpieza

2026-02-13 • via Nuitee
R
Rasmussen • family_with_children • us
10
2026-02-09 • via Nuitee
R
Robert • solo_traveller • us
8
2026-02-09 • via Nuitee
D
David • family_with_children • us
7
2026-01-30 • via Nuitee
E
Elizabeth • extended_group • us
8
2026-01-30 • via Nuitee
M
Mary Beth • family_with_children • us
8
Staff very nice Best I have ever experienced
Cons:

Elevator dirty

2026-01-20 • via Nuitee