Mercure Exeter Southgate Hotel

Hotels
•
Mercure
8 (4939 reviews)
Southernhay East , Exeter , gb

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Central location
Comfortable room
Good food
Cons:
Cleanliness issues
Poor room amenities
Value for money concerns

Categories

Cleanliness
7.46
The shower door in my room was pretty disgusting and really needed a good clean.
Service
8.93
Staff were very friendly and helpful, with good service at check-in.
Location
8.97
Great location, very central, perfect for the Christmas market and shopping centre.
Room Quality
7.42
Uncomfortable main bed in family room and issues with the air conditioning.
Amenities
7.95
Standard amenities including spa pool and various food options available.
Value for Money
7.41
Paid for half board stay, but menu was limited and not as expected.
Food and Beverage
7.96
Lovely food and good bar menu, but some food items were served cold.
Overall Experience
7.93
An overall satisfactory stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 07:45

Property Description

Central Location with Stunning Views
Mercure Exeter Southgate Hotel offers a prime location in central Exeter with picturesque views of the historic old cathedral.

Luxurious Health and Fitness Facilities
Enjoy the hotel's health and fitness centre featuring an indoor swimming pool, gym, sauna, and whirlpool spa for ultimate relaxation.

Dining Excellence and Relaxation
Indulge in elegant dining at The Gate House Restaurant, sip on drinks at the Terrace lounge bar with a secluded patio, and savor traditional Devonshire afternoon tea.

Experience the best of Exeter with a stay at Mercure Exeter Southgate Hotel.

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the credit card used to book must be presented on arrival.

Please inform the property if any of the guests are children, so the rooms can be set accordingly.

Mercure Exeter Southgate Hotel is located in central Exeter, with views over the historic old cathedral.

Enjoy yourself at the Spa Naturel with complimentary use of the fitness suite during your stay. You are able to access the indoor heated swimming pool for only 10GBP per person, this price includes up to 2 children under the age of 16. There is also a sauna and a whirlpool (age restrictions apply.)

Each of the hotel’s rooms features Freeview TV and facilities for making tea and coffee. There are also a number of interconnecting rooms available.

The Terrace lounge bar has a secluded patio, while The Gate House Restaurant offers elegant dining. Traditional Devonshire afternoon tea is also served.

It is just a 5-minute walk from the hotel to the shops and restaurants of the city center. Busses are available along the High Street, and Exeter Central Rail Station is 10 minutes’ walk away. Parking is available on site and charged at £16 per 24-hour period.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BHX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs GBP 15 per day.

Location

Guest Reviews

8
Based on 4939 reviews
Cleanliness: 7.46
Service: 8.93
Location: 8.97
Room Quality: 7.42
Amenities: 7.95
Value for Money: 7.41
Food and Beverage: 7.96
Overall Experience: 7.93
B
Bott • couple • gb
10
Pros:

Excellent stay as always. Cannot fault the staff_ superb service .

Cons:

Nothing

2026-02-28 • via Nuitee
C
Caroline • couple • gb
9
Pros:

Facilities and food was great. Staff were extremly friendly and helpful

2026-02-28 • via Nuitee
S
Susan • couple • gb
10
We enjoyed our stay
Pros:

Very clean . Loved the spa , food was great , staff so helpful

Cons:

Dated furniture in room

2026-02-28 • via Nuitee
C
Clayton • couple • gb
10
2026-02-28 • via Nuitee
N
Natasha • extended_group • gb
3
Don’t stay in 268 or front facing room
Pros:

Perfect location close to town with parking

Cons:

We stayed in room 268. When I say stay, we didn’t sleep. The noise for the outside foyer and the lift hydraulics was dreadful from late night smokers, chatting, phone conversations. Finally quiet at 4am . Shattered for a long drive home .

2026-02-28 • via Nuitee
M
Michelle • couple • gb
8
Pros:

Friendly staff
Location of hotel
Breakfast
Restaurant

Cons:

Bathroom was not clean on arrival
Towels were rough

2026-02-28 • via Nuitee
D
Dorocia • couple • gb
10
2026-02-27 • via Nuitee
P
Penny • couple • gb
10
2026-02-27 • via Nuitee
M
Matt • solo_traveller • gb
10
2026-02-27 • via Nuitee
S
Sarah • solo_traveller • gb
10
2026-02-26 • via Nuitee
B
Bradley • couple • gb
10
Perfect stay!
Pros:

The room was very clean and the bed was very comfortable. We had an evening meal which was really good and the breakfast was amazing! The pool, jacuzzi and sauna was a lovely added bonus! We stayed for 2 nights and we will definitely be returning.

Cons:

We liked everything about the hotel and the facilities.

2026-02-25 • via Nuitee
J
John • couple • gb
8
Very good stay and would return.
Pros:

all went smoothly from checking in 1 hour early, to moving bags to the room, to checking out. Very friendly staff and knowledgeable about our stay. Helpful. everything worked. Spoken English was very good.

2026-02-25 • via Nuitee
L
Leidiane • couple • gb
10
2026-02-24 • via Nuitee
R
RAFAEL • solo_traveller • cl
10
Confortable, agradable, encantador lugar
Pros:

Lugar agradable con varias zonas comunes muy lindas

Cons:

N/A

2026-02-24 • via Nuitee
J
Jacqueline • family_with_children • gb
7
Pros:

Very warm welcome on reception. Was offered free parking which was a lovely gesture. Room bathroom was nice. Had an evening meal on my return to the hotel which was surprisingly tasty. Breakfast was excellent and plenty of really good choice esp for traditional Continental fans (cheese, ham and salami etc).

Cons:

Room. Very bad first impression. The sofa bed was made up despite me being on my own. It was reinstated with help but the sofa cushion had a dark red (unpleasant) stain on it. There was also a used toothbrush jammed into the mechanism. Windows were in a terrible state. It did not leave a good impression. Overhead lighting was necessary but awful. Wine list in the restaurant was terrible. Wine by the glass tasted of nail varnish remover which is a poor indication of quality - esp for the most expensive wine on the list. I tried three and settled for the second on thd list.

2026-02-24 • via Nuitee
T
Tracey Teague • family_with_children • gb
10
Was a lovely hotel, we will be back.
Pros:

It was beautifully decorated for Christmas, staff very welcoming and friendly.
Close to town so could walk in.

2026-02-23 • via Nuitee
A
Amanda Forde • family_with_children • gb
9
2026-02-23 • via Nuitee
J
Janet • couple • gb
9
2026-02-23 • via Nuitee
C
Carel • couple • gb
8
Pros:

Breakfast good ,could have had a bit more help with my caring of breakfast

Cons:

Bed could have been more comfortable and shower hat etc ! Overall better than some would stay again car parking very useful good

2026-02-23 • via Nuitee
S
Scott • solo_traveller • gb
10
Pros:

Staff - gym pool and room

Cons:

Parking cost 16 pounds

2026-02-23 • via Nuitee