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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Sauna
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Dry cleaning
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Breakfast in the room
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Spa/wellness center
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Non-smoking throughout
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Special diet menus - on request
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Kid meals
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Snack bar
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Heated pool
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Indoor pool
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Outdoor furniture
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Wine/champagne
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Fruits
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Pet bowls
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Fitness/spa locker rooms
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Yoga classes
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Fitness classes
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Personal trainer
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
Review Highlights
Categories
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Property Description
Central Location with Stunning Views
Mercure Exeter Southgate Hotel offers a prime location in central Exeter with picturesque views of the historic old cathedral.
Luxurious Health and Fitness Facilities
Enjoy the hotel's health and fitness centre featuring an indoor swimming pool, gym, sauna, and whirlpool spa for ultimate relaxation.
Dining Excellence and Relaxation
Indulge in elegant dining at The Gate House Restaurant, sip on drinks at the Terrace lounge bar with a secluded patio, and savor traditional Devonshire afternoon tea.
Experience the best of Exeter with a stay at Mercure Exeter Southgate Hotel.
Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).
Please note that the credit card used to book must be presented on arrival.
Please inform the property if any of the guests are children, so the rooms can be set accordingly.
Mercure Exeter Southgate Hotel is located in central Exeter, with views over the historic old cathedral.
Enjoy yourself at the Spa Naturel with complimentary use of the fitness suite during your stay. You are able to access the indoor heated swimming pool for only 10GBP per person, this price includes up to 2 children under the age of 16. There is also a sauna and a whirlpool (age restrictions apply.)
Each of the hotel’s rooms features Freeview TV and facilities for making tea and coffee. There are also a number of interconnecting rooms available.
The Terrace lounge bar has a secluded patio, while The Gate House Restaurant offers elegant dining. Traditional Devonshire afternoon tea is also served.
It is just a 5-minute walk from the hotel to the shops and restaurants of the city center. Busses are available along the High Street, and Exeter Central Rail Station is 10 minutes’ walk away. Parking is available on site and charged at £16 per 24-hour period.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are allowed. Charges may be applicable.
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Parking
Public parking is possible on site (reservation is not possible) and costs GBP 15 per day.
Location
Guest Reviews
Location and breakfast were great
The air conditioning didn't work and clearly this was a long standing issue that the hotel knew about according to our check un receptionist ! This factored in booking this hotel for the expensive price it was during a heat wave. Not only this the shower in the room really badly leaked and the fridge for cooling drinks and water didn't work at all in the room. I understand they are refurbishing but the room was tired and not working 😕 for nearly 200 pounds excluding breakfast this was unacceptable sadly.
Location excellent. Comfortable room. Pool & gym were fine. Air con worked well in the heatwave
Parts looked a bit tired. Problem with the chillers meant there was no draught beer & limited choice of bottled beer (ie no ales) though a “wide range”was advertised on the bar. In mitigation the chillers going down happened during the June heatwave.
Also, service at the bar was slow due to a new start member of staff being left on their own when the bar was busy with guests returning from a concert.
Location was great for Exeter city centre. Room was nice, bathroom was great
The air conditioning wasn’t working at the hotel. And although there was a fan set up in the room and we were given 2 complimentary drinks, the room was still very hot and stuffy as our stay was during the late June heatwave. We couldn’t open the curtains as this would allow more sunlight into the room. So all in all, it wasn’t a particularly comfortable stay. I feel we should have been made aware of the A/C problem before we arrived so at least we had the choice of whether or not to stay at the hotel
Clean,tidy and comfortable
location
On the hottest day of the year the air-conditioning wasn't working
and neither was any of the draught beer
Room.Leisure facilities excellent. Good location.
Previous guests used tissues in corner of our room
Would have liked kettle etc in room.
Had asked for twin Got double without any explanation!
Good location.
Poor loo flush design.
Great location for walking to the city centre. Loads of options for breakfast for the price. Lovely decor and welcoming staff.
Air-con didn't work, in the 30+ heatwave but did get supplied with a fan which worked through the night to keep us cool.
Spacious and well located
Air con had broken but fan was provided.
Good location, decent sized room
Dated, no steam room, no air con and just overall not as good as I expected for the price
The restaurant and bar was a nice relaxing area, with good food. The pool area was a bonus after a long day.
The room was a little dated and needs attention.
Parking not free.
Breakfast was lovely loads of different foods for everyone and very well fresh
Nothing
Nothing air conditioning
Like the location, central with parking, close to shops, bars etc
Was offered a refurbished room that was very nice, no drawer space even for a few days and few hangers 6 between 2 of us not enough.
The grout in the bathroom/shower enclosure had mould to it.
Wonderful location, just a short walk from the Cathedral and shopping centre. Plenty of parking, very nice rooms (recently refurbished) and wide selection of food at breakfast.
Having to pay so much for parking when staying at the hotel!
Was clean. Ungraded to a refurbished room upon arrival. Good pool and facilities.
No fan in the bathroom. Makes very humid
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