Mercure Exeter Southgate Hotel

Hotels
•
Mercure
8 (4939 reviews)
Southernhay East , Exeter , gb

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Central location
Comfortable room
Good food
Cons:
Cleanliness issues
Poor room amenities
Value for money concerns

Categories

Cleanliness
7.46
The shower door in my room was pretty disgusting and really needed a good clean.
Service
8.93
Staff were very friendly and helpful, with good service at check-in.
Location
8.97
Great location, very central, perfect for the Christmas market and shopping centre.
Room Quality
7.42
Uncomfortable main bed in family room and issues with the air conditioning.
Amenities
7.95
Standard amenities including spa pool and various food options available.
Value for Money
7.41
Paid for half board stay, but menu was limited and not as expected.
Food and Beverage
7.96
Lovely food and good bar menu, but some food items were served cold.
Overall Experience
7.93
An overall satisfactory stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 07:45

Property Description

Central Location with Stunning Views
Mercure Exeter Southgate Hotel offers a prime location in central Exeter with picturesque views of the historic old cathedral.

Luxurious Health and Fitness Facilities
Enjoy the hotel's health and fitness centre featuring an indoor swimming pool, gym, sauna, and whirlpool spa for ultimate relaxation.

Dining Excellence and Relaxation
Indulge in elegant dining at The Gate House Restaurant, sip on drinks at the Terrace lounge bar with a secluded patio, and savor traditional Devonshire afternoon tea.

Experience the best of Exeter with a stay at Mercure Exeter Southgate Hotel.

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the credit card used to book must be presented on arrival.

Please inform the property if any of the guests are children, so the rooms can be set accordingly.

Mercure Exeter Southgate Hotel is located in central Exeter, with views over the historic old cathedral.

Enjoy yourself at the Spa Naturel with complimentary use of the fitness suite during your stay. You are able to access the indoor heated swimming pool for only 10GBP per person, this price includes up to 2 children under the age of 16. There is also a sauna and a whirlpool (age restrictions apply.)

Each of the hotel’s rooms features Freeview TV and facilities for making tea and coffee. There are also a number of interconnecting rooms available.

The Terrace lounge bar has a secluded patio, while The Gate House Restaurant offers elegant dining. Traditional Devonshire afternoon tea is also served.

It is just a 5-minute walk from the hotel to the shops and restaurants of the city center. Busses are available along the High Street, and Exeter Central Rail Station is 10 minutes’ walk away. Parking is available on site and charged at £16 per 24-hour period.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BHX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs GBP 15 per day.

Location

Guest Reviews

8
Based on 4939 reviews
Cleanliness: 7.46
Service: 8.93
Location: 8.97
Room Quality: 7.42
Amenities: 7.95
Value for Money: 7.41
Food and Beverage: 7.96
Overall Experience: 7.93
A
Andrew • family_with_children • gb
9
Pros:

Loved the facilities pool and gym

Cons:

Lack of tea bags

2026-03-28 • via Nuitee
S
Sarah • solo_traveller • gb
8
2026-03-28 • via Nuitee
G
Gregory • solo_traveller • gb
10
Definitely will stay there again
Pros:

Central location, nice big rooms, clean, very comfortable bed

Cons:

View was not great but I was there overnight so did not matter

2026-03-28 • via Nuitee
D
Debra • couple • gb
5
Never again
Pros:

Location is good for shopping

Cons:

Room is dated dirty and mouldy

2026-03-28 • via Nuitee
P
Paul • extended_group • gb
8
2026-03-28 • via Nuitee
L
Lin • couple • gb
10
Great birthday treat for me and my friend
Pros:

Always a good stay ! Central location always good x

Cons:

Nothing

2026-03-27 • via Nuitee
W
Wayne • family_with_children • gb
10
Pros:

The Management and stafe went far beyond what anyone can expect.....a big big thank you.

2026-03-27 • via Nuitee
D
David • extended_group • gb
6
2026-03-26 • via Nuitee
A
Alec Harden-Henry • solo_traveller • gb
8
2026-03-26 • via Nuitee
W
William • family_with_children • gb
10
We stayed for my daughters bmx race the next day and we all really enjoyed our stay
Pros:

I thought the hotels staff and facilities were amazing

Cons:

Nothing

2026-03-26 • via Nuitee
G
Gill • couple • gb
8
2026-03-25 • via Nuitee
G
Gill • couple • gb
8
Good hotel in great location for city centre
Pros:

Location is great, breakfast is really good, standard rooms are also pretty good with modern clean bathrooms and comfortable beds. Premier rooms definitely need an upgrade, we were given one and honestly would’ve preferred an upgraded standard.

2026-03-25 • via Nuitee
M
Martin • couple • gb
9
Pleasurable stay in a very good location
Pros:

Comfortable room and breakfast was extremely good

2026-03-24 • via Nuitee
S
Scott • couple • gb
10
Pros:

Great staff - really friendly and professional. Facilities were also really good.

2026-03-24 • via Nuitee
C
Caroline • couple • gb
7
Pros:

Staff helpful, breakfast selection really good. Central location excellent

Cons:

Bed not very comfortable, room really hot. Car parking charges expensive

2026-03-24 • via Nuitee
H
Hannah • solo_traveller • gb
8
2026-03-24 • via Nuitee
C
Christina • couple • gb
10
Lovely stay as always.
Pros:

Always a treat to come to the hotel, everything really good and everyone are so helpful.
Lovely food,both for an evening meal and the breakfasts too, so much choice.
Well done to all.

Cons:

The drinks we had at the bar in the evening (namely a double gin,mixer and a drop of lime, and a double French brandy )
had increased in price from the first to the second and third by £4.
I did querie this with the member of staff and was told that it was probably different staff members putting in the wrong amounts each time.
Sadly to say that the staff behind the bar were those who served the drinks.

2026-03-24 • via Nuitee
P
Paul • couple • gb
9
Comfortable and convenient
Pros:

Location , staff are friendly, parking

Cons:

A little tired but still ok

2026-03-24 • via Nuitee
A
Andrea • solo_traveller • gb
8
Great location for exploring Exeter.
Pros:

Reception area, bar & restaurant all clean and modern

Cons:

Room was clean but needed a bit of tlc. The bathroom was fine (looks like it had been updated recently) but room decor and furniture was a little shabby. We also only had one sachet of coffee

2026-03-23 • via Nuitee
M
Michael • family_with_children • gb
8
Good value for money and lovely staff
Pros:

Room was good, a little dark.

Cons:

Only had 3 coffee sachets and 4 milks, would have liked more.

2026-03-23 • via Nuitee