InterContinental Kansas City at the Plaza by IHG

Hotels
InterContinental Hotels & Resorts
8.2 (603 reviews)
401 Ward Parkway , Kansas City , us

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Cons:
Poor cleanliness
Valet service issues

Categories

Cleanliness
7.28
Several mentions of cleanliness issues in rooms, including spider webs and a dirty bathroom shelf.
Service
9.75
Outstanding service mentioned by multiple guests, especially referencing staff like Don.
Location
9.29
Multiple reviews highlight great location for various local attractions.
Room Quality
7.74
Some positive mentions of room quality, but significant complaints about size and heating.
Amenities
8.27
Mixed reviews, some positive about amenities like the fitness center, but negatives about the quality of snacks.
Value for Money
6.73
Concerns about high pricing relative to the quality and issues experienced.
Food and Beverage
7.78
Comments on poor quality of breakfast offerings and cleanliness of the dining area.
Overall Experience
8.75
Overall enjoyment mentioned despite some issues, showcasing good service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:07

Property Description

Luxurious Accommodations
Experience the epitome of comfort and style at InterContinental Kansas City at the Plaza. The spacious rooms, adorned in warm colors, offer a perfect blend of relaxation and functionality. Enjoy the convenience of in-room safety deposit boxes, a desk, and a coffee maker for your comfort.

Fine Dining Experience
Indulge in a culinary journey at American Slang, the hotel's premier restaurant offering delectable dishes for breakfast, lunch, and dinner. Savor exquisite flavors and exceptional service in a sophisticated setting, creating a memorable dining experience during your stay.

Prime Location
Located adjacent to the iconic Country Club Plaza, our hotel provides easy access to renowned attractions such as the Nelson-Atkins Museum of Art and the University of Missouri at Kansas City. With a plethora of amenities including an outdoor pool and a 24-hour gym, InterContinental Kansas City at the Plaza ensures a memorable and convenient stay for all guests.

Book now for an unforgettable stay at InterContinental Kansas City at the Plaza!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MCI

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 30 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    Wired internet is available in all areas and costs USD 11.95 per 24 hours.

Location

Guest Reviews

8.2
Based on 603 reviews
Cleanliness: 7.28
Service: 9.75
Location: 9.29
Room Quality: 7.74
Amenities: 8.27
Value for Money: 6.73
Food and Beverage: 7.78
Overall Experience: 8.75
F
Fantricia couple us
9
Comfortable, quiet, and clean. It hits most of the targets.
Pros:

The property needs an update. Paint bathroom caulking. Wallpaper looks older but it was a comfortable room and quiet. Staff was very slow at check in. There should never be a line of 20 people when guests arrive. Getting people check in should be a priority. 5 desk clerks but they were extremely slow. Hotel needs to work on this..one lady doing nothing and two on one desk. Any training or unnecessary should stop all hands should be on deck when a line that long forms.

Cons:

A little older…it could be a very nice hotel. If the hotel was updated.

2026-05-21 via Nuitee
B
brentbX38UK Friends getaway
10
10/10
Pros:

I enjoyed my room on my birthday weekend.

2026-05-15 via Tripadvisor
R
R3726AJcarlp Couples
10
Happy hour vibes
Pros:

Don is a fantastic host. He brings excellent vibes and makes the experience both fun and entertaining. I would highly recommend happy hour with Don

2026-05-08 via Tripadvisor
K
K4724EPstephaniep Couples
10
Absolutely amazing
Pros:

Happy hour with Don was the best he is a wonderful person makes it lively just all around makes it a very amazing experience

2026-05-08 via Tripadvisor
D
Devon solo_traveller us
7
Views & Staff Are INCREDIBLE!
Pros:

Staff were incredible!!! Views amazing! Hotel itself was stunning!

Cons:

Our room wasnt we'll kept. Visually damaged and dirty. Was asked to submit photos, but email given does not work. Not worth over 200.

2026-05-08 via Nuitee
C
Cole couple us
8
2026-05-04 via Nuitee
M
Michelle couple us
8
2026-04-22 via Nuitee
T
Tekayla family_with_children us
3
2026-04-22 via Nuitee
H
Hunter couple us
9
2026-04-20 via Nuitee
K
Kathleen couple us
7
2026-04-19 via Nuitee
couple us
10
2026-04-14 via Nuitee
J
jaredravens Business Los Angeles, California
10
Great concierge lounge and happy hour with Don
Pros:

Love the concierge happy hour with Don! He’s always friendly a fun!

2026-04-13 via Tripadvisor
J
johnrK6609AN Business
10
Happy Hour Don is an exceptional host
Pros:

Happy hour Don (Desserts with Don)
- he is the best host! Infectiously charming.

2026-04-12 via Tripadvisor
G
Goingplaces1953 Family
10
David and Don are the best.
Pros:

The concierge level is the best. Nice room with views of the Plaza. Open all day.
Breakfast with David was great. Relaxing and enjoyable breakfast. Could not ask for a nicer host!!!!
Don puts the “happy” into happy hour and the evening!!! No need to go out for entertainment.
All the staff were warm and welcoming.
We love 💕 staying here every time we are in KC.
The room was clean, bed comfy etc etc. Use the valet parking.

2026-04-07 via Tripadvisor
A
Acerkid82 Business Virginia
6
A quick business trip
Pros:

The hotel overall looks beaten up from the outside, rooms are decent, can be more updated. Wifi was slow, staff response was by far low. Cable TV was out for the whole day. Noise can be bad as it is right by the Plaza road where some morons with loud exhaust from car and bike zoom by like every other day. Elevators are worn out. The beds are soft, not very comfortable. The only thing good is the location of the Plaza where the shops are restaurants are 4 - 6min stroll. Their so called "roof-top bar" is a joke. it is more of an enclosed area, not open air and there is no bar!

2026-04-05 via Tripadvisor
B
Broaddus solo_traveller us
8
I'll stay there again next trip
Pros:

clean, quiet, great room and bathroom. super comfy bed. breakfast at the Slang restaurant was great.

2026-04-05 via Nuitee
T
Terri couple us
10
We had a wonderful time. Everyone was so nice. The room was clean.
Pros:

It was very clean.

Cons:

Nothing

2026-04-02 via Nuitee
T
Ted couple us
4
Probably look at other hotels
Pros:

Location

Cons:

It’s showing age

2026-03-19 via Nuitee
L
Liz couple us
10
Pros:

The staff were very helpful and friendly. Really great staff. Loved the lobby, and the fireplace was a nice area to hangout between activities. Bed was super comfy.

2026-03-13 via Nuitee
L
lesliepH5556YI Business
10
Desserts with Don!
Pros:

Desserts with Don, is one of my favorite things about staying at the Intercontinental Kansas City at the Plaza.

2026-03-12 via Tripadvisor