Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Fax/photocopying
Shuttle service (additional charge)
Concierge service
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Value for Money
Cons:
Room Quality
Food and Beverage
Service

Categories

Cleanliness
7.89
The towels and bed linens are worn out and show visible signs of use.
Service
8.86
Standard quality for this hotel tier, but some improvement needed in dining service.
Location
9.4
The location was praised positively in the reviews.
Room Quality
7.35
Beds need improvement and the condition of towels is unsatisfactory.
Amenities
8.38
Basic amenities were available, but some equipment (like the coffee machine) needs maintenance.
Value for Money
9.34
Considering the stay, the value matched expectations despite some issues.
Food and Beverage
7.89
Breakfast timing and quality could be improved; service was slow.
Overall Experience
8.86
Despite some issues, the stay was satisfactory overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 18:41

Property Description

Luxurious Accommodation
"Palazzo" in Kostanay offers a 3-star hotel experience with air-conditioned rooms featuring free WiFi and modern amenities. The rooms include a fridge, minibar, and flat-screen TV for utmost comfort.

Dining and Relaxation
Guests can indulge in European cuisine at the on-site restaurant or unwind with a cocktail at the bar. Some rooms even boast balconies for a serene view.

Convenience and Service
With a fitness centre, attentive staff, and a convenient airport shuttle service, "Palazzo" ensures a seamless stay for all guests. The reception is staffed 24/7 for any assistance needed.

Book your stay at "Palazzo" now to experience a blend of comfort, convenience, and top-notch service.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.5
Based on 78 reviews
Cleanliness: 7.89
Service: 8.86
Location: 9.4
Room Quality: 7.35
Amenities: 8.38
Value for Money: 9.34
Food and Beverage: 7.89
Overall Experience: 8.86
F
formel_one1 • solo_traveller • kz
10
Pros:

Был проездом в костанае, выбрал данную гостиницу, заселили поздно ночью, имеется парковка. Номер чистый и уютный, соответствует цене👍

2026-05-13 • via Nuitee
Аружан • couple • kz
10
Pros:

Шикарные номера с красивым видом 😍😍😍
Персонал очень вежливый и оперативно реагирует на все вопросы 👍👍👍👍
Всегда выбираю только эту гостиницу 🫶

2026-05-13 • via Nuitee
R
Rinat • solo_traveller • kz
8
2026-05-12 • via Nuitee
E
Elena • solo_traveller • ru
9
2026-05-05 • via Nuitee
Y
Yerzhan • solo_traveller • kz
7
Pros:

Room was clean and fresh. Very nice reception.

Cons:

Only thing we didn't like is that we could hear next door people, soundproof is very bad.

2026-05-05 • via Nuitee
Томирис • solo_traveller • kz
10
Pros:

Все чисто, красиво, все на высшем уровне!

2026-05-05 • via Nuitee
Куанышгалей • solo_traveller • kz
10
2026-05-03 • via Nuitee
S
Sergey • couple • ru
10
Pros:

Все отлично

Cons:

Все отлично

2026-05-01 • via Nuitee
K
Kalimbayeva • extended_group • kz
10
Pros:

Очень хороший отель, уютный номер, кровать, подушки, свежий ремонт, чистота, прекрасный завтрак.
Локация прекрасная.

2026-04-24 • via Nuitee
Исмаилов • solo_traveller • kz
10
2026-04-24 • via Nuitee
A
Aidana • family_with_children • kz
8
2026-04-21 • via Nuitee
E
Evgenia • family_with_children • ru
10
2026-04-05 • via Nuitee
Аружан • couple • kz
10
Pros:

Классный интерьер 🔥🔥🔥
Афигенный вид и локация 😍😍😍😍
Персонал супер вежливый и компетентный ♥️
Теперь только у вас буду останавливаться 👍👍👍👍

2026-04-02 • via Nuitee
T
TORTAY • family_with_children • kz
10
Pros:

Впервые были в Костанае, забронировали заранее что удобно. Все чисто, кровати удобные нас 2 взрослых и 2 детей, для детей поставили раскладушки. Еда разнообразная и вкусная имею ввиду завтрак. Входит в стоимость. Витражные окна.

Cons:

Все понравилось

2026-03-31 • via Nuitee
O
Oliver • family_with_children • de
10
Es war super. 👍
Pros:

Alles super.

2026-03-30 • via Nuitee
O
Oliver • couple • de
10
2026-03-30 • via Nuitee
A
Assel • couple • kz
10
Pros:

Чисто, уютно, вежливый персонал, вкусные завтраки. Красивый вид из окна на окрестности .

2026-03-30 • via Nuitee
Маргарита • couple • kz
10
Pros:

Все на высшем уровне

2026-03-28 • via Nuitee
Милана • couple • by
10
Pros:

Все понравилось

2026-03-25 • via Nuitee
T
Timur • family_with_children • kz
8
Хороший отель, отзывчивый персонал
Pros:

Персонал

2026-03-24 • via Nuitee