The Queen Catherine Hotel

We weren't informed before we arrived that queen catherine was closed for refurb... Just a sign outside saying go to three tuns over the road... When we checked in it was a flat behind the pub... Which looked clean and ok... they gave us a front door key to the pub for us to use of we went out as they would be closing around 6pm... And they said the chef onl y lives next door so any problems to give her a ring... They were very accommodating... When we went up to the room we needed showers etc as we were there for a funeral the following day...Couldn't get
shower to work and there was no hot water.. luckily there was a kettle so we boiled that a few times and had washesin the sink which wasn't ideal.. Obviously I couldn't wash my hair or anything though... The bed in the main areas was very small... More like a
small double rather than a normal double... There was two singles in another area but we had booked a double room so expected the bed to be of a normal size...so the price didn't reflect the accomodation...the staff were very good and when we told them about the shower and no hot water they were apologetic.

Arrived after dark, The Queen Catherine was closed up. Notice at the front said the *restaurant* was relocated to The Three Tuns. Spent a few minutes hunting for the *hotel* entrance and ringing the doorbell before trying the Three Tuns. Again, room was heated by portable heater even though radiators worked when thermostat valve was turned up (I needed to dry walking gear). Bathroom towel rail never came on, so bathroom was cold and towel didn't dry overnight. Radiator in toilet also didn't come on, so toilet was cold. Mattress was sloping. Bar unexpectedly closed at 8pm, before I had finished my drink – a bit more warning would have been good. Ordered breakfast for 8am. Came down at allocated hour to find the pub dark. At 8:30am called the hotel number. Appeared that the message hadn't got through about the breakfast. No decaf coffee in room. Got the feeling it was a temporary situation while The Queen Catherine is refurbished, so was a little more forgiving than I would otherwise been. But for £90 – the most expensive of the week – it wasn't value for money at all.

Limited menu choices for vegetarians.

Wifi connectivity was poor

We were in a room in a different building from the pub, so had to go across the road to get breakfast, as well as to seek help with the WiFi, the TV and the door key.
The bed was really creaky, so we kept waking up (and the foot board was not great for my tall husband).

My daughters stayed in the main pub and had to endure the sound of people next door having noisy sex in the evening and morning. Our accommodation was in a neighbouring building and smelt damp - no extractor fan in the bathroom. Breakfast was mediocre.

The breakfast room in the hotel ( main hotel) was a little smoky ( presumably from the night before)

Schloss defekt

Check in chaotic. We're sent to the 3 tuns instead.
Not even a double bed in a double room.
Room previously an apartment but with facilities ripped out and just left with doors hanging off.
Positioned above kitchen so that at 7.25 am their extractor fan started up and sounded like an aircraft under the bed.
Guess we were put there because we had a dog
Breakfast was ok.