Best Western Hickory

Hotels
Best Western
8.8 (670 reviews)
1520 South 13th Avenue Drive Southeast , Hickory , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Comfortable beds
Cons:
Cleanliness needs improvement
Rooms a bit outdated
No lift available

Categories

Cleanliness
8.44
Several reviews mentioned cleanliness issues, such as needing improvement and a slight odor in the room upon arrival.
Service
9.41
Multiple reviews highlighted the friendly and helpful nature of staff, contributing positively to the service score.
Location
9.45
Many reviews praised the convenient location, close to various amenities and attractions.
Room Quality
7.9
Feedback indicated that while some rooms were comfortable, many were outdated, affecting the overall room quality.
Amenities
8.93
Amenities such as breakfast were generally received well, though there were mentions of unhealthy options available.
Value for Money
8.89
Guests found the pricing competitive compared to nearby options, thus reflecting good value.
Food and Beverage
8.44
Breakfast received positive feedback, although some mentioned a lack of healthy options.
Overall Experience
8.91
Guests largely enjoyed their stay, with most indicating a willingness to return despite some notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:24

Property Description

Deluxe Amenities and Convenient Location
Experience comfort and convenience at Best Western Hickory. Enjoy complimentary WiFi, a deluxe continental breakfast, and in-room microwave and refrigerator.

Relaxation and Recreation
Unwind by the outdoor pool, stay active in the fitness center, or catch up on work at the business center.

Nearby Attractions
Explore Hickory with ease - located off Interstate 40, minutes away from Hickory Metro Convention Center, Lenoir-Rhyne University, and Hickory Furniture Mart. Book now for a memorable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Sat, Oct 31, 2026 until Mon, May 31, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GSO

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.8
Based on 670 reviews
Cleanliness: 8.44
Service: 9.41
Location: 9.45
Room Quality: 7.9
Amenities: 8.93
Value for Money: 8.89
Food and Beverage: 8.44
Overall Experience: 8.91
E
Emily couple us
10
2026-08-13 via Nuitee
L
Larry couple us
10
2026-08-05 via Nuitee
S
Sandy couple us
8
We have stayed here before and will again
Pros:

It was clean and convenient

Cons:

It appeared people were permanent residents in some rooms

2026-08-03 via Nuitee
A
Autumn family_with_children us
8
2026-07-20 via Nuitee
R
Rob couple us
4
Not too good!
Pros:

Location

Cons:

No elevator,they didnt grant our request for a ground floor room,we were next to back door and vending machines which was very noisy! While we were out for the day the housekeepers came in our room unexpectedly and took all of our towels but they didnt leave clean ones and they didnt even clean our room,I had to go down to the front desk and get clean towels as they wouldnt bring them up to our room! The breakfast was definitely another disappointment was it was nothing more than microwave biscuits!!! We will never stay there again!!!!!

2026-07-15 via Nuitee
T
Thomas solo_traveller us
9
2026-07-14 via Nuitee
S
Summers couple us
8
Convenient
Pros:

It was convenient location, clean but a little dated. Good value for what we needed.

Cons:

Updating would be recommended

2026-07-13 via Nuitee
S
Samantha solo_traveller us
10
2026-07-12 via Nuitee
M
MILTON solo_traveller us
6
Not the best of the Best Westerns.
Pros:

The desk clerk, upon arrival, was very pleasant, professional, and accommodating.

Cons:

The room was dated, and the previous patchwork was completed in an incompetent manner, but the room was otherwise clean and comfortable. The morning crew not so much. I don't know which was more annoying, the television blaring in competition with loud top 40 music, the lack of anything resembling nutrition to eat for breakfast, or the lack of hosting by the employees; save for the lady in charge of the kitchen area, who was trying to do her job around the other employees who ignored the guests while attending to themselves. From maintenance to hospitality, management is lacking at this hotel.

2026-07-08 via Nuitee
A
alicia extended_group us
8
2026-07-08 via Nuitee
C
Candace couple us
9
2026-07-02 via Nuitee
P
Patricia couple us
10
2026-07-02 via Nuitee
G
graham extended_group gb
8
Lovely stay, great value for money.
Pros:

The lobby and eating area were lovely. Breakfast was the best we have had this holiday. Very friendly staff.

Cons:

Rooms could have been slightly larger.

2026-06-11 via Nuitee
G
Gentry solo_traveller us
10
Pros:

The room was on the first floor. Breakfast was awesome

Cons:

N/A

2026-06-11 via Nuitee
C
Carla family_with_children us
9
Amazing Stay!
Pros:

The staff is always so friendly and helpful. The rooms are always so nice and clean. We have stayed at a local hotel and was not pleased at all. This was our 3 year staying at Best Western and we will continue to use this hotel when we are in Hickory. My children love the breakfast and pool. The location is amazing to, only 10 to 15 minutes away from the gyms we have basketball tournaments at.

Cons:

WE Love Everything nothing negative to report.

2026-06-04 via Nuitee
S
Stanley solo_traveller us
6
Pros:

The staff were wonderful.

Cons:

The room was from the fifties. Wallpaper was coming off the wall. No plug-ins for charging our phones and tablets.

2026-06-02 via Nuitee
F
Fiona solo_traveller us
9
Excellent
Pros:

Efficient and friendly check-in staff

2026-05-20 via Nuitee
R
Robert solo_traveller us
10
Pros:

Staff is extremely friendly and helpful..location is very convenient to the convention center i was attending an event at and close to shipping and restaurants

Cons:

The cable machine in the workout facility was broken on one side and couldnt be adjusted

2026-05-16 via Nuitee
H
HELENA extended_group es
9
2026-05-10 via Nuitee
K
Khabibullin couple ru
10
Хорошо провели время, замечательный завтрак добрый и отзывчивый персонал.
Pros:

Чисто уютно, большая парковка для грузовиков

2026-05-08 via Nuitee