DoubleTree by Hilton Biltmore/Asheville

Hotels
•
Doubletree by Hilton
8.8 (636 reviews)
115 Hendersonville Road , Asheville , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Elevator problems

Categories

Cleanliness
8.3
The pool area was disgusting and there was black mold in the bathroom.
Service
9.8
Staff were friendly and helpful during the stay.
Location
9.8
Excellent location for visiting the Biltmore estate.
Room Quality
8.3
Rooms were clean but showing wear; beds were not the expected size.
Amenities
8.3
Some amenities like the hot tub were unavailable, disappointing guests.
Value for Money
7.8
Overall stay was not worth the money paid, with issues like loud heaters.
Food and Beverage
8.8
Breakfast available but was pricey at $15 per person.
Overall Experience
9.3
Decent stay overall but with several areas that need improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:00

Property Description

Luxurious Accommodations
Indulge in the comfort and convenience of the DoubleTree Hotel Biltmore-Asheville's guest rooms, complete with coffee-making facilities, work desk, and a HDTV for your entertainment needs.

Convenient Amenities
Take advantage of the fitness center, 24-hour business center, and meeting facilities during your stay at the Biltmore Asheville DoubleTree Hotel. For added convenience, laundry facilities are also available.

Prime Location
Explore the beauty of Asheville with ease as the hotel is located just 7 km from the renowned Biltmore House and Winery, and a short drive away from Blue Ridge Parkway and Downtown Asheville. Book now for an unforgettable stay in Asheville, North Carolina!

Important information:

For check-in, photo identification and a credit card are required. All special requests are subject to availability at check-in. Special requests cannot be guaranteed and may be subject to additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Property Policies

  • Parking

    Free public parking is possible at a location nearby (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 636 reviews
Cleanliness: 8.3
Service: 9.8
Location: 9.8
Room Quality: 8.3
Amenities: 8.3
Value for Money: 7.8
Food and Beverage: 8.8
Overall Experience: 9.3
M
Marcela • family_with_children • us
10
Great
Pros:

Clean and nice

Cons:

N/a

2026-01-29 • via Nuitee
K
Kelli • couple • us
10
Beautiful hotel would definitely stay again!
Pros:

This hotel is beautiful. The lobby was so beautiful and very welcoming when we arrived. Our room was nice and comfortable. Everything was clean.

Cons:

The elevator was so slow. I think that was the only complaint there was one elevator and it took forever

2026-01-28 • via Nuitee
P
Patrick • couple • us
5
Should have stayed at the Hampton Inn next door
Pros:

Restaurant staff was excellent

Cons:

Property could use some updating. Of course, this is an area impacted by serious flooding just a year ago. One elevator did not work, the one closest to our room. And the one elevator that did was finicky, needing a little convincing at times to close entirely. Bathrooms very small and beds were just OK, compared to the Hampton Inn cousins of the same brand. We would not stay here again.

2026-01-21 • via Nuitee
A
Annamarie • extended_group • us
10
I enjoyed our stay with my family during Christmas.
Pros:

Wonderful location.

Cons:

N/A

2026-01-20 • via Nuitee
S
Senea • solo_traveller • us
7
Ok, clearly prefer front building rooms to “newer”? Back tower section.
Pros:

Did not know there was breakfast.

Cons:

Apparently central air unit in closet by bed! Would hum then click off. This was in back tower - I had stayed several times in regular front building and never had this issue in that original section. Pillows too firm. Would have preferred option for softer, down alternative. Comforter was lighter weight for recent cold spell. In future I will request front building only- not back tower…not convenient with luggage. Front desk staff friendly.

2026-01-20 • via Nuitee
G
Gina • solo_traveller • us
4
2026-01-19 • via Nuitee
M
Michael • couple • us
10
Our stay overall was excellent & we would stay there again if we come back to Asheville.
Pros:

Breakfast was great & tasty. The room was very nice…& the location was excellent!

Cons:

Pillows were a little too big…& couldn’t quite get my head comfortable.

2026-01-19 • via Nuitee
J
Joseph • couple • us
10
2026-01-19 • via Nuitee
K
Kimber • solo_traveller • us
7
2026-01-19 • via Nuitee
K
Karon • family_with_children • us
10
Great stay for my family and my pet!
Pros:

Very convenient location in a great city. This is always a nice stopping point when I am traveling in North Carolina.

Cons:

Nothing to mention.

2026-01-19 • via Nuitee
S
Shirley • couple • au
4
2026-01-19 • via Nuitee
J
John • couple • us
9
Pros:

Friendly staff, coffee, cookie, quiet, clean and location

Cons:

No heat or towel rack in the bathroom

2026-01-19 • via Nuitee
C
Christina • family_with_children • us
8
2026-01-19 • via Nuitee
N
Naveena • family_with_children • us
9
2026-01-19 • via Nuitee
K
Kim • couple • us
8
Staff and stay was great
Pros:

Staff was very friendly and helpful

Cons:

Breakfast is way overpriced. In fact, so much so that we got up and walked out.

2026-01-19 • via Nuitee
W
Walter • couple • us
5
Good location, but overpriced and needs updating.
Pros:

It is close to Biltmore.

Cons:

The bed was awful. It destroyed my back. The hotel is very outdated and needs a remodel. Very overpriced for such an old hotel.

2026-01-19 • via Nuitee
D
Dulce • extended_group • us
7
Pros:

Location was great. Did not have breakfast.

Cons:

It would be great if there was a restaurant on the premises.

2026-01-19 • via Nuitee
T
Ted • couple • us
9
2026-01-19 • via Nuitee
W
Wilbur • couple • us
6
2026-01-15 • via Nuitee
B
Barbara • extended_group • us
9
2026-01-15 • via Nuitee