DoubleTree by Hilton Biltmore/Asheville

Hotels
•
Doubletree by Hilton
8.8 (685 reviews)
115 Hendersonville Road , Asheville , us

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Elevator problems

Categories

Cleanliness
8.3
The pool area was disgusting and there was black mold in the bathroom.
Service
9.8
Staff were friendly and helpful during the stay.
Location
9.8
Excellent location for visiting the Biltmore estate.
Room Quality
8.3
Rooms were clean but showing wear; beds were not the expected size.
Amenities
8.3
Some amenities like the hot tub were unavailable, disappointing guests.
Value for Money
7.8
Overall stay was not worth the money paid, with issues like loud heaters.
Food and Beverage
8.8
Breakfast available but was pricey at $15 per person.
Overall Experience
9.3
Decent stay overall but with several areas that need improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:00

Property Description

Luxurious Accommodations
Indulge in the comfort and convenience of the DoubleTree Hotel Biltmore-Asheville's guest rooms, complete with coffee-making facilities, work desk, and a HDTV for your entertainment needs.

Convenient Amenities
Take advantage of the fitness center, 24-hour business center, and meeting facilities during your stay at the Biltmore Asheville DoubleTree Hotel. For added convenience, laundry facilities are also available.

Prime Location
Explore the beauty of Asheville with ease as the hotel is located just 7 km from the renowned Biltmore House and Winery, and a short drive away from Blue Ridge Parkway and Downtown Asheville. Book now for an unforgettable stay in Asheville, North Carolina!

Important information:

For check-in, photo identification and a credit card are required. All special requests are subject to availability at check-in. Special requests cannot be guaranteed and may be subject to additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Property Policies

  • Parking

    Free public parking is possible at a location nearby (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 685 reviews
Cleanliness: 8.3
Service: 9.8
Location: 9.8
Room Quality: 8.3
Amenities: 8.3
Value for Money: 7.8
Food and Beverage: 8.8
Overall Experience: 9.3
M
Marilyn • couple • us
10
2026-06-27 • via Nuitee
R
Robert • solo_traveller • us
8
2026-06-27 • via Nuitee
K
Kayeiah • family_with_children • us
9
2026-06-26 • via Nuitee
D
Danielle • family_with_children • us
5
Pros:

Just being in the mountains and the downstairs was nice.

Cons:

We got there and there were things in our room that were broken, towels were nasty.

2026-06-24 • via Nuitee
P
Pudar-Hozo • couple • us
10
excellent
Pros:

everything is perfectioned for my use; dors are easy to open and quiet, bed lamp is strong enough to read in bed, sink and shower faucets work perfectly, sink is not clogged, towels are perfectly positioned, bedding is clean, pillows are good, fridge is excellent,......extra toilet paper-just in case, towels are well positioned,.....looking at trees...everything perfect

Cons:

room needs fresh paint and carpet, also new/modern furniture. that is why innitially smelled old but we opened balcony 5 min and its ok. coffee shouldn't be the paper bag - tastes bad. i didn't have small bills for tip, so tried the provided code, but it asked me who should i leave tip for by name-how can i know name ?????nonsense

2026-06-22 • via Nuitee
M
Michelle • couple • us
7
2026-06-22 • via Nuitee
V
VICTORIA • extended_group • us
10
2026-06-19 • via Nuitee
M
mcdonald • solo_traveller • us
2
I will look for another place to stay the next time I travel to Asheville.
Pros:

Staff very unfriendly. Place needs a make-over. It is too dark and uncomfortable looking. A downer

Cons:

Location of the room. I felt like I was pushed to the least desirable location. Difficult to find your way. Too dark

2026-06-18 • via Nuitee
N
Nathan • solo_traveller • us
10
2026-06-14 • via Nuitee
B
Belinda • solo_traveller • us
10
2026-06-13 • via Nuitee
R
randi • solo_traveller • us
6
2026-06-11 • via Nuitee
J
jaime • couple • us
8
Cons:

Way overpriced for the room we got

2026-06-11 • via Nuitee
C
Carol • couple • us
9
We were pleasantly surprised to see the history of the Biltmore family and pictures around the hotel
Pros:

The breakfast was very good. I had the french toast and it was light and fluffy. The coffee was hot and flavorful. Service quick. We had breakfast there the two days we stayed.

2026-06-10 • via Nuitee
C
Candice • couple • us
8
2026-06-07 • via Nuitee
C
Constance • family_with_children • us
10
2026-06-04 • via Nuitee
C
cynthia • couple • us
1
They claimed they did not have our reservation and did nothing to accommodate us. We were booked for three nights, prepa
2026-06-04 • via Nuitee
T
TXDelta3 • Family • Texas
8
GREAT front desk staff!
Pros:

Was in Asheville for a wedding on the Biltmore Estate and stayed here over Memorial Day weekend. Location is ideal if you're here for the estate... It's right down the road from the entrance. The restaurant was closed for construction, but there were snacks for purchase in the lobby. Rooms dated but clean. Decent parking even if you end up having to go to the back lot of the hotel (which was actually closer to our room). This hotel is a fine place to stay; certainly sufficient, not spectacular. For perspective, it's quite reasonably priced, so there's that.

What makes my review 4 stars even if the hotel is a bit dated? Ms. Carla. She's wonderful. I'd messaged the hotel prior to arrival and she was the one who replied to me; she recognized me (by name) at check-in. Our room wasn't ready but she made sure my family (one 75+, one on a cane) was comfortable until it was (I'm sure she also ensured they didn't have to wait until 4 pm) while I ran to the wedding rehearsal. She was so helpful every time I approached the desk. I'd stay again even if only so she could take care of us. Shout out to the other young lady at the front desk (don't recall her name, long, dark hair) who took the time to show me to the back elevator. She could've just reiterated the map but she chose to walk with me. We were also granted a late checkout (thanks so much). These things matter and your kindness does not go unnoticed - thank you!

2026-05-31 • via Tripadvisor
M
Michail • solo_traveller • us
8
2026-05-29 • via Nuitee
G
Gena • extended_group • us
8
Front desk very responsive and even loaned us umbrellas but room was not cleaned completely or beds
Pros:

Dog next door started barking at 7:30 on our morning to sleep in. Management could not locate owner for 2 hours of constant barking.

Cons:

Will request a floor with no dogs .. didn’t realize it was going to be an issue

2026-05-26 • via Nuitee
L
Lafountain • couple • us
10
2026-05-25 • via Nuitee