Quality Inn Lockport

Hotels
•
Quality Inn
6.2 (319 reviews)
551 South Transit St. , Lockport , us

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Clean linens
Friendly staff
Good location
Cons:
Dirty rooms
Limited breakfast
Old facilities

Categories

Cleanliness
4.84
Multiple comments about stains and cleanliness issues.
Service
7.81
Friendly staff mentioned and good recommendations given.
Location
7.85
Convenient location close to food options.
Room Quality
5.3
General dissatisfaction with room condition and furniture.
Amenities
5.83
Limited amenities provided; several drawbacks noted.
Value for Money
6.29
Mixed feelings regarding overall value based on amenities and cleanliness.
Food and Beverage
5.34
Breakfast options mentioned as limited and lacking variety.
Overall Experience
6.31
Overall experience rated as passable with significant areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 00:22

Property Description

Convenience and Comfort

Located minutes away from popular attractions like Niagara Falls and offering a range of amenities, the Comfort Inn is the ideal choice for your stay in New York. Enjoy a complimentary hot breakfast to kickstart your day and make use of the on-site exercise room during your stay.

Business and Leisure

Whether you're here for business or leisure, this hotel has you covered. Stay connected with free high-speed internet access, take advantage of the business center, and relax in the pet-friendly environment.

Well-Appointed Rooms

From essential amenities like coffee makers and refrigerators to luxurious additions such as hot tubs in select rooms, the Comfort Inn ensures a comfortable and enjoyable stay for all guests. Book now to experience the perfect blend of convenience and relaxation.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

6.2
Based on 319 reviews
Cleanliness: 4.84
Service: 7.81
Location: 7.85
Room Quality: 5.3
Amenities: 5.83
Value for Money: 6.29
Food and Beverage: 5.34
Overall Experience: 6.31
C
Christopher • solo_traveller • us
10
Pros:

Excellent customer service

Cons:

Very clean and quiet

2026-07-05 • via Nuitee
T
Tullis • solo_traveller • us
6
2026-06-28 • via Nuitee
J
Julian • family_with_children • us
6
It’s an older hotel, so it needs updating. The breakfast bar didn’t have much to choose from. The bathroom had a loud br
Pros:

It was in a good location.

Cons:

The lighting was too low, there were a few things left in the room from someone else. We didn’t realize it until we were packing up and those 2 things didn’t belong to us.

2026-06-22 • via Nuitee
D
Dale • solo_traveller • us
6
2026-06-18 • via Nuitee
T
Tammy • couple • ca
6
This is a no frills hotel.
Pros:

Staff is friendly. Bed was comfortable.

Cons:

Room is old looking. Needed repairs. My room had damages to the closet door. Stains on the ceiling. Water leak from the window. Breakfast was limited. Hot foods were waffles and oatmeal. No eggs.

2026-06-18 • via Nuitee
J
Jones • couple • us
6
We'll never stay there again.
Pros:

The breakfast was adequate. The room was clean but needed some minor repairs. A little shabby.

Cons:

The bath facilities were outright dangerous. The tub surface was slippery and lacked a grab bar.

2026-05-30 • via Nuitee
B
brecker • solo_traveller • us
10
Pros:

Easy access, quiet, convenient to our families.

2026-05-27 • via Nuitee
A
Amy • solo_traveller • us
6
2026-05-26 • via Nuitee
L
Lawhorn • family_with_children • us
10
2026-05-24 • via Nuitee
W
William • solo_traveller • us
1
Pros:

Just the place of sleep and shower. And sleeping was uncomfortable

Cons:

I experienced significant maintenance issues during their stay, including a lack of heating, non-functional electrical outlets, and inoperative lighting in their room. The unit exhibited an unpleasant musty odor, with visible signs of mildew, and the front desk emitted a strong odor resembling marijuana. Additionally, the I noted that another i was present at front desk checked in at approximately 10 PM. The entire property appeared outdated and emitted a pervasive musty smell. Based on these conditions, expressed dissatisfaction and indicated I would not return in the future.

This place was overpriced for the bad conditions. It's in, it needs to be reported the air quality in the rooms. We're poor and I didn't see any smoke detectors or carbon monoxide detectors. I did see something but it wasn't working. It should be a blinking light and it's very outdated something the fire Marshal should look into.

2026-05-19 • via Nuitee
B
Brian • family_with_children • us
4
It was a place to stay. The room was fine. The environment was strange.
Pros:

Breakfast was fine.

Cons:

Staff was peculiar and a bit rude. It felt like people were living in the hotel and using the breakfast area to hang out as a living room with the front desk staff. Giant dead tree inside the breakfast area.

2026-04-10 • via Nuitee
A
Adam • solo_traveller • us
7
2026-04-07 • via Nuitee
F
Fetterhoff • solo_traveller • us
10
2026-03-23 • via Nuitee
F
Fetterhoff • solo_traveller • us
10
2026-01-22 • via Nuitee
K
Kacey • couple • us
9
2026-01-20 • via Nuitee
C
Caden • solo_traveller • us
10
Pros:

Very friendly staff, they went above and beyond!

2026-01-20 • via Nuitee
H
Harvey • family_with_children • us
8
Pros:

Very clean ate beds were comfortable good breakfast and I will stay there again when visiting that area

Cons:

I really can't say I have negative i can say

2026-01-19 • via Nuitee
M
MaryAnn • couple • us
8
Pros:

Didn’t have breakfast . Facility could ise amclraning

2026-01-19 • via Nuitee
M
Mike • extended_group • us
8
My stay was a quick one this location is a mere stepping stone to the next.
Pros:

The room was clean and comfortable but as far as breakfast goes their wasn’t anything of interest no eggs or sausage or ham ,bacon,grits the only thing available was a peach ,coffee or a yogurt

Cons:

Breakfast could have been better ,I visit a lot of choice hotels regularly and the breakfast here is lacking.

2026-01-19 • via Nuitee
B
Bryan • solo_traveller • us
8
2026-01-19 • via Nuitee