Quality Inn Lockport

Hotels
•
Quality Inn
6.1 (207 reviews)
551 South Transit St. , Lockport , US
+1 716-251-0123

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Convenient location
Dog friendly
Quiet
Friendly staff / excellent customer service
Comfortable bed (some reports)
A/C and TV worked initially
Easy access
Cons:
Poor cleanliness: stains, dirty linens, unclean fridge/window wells
Room maintenance issues: broken bed, clogged sink, low water pressure, mildew/musty odor
No elevator / no accessible rooms
Limited breakfast (no protein/eggs)
Nonfunctional outlets/broken appliances (hair dryer, remote)
Billing issues: overcharged credit card
Safety/air-quality concerns noted (possible missing/nonworking detectors, marijuana smell)

Categories

Cleanliness
4
Multiple guests reported poor housekeeping: stained comforters and pillowcases, dirty fridge and window wells, and generally 'very poorly' cleaned rooms; a few mentions of a clean room were isolated.
Service
8.5
Several reviews praise friendly and 'excellent customer service' and helpful staff, though there are isolated negative incidents (billing overcharges, key-card hassles) that prevent a perfect score.
Location
10
Multiple reviewers explicitly call the location convenient/ideal for town or family visits; location is consistently cited as a positive aspect.
Room Quality
4.2
Frequent maintenance and condition problems: broken bed, clogged sink, low water pressure, stains, mildew/musty odor, outdated fixtures and damaged closet door — overall room quality is below standard.
Amenities
5
Amenities are limited or malfunctioning for some guests: no elevator, broken outlets, broken blow dryer and remote, limited breakfast offerings; basic A/C and TV worked for some stays.
Value for Money
4.5
Several guests felt the property was overpriced given the condition and maintenance issues; one guest explicitly called it 'overpriced for the bad conditions.'
Food and Beverage
5
Breakfast is repeatedly described as limited (waffles, oatmeal, no eggs/protein) with some guests finding it merely 'adequate' but not substantial.
Overall Experience
7.6
Overall impressions are mixed-to-negative with multiple 'never again' comments driven by cleanliness and maintenance problems, but positive notes on staff and location temper the final experience score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Convenience and Comfort

Located minutes away from popular attractions like Niagara Falls and offering a range of amenities, the Comfort Inn is the ideal choice for your stay in New York. Enjoy a complimentary hot breakfast to kickstart your day and make use of the on-site exercise room during your stay.

Business and Leisure

Whether you're here for business or leisure, this hotel has you covered. Stay connected with free high-speed internet access, take advantage of the business center, and relax in the pet-friendly environment.

Well-Appointed Rooms

From essential amenities like coffee makers and refrigerators to luxurious additions such as hot tubs in select rooms, the Comfort Inn ensures a comfortable and enjoyable stay for all guests. Book now to experience the perfect blend of convenience and relaxation.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Location

Guest Reviews

6.1
Based on 207 reviews
Cleanliness: 4
Service: 8.5
Location: 10
Room Quality: 4.2
Amenities: 5
Value for Money: 4.5
Food and Beverage: 5
Overall Experience: 7.6
M
Maria • couple • vi
7
2026-10-30 • via Nuitee
L
Lee Andrew • solo_traveller • gb
5
2026-10-18 • via Nuitee
W
Williams • couple • us
1
Wouldn’t stay here again
Pros:

Nothing it was disgusting

Cons:

The bed was broken the sink was clogged one outlet that was working
The draws were full of wax

2026-09-14 • via Nuitee
D
Dan • couple • us
7
2026-09-09 • via Nuitee
B
Barbara • family_with_children • us
10
2026-09-05 • via Nuitee
C
Chris • extended_group • us
3
2026-08-31 • via Nuitee
K
Kelly • solo_traveller • us
5
Nope. Never again.
Pros:

Dog friendly

Cons:

Old and worn down. Breakfast had no protein. Overcharged my credit card 3 times.

2026-08-30 • via Nuitee
S
Scarpinato • solo_traveller • us
4
Pros:

Reat were i did to be in town

Cons:

No handicap room and trouble getting to breakfast and taking a shower and getting of tolit

2026-08-25 • via Nuitee
J
Jeff • extended_group • us
4
Booked two days but only stayed one tried to get money back for wouldn't reimburse won't stay there
2026-08-10 • via Nuitee
P
Paul • solo_traveller • us
4
Cons:

There is no elevator. That really sucks. Never staying there again.

I had an hour left, and went to the lobby. Mentioned to the clerk I was going back to my room. He said he would have to renew my card because it probably wouldn't work. I still had an hour left and what a hassle if I needed to go to the lobby when I still had time I had paid for.

2026-08-10 • via Nuitee
S
Sabat • solo_traveller • us
8
Pros:

A/c worked great tv good til remote stopped working

Cons:

When we got there the first room was not clean looked like someone was still using it. The second thing water pressure for shower was very bad

2026-08-10 • via Nuitee
C
Charles • solo_traveller • ca
3
Cons:

The facility was cleaned very poorly,pillow cases were yellow, the comforter was stained, the fridge was dirty. The window wells were dirty.

2026-07-25 • via Nuitee
S
Shane • solo_traveller • us
8
Pros:

Convince of where it was located

Cons:

Toilet was real low to ground

2026-07-24 • via Nuitee
K
Katya • family_with_children • us
1
We will not be returning next year
Pros:

Quiet

Cons:

Nothing worked in the room. We were without working outlets. The blow dryer was broken. The remote was broken so we could not watch the argentina game. There was the sound of water dripping. Shower was dirty

2026-07-13 • via Nuitee
C
Christopher • solo_traveller • us
10
Pros:

Excellent customer service

Cons:

Very clean and quiet

2026-07-05 • via Nuitee
T
Tullis • solo_traveller • us
6
2026-06-28 • via Nuitee
J
Julian • family_with_children • us
6
It’s an older hotel, so it needs updating. The breakfast bar didn’t have much to choose from. The bathroom had a loud br
Pros:

It was in a good location.

Cons:

The lighting was too low, there were a few things left in the room from someone else. We didn’t realize it until we were packing up and those 2 things didn’t belong to us.

2026-06-22 • via Nuitee
D
Dale • solo_traveller • us
6
2026-06-18 • via Nuitee
T
Tammy • couple • ca
6
This is a no frills hotel.
Pros:

Staff is friendly. Bed was comfortable.

Cons:

Room is old looking. Needed repairs. My room had damages to the closet door. Stains on the ceiling. Water leak from the window. Breakfast was limited. Hot foods were waffles and oatmeal. No eggs.

2026-06-18 • via Nuitee
J
Jones • couple • us
6
We'll never stay there again.
Pros:

The breakfast was adequate. The room was clean but needed some minor repairs. A little shabby.

Cons:

The bath facilities were outright dangerous. The tub surface was slippery and lacked a grab bar.

2026-05-30 • via Nuitee