Mercure Hotel Düsseldorf City Center

Hotels
•
Mercure
7.7 (3088 reviews)
Am Stresemannplatz 1 , Düsseldorf , de
+49 211 35540

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Terrace
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Delicious breakfast
Cons:
Rooms can be dated
Cleanliness issues
Bar closed on certain days

Categories

Cleanliness
6.35
Several reviews mentioned issues with cleanliness, including a room that smelled like sewage.
Service
8.31
General positive sentiment about staff being friendly and helpful, though issues reported weren't adequately addressed.
Location
8.35
Frequent mentions of central location and convenience, proximity to attractions and transport.
Room Quality
6.81
Mixed feedback on room quality, noting some rooms are dated and issues like air conditioning.
Amenities
7.84
Good amenities with complimentary items, though some items were not replenished.
Value for Money
7.8
Overall good value mentioned in relation to prices and quality, but impacted by some negatives.
Food and Beverage
8.84
Consistent praise for breakfast and food quality.
Overall Experience
7.32
Generally positive experience despite a few significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:41

Property Description

Central Location in Düsseldorf City Center

Located just 300 meters from the main train station, the Mercure Hotel Düsseldorf City Center offers convenience and accessibility for travelers visiting the vibrant city of Düsseldorf.

Comfortable and Well-Equipped Rooms

All non-smoking rooms at the hotel are air-conditioned and come equipped with satellite TV, coffee/tea facilities, and Wi-Fi internet access, ensuring a comfortable stay for guests.

Delicious Dining Options

Guests can enjoy a dining experience at the Quatre Saison restaurant, offering a mix of international and German cuisine with a terrace for al fresco dining. The L'apero bar is perfect for relaxing with small snacks, fine wines, and locally produced Altbier.

Experience the best of Düsseldorf at Mercure Hotel Düsseldorf City Center. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DUS

Location

Guest Reviews

7.7
Based on 3088 reviews
Cleanliness: 6.35
Service: 8.31
Location: 8.35
Room Quality: 6.81
Amenities: 7.84
Value for Money: 7.8
Food and Beverage: 8.84
Overall Experience: 7.32
Y
Yevhenii • couple • de
8
2026-08-29 • via Nuitee
F
Francis • couple • gb
8
Was a great receptionist
Pros:

No breakfast served

2026-08-28 • via Nuitee
E
Elias • solo_traveller • fi
8
2026-08-28 • via Nuitee
U
Uwe • extended_group • de
9
2026-08-28 • via Nuitee
N
Nermin • solo_traveller • eg
8
2026-08-27 • via Nuitee
弘毅 • solo_traveller • jp
9
Pros:

What I like about the property were staff,clean and location, they were very helpful, the room kept clean and it was easy to access.

Cons:

nothing special

2026-08-27 • via Nuitee
G
Gasper • couple • de
8
Pros:

Nette Personal. Sauber.

Cons:

Gegenteil. War alles ok

2026-08-27 • via Nuitee
G
Gerrit • couple • de
5
2026-08-26 • via Nuitee
K
Kevin • solo_traveller • de
10
2026-08-24 • via Nuitee
W
Weile-Sun • couple • de
6
Nach einer Renovierung kommen wir gerne wieder.
Pros:

Das Frühstück war gut und der Frühstück sraum hatte eine angenehme Atmosphäre. Die Betten waren angenehm und neu.

Cons:

Die Zimmer denke ich müssten teilweise renoviert werden, unser Badezimmer war aus den ….., das warm Wasser war schon sehr zaghaft aus der Dusche gelaufen (331). Ich hatte das Gefühl , dass das Personal der Rezeption gestresst war. Die Gebühr für die Tiefgarage war nicht angebracht, sehr eng und es gab nur eine Einfahrt gleich Ausfahrt ( nicht wirklich erkennbar).

2026-08-24 • via Nuitee
U
Ute • couple • de
10
Wir werden auf jeden Fall wiederkommen und können das Hotel sehr empfehlen
Pros:

Nahe Zentrum und Bahnhof. Privileg Zimmer angenehme Größe. Sehr nettes Personal. Super gutes Frühstück Buffet. Im 5. Stock Fenster zu und Ruhe. Sehr angenehm.

Cons:

Das Badezimmer könnte renoviert werden, aber für uns war es ok. Auf jeden Fall sehr sauber.

2026-08-24 • via Nuitee
K
Karina Falk • extended_group • dk
7
2026-08-24 • via Nuitee
I
Ich bin dann mal weg! • solo_traveller • de
10
Naja
Pros:

Betten Frühstück Personal war top

Cons:

Das Bad war nicht sauber, die Dusche war schwarz in allen Ecken, die Toilette war kaputt.
Der Aufzug gewöhnungsbedürftig. Mit einem großen Auto wird's im Parkhaus eng.

2026-08-23 • via Nuitee
J
Jo • couple • gb
7
Great for short stay with ample safe parking.
Pros:

Perfect location, not far from train station and shopping areas. Plenty of space in their on-site underground car park with entrance directly into hotel. Felt safe to park car there. Comfortable bed.

Cons:

Needs a bit of updating, no towel racks in the bathroom or hooks on the wall/door to hang anything whilst using the bathroom. The rooms need soundproofing. We were woken many times in middle of night by slamming doors, footsteps from above, etc. But there was no noise from outside or the traffic from the roads nearby!

2026-08-23 • via Nuitee
P
Petra • solo_traveller • de
7
Pros:

Die Lage war perfekt, alles war fußläufig zu erreichen. Trotz der Hauptstraße vor dem Hotel, war es sehr schön leise im Zimmer.

Cons:

Frühstück für 25 Euro pro Person. Das war uns zuteuer.
Zimmer roch nach Chor, wurde aber sofort ein anderes gegeben.

2026-08-23 • via Nuitee
F
Florin • couple • be
9
2026-08-21 • via Nuitee
S
Siem Jan • couple • nl
10
2026-08-21 • via Nuitee
O
Oliver • solo_traveller • de
7
Pros:

Top Lage

Cons:

Sehr kleine Zimmer

2026-08-19 • via Nuitee
A
Ashley • couple • gb
3
2026-08-18 • via Nuitee
Y
Yonah • solo_traveller • us
8
2026-08-18 • via Nuitee