Mercure Hotel Düsseldorf City Center

Hotels
•
Mercure
7.7 (2872 reviews)
Am Stresemannplatz 1 , Düsseldorf , de

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Terrace
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Delicious breakfast
Cons:
Rooms can be dated
Cleanliness issues
Bar closed on certain days

Categories

Cleanliness
6.35
Several reviews mentioned issues with cleanliness, including a room that smelled like sewage.
Service
8.31
General positive sentiment about staff being friendly and helpful, though issues reported weren't adequately addressed.
Location
8.35
Frequent mentions of central location and convenience, proximity to attractions and transport.
Room Quality
6.81
Mixed feedback on room quality, noting some rooms are dated and issues like air conditioning.
Amenities
7.84
Good amenities with complimentary items, though some items were not replenished.
Value for Money
7.8
Overall good value mentioned in relation to prices and quality, but impacted by some negatives.
Food and Beverage
8.84
Consistent praise for breakfast and food quality.
Overall Experience
7.32
Generally positive experience despite a few significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:41

Property Description

Central Location in Düsseldorf City Center

Located just 300 meters from the main train station, the Mercure Hotel Düsseldorf City Center offers convenience and accessibility for travelers visiting the vibrant city of Düsseldorf.

Comfortable and Well-Equipped Rooms

All non-smoking rooms at the hotel are air-conditioned and come equipped with satellite TV, coffee/tea facilities, and Wi-Fi internet access, ensuring a comfortable stay for guests.

Delicious Dining Options

Guests can enjoy a dining experience at the Quatre Saison restaurant, offering a mix of international and German cuisine with a terrace for al fresco dining. The L'apero bar is perfect for relaxing with small snacks, fine wines, and locally produced Altbier.

Experience the best of Düsseldorf at Mercure Hotel Düsseldorf City Center. Book now for an unforgettable stay!

Important information:

Please note that the air conditioning is running 24 hours a day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DUS

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs EUR 25 per day.

Location

Guest Reviews

7.7
Based on 2872 reviews
Cleanliness: 6.35
Service: 8.31
Location: 8.35
Room Quality: 6.81
Amenities: 7.84
Value for Money: 7.8
Food and Beverage: 8.84
Overall Experience: 7.32
D
DOMINIQUE • solo_traveller • lu
10
2026-03-28 • via Nuitee
I
Igor • solo_traveller • br
10
2026-03-28 • via Nuitee
G
GolfHero • couple • de
7
Pros:

Nettes Personal

Cons:

Der Fensterhebel war lose, Fenster ließ sich nicht öffnen, war Rahmen war verzogen

2026-03-23 • via Nuitee
N
Norbert • couple • de
7
Für einen Kurzurlaub und durch die Nähe zur Innenstadt ein tolles Hotel
Pros:

Für zwei Nächte und meinem Vorhaben ein zweckmäßiges Hotel mit sauberen Zimmern, der Möglichkeit sich mit dem Wasserkocher auf dem Zimmer einen Kaffee oder Tee zu kochen, ausreichenden Ablagemöglichkeiten im Bad und einem frischen und umfassenden Frühstücksbuffet, welches für jeden Gast etwas zu bieten hatte. Zu erwähnen ist noch die offene Küche für frische Omlettes.

2026-03-21 • via Nuitee
R
René • solo_traveller • de
3
Frühstück ok, Hotel absolut abgeranzt. Benötigt eine Renovierung. Personal unfreundlich.
Pros:

Leider nichts. Ich kann nichts Schönes sagen.

Cons:

Frühstück ok, Hotel absolut abgeranzt. Benötigt eine Renovierung. Personal unfreundlich und nicht verständlich, weder Deutsch noch Englisch. Tapete fällt von den Wänden, Fernseher mit Riss im Bildschirm, absolut asozial und widerlich.

2026-03-18 • via Nuitee
R
Roswitha • couple • de
8
2026-03-18 • via Nuitee
W
willem • couple • nl
7
Werk
Pros:

Locatie

Cons:

Nvt

2026-03-16 • via Nuitee
K
Karakaya • solo_traveller • de
10
2026-03-16 • via Nuitee
M
Marion • family_with_children • gb
8
Very comfortable.
Pros:

Large room with plenty of storage space plus good size bathroom. Very comfy bed. Good location. Parking available and cheaper car park very close by.

Cons:

N/A

2026-03-14 • via Nuitee
S
Sankey • solo_traveller • au
7
2026-03-14 • via Nuitee
M
Marcel • solo_traveller • de
8
2026-03-13 • via Nuitee
D
Dagmar • solo_traveller • de
3
Pros:

Die Lage in Bahnhofs- und Innenstadtnähe war gut und das Personal war freundlich.

Cons:

Das Zimmer war sehr klein, ging in den recht dunklen Hinterhof, hatte keine Ablage für den Trolley, so dass er auf dem Teppich ständig im Weg war. Das Badezimmer hatte kein Fenster, das Duschbecken war an mehreren Stellen angeschlagen und die Dusche statt mit Kunststoff- oder Glastür mit einem Duschvorhang ausgestattet.

2026-03-10 • via Nuitee
Y
yesimsentekin • solo_traveller • tr
8
Pros:

Oda temizliği gayet iyiydi, yatak rahat, yastıklar rahat ve seçenekliydi, oda da su- kahve ve ısıtıcı olması gayet güzeldi, ulaşım toplu taşıma açısından rahat ve kolaydı. Kahvaltı ve yemek almadım, o konuda bir şey diyemem.

2026-03-09 • via Nuitee
G
Giacomo • solo_traveller • it
9
2026-03-09 • via Nuitee
M
Michaela • solo_traveller • ch
8
2026-03-09 • via Nuitee
F
Fawzi • solo_traveller • de
10
2026-03-08 • via Nuitee
M
Martin • couple • de
6
Pros:

Die Lage ist hervorragend.

Cons:

Zimmer winzig und für den Preis definitiv zu wenig Komfort. Ventilator im Zimmer, aber der fällt auch schon auseinander. Sauberkeit mittelmäßig.

2026-03-06 • via Nuitee
A
Andrea • solo_traveller • de
8
Pros:

Die perfekte zentrale Lage

2026-03-06 • via Nuitee
H
hakan • couple • tr
8
2026-03-06 • via Nuitee
M
Marco • couple • ch
8
2026-03-03 • via Nuitee