Mercure Hotel Düsseldorf City Center

Hotels
•
Mercure
7.7 (2872 reviews)
Am Stresemannplatz 1 , Düsseldorf , de

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Terrace
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Delicious breakfast
Cons:
Rooms can be dated
Cleanliness issues
Bar closed on certain days

Categories

Cleanliness
6.35
Several reviews mentioned issues with cleanliness, including a room that smelled like sewage.
Service
8.31
General positive sentiment about staff being friendly and helpful, though issues reported weren't adequately addressed.
Location
8.35
Frequent mentions of central location and convenience, proximity to attractions and transport.
Room Quality
6.81
Mixed feedback on room quality, noting some rooms are dated and issues like air conditioning.
Amenities
7.84
Good amenities with complimentary items, though some items were not replenished.
Value for Money
7.8
Overall good value mentioned in relation to prices and quality, but impacted by some negatives.
Food and Beverage
8.84
Consistent praise for breakfast and food quality.
Overall Experience
7.32
Generally positive experience despite a few significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:41

Property Description

Central Location in Düsseldorf City Center

Located just 300 meters from the main train station, the Mercure Hotel Düsseldorf City Center offers convenience and accessibility for travelers visiting the vibrant city of Düsseldorf.

Comfortable and Well-Equipped Rooms

All non-smoking rooms at the hotel are air-conditioned and come equipped with satellite TV, coffee/tea facilities, and Wi-Fi internet access, ensuring a comfortable stay for guests.

Delicious Dining Options

Guests can enjoy a dining experience at the Quatre Saison restaurant, offering a mix of international and German cuisine with a terrace for al fresco dining. The L'apero bar is perfect for relaxing with small snacks, fine wines, and locally produced Altbier.

Experience the best of Düsseldorf at Mercure Hotel Düsseldorf City Center. Book now for an unforgettable stay!

Important information:

Please note that the air conditioning is running 24 hours a day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DUS

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs EUR 25 per day.

Location

Guest Reviews

7.7
Based on 2872 reviews
Cleanliness: 6.35
Service: 8.31
Location: 8.35
Room Quality: 6.81
Amenities: 7.84
Value for Money: 7.8
Food and Beverage: 8.84
Overall Experience: 7.32
R
Rolf • solo_traveller • de
10
2026-02-14 • via Nuitee
T
Thomas • solo_traveller • de
8
2026-02-10 • via Nuitee
U
Urs • solo_traveller • de
4
werde das Hotel nicht mehr buchen
Pros:

Lage gut . Personal gut

Cons:

Bett schmal. Hart -Rückenschmerzen. Zimmer klein. Nasszelle winzig. Teppich dreckig mit Flecken. Zimmer hellhörig. Insgesamt deutlich in die Jahre gekommen. Preis für 100 Euro nicht wert.

2026-02-10 • via Nuitee
M
Markus • couple • de
8
2026-02-09 • via Nuitee
S
Seçkin • solo_traveller • tr
9
Merkezi konum
Pros:

Merkezi konum, temiz otel.

Cons:

-

2026-02-09 • via Nuitee
A
Andasha • couple • nl
8
one night stay
Pros:

happy to get free room upgrade from booking. big suite room, with huge balcony, nice space of the living room, and the bed is separated so it's more quiet

Cons:

the reception works kinda slow, the design of the room is a bit outdated

2026-02-09 • via Nuitee
J
Jörg • extended_group • de
8
Kann ich weiterempfehlen
Pros:

Sehr schöne Zimmer. Alles da was es braucht. Frühstück ebenfalls. Alles das das Herz begehrt.

Cons:

Einzig der Fernseher hat nicht funktioniert. Oder nur bedingt.

2026-02-09 • via Nuitee
M
Michael • couple • nl
7
Value for money
Pros:

De ligging van het hotel. Op 10
Minuten lopen van de kerstmarkt.

Cons:

De kamer was gedateerd en kan wel een opfrisbeurt gebruiken.

2026-02-08 • via Nuitee
M
Maria • couple • be
5
Kan beter, maar goed.
Pros:

Top locatie

2026-02-08 • via Nuitee
C
Chiara • couple • de
10
2026-02-08 • via Nuitee
K
Karin • solo_traveller • de
8
2026-01-31 • via Nuitee
B
Brenes Cebador • couple • es
8
2026-01-31 • via Nuitee
C
Chris • couple • gb
8
2026-01-30 • via Nuitee
J
Jeffrey • solo_traveller • be
7
Pros:

Lekker ontbijt en goede bedden.

Cons:

De temperatuur van de ontbijtruimte in het hotel was koud

2026-01-29 • via Nuitee
F
Frans • couple • nl
8
Was goed
Pros:

Vertrouwd

2026-01-29 • via Nuitee
L
lieke • couple • nl
8
Fijne accommodatie, goede afstand van alle winkels
Pros:

De kamer

2026-01-28 • via Nuitee
S
Simon • couple • nl
8
Superadres nabij centrum
Pros:

Ruime woonkamer met bureau, koffie- en thee faciliteiten, bank met salontafel en een TV, nette badkamer met douche en een zeer ruime slaapkamer ook weer met een TV en openslaande deuren naar een gigantisch dakterras.
Goed verzorgd ontbijt.

Cons:

Parkeergarage bijzonder krap en te weinig plaatsen. Circa 50 meter verder een goedkopere parkeergarage en nog meerdere in de omgeving.

2026-01-27 • via Nuitee
S
Susan • solo_traveller • de
8
2026-01-26 • via Nuitee
P
Palaonta NIKOLAOU • solo_traveller • cy
10
Great experience highly recommended
Pros:

The hotel was only 10 walk from the train station. The staff at the reception was very friendly and helpful. Especially Ms Permaratasari who help me with the room, Ms Aishia who was very helpful explaining about the hotel facilities ,the Accor hotels membership and the area and finally Mr Shamssidini who was so patient with me when I was trying to send my boarding pass to him email to print it gor me.They are paying attention to the guests' needs. I could leave my stuff at the storage room as i ve arrived before check in, and I ve requested a quiet room at highest floors if available. Indeed, my room was great, quiet at the top floor with a spacious bathroom with a shower and a separate bathtub and two enlargement mirrors, a comfortable double bed, a desk big wardrobe. Lots of lights option in room. The breakfast was excellent with a fine cheese variety, homemade marmelades, croissant, variety of different bread kinds. Options for ordering omelette waffles, etc. .The staff friendly serving with a smile.
The is a bar in hotel like a pub offering also snacks.

Cons:

The juice could be freshly squeezed

2026-01-26 • via Nuitee
G
Giampaolo • solo_traveller • it
2
Hotel molto peggiorato negli anni; poca manutenzione e scarsa attenzione al servizio
Pros:

La colazione, la posizione

Cons:

La manutenzione complessiva è piuttosto scarsa, stipiti delle porte rovinati, mobili nella camera vecchi e in cattive condizioni. La stanza al mio arrivo era fredda e ci ha messo 12 ore a scaldarsi, forse il termosifone non lavorava bene. Nel bagno la stufetta ad aria, unico riscaldamento, era rotta. L’acqua della doccia aveva continue oscillazioni da bollente a gelida durante l’uso. La lampada di lettura del letto era mezza rotta.

2026-01-26 • via Nuitee