Embassy Suites by Hilton Portland Maine

Hotels
•
Embassy Suites Hotels
9 (1058 reviews)
1050 Westbrook Street , Portland , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Cleanliness
Comfortable rooms
Friendly staff
Good amenities
Cons:
Parking fee discrepancy
Check-in service
Location disappointment

Categories

Cleanliness
9.33
Pros mentioned cleanliness multiple times, reflecting a very positive sentiment.
Service
8.3
While there were positive comments about staff, a negative mention of check-in service affects the score.
Location
8.34
Several reviews appreciated location, but one review was disappointed with proximity to the airport.
Room Quality
9.29
Guests noted the comfort and quality of the rooms, including suite configuration.
Amenities
9.32
Complimentary snacks and drinks received positive feedback, enhancing the stay experience.
Value for Money
8.78
Though some perceived the prices to be high, overall value was considered adequate.
Food and Beverage
9.33
Breakfast received high praise, contributing to a strong score.
Overall Experience
9.3
Overall positive sentiment, with many guests expressing intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:28

Property Description

Luxurious All-Suite Accommodations
Experience the comfort of two-room suites with separate living rooms and bedrooms, complete with modern amenities like free WiFi and flat-screen HDTVs.

Delicious Dining Options
Indulge in a complimentary made-to-order breakfast and evening reception, or dine at the casual Waypoint restaurant for fresh local seafood and American cuisine.

Convenient Facilities and Services
Stay active in the fitness center or indoor pool, utilize the BusinessLink™ business center, and host successful events in flexible meeting spaces with online planning tools and A/V equipment.

Book your stay at Embassy Suites by Hilton Portland Maine for a seamless blend of comfort, convenience, and luxury.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PWM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 13 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

9
Based on 1058 reviews
Cleanliness: 9.33
Service: 8.3
Location: 8.34
Room Quality: 9.29
Amenities: 9.32
Value for Money: 8.78
Food and Beverage: 9.33
Overall Experience: 9.3
L
liraz • family_with_children • il
7
2026-07-25 • via Nuitee
1
101edenf • Solo travel
2
Cancelation
Pros:

NEVER NEVER NEVER book with this hotel. Tried to cancel a one night stay and spent 15 minutes going in circles with a representative who could barely speak english only to be told it was past the cancelation period. I was charged the full $600.

2026-07-24 • via Tripadvisor
H
Huynh • family_with_children • us
9
2026-07-24 • via Nuitee
C
cui • couple • us
9
2026-07-22 • via Nuitee
C
Charles • family_with_children • us
10
Pros:

Friendly staff, cleanliness

Cons:

Pull out sofa bed was too lumpy, could feel every spring, so my daughter slept on the couch not pulled out.

2026-07-20 • via Nuitee
P
Patricia • couple • us
10
2026-07-19 • via Nuitee
J
John • solo_traveller • us
10
Pros:

Location to airport

Cons:

Dirty shower

2026-07-17 • via Nuitee
B
Berk • couple • us
7
2026-07-15 • via Nuitee
G
Go800201 • Family
10
A great experience
Pros:

Our flight was cancelled at PWM and we desperately needed a room late at night. Embassy suites came through for us. Even though they were swamped, the staff was courteous and attentive.

I want to especially acknowledge Branden. A true professional who really stepped up. Embassy suites is fortunate to have him on their team.

I would highly recommend.

2026-07-13 • via Tripadvisor
M
Meghan • solo_traveller • us
9
2026-07-13 • via Nuitee
V
VineetU4 • Family • New York City, New York
10
Comfortable Family Stay Close to Downtown Portland
Pros:

We arrived at the hotel well before the scheduled check-in time, and the front desk staff were kind enough to accommodate us with an early check-in, which we greatly appreciated.

As an airport hotel, the property is extremely convenient, located just a one-minute drive from PWM Airport. We stayed in a double-room suite that featured a bedroom with a queen bed and a queen-size sofa bed in the living area. Although the suite had a single shared bathroom connecting the living room and bedroom, there was still plenty of space for the four of us and all our luggage.

Our room offered a pleasant view overlooking the airport. The breakfast buffet, which was included in our package, had a good selection of items, along with made-to-order options. The hotel also has a large parking lot with spacious parking spots.

Another advantage is the location—it is only about a 10-minute drive from downtown Portland and many of the city’s major attractions.

The only drawback was the elevator, which felt somewhat outdated and slow for a Hilton property. That said, the hotel itself was clean, and the staff were consistently friendly and accommodating.

Overall, we had a comfortable stay and would gladly consider staying here again.

2026-07-12 • via Tripadvisor
P
PGD64 • solo_traveller • us
10
Great hotel!
Pros:

I love Embassy Suites! The rooms are cozy, large and clean. The breakfast is always very tasty and filling. The staff is excellent. A young woman named Isabella helped me so much. I was very grateful as my travel day had been so stressful.

Cons:

Nothing

2026-07-12 • via Nuitee
L
LeeAnne • couple • us
8
The location was convenient, the shuttle was a huge plus. The staff were friendly. I would stay again if I needed accomm
Pros:

Friendly and helpful staff

Cons:

We had a large, centipede like bug in our bathroom. The room was clean but smelled a bit musty.

2026-07-11 • via Nuitee
M
Mary • couple • us
10
2026-07-07 • via Nuitee
B
Brett • family_with_children • us
9
My family enjoyed their stay
Pros:

The location isn’t by an airport its near a jetport, huge difference. Easy check-in, room was clean, snacks in the room and breakfast was great.

Cons:

No complaints here.

2026-07-07 • via Nuitee
J
Jennifer • solo_traveller • de
7
2026-07-07 • via Nuitee
J
Joseph • solo_traveller • us
10
2026-07-06 • via Nuitee
L
Lorisa • family_with_children • us
10
Two night stay
Pros:

We loved the reception and the breakfast was delicious. It’s right near the airport, but we never heard any airport noise. The gym was a good size.

2026-07-06 • via Nuitee
J
John • couple • us
9
Cons:

Could use new carpeting in hallways looks worn out

2026-06-28 • via Nuitee
H
Hancell • solo_traveller • us
7
Pleasant with challenges.
Pros:

The bar staff was very personable as were restaurant servers; and the quality of the food was very good. Shuttle service very accommodating. Most Reception employees were helpful.

Cons:

Room was not cleaned 2 days in a row. Light out over the vanity area. Not replaced after being told. Requested to buy a stamp and none were available. Post office was mile's away.

2026-06-28 • via Nuitee