Embassy Suites by Hilton Portland Maine

Hotels
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Embassy Suites Hotels
9 (986 reviews)
1050 Westbrook Street , Portland , us

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Cleanliness
Comfortable rooms
Friendly staff
Good amenities
Cons:
Parking fee discrepancy
Check-in service
Location disappointment

Categories

Cleanliness
9.33
Pros mentioned cleanliness multiple times, reflecting a very positive sentiment.
Service
8.3
While there were positive comments about staff, a negative mention of check-in service affects the score.
Location
8.34
Several reviews appreciated location, but one review was disappointed with proximity to the airport.
Room Quality
9.29
Guests noted the comfort and quality of the rooms, including suite configuration.
Amenities
9.32
Complimentary snacks and drinks received positive feedback, enhancing the stay experience.
Value for Money
8.78
Though some perceived the prices to be high, overall value was considered adequate.
Food and Beverage
9.33
Breakfast received high praise, contributing to a strong score.
Overall Experience
9.3
Overall positive sentiment, with many guests expressing intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:28

Property Description

Luxurious All-Suite Accommodations
Experience the comfort of two-room suites with separate living rooms and bedrooms, complete with modern amenities like free WiFi and flat-screen HDTVs.

Delicious Dining Options
Indulge in a complimentary made-to-order breakfast and evening reception, or dine at the casual Waypoint restaurant for fresh local seafood and American cuisine.

Convenient Facilities and Services
Stay active in the fitness center or indoor pool, utilize the BusinessLink™ business center, and host successful events in flexible meeting spaces with online planning tools and A/V equipment.

Book your stay at Embassy Suites by Hilton Portland Maine for a seamless blend of comfort, convenience, and luxury.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PWM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 13 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 986 reviews
Cleanliness: 9.33
Service: 8.3
Location: 8.34
Room Quality: 9.29
Amenities: 9.32
Value for Money: 8.78
Food and Beverage: 9.33
Overall Experience: 9.3
S
Susi • couple • us
10
2026-02-14 • via Nuitee
S
Shelby • family_with_children • us
7
2026-02-14 • via Nuitee
B
Bridgette • solo_traveller • us
10
My stay was wonderful.
Pros:

I booked on my time off from work. I'm from California but in Portland for work, so on my off days I stayed at the hotel. It was excellent, enjoyed every bit of it, especially the happy hours 2 free cocktails.

Cons:

The hours for the free cocktail was a bit too early.

2026-02-14 • via Nuitee
C
Christian • solo_traveller • rs
9
2026-02-10 • via Nuitee
M
Mook • solo_traveller • us
8
2026-02-10 • via Nuitee
C
Charles • couple • us
9
Another perfect stay.
Pros:

Proximity to airport. Exceptionally clean. Good price.

Cons:

N/A

2026-02-09 • via Nuitee
C
Caleigh • extended_group • us
5
Loud but pretty
Pros:

The room was very nice

Cons:

There were 3 domestic disturbances in the room across from us on a Saturday am starting at 6 am and then the cops came at 7 am and woke us up again yelling in the hall and then we had to call the front desk at 9 am because a man was knocking on the room across from us for over a half an hour and the cops had to come again. The night before the fire department had to take a door off of the next rooms bathroom because a lady fell so just not very relaxing to say the least

2026-01-31 • via Nuitee
C
Charles • couple • us
9
We've stayed here multiple times before, and will continue to do so when travel needs dictate.
Pros:

Very clean room, great airport shuttle, nice breakfast.

Cons:

Staff at front desk for late night check in appeared overwhelmed when we were among 4 parties at front desk simultaneously.

2026-01-23 • via Nuitee
B
Brenda • couple • us
10
I will try very hard to avoid Booking.com again.
Pros:

It's a great hotel

Cons:

Your information was impossible to find. I had to cancel and could not receive any help. Ai was useless.

2026-01-21 • via Nuitee
P
Pedro • solo_traveller • us
10
Very clean
Pros:

Very clean

Cons:

Very clean

2026-01-20 • via Nuitee
V
Vicki • solo_traveller • us
6
Customer service with a smile in the hospitality industry is vital & effects the patron's attitude.
Pros:

Check in was prompt.
The room was more than adequate for my needs.
The check out clerk was pleasant.
The shuttle person was helpful.

Cons:

The check-in clerk did not smile even once. His demeanor was not pleasant at ALL.
When I requested long term parking I mentioned that "Booking.com" listed it as $13.00/day. He blandly said it's $15.00. OK, I understand that there's a discrepancy but, really, no fake apology even? Then when he said I had to pay for parking even when paying to stay overnight that is just not right. I asked him to be sure, "You mean, if I were to just stay overnight I would not have to pay for that night's parking, but I pay to leave my car here beyond that 1 night, I have to pay to park that overnight plus each additional day?" He blandly said you pay for 7 days. Good grief. That just not seem right to have to pay to stay overnight. I checked in at 4:00 PM Wed and checked out at 4:00 AM Thurs. The car was parked 12/3-12/9.

The lights in the ceiling over the sink didn't work. The shower door made a strange noise when sliding open/closed. It would not stay closed but slid open a few inches.

The decaf coffee tasted like mud.

Other than those issues, it was pleasant. It was nice to be able to adjust the heater in each side of the suite.

Also, is there a optional "perk" for those who do not partake of the free drink during happy hour?

2026-01-20 • via Nuitee
L
Len • family_with_children • us
1
Mislead
Pros:

When I booked this stay I was looking for a hotel near downtown and the water, instead I got a hotel right next to the airport. This is the single most disappointing hotel stay I’ve had, and I traveled for work for 10 years and have quite a bit of experience with hotels.

Cons:

The booking process led me to believe I was staying at a hotel near the downtown area, instead the hotel was at the airport.

2026-01-20 • via Nuitee
S
Shawntelle • couple • us
10
2026-01-20 • via Nuitee
J
Jacob • extended_group • us
5
Eh
Pros:

Any staff we interacted with was very nice, and the hotel was within 10 mins from everything.

Cons:

Unfortunately the room sucked. Both lightbulbs in the lamps were burnt and would not turn on. The room was obviously picked up and “cleaned” but there were hairs in the shower, and the shower specifically was obviously not cleaned at all. I HAD to use the shower but was so disgusted. Definitely not worth $450 for one night.

2026-01-19 • via Nuitee
N
Nancy • solo_traveller • us
8
Staff friendly. Food good Good location
Pros:

Great window view

Cons:

Could not get tv in bedroom to turn off with device. Ended up t it i stead. Laundry room had messy floor

2026-01-19 • via Nuitee
D
Donald • couple • us
10
2026-01-19 • via Nuitee
J
Jody • couple • us
10
2026-01-19 • via Nuitee
J
Jody • couple • us
10
2026-01-19 • via Nuitee
K
Kenneth • couple • us
9
2026-01-19 • via Nuitee
B
Bernadette • couple • us
5
We were there for one night. I wouldn’t have stayed longer.
Pros:

Location was fine. Didn’t eat breakfast.

Cons:

Very tired hotel. Overpriced for the quality.

2026-01-19 • via Nuitee