Embassy Suites by Hilton Portland Maine

Hotels
•
Embassy Suites Hotels
8.8 (913 reviews)
1050 Westbrook Street , Portland , US
+1 207-775-2200

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Excellent breakfast (fresh omelets, gluten-free options)
Very convenient location near the airport (walkable)
Friendly, helpful front desk and staff
Complimentary happy hour and good restaurant offerings
Nice pool and comfortable rooms for many guests
Cons:
Occasional cleanliness issues (dirty toilets, hair, pool filter problems, missed housekeeping)
Phone/room service often unanswered; some restaurant understaffing
Paid parking and perceived high price for short stays
Room issues: soft pillows, drapes not darkening, missing couch bedding, no bathroom door in some rooms

Categories

Cleanliness
7.8
Mixed comments: several guests praised general cleanliness, but multiple reports of dirty toilet, hair on floor, issues with pool cleanliness/filters and missed housekeeping lowered this score.
Service
9.2
Generally strong: many mentions of friendly, helpful front desk and staff, quick issue resolution and occasional complimentary gestures; some negatives (phones not answered, occasional unfriendly interactions) tempered a perfect score.
Location
9.4
Consistently praised as very convenient and close to the airport (walkable for some), good position relative to mall/center — a clear strength.
Room Quality
8.2
Mostly comfortable rooms and good showers cited, but issues reported (soft pillows, drapes not darkening, missing couch sheets, no bathroom door in some rooms, some rooms far from elevator) resulted in a modest deduction.
Amenities
9
Strong amenities noted: complimentary happy hour, restaurant, breakfast variety, and pool. A few complaints about pool cleanliness and paid parking slightly reduce the score.
Value for Money
7.6
Several guests felt price was steep for short stays; paid parking and perceptions of cost-effectiveness lowered value perception despite good amenities.
Food and Beverage
9.6
Very positive: numerous comments praising the breakfast (fresh omelets, gluten-free options), restaurant meals and cocktail hour — a standout aspect of the stay.
Overall Experience
9.6
Overall stays were positive for most guests (smooth check-in, enjoyable breakfasts, helpful staff, good pool and happy hour), though occasional cleanliness and service/parking issues were noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Luxurious All-Suite Accommodations
Experience the comfort of two-room suites with separate living rooms and bedrooms, complete with modern amenities like free WiFi and flat-screen HDTVs.

Delicious Dining Options
Indulge in a complimentary made-to-order breakfast and evening reception, or dine at the casual Waypoint restaurant for fresh local seafood and American cuisine.

Convenient Facilities and Services
Stay active in the fitness center or indoor pool, utilize the BusinessLink™ business center, and host successful events in flexible meeting spaces with online planning tools and A/V equipment.

Book your stay at Embassy Suites by Hilton Portland Maine for a seamless blend of comfort, convenience, and luxury.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PWM

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 913 reviews
Cleanliness: 7.8
Service: 9.2
Location: 9.4
Room Quality: 8.2
Amenities: 9
Value for Money: 7.6
Food and Beverage: 9.6
Overall Experience: 9.6
A
Ann • couple • us
8
Pros:

Size, cleanliness, breakfast

Cons:

Lack of restaurant staff

2026-10-31 • via Nuitee
M
Michael • solo_traveller • us
10
2026-10-28 • via Nuitee
S
Sarah • extended_group • us
6
Pros:

Fantastic breakfast with gluten free options. Good cocktail hour.

Cons:

Our room had a dirty toilet and hair on the ground in the bathroom, also missing sheets for couch bed. The staff was quick to correct it but didn't seem very friendly overall. Pool was dirty with the filters coming out of the bottom. Just did not seem like a 4 star hotel experience.

2026-10-27 • via Nuitee
R
Renee • couple • us
7
Pick a different hotel
Pros:

Good shower
Breakfast had a variety of options

Cons:

Drapes were not able to darken the room
Pillows too soft
Had the farthest room from the elevator
Problem with wifi sign in
Stayed less than 12 hours so cost wasn’t effective

2026-10-27 • via Nuitee
E
Eric • couple • us
10
2026-10-26 • via Nuitee
B
Brandy Jo • family_with_children • us
8
We had a very nice swim in the pool a nice hot shower with the best adjustable spray options and co
Pros:

It was a very nice clean hotel pool was amazing kid loved it he even liked the breakfast options included in our stay that’s always a win from us comfortable room

Cons:

I always think the price is a little steep but comparable to others in your area and this is the nicer hotel with better amenities.

2026-10-25 • via Nuitee
E
Elisa • couple • us
3
2026-10-14 • via Nuitee
M
michele • couple • us
10
It was relaxing with easy check in and beautiful and the free happy hour was a perfect touch to this much needed relaxin
Pros:

The restaurant was absolutely amazing

Cons:

I loved everything

2026-10-12 • via Nuitee
M
Michael • couple • us
10
Pros:

Convenient to Airport

2026-10-10 • via Nuitee
D
Dana • extended_group • us
10
2026-10-09 • via Nuitee
L
Lucille • extended_group • us
9
Pros:

Everything was great. The only thing was when I wanted room service and to request late check out using the phone. Nobody would answer tried several times.

Cons:

Use of your phone service not working nobody answered the phone in the room that is

2026-09-18 • via Nuitee
G
Geoffrey • couple • us
9
2026-09-15 • via Nuitee
K
Krisna Mae • solo_traveller • us
9
2026-09-15 • via Nuitee
M
Maxine • extended_group • us
10
Overnighter
Pros:

Smooth check in - only one night here. Room comfortable. Breakfast lots of choice Staff were friendly and helpful
You could walk from airport to hotel in 7 minutes

2026-09-13 • via Nuitee
J
Josh • extended_group • us
9
Convenient, clean hotel. Omelets for breakfast were a nice touch. Paid parking was a bummer.
Pros:

Clean, convenient, friendly staff

Cons:

Had to pay for parking in their lot. Makes no sense.

2026-09-12 • via Nuitee
T
Thomas • couple • us
10
We thoroughly enjoyed our stay.
Pros:

Excellent breakfast. The fresh omelet was delicious. We ate in the restaurant and the meatballs and grilled shrimp were excellent. The chef deserves a raise!! The front desk staff were super helpful.

Cons:

Can't complain about anything.

2026-09-11 • via Nuitee
R
Richard • couple • us
10
Great place
2026-09-11 • via Nuitee
T
Trina • couple • us
10
Wonderful and very convenient being so close to the Jet Port.
Pros:

The staff were so friendly and helpful. We loved the Happy Hour too. We booked a room overlooking the airport which was nice.

Cons:

Nothing to complain about.

2026-09-11 • via Nuitee
E
Edythe • family_with_children • us
9
2026-09-10 • via Nuitee
X
Xiaohan • couple • us
1
2026-09-10 • via Nuitee