DoubleTree by Hilton Charlotte Airport

Great location to the event I had to attend.

I stayed at the DoubleTree Charlotte Airport after booking at short notice and appreciated being accommodated with an early check‑in, which was very helpful.

The room was spacious and comfortable, though it felt a little tired and could benefit from some updating. Staff across the hotel were friendly and welcoming, creating a pleasant overall atmosphere. However, the dining experience was underwhelming on both occasions — dinner and breakfast — and didn’t quite match expectations.

The hotel benefits from good transport links, with a short and straightforward shuttle ride to the airport, making it convenient for travellers.
Overall, this is a steady and reliable option for an overnight stay near CLT, particularly for convenience.

This hotel is filthy! No hot water in hotel. The assistant general manager was nasty , rude and unprofessional. The van driver was very rude and unprofessional on 4/5/2026.

Love the cookies! Yummy! Unfortunately, I didn't get the name of the friendly woman at the front desk but enjoyed her good customer service (3/16/26) and Tony the shuttle driver is GREAT! Such a kind and curteous man and a great safe driver.

This DoubleTree is a little rundown with some glaring maintenance issues. The elevator on one side of the building was out of service all 4 days I was there. There was no hot water every morning, which is a big deal. They said they needed to repair a boiler, but again this seemed to take days and not hours to fix. There was one very rude front desk lady… I stopped to ask about breakfast, and as I was walking away, I overheard her telling a coworker that some guests “just don’t listen during check-in” even though this was NOT mentioned to me during check-in. Cookies are still delicious, but the rude lady was upset when I asked for another one. (And she said No.) When I arrived for a quick breakfast at the buffet on Tuesday morning, they had no more scrambled eggs and no more bacon, which made me sad. The room was clean, and the shuttle drivers are exceptionally helpful and friendly. But as a Hilton Diamond member who loves the DoubleTrees, this one is disappointing.

The hotel only has hot water in the evening and it’s the same for the entire team I’m here with. There’s no explanation from anyone on this. Several messages sent have been ignored by the local property. I did send my concerns to Hilton support and they contacted the local property on my behalf. The assistant manager they talked to lied to them and said checked serval of the rooms herself. I have been promised follow up for two days now and have heard nothing from the local staff on any resolution. Fortunately I’m on a business trip and not paying, financially anyway, for this extremely disappointing stay

Close to the Airport

I stayed here having taken a late flight into CLT. Very friendly staff, efficient and regular shuttle to the airport (you phone when you arrive at CLT), large clean rooms and good options for breakfast. Overall, very impressive - well done.

The front desk staff was great...very nice always. The bed was clean and comfortable. The bathroom was ok overall but had some opportunities. Wake up call was right on time! We always appreciate and love the bottled water and edible treats. It's really a nice touch. Thank you.

Don’t book this hotel if you want timely airport shuttle service. All the other hotel vans came and went multiple times during the HOUR I waited for this one. (Hotel personnel kept assuring me it was on its way.) Wish I’d just taken an Uber right away. At least the room was clean.

It is a beautiful property. The front desk staff were very helpful. We stayed there the night before our flight home. There is a bar and restaurant that serves meals all day. Apart from our problems, I would recommend a stay there.

I was supposed to get 10 percent off my stay because I booked thru Booking.com but it wasn’t applied. I sent a message with the coupon but nothing was applied.