Holiday Inn Express Atlanta W (I-20) Douglasville by IHG

Hotels
•
Holiday Inn Express
8.8 (317 reviews)
7101 Concourse Parkway , Douglasville , US
+1 770-920-9228

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Very clean rooms
Great/central location
Friendly staff
Good/consistent breakfast
Comfortable beds and pillows
Fitness center
24/7 coffee available
Spacious rooms
Cons:
Only one working elevator; elevator overdue inspection
Parking difficulties (large trucks blocking spaces)
Intermittent Wi‑Fi
Bathroom floor stains reported in one room
TV missing desired channel (CNN)
Remote control malfunctioning (need to hit to work)
One‑ply toilet paper (quality complaint)
Room lighting could be better
Traffic near hotel

Categories

Cleanliness
8.8
Multiple reviewers described rooms as very clean or exceptionally clean; a few isolated issues noted (stains around toilet area in one review).
Service
9
Staff repeatedly described as friendly and attentive (breakfast staff kept food well stocked; general comments praising employees).
Location
9.2
Frequently called 'great' or 'centralized' — close to shopping, restaurants (Waffle House across the street) and convenient to local destinations.
Room Quality
8.6
Beds and pillows were often noted as comfortable and rooms spacious; some minor room issues reported (remote control requiring hitting, lighting could be better, one review noted toilet-paper quality).
Amenities
8.4
Breakfast and fitness center praised and 24/7 coffee available, but intermittent Wi‑Fi and only one working elevator / elevator inspection overdue and parking constraints were called out.
Value for Money
8.8
Standard quality for this hotel tier
Food and Beverage
9
Breakfast repeatedly described as great/fantastic/very good with good variety and well stocked through service hours.
Overall Experience
8.6
Overall very positive with many guests saying they'd stay again and calling the stay wonderful; some operational negatives (parking, elevator, Wi‑Fi) slightly tempered the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Convenient Location
Located just off I-20 and a short drive from downtown Atlanta, Holiday Inn Express Atlanta-West I-20 Douglasville offers easy access to both the city and nearby attractions.

Modern Amenities
Enjoy free Wi-Fi, an outdoor pool, hot buffet breakfast, cable TV with HBO, microwave, and refrigerator in each warmly decorated room.

Business and Leisure Facilities
Take advantage of the business center, fitness room, 24-hour front desk, and ATM during your stay at Douglasville Atlanta-West Holiday Inn.

Book now for a comfortable and convenient stay at Holiday Inn Express Atlanta-West I-20 Douglasville.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ATL

Location

Guest Reviews

8.8
Based on 317 reviews
Cleanliness: 8.8
Service: 9
Location: 9.2
Room Quality: 8.6
Amenities: 8.4
Value for Money: 8.8
Food and Beverage: 9
Overall Experience: 8.6
A
Antonio • couple • us
10
2026-10-30 • via Nuitee
S
Sarah • couple • us
5
When we got to the room the bathroom door had someone’s night cloths hanging from the back of the door. One of the towel
2026-10-27 • via Nuitee
A
abiola • solo_traveller • us
9
VERY GOOD
Pros:

THE PROPERTY WAS VERY NEAT

Cons:

ONLY ONE ELIVATOR IS WORKING

2026-10-21 • via Nuitee
S
Shawn • couple • us
9
Bed was excellent.
Pros:

Clean and easy to find. Location

Cons:

The toilet paper was one ply. And the remote control had to be hit in order to work properly.

2026-10-20 • via Nuitee
B
Babatunde • couple • us
10
WONDERFUL
Pros:

BREAKFAST WAS GREAT AND LOCATION WAS GOOD

Cons:

TV DOES NOT HAVE MY FAVORITE CHANNEL CNN. OVERALL THE EXPERIENCE WAS EXCELLENT

2026-10-13 • via Nuitee
R
Renee • couple • us
10
Very clean and great location!
Pros:

Very clean! Great location! Staff was friendly!

2026-10-13 • via Nuitee
R
Richard • couple • us
6
Pros:

Location

Cons:

Parking! Full hotel but allows large trucks to accommodate 3 to 5 parking spots blocking access to car parking..
Only 1 working elevator for hotel and working elevator was over due inspection since 08-26

2026-10-12 • via Nuitee
W
Wolf • extended_group • us
10
Pros:

Food

2026-10-12 • via Nuitee
B
Brieya • couple • us
9
Pros:

I didn’t have break but it is a good location. Close to everything

Cons:

No comments

2026-09-17 • via Nuitee
M
Marisa • couple • us
9
2026-09-14 • via Nuitee
J
Jasmine • solo_traveller • us
8
2026-09-07 • via Nuitee
K
Kimberly • solo_traveller • us
10
Pros:

Everything was great! The rooms were exceptionally clean, The bed was comfortable, the breakfast was fantastic. The staff were wonderfu.l

2026-08-25 • via Nuitee
T
troy • couple • us
10
Pros:

clean

2026-08-10 • via Nuitee
J
Joycelyn • extended_group • us
10
2026-08-06 • via Nuitee
D
Diana • solo_traveller • us
10
2026-08-04 • via Nuitee
T
Toshua • family_with_children • us
6
⭐⭐⭐☆☆ I was honestly a little disappointed with my stay at the Holiday Inn in Douglasville. After a long drive from Sou
2026-07-13 • via Nuitee
D
Dale • couple • us
10
2026-07-02 • via Nuitee
L
Lawrence • family_with_children • ng
9
It was a wonderful and enjoyable time we spent in Holidays Inn Express.
Pros:

Yeah the breakfast was very good, there was always something till the end of the breakfast time.
The location was in a centralized location, a trekkable distance to shopping malls, where you can easily get what you require.

Cons:

Everything was ok, keep up the standard

2026-06-22 • via Nuitee
A
Alicia • family_with_children • us
10
I may just come back there to visit.
Pros:

I didn't eat breakfast.

Cons:

Traffic.

2026-06-11 • via Nuitee
B
Black • solo_traveller • us
10
2026-06-09 • via Nuitee