Charlevoix Inn & Suites SureStay Collection by Best Western

Hotels
•
SureStay Collection by Best Western
8 (813 reviews)
800 Petoskey Avenue , Charlevoix , US
+1 231-547-0300

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Good breakfast
Friendly staff
Cons:
Hot tub not working
Dirty and run down

Categories

Cleanliness
6.83
Run down hotel with moldy rooms and flies reported.
Service
8.3
Staff was friendly but some negative experiences were reported with rudeness.
Location
8.84
Conveniently located near the ferry.
Room Quality
7.29
Rooms are small, not updated, and issues with heating reported.
Amenities
5.82
Hot tub and other amenities not working.
Value for Money
8.78
Perceived as a good price for the location despite issues.
Food and Beverage
9.83
Breakfast received positive feedback, with variety offered.
Overall Experience
8.3
Mixed experiences, enjoyable aspects overshadowed by significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:41

Property Description

Lakefront Location
Located between Lake Michigan and Lake Charlevoix, Charlevoix Inn & Suites offers a picturesque setting just minutes from the city center.

Relaxation and Recreation
Unwind in the indoor pool or hot tub, or explore nearby attractions like Belvedere Golf Club and Balsam Creek Nature Preserve.

Convenient Amenities
Start your day with a complimentary continental breakfast and stay connected with free Wi-Fi. With 24-hour reception and on-site parking, we ensure a hassle-free stay for our guests.

Experience the charm of Charlevoix at Charlevoix Inn & Suites - book your stay now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TVC

Location

Guest Reviews

8
Based on 813 reviews
Cleanliness: 6.83
Service: 8.3
Location: 8.84
Room Quality: 7.29
Amenities: 5.82
Value for Money: 8.78
Food and Beverage: 9.83
Overall Experience: 8.3
S
Scott • family_with_children • us
8
2026-10-27 • via Nuitee
E
Ellen • extended_group • us
8
2026-10-26 • via Nuitee
K
Kenneth W. • family_with_children • us
10
2026-10-25 • via Nuitee
M
McCormick • solo_traveller • us
10
Great choice & value!!
Pros:

Location, staff, & price!!

Cons:

Hot tube needs some work, air jets did not diffuse properly.

2026-10-24 • via Nuitee
M
Miriam • extended_group • pr
9
Pros:

The property was very coean and the staff was very polite

Cons:

They could improve the breakfast quality a little. But otherwise everything was very much OK.

2026-10-22 • via Nuitee
K
Kelly • couple • us
8
2026-10-22 • via Nuitee
K
Kevin • couple • us
10
Enjoyable
Pros:

We started on first floor, did not care for that and possible noise of dog. Were moved to second floor quiet.

Cons:

Unfortunately neighbors were noisy

2026-10-20 • via Nuitee
C
Carol • solo_traveller • us
10
Pros:

The staff was exceptional....

I sent one of these right after my stay...

2026-10-20 • via Nuitee
N
Nicole • family_with_children • us
8
2026-10-18 • via Nuitee
A
Audrey • couple • us
7
Decent stay, somewhat manipulative pet policy that was disappointing.
Pros:

Clean rooms if a little worn down.

Cons:

I booked a room that cost extra because it was labeled pet friendly yet I was still charged an additional pet fee. This obscured the true charge for pets and it ended up being exorbitant. Had it been charged as one up front fee, I would’ve chosen a different hotel.

2026-10-17 • via Nuitee
M
Michael • family_with_children • us
1
Staff/management unconcerned about feces and urine in bed.
Pros:

Location.

Cons:

We found human feces and urine on the sheets of our bed. Staff refused assistance; managers refused a refund. Concerningly unconcerned like such occurrences are normal.

2026-10-16 • via Nuitee
L
Lubeck • couple • us
7
2026-10-15 • via Nuitee
M
MyrnaJean • couple • us
5
Pros:

Breakfast was as expected - the standard Best Western breakfast with good biscuits.
Pleasant housekeeping and breakfast staff.
Bottled water available all the time.
Good towels.

Cons:

Outrageously priced, with added increase of $200+ for "Apple Festival." We were there for a wedding, not the Apple Festival.
Small room with ugly dark brown and tan carpet making it difficult find small items that were dropped.
Pillows too big for sleeping comfort.

2026-10-12 • via Nuitee
B
Blink • couple • us
10
2026-10-10 • via Nuitee
G
Garla • couple • us
10
Nice place, just expensive
Pros:

Good place to stay

Cons:

Too expensive

2026-10-08 • via Nuitee
J
Jennifer • family_with_children • us
8
2026-10-07 • via Nuitee
L
Londa • extended_group • us
9
2026-09-18 • via Nuitee
S
Steven • couple • us
8
Great value for the stay, great people and great location.
Pros:

The staff at every level were friendly, helpful and kind. The kind lady attending the the continental breakfast was excellent and attended to those attending breakfast with a smile and was making sure the food was hot and plentiful.

2026-09-15 • via Nuitee
C
Cedric • solo_traveller • us
9
Pros:

Typically hotel fare. It was fine.

2026-09-14 • via Nuitee
A
Ashley • couple • us
10
Wonderful
Pros:

Location and the staff was wonderful

Cons:

We had bridal party wear and didn't have best place to hang but we made it work :)

2026-09-14 • via Nuitee