Mercure Caen Cote De Nacre

Hotels
•
Mercure
8.4 (431 reviews)
2 Place Boston , Caen , FR
+33 2 31 44 05 05

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good breakfast (several positive mentions)
Clean rooms (many guests)
Helpful and pleasant staff
Great location for ferry/transport and close to tram
Secure and ample parking
Comfortable, stylish and spacious rooms (some mentions)
Good restaurant and breakfast items (crêpes, jams, quality products)
Convenient for short overnight stays
Cons:
Restaurant closed at times / limited menu
No refrigerator in room
Thin/poor towels
Maintenance issues from renovation (missing skirting, exposed wiring)
No hot water in one report
Lack of privacy (no curtains on some windows)
Unpleasant smell in common areas from stored bins
Booking/payment discrepancy charged higher than expected
Slippery shower and some bathroom fixture faults
Occasional missing toiletries (shampoo/conditioner) and no bottled/fresh milk

Categories

Cleanliness
7.6
Mixed signals: several guests describe rooms as clean, but others report strong smells in common areas, thin/poor towels, unfinished renovation issues (exposed wiring, missing skirting), and plumbing/shower safety concerns.
Service
9.2
Generally very positive: multiple comments praise helpful, pleasant and well-presented staff; one notable complaint about a booking-rate/payment discrepancy at reception.
Location
9.1
Strongly positive: repeatedly cited as convenient for the ferry port, easy to find, good parking and tram access; neighbourhood is green though some note limited local services.
Room Quality
7.8
Mixed: several guests find rooms comfortable, stylish and spacious, but others mention incomplete renovations, lack of privacy (no curtains), no hot water on a floor, heavy duvets and safety issues with slippery showers.
Amenities
7.9
Mixed: secure/free parking and on-site restaurant are positives; frequent negatives include no fridge in rooms, no bottled/fresh milk sometimes, missing toiletries on occasion, and limited restaurant opening/hours.
Value for Money
7.6
Mixed-to-negative: some guests feel charges were higher than expected (booking-rate dispute), breakfasts described as expensive by some; overall value seen as fair by others.
Food and Beverage
9
Generally positive for breakfast (multiple comments praise the breakfast and specific items), though some report the restaurant being closed, limited menus or noisy dinners on occasion.
Overall Experience
9
Predominantly positive: convenient for short stays/ferries, good staff and generally comfortable clean rooms, but undermined for some by maintenance, privacy and amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:06

Property Description

Convenient Location
Located next to the Côte de Nacre and just a short drive from the beach, Mercure Caen Hérouville offers easy access to both natural beauty and urban attractions. With the city center and tram station nearby, exploring the area is a breeze.

Comfortable Accommodation
Experience comfort in every room with air-conditioning, flat-screen TVs, and en suite bathrooms. Whether unwinding after a day of sightseeing or preparing for a business meeting, our rooms provide the perfect retreat.

Exceptional Amenities
Start your day with a delicious breakfast and savor French cuisine at Le Normand Restaurant. Unwind with a drink at Le Calix bar or utilize free Wi-Fi throughout the hotel. With 9 meeting rooms and free on-site parking, we cater to all your needs.

Book now to experience a seamless blend of convenience and comfort at Mercure Caen Hérouville.

Important information:

Please note that children under 12 years old can enjoy breakfast for free.

Please note that we accept 1 animal per room and with an obligation to wear a muzzle for dog.

Every first Sunday of the month, we offer a "Family Brunch" from 11:30 a.m. to 3:00 p.m.
A magnificent buffet featuring local produce, sweet and savory treats, unlimited drinks, and even a children's entertainment program with a film screening, guaranteed to leave you with memories.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: CDG

Location

Guest Reviews

8.4
Based on 431 reviews
Cleanliness: 7.6
Service: 9.2
Location: 9.1
Room Quality: 7.8
Amenities: 7.9
Value for Money: 7.6
Food and Beverage: 9
Overall Experience: 9
E
Emmanuel • couple • fr
9
2026-10-30 • via Nuitee
O
Olivier • couple • fr
9
Super
2026-10-17 • via Nuitee
D
didier -chrystel • solo_traveller • fr
8
2026-10-08 • via Nuitee
D
DA CONCEICAO • solo_traveller • gf
10
2026-10-07 • via Nuitee
E
Elisabeth • couple • de
6
Hier stimmt Preis-/Leistungsverhältnis nicht überein.
2026-09-19 • via Nuitee
J
Jérémy • solo_traveller • fr
9
2026-09-18 • via Nuitee
K
Kevin • couple • gb
8
Good, clean and convenient
Pros:

Breakfast was good, but on Sunday the restaurant was closed so we had to go into the city centre

2026-09-18 • via Nuitee
E
Elisabetta • extended_group • it
7
Pros:

COLAZIONE MOLTO BUONA

Cons:

HO PRENOTATO LE STANZE AD UNA TARIFFA INFERIORE SU BOOKING E ALL'ARRIVO IN ALBERGO HO PAGATO DI PIU'. ALLA RECEPTION MI HANNO DETTO CHE E' STATA BOOKING AD APPLICARE LA TARIFFA E LORI NON AVEVANO POSSIBILITA' DI RIDURRE LA SOMMA

2026-09-14 • via Nuitee
H
Humphrey • family_with_children • gb
10
Pros:

Comfortable stylish and clean as expected from mercure. Stayed for one night before heading to the Portsmouth ferry.

Cons:

I was emailed by the hotel to warn that the restaurant was closed so made alternative arrangements but in arrival it was open which have been much more convenient.

2026-09-13 • via Nuitee
R
Robert • solo_traveller • gb
9
Pros:

Staff were really helpful.

Cons:

Nothing in particular.

2026-09-13 • via Nuitee
S
Sovichea • family_with_children • fr
9
Pros:

Nous sommes venues en fourgon aménagée. Le parking est très pratique. Tout s’est bien passé.

2026-09-12 • via Nuitee
M
Malou • family_with_children • lu
8
2026-09-11 • via Nuitee
F
Fiona • solo_traveller • ie
1
2026-09-07 • via Nuitee
Émilie • family_with_children • fr
4
Plus de points négatifs, que positif.
Pros:

Appartement au cœur de la ville de Crozon.

Cons:

L'appartement a récemment été rénové mais de nombreux éléments restent à finaliser pour le confort et la sécurité des voyageurs : Les plinthes ne sont pas posées. Il manque les caches sur les prises électriques et sur certaines il y a juste les fils électriques dans les boîtiers d'encastrement sans rien d'autre. Pas d'eau chaude dans la salle de bain de l'étage. Le point le plus noir reste le manque total d'intimité, l'absence de rideau sur la fenêtre donnant directement sur l'escalier, la nuit, dès que la lumière de l'appartement est allumée. Le logement devenait entièrement transparent depuis l'extérieur, ce qui a constitué une atteinte à notre intimité et à notre pudeur au quotidien. Enfin, l'odeur dans les parties communes était à la limite du supportable en raison de poubelle stockées dans le hall d'accueil qui remontait dans l'appartement dès que les portes étaient ouvertes, sans compter les passages à chaque fois que nous rentrions ou sortions de l'appartement. C'est dommage car le logement a du potentiel, mais ces détails gâchent l'expérience.

2026-09-07 • via Nuitee
K
Katy • extended_group • us
10
Pros:

Clean rooms, great staff and just correct in all aspects.

2026-09-04 • via Nuitee
J
June • couple • gb
7
Ok but should be better
Pros:

Location
Bed comfortable
Shower good

Cons:

No bottled water in room
Towels very thin
No refrigerator I would expect a refrigerator in a 4 star hotel
Restaurant menu limited

2026-09-02 • via Nuitee
G
Gregg • couple • fr
7
2026-09-01 • via Nuitee
J
James • solo_traveller • gb
10
Brilliant staff, good quality hotel . Comfortable spacious bedroom
Pros:

Very well presented, clean and stylish . Great location for getting to the ferry port in good time

2026-08-31 • via Nuitee
M
Marc • family_with_children • de
8
2026-08-30 • via Nuitee
P
Pascal • extended_group • de
7
2026-08-30 • via Nuitee