SureStay by Best Western Marion

Hotels
•
SureStay Hotel by Best Western
8.2 (243 reviews)
1345 N Baldwin Ave , Marion , US
+1 765-651-1006

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Location
Friendly staff/check-in
Comfortable beds (in many rooms)
Breakfast available and breakfast area kept clean
Close to event/funeral venues
Cons:
Extensive remodel causing clutter, noise and visual disrepair
Cleanliness issues (smells, fleas, mold patches, ripped carpet)
Room problems (leaking or loose toilets, frayed furniture, non-working sofa beds, cracked sinks)
Pool closed/amenities unavailable and lack of in-room coffee maker
Booking/charging communication issues and occasional unresponsive staff

Categories

Cleanliness
6.5
Multiple guests reported dirt, odd smells, fleas, ripped carpet, exposed baseboards and mold patches related to ongoing remodel; cleanliness was inconsistent across rooms.
Service
9.8
Most mentions praise warm, friendly and attentive staff (good check-in experiences, some helpful front-desk agents); isolated reports of unresponsive staff regarding refunds or breakfast complaints.
Location
9.8
Frequently cited as a strong point — convenient location and proximity to event/funeral venues; guests explicitly listed location as a pro.
Room Quality
7
Mixed reports: some rooms described as clean and comfortable, while others had leaking toilets, frayed furniture, non-working sofa beds, uneven/hard beds, cracked sinks and visible damage from remodel.
Amenities
8.5
Breakfast service generally available and breakfast area kept clean, but pool and other amenities were under renovation/closed and some rooms lacked expected items (no in-room coffee maker).
Value for Money
8
Guests felt the remodel and service inconsistencies reduced perceived value; some pricing/receipt issues reported with booking.com, though location and decent beds supported value for some.
Food and Beverage
8
Breakfast received mixed but largely adequate comments (some enjoyed it), though a few guests noted limited hot options, missing items (no bacon) or disappointing offerings.
Overall Experience
8
Overall mixed stay: strong positives for location and many staff interactions, but ongoing remodel, cleanliness and room condition issues lowered overall satisfaction for several guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Convenient Location near Attractions

The Comfort Suites hotel is strategically situated near popular attractions like the Fairmount Historical Museum and Indiana Wesleyan University, making it an ideal choice for travelers seeking both leisure and educational experiences.

Full-Service Amenities

Guests can indulge in a range of complimentary amenities, from free local calls to high-speed Internet access, ensuring a comfortable and connected stay. The indoor heated pool provides relaxation, while the Your Morning Breakfast offers a delicious start to the day with a variety of hot options.

Ideal for Business and Leisure

With versatile event spaces, a fitness center, and a landscaped courtyard, the hotel caters to both business and leisure travelers. The suites are well-equipped with modern conveniences like microwaves and recharge devices, promising a convenient stay for all guests.

Book your stay at Comfort Suites now for a memorable and hassle-free experience!

Important information:

Please note this is a cash-free property. All payments must be made by via card.


When traveling with pets, please note that an extra charge of USD 25 per pet, per stay applies.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FWA

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 243 reviews
Cleanliness: 6.5
Service: 9.8
Location: 9.8
Room Quality: 7
Amenities: 8.5
Value for Money: 8
Food and Beverage: 8
Overall Experience: 8
J
Janelle • extended_group • us
5
Wouldn’t stay again
Pros:

Location

Cons:

Was under construction… the room was torn up, toilet rocked on its base and burnt out lightbulbs in the bathroom.

2026-11-07 • via Nuitee
J
Jose • couple • us
10
Excellent
Pros:

The most location and the bed was very comfortable and the rooms were a very nice size

2026-11-03 • via Nuitee
J
Johnny • couple • us
6
Pros:

Location

Cons:

They were on the middle of an extensive remodel. The hotel really should have been closed.

2026-10-31 • via Nuitee
N
Nathanial • solo_traveller • us
6
Would have been an excellent value if not for the clutter, which I didn’t know before I booked.
Pros:

Breakfast was good, staff very friendly, bed very comfortable

Cons:

I know renovations are being done, but it was cluttered and dirty because of it. Toilet in the room leaked quite a bit from the back when first flushed, only after urination, but flushed fine after that. Couch in room was really frayed.

2026-10-26 • via Nuitee
M
Michelle QUEEN Todd • couple • us
10
Great Stay ❤️
Pros:

Location was wonderful beds were comfortable

Cons:

N/A

2026-10-26 • via Nuitee
V
Valerie • extended_group • us
3
Pros:

It was close to the funeral home where my aunt's services was being held.

Cons:

The place looked like a dump. Furniture in boxes all throughout the lobby. Baseboards had been removed. Holes in the carpeting.. Thermostat in the room did not work properly. The sofa was suppose to make out into a bed--it did not. There were no extra pillows and blankets in the room to use on the sofa..

2026-10-21 • via Nuitee
A
Amy • family_with_children • us
7
2026-10-19 • via Nuitee
R
ronald • couple • us
6
Acceptable based on facility being remodeled
Pros:

Didn’t eat the breakfast
Location was good for us
Remodel of property ongoing so not very appealing

Cons:

Completely remodeled

2026-10-15 • via Nuitee
B
Brian • couple • us
8
Pros:

Check in good. Room was clean and comfortable. Breadkfast was very good.

Cons:

Construction materials on the property outside and inside. Distracting.

2026-10-14 • via Nuitee
K
kathleen • couple • us
8
2026-10-12 • via Nuitee
W
Ward • solo_traveller • us
1
Pros:

Nothing

Cons:

Room stank
Reserved a king bed room, and was given a queen bed room
Toilet was loose
Carpet was ripped

2026-10-12 • via Nuitee
L
Lynn • solo_traveller • us
7
2026-10-09 • via Nuitee
D
Dawna • couple • us
4
Pros:

Cleanliness

Cons:

The pool was under renovation but that was not communicated before my stay.
I reached out to ask about a partial refund and have not heard anything

2026-09-17 • via Nuitee
B
Bruce • solo_traveller • us
5
Hungry but no breakfast
Pros:

The bed was decent.

Cons:

I was promised a hot breakfast all they had was scrambled eggs nothing to go with it. Nowhere on the website did it say that they were doing construction or that the pool would be closed. I'm not too happy with booking.com either.I cannot get a hold of anyone to let them know about my concerns.. I was charged One price from booking.com but when the hotel printed my receipt out it showed a smaller amount. Why can I not get a phone number to talk to a real person whatever happened to customer service?

2026-09-04 • via Nuitee
J
Jackson • solo_traveller • us
7
My stay wasn’t bad , but I liked my old room better when I stayed there the first time .
Pros:

The property wasn’t bad at all .

Cons:

My room had a weird smell to it , and hardly any tv channels available to watch ..

2026-09-01 • via Nuitee
J
Jimmy • couple • my
6
2026-08-27 • via Nuitee
A
adrianvictor20 • solo_traveller • us
6
Pros:

Front desk muy atento

Cons:

La limpieza, no cambiaron las sábanas, tuvimos que pedir sábanas nuevas al llegar

2026-08-25 • via Nuitee
C
Casasrez • family_with_children • us
10
2026-08-18 • via Nuitee
G
Global64778636496 • Business
6
Our room had fleas otherwise place is nice
Pros:

Everything was really nice about this hotel except our room had fleas and we didn't realize it until a couple days.

2026-08-17 • via Tripadvisor
Y
Yodasowise • solo_traveller • us
5
Not returning - at least for 2 years when remodel is finished.
Pros:

Most of the staff was warm and friendly. One breakfast staff and the cleaning staff i met were not at all. The breakfast area was always clean.

Cons:

Bed was hard and very uneven but clean. The ceiling of the bathroom was falling apart and whomever tried to patch it made it look like a 2 yo did it. I saw a patch of pink mold in the caulk of the tub. The strips on the bottom of the tub was coming off. The faucet of the sink needed to be replaced. The toilet wobbled quite a bit.

No coffee maker in the room.

Parking lot needed work.

2026-08-17 • via Nuitee