Embassy Suites by Hilton Memphis East Germantown Area

Hotels
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Embassy Suites Hotels
8 (354 reviews)
1022 South Shady Grove Road , Memphis , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Helpful staff
Cons:
Poor breakfast options
Inconsistent service quality

Categories

Cleanliness
7.58
Some reviews mentioned cleanliness issues, like the first room not being up to standard and breakfast cleanliness being under basic level.
Service
8.55
Staff was described as generally helpful and friendly, though there were negative mentions about specific staff interactions.
Location
8.59
Positive mentions of the hotel's location and atmosphere throughout the reviews.
Room Quality
8.04
The rooms were generally described as spacious and clean, although there were some complaints about maintenance issues.
Amenities
8.07
Standard amenities were noted, though some specific advertised options were not available.
Value for Money
7.53
There were mixed feelings about the cost of the stay, with comments about the price not aligning with the experience.
Food and Beverage
7.58
Breakfast was criticized for not meeting expectations, despite some highlights in the food quality.
Overall Experience
8.05
The overall experience was mixed, with some highlighting positives and others strongly negative.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:44

Property Description

Luxurious Suites with Modern Amenities
Experience the comfort of spacious suites equipped with two streaming flat-screen TVs, a microwave, refrigerator, and coffee maker. Relax in a cozy seating area with a sofa bed, ensuring a restful stay at Embassy Suites Memphis.

Indulge in Fine Dining and Recreation
Savor Northern Italian cuisine at Frank Gristanti’s Restaurant, or enjoy the daily breakfast buffet. Take advantage of free access to the indoor pool and fitness center for a rejuvenating experience during your stay.

Convenient Location and Complimentary Services
Located near Interstate 240 and just 12.8 km from Memphis International Airport, our hotel offers free parking and easy access to attractions like Audubon Golf Course and Graceland. Book your stay now and elevate your Memphis experience at Embassy Suites.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and costs USD 9.95 per 24 hours.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 4.49 per day.

Location

Guest Reviews

8
Based on 354 reviews
Cleanliness: 7.58
Service: 8.55
Location: 8.59
Room Quality: 8.04
Amenities: 8.07
Value for Money: 7.53
Food and Beverage: 7.58
Overall Experience: 8.05
V
VEMETRIA • couple • us
7
2026-06-22 • via Nuitee
V
VEMETRIA • family_with_children • us
1
The worst experience I’ve had at a hotel !
Pros:

It’s in a great location & has an indoor pool.

Cons:

When I got to stay somewhere with the kids, I make sure they offer everything my kids love. When we got there about 630-7pm , the kids instantly went to the pool. Once we got into the room, we noticed the internet wasn’t working. We contacted the front desk. Ask to be moved to another room. She said repeatedly in a nice nasty way that the hotel was completely sold out & she will give me a 20% discount off. & Basically told me to just watch basic television. I told her I didn’t want to it. I’m an app girl & plus, you can’t even see what’s on the television cause the title wasn’t showing. & she just kept repeating herself. I asked for her boss & she said she IS the boss! She’s the operations manager but I can call Monday and speak to the GM!! So I just turn the air on and went to sleep ! Woke up at 130am sweating and the kids complaining that they’re hot ! We call front desk and once again, there’s nothing they can do until the next shift arrives at 7am. I can’t sleep like that . It’s 90 degrees in the room and yall want me to stay until maintenance arrives at 7! HOT!! We packed all of our items to leave. Once we get downstairs and my husband goes to get the car, the front desk clerk ask me if I want to get another room! Unbelievable!! Because the “operation manager” told me hours ago that there weren’t any rooms available due to them being sold out ! So my husband was even more irritated & said NO, the car is already packed ! She could’ve did that earlier!! So we had to drive a 1hour and 45 minutes trip home . We didn’t get home until 325am. The overnight clerk was nice. But whoever that operation manager is needs more customer service classes !! She’s very unprofessional as well !!

2026-06-22 • via Nuitee
C
Crystal • family_with_children • us
10
Breakfast is amazing. Free drinks at night. Pool amazing. Beds nice and comfy.
Pros:

Very nice and expensive looking. Love how it has a New Orleans balcony like feel on the inside. Very clean. 2 free drinks at night. ♥️The breakfast was amazing! ♥️ beds were comfy and roomy. Nice pool. Staff was friendly and professional.

2026-06-21 • via Nuitee
D
Diggs • solo_traveller • us
10
2026-06-17 • via Nuitee
E
Evie • couple • us
8
Great stay
Pros:

Beautiful updated and spacious lobby. Wonderful breakfast.

Cons:

The bed in our room was super low to the floor

2026-06-15 • via Nuitee
R
Richard • couple • us
10
2026-06-15 • via Nuitee
S
Suzanne • family_with_children • us
10
2026-06-10 • via Nuitee
A
Anthony • couple • us
10
2026-06-01 • via Nuitee
T
Tim • family_with_children • us
8
2026-06-01 • via Nuitee
M
McNair • couple • us
8
We had a great stay
Cons:

Bed was comfortable, but to low to the ground.

2026-05-31 • via Nuitee
C
Chyanne • solo_traveller • us
10
Pros:

The hotel was beautiful

Cons:

The pillows were a bit too soft

2026-05-27 • via Nuitee
C
Coker • solo_traveller • us
10
2026-05-21 • via Nuitee
H
Heather • family_with_children • us
6
2026-05-21 • via Nuitee
B
Beverly • extended_group • us
9
2026-05-14 • via Nuitee
D
Dagmar • solo_traveller • us
10
Pros:

The room was clean and comfortable. Complimentary happy hour was on point. Overall, I just enjoyed my stay.

2026-05-12 • via Nuitee
R
Ronald • family_with_children • us
3
Pros:

Cool atmosphere

Cons:

They staff is horrible and rude

2026-05-11 • via Nuitee
R
Regina • solo_traveller • us
7
2026-04-28 • via Nuitee
C
Christine • family_with_children • us
9
Nice, clean facility
Pros:

I love the fact it is a nice, clean facility.

Cons:

I didn’t like that they made us vacate the lobby at 10 PM but then later I saw other groups in the lobby around 11 PM

2026-04-27 • via Nuitee
K
Kim • solo_traveller • us
10
2026-04-20 • via Nuitee
M
Mari • family_with_children • us
9
Great location with great amenities
Pros:

Breakfast, room and pool and overall vibe of the hotel was great

Cons:

The only thing I didn’t like was the pull out bed had a couple stains but we covered them with an extra sheet that was provided

2026-04-13 • via Nuitee