Embassy Suites by Hilton Memphis East Germantown Area

Hotels
•
Embassy Suites Hotels
8 (326 reviews)
1022 South Shady Grove Road , Memphis , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Helpful staff
Cons:
Poor breakfast options
Inconsistent service quality

Categories

Cleanliness
7.58
Some reviews mentioned cleanliness issues, like the first room not being up to standard and breakfast cleanliness being under basic level.
Service
8.55
Staff was described as generally helpful and friendly, though there were negative mentions about specific staff interactions.
Location
8.59
Positive mentions of the hotel's location and atmosphere throughout the reviews.
Room Quality
8.04
The rooms were generally described as spacious and clean, although there were some complaints about maintenance issues.
Amenities
8.07
Standard amenities were noted, though some specific advertised options were not available.
Value for Money
7.53
There were mixed feelings about the cost of the stay, with comments about the price not aligning with the experience.
Food and Beverage
7.58
Breakfast was criticized for not meeting expectations, despite some highlights in the food quality.
Overall Experience
8.05
The overall experience was mixed, with some highlighting positives and others strongly negative.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:44

Property Description

Luxurious Suites with Modern Amenities
Experience the comfort of spacious suites equipped with two streaming flat-screen TVs, a microwave, refrigerator, and coffee maker. Relax in a cozy seating area with a sofa bed, ensuring a restful stay at Embassy Suites Memphis.

Indulge in Fine Dining and Recreation
Savor Northern Italian cuisine at Frank Gristanti’s Restaurant, or enjoy the daily breakfast buffet. Take advantage of free access to the indoor pool and fitness center for a rejuvenating experience during your stay.

Convenient Location and Complimentary Services
Located near Interstate 240 and just 12.8 km from Memphis International Airport, our hotel offers free parking and easy access to attractions like Audubon Golf Course and Graceland. Book your stay now and elevate your Memphis experience at Embassy Suites.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and costs USD 9.95 per 24 hours.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 4.49 per day.

Location

Guest Reviews

8
Based on 326 reviews
Cleanliness: 7.58
Service: 8.55
Location: 8.59
Room Quality: 8.04
Amenities: 8.07
Value for Money: 7.53
Food and Beverage: 7.58
Overall Experience: 8.05
J
Jasmine • family_with_children • us
6
2026-01-31 • via Nuitee
B
BROWN • couple • us
10
2026-01-21 • via Nuitee
J
Jerelyn • couple • us
10
Great
2026-01-20 • via Nuitee
B
Bobbie • family_with_children • us
10
Overall it was a comfortable great experience.
Pros:

Breakfast was amazing. The complimentary drinks and snacks was a bonus.

Cons:

At booking I wasn’t told the pool wasn’t available. My main reason for using Embassy Suites was for the indoor pool for my grandson.

2026-01-19 • via Nuitee
L
Leandria • couple • us
10
2026-01-19 • via Nuitee
S
shanteria • family_with_children • us
10
Overall, the stay was nice we had a great time pool was open till 12pm.
Pros:

They feed breakfast, Happy Hour was great, the rooms were clean, and housekeeping was on point

Cons:

The only unlikable thing I didn't like was we had to pay 20$ a day to park.

2026-01-19 • via Nuitee
S
Stevenson • couple • us
10
My husband birthday need somthn nice for his special day
Pros:

Very clean friendly staff very peacefully and comfortable will be back soon

Cons:

Room very nice and clean

2026-01-14 • via Nuitee
T
terrell • extended_group • us
5
Pros:

Brian made delicious omelets as part of the complimentary breakfast.

Cons:

Pool was closed without notice the first day (no sign placed either) and while it reopened the next day, water was murky. Hotel also ended up charging me for the stay a second time (despite being a prepaid booking) and did not answer their desk phone when I called (I had to contact Hilton 1-800 number for resolution).

2026-01-05 • via Nuitee
D
Darlene • family_with_children • us
9
2026-01-04 • via Nuitee
R
Rotrevion • couple • us
10
2026-01-04 • via Nuitee
A
Ar4ujo • couple • br
4
Foi normal
Pros:

Tudo

Cons:

Na foto do Booking.com falava que tinha banheira mais quando cheguei lá não tinha, só tinha escolhido este hotel por causa da banheira.

2025-12-31 • via Nuitee
D
David • couple • us
7
2025-12-30 • via Nuitee
T
Tippins • solo_traveller • us
10
Quiet and peaceful. Staff was very helpful
Pros:

Location

Cons:

NA

2025-12-29 • via Nuitee
W
Willis • extended_group • us
8
Pros:

Staff was amazing. Extremely helpful and responsive to requests and concerns.

Cons:

Original room had a waterless that our child slipped on.

2025-12-25 • via Nuitee
M
Morales • solo_traveller • us
10
2025-12-20 • via Nuitee
S
Solomon • couple • us
10
Pros:

This hotel was clean, welcoming, food was great and in walking distance to many places.

2025-12-14 • via Nuitee
D
David • family_with_children • us
8
2025-12-01 • via Nuitee
B
Ballenger • solo_traveller • us
4
Good room, not used to the rooms being cleaned every 2 days. Some staff was cool but a lot of staff felt very avoidant a
Pros:

Good room size

Cons:

Staff felt unfriendly at times, options for breakfast food that were advertised were not available. (turkey sausage) and the male chef was rationing the bacon as if there was a limit

2025-11-30 • via Nuitee
H
helen • extended_group • au
6
Disappointing and felt unwelcome
Pros:

Location
Room soundproofing
Aircon

Cons:

Majority of staff disinterested and unhelpful even when direct request made ( breakfast staff excluded)

2025-11-25 • via Nuitee
L
Latasha • family_with_children • us
5
The second day was much better than the first
Pros:

The friendly atmosphere

Cons:

The first room that I was given was not up to standard

2025-11-25 • via Nuitee