Embassy Suites Cleveland - Beachwood

Hotels
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Embassy Suites Hotels
7 (858 reviews)
3775 Park East Drive , Beachwood , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spacious atrium
Cons:
Outdated facilities
Cold rooms
Closed pool

Categories

Cleanliness
5.25
Several reviews mentioned the property being old and not well maintained.
Service
8.25
Multiple mentions of friendly and helpful staff.
Location
8.75
Great location with close proximity to stores, food, and freeway.
Room Quality
5.75
Negative comments about dated furniture and maintenance issues.
Amenities
6.25
The pool was closed and other amenities had mixed reviews.
Value for Money
6.75
Concerns about unexpected fees weighed heavily on value perceptions.
Food and Beverage
7.75
The breakfast had mixed reviews, being described as just all right.
Overall Experience
7.25
Overall, a mix of experiences led to an average sentiment of satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:55

Property Description

Spacious All-Suite Accommodations
Experience comfort and convenience in our all-suite Ohio hotel, just off Interstate 271. Each suite is equipped with modern amenities like microwaves and refrigerators, ensuring a pleasant stay for every guest.

Convenient Shuttle Service
Explore nearby attractions hassle-free with our complimentary shuttle service covering a 5-mile radius. Visit popular spots like Beachwood Place Mall and John Carroll University with ease, making the most of your stay at Embassy Suites Cleveland-Beachwood.

Complimentary Breakfast and Leisure Facilities
Start your day right with a delicious cooked-to-order breakfast, included with your stay. Maintain your fitness routine at the on-site gym or unwind in the indoor pool and game room. Join us for a free evening reception, adding a touch of relaxation to your stay. Book now for an unforgettable experience at our Cleveland-Beachwood hotel.

Important information:

Food and beverage as well as the bar are closed. The property is offering a grab and go breakfastGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7
Based on 858 reviews
Cleanliness: 5.25
Service: 8.25
Location: 8.75
Room Quality: 5.75
Amenities: 6.25
Value for Money: 6.75
Food and Beverage: 7.75
Overall Experience: 7.25
M
Michael • family_with_children • us
7
Pros:

Fair

Cons:

I went thru booking.com and reserved a room with 2 double beds. They had none at check in. Will book direct next time rather than use booking.com.

Hotel staff was very good!

2026-05-25 • via Nuitee
C
Cherie Arnold • solo_traveller • us
8
2026-05-25 • via Nuitee
W
William • solo_traveller • us
8
Great for my work it’s located between the areas I have to go to
Pros:

Restaurant in the hotel with bar was nice

2026-05-22 • via Nuitee
A
Ambassador784991 • Couples
4
Mediocre at best
Pros:

Worst Embassy Suites that I have visited. Happy hour did not happen until front desk was notified, then it took 1/2 an hour to set up, with limited choices. The toilet paper on the holder had wet spots. Breakfast was not the typical embassy suites quality. Eggs and pancakes had a medicine taste, and no diet coke in the soda fountain. Would stay somewhere cheaper for the quality that was received.

2026-05-21 • via Tripadvisor
T
Tyree • solo_traveller • us
7
2026-05-21 • via Nuitee
T
Todd • solo_traveller • us
5
Pros:

Nice area

Cons:

Kind of run down overpriced

2026-05-19 • via Nuitee
D
Dennis • couple • us
10
Very nice stay - would do it again.
2026-05-18 • via Nuitee
W
Wendy • solo_traveller • us
9
Would definitely rebook!
Pros:

The place was clean and smelled great. The front desk was very professional and greeted me everything I walked by. The breakfast was great. Lots of options. The cooked to order egg station was an unexpected treat.

Cons:

The bathtub felt very unstable when you stopped into the shower. I think it is a plastic covering over an old tub and it felt like it.

The sheer curtains wouldn't close all way. So I had to close the blackout shades to have privacy. I prefer to be able to see out of the window.

2026-05-11 • via Nuitee
B
Bernadette • couple • us
10
Will be back
Pros:

Location

2026-05-09 • via Nuitee
T
Tiffany • family_with_children • us
5
Cons:

I booked this stay due to the loss of my 2 year old granddaughter. I was accommodating family from out of town that came to support our family. The furniture in the suite was run down. And we was dress for church on Easter Sunday and went to eat breakfast. As we were eating the fire alarms went off due the heavy smoke from the grill cleaning. I saw the Manager running around and yelling at the grill staff. Our clothes were ruined with the smelled and we had to go to church smelling like smoke. I called the Customer Relations phone number to report all of this and never got a call back.

2026-05-02 • via Nuitee
J
James • couple • us
4
2026-04-30 • via Nuitee
T
Tamara • couple • us
9
2026-04-25 • via Nuitee
T
tabitha • couple • us
10
I would stay again knowing that I may be a little cynical
Pros:

Close to the facility we needed to go

Cons:

Felt a little dirty

2026-04-23 • via Nuitee
G
Ganesh • couple • us
6
2026-04-19 • via Nuitee
B
BevinDPT • Business • Knoxville, Tennessee
2
Avoid. IG vs Reality!!!
Pros:

Cameron upon check in was lovely. Hotel lobby appears clean and spacious. Room was musty, carpet stained and torn. I felt very dirty even in the shower. It never got under 73 in my room even when set to 67. The gym is an absolute disgrace. I had to pay $50 at lifetime just to run this morning. Never again.

2026-04-16 • via Tripadvisor
S
Sky • solo_traveller • us
6
2026-04-13 • via Nuitee
M
Mae F • couple • us
5
Restaurant closed
Pros:

Location

Cons:

Spa area closed happy hour cocktails were limited

2026-04-11 • via Nuitee
G
Grys • couple • us
10
2026-04-09 • via Nuitee
L
LeonardoG408 • Solo travel • Southborough, Massachusetts
8
Good location for touring the area.
Pros:

Liked the amenities such as a separate room with desk couch and small entertainment section . Hotel room could use some minor repairs. Carpet frayed and couch stained. Nothing that would stop returning. Comp. Breakfast. Good thing or ratings would be low had I paid for it.

2026-04-08 • via Tripadvisor
L
Lenor • family_with_children • us
5
My stay was good until one of the staff accused me of not being a guess there.
Pros:

The omelet was so delicious.

Cons:

The pool was out order

2026-04-05 • via Nuitee